What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

STRONG BURNING SMELL INSIDE OF VEHICLE WHEN ACCELERATING. THE SMELL IS SO STRONG IT WILL MAKE YOU NAUSEOUS, REQUIRING ME TO PULL OVER AND EXIT THE VEHICLE. I REPORTED THE PROBLEM TO THE DEALERSHIP AND WAS ADVISED IT WAS THE UNDERCARRIAGE COATING BURNING OFF. I AM NOW AT 5500 MILES ON MY VEHICLE AND THE SMELL CONTINUES TO PERSIST. THE DEALERSHIP AND FORD MOTOR HAVE NOT BEEN HELPFUL IN RECTIFYING THIS PROBLEM OR FINDING THE CAUSE OF THE SMELL. THE PROBLEM OCCURS EVERY TIME I HAVE TO ACCELERATE, ON A DAILY BASIS.

NHTSA ODI 11085078

I RENTED A 2017 FROM ENTERPRISE. I WAS IN A BAD CAR ACCIDENT ON A STREET DOING MAYBE 20MPH TOTAL LOSS FRONT DAMAGE AND THE AIRBAGS NEVER DEPLOYED I WENT INSIDE ANOTHER VEHICLE I NEVER SAW THE AIRBAG SHOWING ON WHILE DRIVING AND I HAD ON MY SEAT BELT. I NOW SUFFER WITH A SPINE PROBLEM CAUSE OF THIS ACCIDENT. I CANT BELIEVE AFTER A HARD IMPACT THAT THE AIR BAGS NEVER DEPLOYED

NHTSA ODI 11084490

VEHICLE SURGE ON FIRST ACCELERATION AFTER STARTING THE ENGINE. SURGE - THE VEHICLE EXPERIENCES AN ACCELERATING LUNGE FORWARD AND THEN STOPS FOR ABOUT TWO OR THREE CYCLES (STOP/START, STOP/START ETC.) IT IS UNEXPECTED AND UNCONTROLLABLE UNTIL IT SUBSIDES WITHIN 20 TO 30 FEET. THE DEGREE OF THE UNEXPECTED ACCELERATION IS EXCESSIVE WHEN COMPARED TO THE SLIGHT APPLICATION OF THE GAS PEDAL CONDITIONS - HAPPENS ONLY AFTER THE FIRST STARTUP OF THE ENGINE, IN WARMER WEATHER WHEN THE "CHOKE" IS NOT REQUIRED. EXAMPLE: START ENGINE, BACK OUT OF GARAGE, PLACE IN FIRST GEAR, ACCELERATE SLOWLY FOR THE FIRST TIME. THIS IS WHEN THE SURGE IS EXPERIENCE. IT DOES NOT HAPPEN WITH EVERY STOP/START CYCLE DURING NORMAL DRIVING, LIKE STOPPING AT A TRAFFIC LIGHT. IT HAPPENS ONLY AFTER STARTING THE ENGINE, AND GOING FORWARD FOR THE FIRST TIME. THE PRIMARY PROBLEM IS THE DEGREE OF THE UNCONTROLLED, OSCILLATING ACCELERATION RELATIVE TO THE SLIGHT AMOUNT THAT THE GAS PEDAL IS APPLIED. IT IS NOT ABOUT AN OVERLY SENSITIVE ACCELERATOR PEDAL. IT ABOUT THE ENGINE SURGING, THEN DYING OFF, THEN SURGING AGAIN.

NHTSA ODI 11084028

RE:HANKOOK VENTUS S1 NOBLE 2 255/50R20 105H-ON 01/20/18, I WAS ADVISED BY A NEW FRIEND TO HAVE MY TIRES CHECKED OUT. HE NOTICED THE PIECES OF TIRE CHIPPING OFF AND WAS CONCERNED FOR MY SAFETY. THE FOLLOWING WEEK, I TOOK MY CAR TO OLIN MOTT, A LONGTIME & REPUTABLE AREA TIRE STORE. THEY INFORMED ME THAT ALL 4 TIRES WERE SHOWING SIGNS OF "PEELING" & RECOMMENDED THAT I TAKE MY CAR BACK TO THE DEALERSHIP WHERE I HAD FIRST PURCHASED IT. ON 01/26/18 I TOOK MY CAR INTO THE DEALERSHIP TO HAVE THEM LOOKED AT. THE DEALERSHIP CAME BACK & SAID THAT THEY'D HAVE TO FILE A COMPLAINT W/ THE TIRE MANUFACTURER & THEY'D TAKE PICTURES OF ALL 4 TIRES & WOULD LET ME KNOW WHAT THE TIRE MANUFACTURER SAID NEEDED TO BE DONE. 6 DAYS LATER, THE DEALERSHIP CALLS STATING THAT HANKOOK TIRES ADVISED THAT ALL 4 TIRES NEED TO BE REPLACED & THAT THE'DD OFFER A 50% PRORATA PRICE BASIS. MY VEHICLE MANUFACTURE STICKER DATE IS 04/17. I PURCHASED MY CAR ON JUNE 14, 2017 BRAND NEW. LESS THAN 8 MONTHS OF OWNERSHIP, I NOW HAVE TO REPLACE ALL 4 TIRES. AS OF 01/26/18, I HAD APPROX 14,300 MILES. NOW AT 16,400 MILES, THEY ARE PEELING AND NOW CHUNKS ARE NOW COMING OUT OF ALL 4 TIRES. I HAVE AN APPT IN 05/12/18 TO PURCHASE 4 NEW TIRES. BC AFTER PAYING $40,000 LESS THAN A YEAR AGO, I HAVE TO SAVE THE MONEY. THIS TIRE HAS NUMEROUS COMPLAINTS ALL OVER THE USA. FORD WON'T TAKE RESPONSIBILITY EVEN THOUGH THEY CONTRACTED W/ HANKOOK TIRES IN 2011 FOR HANKOOK TO BE THE OFFICIAL FITMENT TIRE FOR THE FORD EXPLORER. ALSO, FORD/LINCOLN EXTENDED THEIR CONTRACT RECENTLY. OTHER BRANDS SUCH AS HYAUNDI HAVE RECENTLY CANCELLED THEIR PARTNERSHIP W/ HANKOOK. IF SOMETHING IS NOT DONE ABOUT THESE TIRES, IT'S MY FEAR THAT SOMEONE IS GOING TO BE SERIOUSLY INJURED OR KILLED. FORD SHOULD ALSO TAKE RESPONSIBILITY BC THEY PUT THE TIRES ON THEIR NEW VEHICLES THEY WANT TO SELL & DO SELL. LOCATION: TAMPA, FL. PLEASE HELP US, THE CONSUMERS. THANKS!

NHTSA ODI 11082652

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS HIGH SPEEDS OR WHILE THE VEHICLE WAS IDLING, THERE WAS A ROTTEN EGG ODOR ENTERING THROUGH THE VENTS OF THE VEHICLE. THE ODOR WAS PRESENT WHILE THE AIR CONDITIONER WAS IN USE. THE CONTACT STATED THAT THE FOUR OCCUPANTS IN THE VEHICLE EXPERIENCED BREATHING DIFFICULTY, LIGHT HEADACHES, NAUSEA, AND BLURRED VISION, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO GRIECO FORD (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE DEALER STATED THAT THE ODOR FAILURE WAS RELEVANT TO POLICE VEHICLES AND NOT NON-POLICE SUVS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

NHTSA ODI 11082688

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES EMITTED INTO THE CABIN OF THE VEHICLE. THE FUMES CAUSED THE CONTACT'S CHILDREN TO BECOME NAUSEOUS AND VOMIT. THE CONTACT WAS CONCERNED FOR THE SAFETY OF HIS CHILDREN. THE CONTACT CALLED ROD BAKER FORD AT (877) 222-7336 (LOCATED AT 16101 S LINCOLN HWY, PLAINFIELD, IL 60586) WHERE AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 6,310.

NHTSA ODI 11083128

FRONT TIRES HANKOOK VENTUS S1 NOBLE 2 255/50R20 ARE SHREDDING AND CHIPPING AT 10K MILES

NHTSA ODI 11082455

CARBON MONOXIDE / EXHAUST GASES ENTERING THE PASSENGER CABIN WHILE DRIVING MADE ALL PASSENGERS ILL, WITH EXTREME HEADACHES AND NAUSEA. WHILE DRIVING HOME FROM VACATION THE CABIN FILLED WITH EXHAUST FUMES AND WAS A PROBLEM FOR THE NEXT SEVERAL HOURS. IT STARTED ABOUT 30 MINUTES AFTER STARTING THE EXPLORER AND OPENING THE WINDOWS OR TURNING ON THE RECIRCULATING AIR IN THE VEHICLE ONLY MADE THE EXHAUST FUMES WORSE. THIS REQUIRED MANY STOPS AND AIRING OUT OF THE VEHICLE. THE EXPLORER HAS BEEN TAKEN IN FOR THE FIRST REPAIR OF INSPECTING THE REAR SEAL AND REPROGRAMMING OF THE HVAC SYSTEM. THIS HAS NOT RESOLVED THE ISSUE. CONTINUE TO HAVE EXHAUST FUMES IN THE PASSENGER CABIN.

NHTSA ODI 11082605

PASSENGER SIDE AIR BAG DOES NOT STAY ON WHEN SOMEONE IS SITTING IN PASSENGER SEAT. GOES FROM ON TO OFF

NHTSA ODI 11081756

DRIVER SIDE DOOR UNLATCHED AND FLEW COMPLETELY OPEN WHILE DRIVING DOWN A CITY STREET AFTER DRIVING FOR 40 MINUTES.

NHTSA ODI 11081024

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR OF THE VEHICLE SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WYNNE FORD (1020 W MERCURY BLVD, HAMPTON, VA 23666, 757- 838-3673). THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, BUT STATED THAT NOTHING WAS MECHANICALLY WRONG WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.

NHTSA ODI 11079570

AT APPROXIMATELY 6:20AM EDT ON MONDAY, 3/12/18 A CARBON MONOXIDE DETECTOR INSTALLED IN MY 2017 FORD EXPLORER PLATINUM INDICATED THE PRESENCE OF CARBON MONOXIDE IN THE PASSENGER CABIN EXCEEDING 100PPM. THIS ALARM WENT OFF WHEN I WAS 5 MINUTES IN TO MY COMMUTE TO WORK WHILE STOPPED AT A STOPLIGHT ON A CITY STREET. I ALSO BEGAN GETTING A SEVERE HEADACHE AT THIS TIME. I WENT TO MY DOCTOR ON 3/13/18, ABOUT 24 HOURS SINCE LAST BEING IN THE VEHICLE, AND HAD MY BLOOD TESTED FOR CARBON MONOXIDE PRESENCE. THE CARBOXYHEMOGLOBIN TEST CAME BACK WITH ELEVATED LEVELS OF CARBOXYHEMOGLOBIN (THE LEVEL WAS 1.7 WHICH IS ABOVE THE 1.5 MAX THRESHOLD FOR NON-SMOKERS) WHICH INDICATES HARMFUL EXPOSURE TO CARBON MONOXIDE. MY DOCTOR STATED THAT THIS LEVEL WOULD BE EXPECTED FROM SOMEONE INVOLVED IN A FIRE. ON 3/12/18 I ALSO DROPPED MY VEHICLE OFF AT THE LOCAL FORD DEALERSHIP FOR INVESTIGATION. THE DEALERSHIP INDICATED THAT THEY HAD NOT INSPECTED ANY PASSENGER MODEL FORD EXPLORERS FOR THE CARBON MONOXIDE ISSUE, ONLY POLICE INTERCEPT VEHICLES, OF WHICH THEY HAVE ONLY INVESTIGATED 2. THEY ALSO INDICATED THAT THEY WERE NOT AWARE OF ANY SERVICE BULLETINS SENT BY FORD MOTOR COMPANY FOR THIS ISSUE.

NHTSA ODI 11079096

MY DAUGHTER FREQUENTLY COMPLAINS OF HEADACHES, DIZZINESS AND NAUSEA WHEN RIDING IN THE FRONT PASSENGER SEAT. THIS ONLY HAPPENS TO HER WHEN SHE IS IN THE FORD. ON ONE OCCASION SHE WAS TAKEN TO THE EMERGENCY ROOM AND STARTED VOMITING. ER DOCTORS COULD NOT EXPLAIN THE CAUSE OF HER ILLNESS.

NHTSA ODI 11076785

BACK SEAT (MIDDLE ROW DRIVER SIDE) BECAME UNLATCHED AND HIT ME IN THE BACK OF THE HEAD WHILE DRIVING

NHTSA ODI 11076501

I AM AN ATTORNEY FILING THIS REPORT ON BEHALF OF AND AT THE REQUEST OF MY CLIENT, THE VEHICLE'S OWNER. THE COMPLAINT IS A NOXIOUS ODOR WHICH FILLS THE VEHICLE DURING ITS OPERATION; AFTER NUMEROUS REPAIR ATTEMPTS BY FORD, THIS CONCERN HAS NOT BEEN CORRECTED. WHEN DRIVING THE VEHICLE, THE DRIVER HAS OBSERVED THE INTERIOR HAS BECOME INUNDATED WITH A NOXIOUS, OVERWHELMING, AND POTENTIALLY DANGEROUS ODOR OF GASOLINE, EXHAUST AND/OR FUMES. THE DRIVER HAS FELT ILL EFFECTS AFTER THIS OCCURRENCE AND IS CONCERNED ABOUT CARBON MONOXIDE POISONING OR OTHER HEALTH PROBLEMS AS A RESULT. THIS ISSUE IS VERY CONCERNING BECAUSE OF THE POTENTIAL HEALTH EFFECTS AND BECAUSE VEHICLE CANNOT BE DRIVEN FOR ANY SUBSTANTIAL PERIOD OF TIME WITHOUT FILLING WITH THIS ODOR. THE ISSUE HAS MOST OFTEN BEEN OBSERVED WITH HIGHWAY DRIVING WHEN THE ENGINE IS UNDER LOAD, I.E. ACCELERATING. THE PROBLEM HAS BEEN ONGOING SINCE SHORTLY AFTER THE TIME OF PURCHASE OF THE VEHICLE. THE FIRST REPAIR ATTEMPT BY THE DEALER FOR THIS SPECIFIC ISSUE WAS MADE IN JULY OF 2017. AT LEAST 4 REPAIR ATTEMPTS HAVE BEEN MADE SUBSEQUENTLY. THE ISSUE CONTINUES. THIS LAW FIRM HAS REQUESTED THAT FORD TAKE BACK THE VEHICLE AND REFUND THE CLIENT'S PURCHASE PRICE UNDER ARIZONA'S MOTOR VEHICLE WARRANTIES STATUTE.

NHTSA ODI 11075430

I TOOK MY CAR IN FOR A OIL CHANGE AND MY DEALER CALLED TO INFORM ME I NEEDED TO REPLACE ALL MY TIRES AS THE TREADS WERE ALL IN THE UNSAFE AREA. THE TIRES ARE: HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1316 THESE TIRES HAVE 23,000 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS GONE. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE. SEE FORD BULLITON SSM 46905

NHTSA ODI 11074697

EXHAUST SMELL IN PASSENGER CABIN LIGHT HEADED, NAUSEA, FLARED UP MY MIGRAINES. COMPLETE NEGLIGENCE ON BEHALF OF DEALERSHIP TO SELL ME VEHICLE AND NOT SHARE INFORMATION REGARDING THIS HEALTH CONCERN. IN ADDITION, THEY MENTION THE 'RECALL' AND FAIL TO ADDRESS IT. I BRING IT BACK, THEY FAILED TO FIX AGAIN AND NEVER TOLD ME. IT WASN'T UNTIL ABOUT A MONTH LATER...GETTING HEADACHES AND NAUSEA I CALLED JUST TO CONFIRM THE RECALL WAS ADDRESSED, ONLY TO LEARN THEY NEVER FIXED IT BECAUSE THEY NEEDED A PART. AFTER FLIPPING OUT ON THE SERVICE MANAGER AND GENERAL MANAGER...THEY SAID IT'S A 'A CUSTOMER SATISFACTION ACTION' ITEM...NOT A RECALL! BUT YET LICCARDI FORD INWATCHING NJ HORRIBLE!!! HOW COULD THEY BE SOOO NEGLIGENT! EVEN AS MUCH AS TO SAY IT'S BEEN NOTICED OR OBSERVED MORE IN POLICE EXPLORERS, BUT BE AWARE OF A PREEXISTING CONCERN! INSTEAD...NEGLIGENCE THAT LED TO ME GETTING NAUSEOUS AND SMELLING IT ON MY OWN TO CALL THEM AND FIND OUT THEY NEVER FIXED IT!!

NHTSA ODI 11072441

IF YOU WANT TO KNOW WHAT IS GOING ON WITH YOUR FORD EXPLORER, GO TO FORDEXPLORERNIGHTMARE.COM. READ THE 2 KEY DOCUMENTS AND LEAVE YOUR STORY.

NHTSA ODI 11072076

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD AN EXPLOSION COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE THEN STALLED WITHOUT WARNING. IN ADDITION, THE FRONT PASSENGER SIDE CONTROL ARM DETACHED, WHICH CAUSED THE PASSENGER TIRE TO EXPLODE. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS LATER TAKEN TO PENSKE FORD COLLISION CENTER (8970 LA MESA BLVD, LA MESA, CA 91942, (619) 464-7777) WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE NOT RESPONSIBLE FOR THE FAILURE AND ADVISED THE CONTACT TO "WORK IT OUT THE BEST HE COULD". NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

NHTSA ODI 11067268

MAKING A LEFT TURN IN THE SNOW AND MY POWER STEERING LOCKED UP AND I HIT THE CURB, THR DEALER IS TELLING ME THERE'S NO WAY THIS CAN HAPPEN AND HAS NEVER HAPPENED BEFORE. WON'T WARRANTY ANYTHING AND I'M STUCK WITH A VEHICLE I BELIEVE TO BE UNSAFE FOR MY WIFE AND CHILDREN TO RIDE IN.

NHTSA ODI 11066184

EXHAUST SMELL IN CABIN SEEMS COMING FROM HEATING DUCTS TOOK IT TO DEALER DID THERE SO CALLED FIX BUT STILL SMELL EXHAUST MAKES ME FEEL DIZZY WHEN DRIVING IT SEAMS THE SMELL COMES AND GO THE SMELL IS BAD AND ALSO MAKES EYES WATER

NHTSA ODI 11066546

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT BECAME DROWSY AND PASSED OUT. THE CONTACT CRASHED INTO A DITCH AND A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED FROM THE DITCH AND DRIVEN AWAY. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

NHTSA ODI 11065842

THERE IS A SMELL OF EXHAUST IN THE CABIN AT TIMES DRIVING. WHEN THE SMELL IS PRESENT I GET A SEVERE HEADACHE AND FEEL SICK TO MY STOMACH. A FEW WEEKS AGO, I WENT TO THE DEALER TO REPORT THE EXHAUST SMELL AND THEY IMMEDIATELY TOOK IT IN LIKE THEY KNEW EXACTLY WHAT IS HAPPENING. THEY SAID THEY WERE GOING TO SEE WHAT THE PROBLEM WAS. I RECEIVED A RENTAL CAR AND HAD IT FOR 4 DAYS. RECEIVE CALL TO PICK UP MY SUV. THE REPAIR ORDER SAID THEY REPLACED THE LIFT GATE WEATHER STRIPPING AND A FEW OTHER THINGS. I DROVE IT HOME AND THE EXHAUST SMELL WAS STILL PRESENT. I CALLED AND MADE ANOTHER SERVICE APPOINTMENT FOR TODAY, 1/29/18.

NHTSA ODI 11065574

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE CONTACT FELT NAUSEATED, ESPECIALLY WHEN THE HEATER WAS ACTIVATED. THE CONTACT DID NOT PERCEIVE AN ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO MATTHEW'S FORD NEWARK (500 HEBRON RD, NEWARK, OH 43056) AND THE HEATER SOFTWARE WAS REPROGRAMMED. THE FAILURE RECURRED AND WAS NOT REMEDIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 250.

NHTSA ODI 11065604

SINCE THE DAY WE LEASED THIS VEHICLE, I ALWAYS FEEL A BIT GROGGY AND NAUSEOUS WHEN RIDING IN THE VEHICLE. NO SPECIFIC DATE TO ATTACH TO THIS.

NHTSA ODI 11065593