What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

EXHAUST STILL ENTERING CABIN FOLLOWING FORD CORRECTIVE MEASURES. THIS VEHICLE HAS BEEN SERVICED FOR THIS SEEMINGLY ONGOING ISSUE USING THE CORRECTIVE MEASURES SPECIFIED ON THE MOST RECENT TECHNICAL SERVICE BULLETIN (17NO3); HOWEVER, THE CARCINOGENS AND CARBON MONOXIDE PRODUCED BY THE EXHAUST ARE STILL ENTERING THE CABIN FOLLOWING ACCELERATION. AS WITH OTHER SERIOUS COMPLAINTS INVOLVING THIS VEHICLE, THE ODOR IS A DELAYED RESPONSE TO ACCELERATION, BUT VERY EVIDENT. AS NHTSA IS THE CONSUMER'S AVENUE FOR ASSISTANCE IN PROTECTING THEIR HEALTH AND SAFETY, THIS ONGOING OPEN INVESTIGATION SHOULD RESULT IN CREATING PROVISIONS THAT DEMAND THIS COMPANY TAKE ETHICAL MEASURES IN PREVENTING TOXIC SUBSTANCES FROM ENTERING THEIR VEHICLES. THE OPEN NHTSA INVESTIGATION HAS ALREADY CONCLUDED, "FORD HAS ISSUED MULTIPLE TSBS RELATED TO THE EXHAUST ODOR ISSUE, AND IN SOME CASES REVISED THOSE DOCUMENTS MULTIPLE TIMES...". IF THE MANUFACTURER IS CONTINUOUSLY GENERATING NEW TECHNICAL BULLETINS, BUT COMPLAINTS ARE STILL BEING RAISED WITH MODELS AS OLD AS 2011, THE END RESULT IS THAT THE MANUFACTURER IS NOT TAKING THESE INCIDENCES SERIOUSLY ENOUGH. FORD NEEDS TO BE FORCED INTO CORRECTING A DISASTROUS DESIGN IN THEIR EXHAUST SYSTEM AS THE TECHNICAL SERVICE BULLETINS ARE OBVIOUSLY NOT PRODUCING RESULTS NEEDED TO PROTECT CONSUMERS. PRACTICES SUCH AS REPROGRAMMING THE AIR HANDLING SYSTEM TO ALLOW FOR MORE "FRESH AIR" TO COME INTO THE CABIN WHEN ACCELERATING IS COUNTERINTUITIVE TO PREVENTING EXHAUST FROM ENTERING THE CABIN. MEASURES TO PROTECT CONSUMERS FROM THESE TOXINS SHOULD BE THE ONLY NHTSA CONCLUSION. THE FACT THAT THIS HAS BEEN ONGOING SINCE 2011, WITH NO CORRECTIVE CHANGE IN THE EXHAUST'S DESIGN IS ALSO CLEAR INDICATOR THAT THE MANUFACTURER IS NOT INTERESTED IN TAKING THIS SERIOUSLY. FOR NOW, ROLLING WINDOWS DOWN DURING ACCELERATION IS THE ONLY MEASURE TO PROTECT AGAINST THESE TOXINS.

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I PURCHASED A 2017 FORD EXPLORER WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES IN SEPT 2017. I ONLY HAVE 14400 MILES ON THESE TIRES. THEY HAVE ALWAYS BEEN INFLATED CORRECTLY, AND MAINTAINED. TODAY, MY HUSBAND NOTICED THE TIRES ARE SHREDDING. BASICALLY THE RUBBER IS PEELING OFF THE TIRE IN CHUNKS. FORD SAYS THEY DON'T WARRANTY TIRES, AND HANKOOK HAS THEIR HEAD IN THE SAND. SOMEONE IS GOING TO GET HURT! WHAT A SAD DAY!

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 10 MPH, THE REAR WINDOW EXPLODED INWARD WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST SINCE THERE WAS NO RECALL OR WARRANTY ON THE REAR WINDOW. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT HAD THE VEHICLE REPAIRED BY AN INDEPENDENT WINDOW INSTALLER (SAFE LIGHT) AT HIS EXPENSE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.

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THE TIRES ON MY FORD EXPLORER WE'RE COMPLETELY BALD WITH LESS THAN 14,000 MILES ON THEN. I DRIVE SLOW AND AM SAFE MINDED DRIVER. WHEN THE TIRES APPEARED TO BE CUT I TOOK THE EXPLORER BACK TO THE DEALER AND TWO OTHER TIRE DEALERS. ALL SAID THE TIRES WERE DEFECTIVE AND WOULD BECOME DANGEROUS TO DRIVE IN SHORT PERIOD OF TIME. I SEE OTHER COMPLAINTS ABOUT THE SAME TIRES ON THIS SAME VEHICLE ON HERE. FORD DID NOT WANT TO WARRANTY THE TIRES.

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FORD EXPLORERS, SUCH AS MINE, ARE EQUIPPED FROM THE FACTORY WITH DEFECTIVE AND POTENTIALLY DANGEROUS HANKOOK VENTUS S1 NOBLE 2 TIRES, ACKNOWLEDGED BY THE TIRE MANUFACTURER HANKOOK. THIS TYPE OF TIRE PROVIDED BY FORD AND HANKOOK HAVE KNOWN ISSUES WITH THEIR CONSTRUCTION AND DURABILITY WHICH NOT ONLY IS A SIGNIFICANT CONCERN FOR THE HEALTH, SAFETY, AND WELFARE OF OWNERS SUCH AS MYSELF. MOREOVER, SIGNIFICANT FISCAL CONCERNS BASED UPON REPLACEMENT OF SUCH TIRES DUE TIRES DEVELOPING CRACKS, CRACKS, AND CHIPS IN TIRE SIDEWALL WHICH RESULTS IN RAPID LOSS OF TIRE PRESSURE THAT COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND INCREASE LIKELY OF AN ACCIDENT AND/OR SIGNIFICANT INJURY OR DEATH. I HAVE PERSONALLY SENT MY VEHICLE TO THE DEALER FOR TIRE REPLACEMENT DUE TO ISSUES WITH AFFECTED TIRE DAMAGE. HANKOOK MUST BE HELD ACCOUNTABLE FOR MANUFACTURING AND SELLING PRODUCTS WITH KNOWN DEFECTS. MY VEHICLE, WHICH I PURCHASED NEW FROM THE DEALER, CURRENTLY HAS 26,000 MILES ON IT AND I HAVE TO REPLACE HANKOOK'S DEFECTIVE TIRES DUE AS A RESULT OF THE TIRES HAVING CHIPS, CRACKS, AND UNUSUAL ACCELERATED TREAD WEAR WHICH WAS NOT THE RESULT OF IMPROPER ALIGNMENT.

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THERE IS AN EXHAUST SMELL IN THE CABIN OF THE VEHICLE. IT HAS BEEN MAKING ME SICK, NAUSEA, HEADACHES, AND BURNING EYES. THE EXHAUST IS COMING IN THROUGH THE HEATING AND AIR SYSTEM AND IS MORE NOTICEABLE WHEN ACCELERATING AND WHEN THE AIR CONDITIONER IS ON. THE SMELL IS NOT AS NOTICEABLE WHEN THE HEAT IS ON. THE SMELL IS THE SAME WITH THE AIR CONDITIONER REGARDLESS OF WHETHER THE RECIRCULATE FEATURE IS ENABLED. TURNING OFF THE HEAT / AIR CONDITIONER SEEMS TO ELIMINATE THE PROBLEM. IT IS DEFINITELY COMING INTO THE CABIN FROM THE HEAT AND A/C. I JUST LEARNED THIS IS A COMMON ISSUE WITH THESE VEHICLES AND DISCOVERED ALL THE TALK ON THE INTERNET AND THAT FORD WAS OFFERING A "CUSTOMER SATISFACTION" INSPECTION THAT ENDED ON 12/31/18 WHICH IS NOT ACCEPTABLE SINCE MY VEHICLE HAS ONLY RECENTLY DEVELOPED THIS PROBLEM AND WE HAVE RECEIVED NO NOTIFICATION FROM FORD OF THIS POTENTIAL PROBLEM AND THE INSPECTION / REPAIR.

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THE LINES TO THE REAR CABIN HEATING AND COOLING STARTED LEAKING R134, SO THE WHOLE CAR IS LOSING AIR CONDITIONING SINCE IT ALL TIES TOGETHER. THE CAR IS LESS THAN TWO YEARS OLD, AND IS HAVING PROBLEMS LIKE THIS, WHICH SHOULD BE QUITE EMBARRASSING TO AN EXPERIENCED AUTO MAKER LIKE FORD. THIS IS SUPPOSEDLY BECAUSE THE CAR WAS IN COLORADO WHERE ROADS ARE SALTED IN THE WINTER, BUT THE LINES SHOULD BE ALUMINUM, SO THEY SHOULDN'T CORRODE FROM SALT.

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GOT THIS VEHICLE BRAND NEW. HAVE SMELLED STRONG EXHAUST SMELL INSIDE THE VEHICLE WHEN DRIVING SINCE I BOUGHT IT AND PROBLEM HAS CONTINUED TO WORSEN.

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AFTER THE 2017 FORD EXPLORER SPORT WAS STARTED, THE INSTRUMENT PANEL WAS BLANK, THE CLIMATE WOULD NOT WORK, THE WIPERS, BLINKERS, WINDOWS, ETC. WOULD NOT OPERATE. I TRIED RESTARTING THE VEHICLE MULTIPLE TIMES TO SEE IF THE PROBLEM WOULD CORRECT ITSELF AND IT DID NOT. I CONTACTED THE FORD DEALERSHIP AND THEY ASKED ME TO DROP IT OFF. IT WAS POURING DOWN RAIN AND I COULD BARELY SEE TO DRIVE SINCE THE WIPERS WOULD NOT WORK. I COULD NOT BLINKER TO TURN. THANKFULLY, I ONLY HAD TO DRIVE ABOUT A MILE TO THE FORD DEALERSHIP. THE CAR HAS ONLY 21,000 MILES ON IT. UNFORTUNATELY THIS IS NOT THE FIRST ISSUE WITH THIS BRAND NEW EXPLORER. THE BATTERY WAS REPLACED AT 18,000 MILES BECAUSE IT HAD CORRODED. THE TIRES ARE ALL TEARING. I REALLY LIKE THE VEHICLE, JUST ASHAME THESE VEHICLES ARE NOT BUILT WITH QUALITY MATERIALS. I PAID 46,000 FOR WHAT I CONSIDER A LUXURY VEHICLE. FORTUNATELY THIS IS ALL UNDER WARRANTY.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT AND PASSENGER EXPERIENCED DIZZINESS, HEADACHES, AND FELT AS IF THEY WOULD LOSE CONSCIOUSNESS. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO CIOCCA FORD OF QUAKERTOWN (321 S WEST END BLVD, QUAKERTOWN, PA 18951, (215) 536-8600) WHERE IT WAS DIAGNOSED THAT THERE WAS A CARBON MONOXIDE LEAK. THE VENTILATION SYSTEM AND MUFFLER WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.

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CARBON MONOXIDE PRESENCE IN VEHICLE. REPEATEDLY TOOK IT TO THE SHOP STILL NO FIX, HAVE A NEW TRANSMISSION PUT IN PROBLEM PERSISTS CHANGE THE TIMING COVER PROBLEM STILL PERSISTS. EXPERIENCE THIS ISSUE AT FIRST STARTUP, WHILE DRIVING LOCAL STREET AND FREEWAYS, PROBLEM IS GETTING WORSE MY KIDS ARE GETTING SICK AND CONSTANT HEADACHE

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MY 2017 EXPLORER LIMITED (11042 MILES DRIVEN SINCE NEW AS OF TODAY ) AND PURCHASED NEW DECEMBER 2017 FACTORY EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, ARE VIBRATING AT ALL SPEEDS AND WON`T HOLD AIR PRESSURE LONGER THAN TWO WEEKS. DURING INSPECTION, MINUTE HAIRLINE CRACKS WERE DETECTED ON ALL 4 TIRES. THIS VEHICLE HAS ONLY BEEN DRIVEN SHORT DISTANCES NOT EXCEEDING 50 MILES RADIUS. THE TIRES WERE ROTATED AT 5000 MILES. THE VEHICLE WAS TAKEN TO A REPUTABLE SHOP FOR INSPECTION AND THEY RECOMMEND REPLACING ALL FOUR TIRES ASAP. THIS TIRES SHOULD ALSO BE INCLUDED IN THE RECALL ASAP.

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ENGINE OIL LEAKING BETWEEN OIL FILTER AND FILTER ADAPTER ASSY. THE VEHICLE WAS TAKEN TO OC WELCH FORD ON DEC. 28TH 2018 FOR REPAIR FOR FIRST TIME. THE FILTER THEN BEGAN TO SLOW LEAK OIL AND THE VEHICLE AGAIN WAS TAKEN TO OC WELCH FORD ON JAN.18TH 2019. THE PROBLEM APPEARS TO BE THE ADAPTER ASSY HAS EITHER A HAIRLINE CRACK OR WAS MACHINED OUT OF SPECS. OC WELCH FORD ORDERED THE ADAPTER ASSY. CURRENTLY PENDING NOTIFICATION FROM THE DEALER WHEN REPAIR IS COMPLETE.

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OIL LEAK AROUND TURBO AT EXHAUST. COULD BE RELATED TO THE NHTSA VEHICLE SAFETY RECALL # 16V925000 AS THE VEHICLE HAS THE SAME 3.5L GTDI ENGINE AND SEEMS TO HAVE BEEN MANUFACTURED DURING THE TIME FRAME OF THE 2017 FORD EXPLORER POLICE INTERCEPTOR VEHICLES EFFECTED.

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LOSS OF POWER ASSISTED STEERING WHEN THE CAR IS IN MOTION, AND DURING TURNING

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CARBON MONOXIDE LEAK SINCE NEW . MY SON WILL HAVE HEADACHES AND BE NAUSEOUS WHEN WE TAKE LONGER CAR RIDES OR HARD ACCELERATION.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS BEING DRIVEN, THERE WAS AN INTENSE ODOR OF FUMES INSIDE THE VEHICLE. THE CONTACT STATED THAT THE WINDOWS HAD TO BE ROLLED DOWN IN ORDER TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO PUENTE HILLS FORD (17340 GALES AVENUE, CITY OF INDUSTRY, CA 91748) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

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HANKOOK VENTUS S1 NOBLE 2 TIRE CHIPPING/PEELING AT 5000 MILES. FRONT TWO TIRES WORSE THAN REAR. ROTATED TIRES AND REPLACED THE TWO THAT WERE ON THE FRONT THROUGH THE DEALER. NOW THE THE TIRES HAVE FRONT TIRES HAVE 10,000 MILES AND ARE CHIPPING/PEELING.

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OEM HANKOOK TIRES ON 2017 FORD EXPLORER: WITH LESS THAN 15,000 MILES ON MY 2017 EXPLORER, IT BEGAN TO HYDROPLANE AT MUCH LOWER SPEEDS THAN WHEN NEW. THE TIRES ARE OEM, HANKOOK, VENTUS S1 NOBLE. I TOOK THE CAR TO FUGATE FORD, WHO SAID THEY RECENTLY PROCESSED TWO OTHER VEHICLES WITH BAD HANKOOK TIRES. ON CLOSER INSPECTION WITH DOUG AT FUGATE, YOU COULD SEE THE TIRE TREAD WAS RIPPING AWAY FROM ITSELF ALL THE WAY AROUND THE TIRE. FUGATE TOOK PICTURES AND PHONED HANKOOK. FUGATE CALLED ME TO SAY THAT BECAUSE THE TIRES HAD 6/32 TREAD REMAINING, THEY WOULD NOT PROCESS THE CLAIM. HANKOOK NEEDED THE TREAD WEAR TO BE 4/32 OR LESS. IN MY VIEW, THAT'S RIDICULOUS... THESE HANKOOK TIRES ARE DEFECTIVE AND UNSAFE, WHETHER AT 6/32 OR 4/32. TODAY, I HAD ALL FOUR DEFECTIVE TIRES REPLACED.

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I WAS TRAVELING ON A HIGHWAY IN THE RIGHT LANE AT 55 MPH, WITH TRACTOR TRAILERS TO MY LEFT AND BEHIND ME. I CHANGED THE RADIO STATION AND A WARNING SUDDENLY APPEARED ON THE DASHBOARD STATING "TRANSMISSION NOT IN PARK". I FELT THE CAR BECOMING SLUGGISH AND I LOST POWER STEERING AND POWER BRAKES. I WAS ABLE TO PULL OFF THE ROAD, BUT HAD NO TURN SIGNAL TO WARN THE TRUCK BEHIND ME. HE NARROWLY MISSED ME AS I PULLED OFF. WHEN I CAME TO A STOP I REALIZED THE CAR WAS TURNED OFF, AS IF I HAD HIT THE IGNITION SWITCH. I PUT THE CAR IN PARK AND SWITCHED ON THE IGNITION. I COULD NOT BELIEVE I HAD INADVERTENTLY TURNED THE CAR OFF, BUT ASSUMED I MUST HAVE, WHILE CHANGING THE RADIO. YESTERDAY, JAN 32, 2018, MY VEHICLE LOST A SERPENTINE BELT AND I LOST POWER. THE TOW TRUCK DRIVER ASKED IF I SAW A WARNING THAT SAID "TRANSMISSION NOT IN PARK" BEFORE I LOST POWER. HE SAID HE HAD BEEN HEARING THAT FROM MANY FORD EXPLORER DRIVERS LATELY - THAT THEIR VEHICLE SUDDENLY STOPS RUNNING, ESPECIALLY WHEN THEY ARE USING THE RADIO. I WILL FOLLOW UP WITH MY LOCAL FORD DEALER, BUT I BELIEVE THIS IS A MAJOR SAFETY CONCERN, AS I AM NOW FINDING OTHERS REPORTING THE SAME ISSUE IN ONLINE FORD FORUMS.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING, A BURNING ODOR EMITTED THROUGH THE VENTS OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED AUTONATION FORD SCOTTSDALE AT (480) 630-2827 (LOCATED AT 8555 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

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EXHAUST FUMES LEAKING IN TO THE CAB OF THE SUV. CAUSES A ROTTEN EGG SMELL, AND HAS LEFT MY SON AND I NAUSEOUS MANY TIMES.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE REAR WINDOW EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DELACY FORD (3061 TRANSIT RD, ELMA, NY 14059, (716) 668-1200) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STARTED AN INVESTIGATION. THE FAILURE MILEAGE WAS 70,000. *TT*JB

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CARBON MONOXIDE LEAK . MY DAUGHTER WILL HAVE HEADACHES AND BE NAUSEOUS WHEN WE TAKE LONGER CAR RIDES. I HAVE ALSO HAD THIS PROBLEM/REACTION

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TL THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT NOTICED THAT THE TIRE TREAD WAS SEPARATED ON THREE TIRES. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF KERNERSVILLE, INC (1330 NC-66, KERNERSVILLE, NC 27284, 877-331-8058) WHERE IT WAS DIAGNOSED THAT THE TIRES HAD FRACTURED. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 28,000. THE DOT NUMBER IS 5MNC1AH2416 FOR THE THREE TIRES. *TR

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