What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

TRANSMITION FAILURE. THE VEHICLE WAS ON A HIGHWAY AND LOST ACCELERATION AND POWER TO DRIVE CREATING AN UNSAFE CONDITION.

NHTSA ODI 11204852

CARBON MONOXIDE POISONING. UPON DRIVING THE VEHICLE TO WORK, I NOTICED I WAS VERY TIRED AND WAS FIGHTING TO KEEP MY EYES OPEN. I DOZED OFF MULTIPLE TIMES AND ALMOST HIT SOMEONE HEAD ON. THIS HAPPENED FOR MONTHS. I THEN NOTICED I STARTED HAVING HEADACHES AND COULD NOT FOCUS ON MY COMPUTER AT WORK. I INSTALLED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AFTER HEARING ABOUT THE "POTENTIAL" ISSUE, AS THE DEALERSHIP CALLED IT. THE DETECTOR REGISTERED 12-16 PPM'S MOST DAYS. I'M HORRIFIED TO THINK ABOUT THE EXPOSURE I'VE HAD FOR THE LAST 2.5 YEARS. I TOOK THE VEHICLE INTO FORD TO CORRECT THE "POTENTIAL" ISSUE. A FEW DAYS AFTER PICKING IT UP, THE DETECTOR WENT OFF AGAIN, REGISTERING 10 PPM'S. I WAS ON A 2.5 HOUR TRIP HOME AND HAD TO ROLL THE WINDOWS DOWN 6 TIMES BECAUSE THE DETECTOR KEPT GOING OFF.

NHTSA ODI 11204417

THE CAR LURCHES FOR THE FIRST 40-50 FEET AT SLOW SPEEDS WHILE APPLYING MINIMAL PRESSURE ON THE GAS PEDAL. IT HAPPENS THE INITIAL TIME PUTTING IT IN DRIVE AFTER EACH ENGINE START, REGARDLESS OF PUTTING IT IN REVERSE FIRST OR NOT. IT USED TO ONLY HAPPEN AFTER EVERY FEW STARTS, BUT HAS PROGRESSED TO EVERY SINGLE TIME NOW AND SOME CAN BE VERY AGGRESSIVE. THE DEALERSHIP HAS ATTEMPTED TO FIX THE ISSUE 5 TIMES NOW, WITH THE 5TH TIME RESULTING IN THEM SAYING IT IS A "NORMAL CHARACTERISTIC" OF THE VEHICLE, WITHOUT BEING ABLE TO EXPLAIN WHAT IS CAUSING IT. I WAS TOLD BY THE LOCAL SERVICE MANAGER THAT HE "DOESN'T KNOW WHY IT IS DOING IT, BUT IT'S NORMAL." HE THEN PROCEEDED TO COMPARE THE CHARACTERISTIC TO SOMEONE POORLY RELEASING THE CLUTCH ON A MANUAL VEHICLE AND AGAIN, STILL CLAIMING THAT EVERYTHING IS PERFECTLY NORMAL.

NHTSA ODI 11202988

ON APRIL 19, 2019 I BROUGHT MY CAR TO FORD IN TORRANCE CALIFORNIA. THIS IS THE SECOND TIME I BROUGHT MY CAR TO THEM. I'M LEASING A 2017 FORD EXPLORE WITH HANCOCK TIRES. THESE HANCOCK TIRES ARE STANDARD ON ALL THE FORD EXPLORES. AT MILE 3000 I RECEIVED A SIDEWALL BLOWOUT ON MY PASSENGER REAR TIRE. AND WHILE 20,000 I NOTICED THE TREADING ON THE TIRES WERE VERY LOW, AND AT 25,000 THE RADIOS BEGAN TO SHOW. THIS IS WHEN I BROUGHT THE CAR BACK TO THE FORD DEALER. THE TECHNICIANS STATED THAT THIS TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. ALL FOUR HAD A TREADING THAT WAS EXTREMELY LOW. THE PROBLEM IS FORD IS CHARGING THE CONSUMER THE COST OF LABOR THE COST OF TAXES AND 70% THE COST OF THE TIRE. I BELIEVE WHEN THERE'S A DEFECTIVE TIRE OR ANY COMPONENT IN THE CAR THE SALES VENDOR IS RESPONSIBLE FOR REPLACING THE DEFECTIVE PART. FURTHERMORE I BELIEVE THE SALES VENDOR FORD SHOULD MITIGATE THE PROBLEM WITH THESE TIRES TO PROTECT THE CONSUMERS THEY ARE SELLING TO. THIS IS NOT WHAT HAPPENED IN THIS CASE AND MANY OTHER CASES. THE REASON I FOUND OUT MY TIRE TRADE-IN WAS LOW , WAS I PROCEEDED TO STOP MY CAR AT A STOP SIGN WHERE THERE WAS WATER OVERFLOWING AND I HYDROPLANED THROUGH THE INTERSECTION WITH MY YOUNG KIDS IN THE BACKSEAT. THESE TIRES ARE GOING TO KILL PEOPLE IF THEY ARE NOT RECALLED AND TAKE IT OFF ALL HER CARS. I AM A DOCTOR, AND I SEE PATIENTS WHO ARE INJURED IN ACCIDENTS ALL THE TIME BUT USUALLY TWO PERSONAL AIR. AFTER REVIEWING ALL OF THE NEGATIVE REVIEWS AND DEFECTS FROM THIS TIRE ONLINE I BELIEVE IT'S NEGLIGENCE BY THE FORD MOTOR COMPANY AND HANCOCK TIRES IF THIS MATTER IS NOT RESOLVED.

NHTSA ODI 11197377

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 TIRES, SIZE: 255V/50R/20-105H. UPON INSPECTION, IT WAS DISCOVERED THAT PIECES OF THE RUBBER TREAD HAD SEPARATED FROM THE TIRE ON BOTH THE FRONT DRIVER AND PASSENGER SIDES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. VETERANS FORD (7201 LINEBAUGH AVE, TAMPA, FL) WAS INFORMED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 21,000.

NHTSA ODI 11196978

BEFORE LEAVING FOR FLORIDA I HAD MY 2017 EXPLORER SERVICED AT THE DEALERSHIP. THERE WAS APPROX 16,000 MILES AND TIRES WERE CHECKED TO BE FINE. THESE TIRES ARE HANKOOK VENTUS S1 NOBLE TIRES. FIVE AND A HALF MONTHS LATER 18,000 MILES, TREAD IS WORN AND THEY ARE CHIPPING AND PEALING AND I HAD A BLOWOUT ON THE HIGHWAY.

NHTSA ODI 11196560

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUMES INSIDE THE VEHICLE. THE FUMES GAVE THE CONTACT HEADACHES. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN UNKNOWN DEALER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 33,000.

NHTSA ODI 11196569

THE DRIVER'S SIDE A PILLAR COVER IS COMING OFF.

NHTSA ODI 11195979

THE PASSENGER SIDE A PILLAR COVER AND DRIVER'S SIDE B PILLAR COVER ARE COMING OFF.

NHTSA ODI 11195981

THE DRIVER AND PASSENGER A PILLAR COVERS ARE COMING OFF.

NHTSA ODI 11195982

THE PLASTIC IS COMING OFF ON THE "A" PILLAR ON THE PASSENGER SIDE.

NHTSA ODI 11195908

THE SECOND ROW SEATBELT AIRBAGS CONTINUE TO SET OFF THE AIRBAG SENSOR ON THE CONTROL PANEL AND FORD TECHNICIANS CAN FIND NOTHING TO CORRECT. SENSOR SET OFF WHILE DRIVING AND PASSENGER BELTED INTO DRIVER SIDE SECOND ROW SEAT BELT THAT CONTAINS A SEATBELT AIRBAG.

NHTSA ODI 11194491

THE LEANING EDGES OF CAR HOOD HAS PAINT BUBBLES. THE LOCAL FORD REPRESENTATIVE STATED THIS WAS A CLASSIC FAULT OF FORD IN LATER MODELS WITH ALUMINUM HOODS. HE STATED THAT MOISTURE WILL PENETRATE THE PAINT AND CAUSE BUBBLES. HE STATED THAT FORD MOTOR WILL NOT CORRECT PROBLEM NOR WILL THEY REPAINT AT THEIR EXPENSE.

NHTSA ODI 11194216

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE INSPECTION BY AN INDEPENDENT MECHANIC, CORROSION WAS FOUND ALL AROUND THE VEHICLE. BROADWAY AUTO (1010 S MILITARY AVENUE, GREEN BAY, WI 54304, (855) 395-2127)SCHEDULED A DIAGNOSTIC APPOINTMENT AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 3,092. THE CONSUMER STATED THE VEHICLE WAS DAMAGED WHEN A CAR WASH CHAIN BROKE. THE CAR WASH'S DOOR DROPPED ON THE VEHICLE AND THE CHAIN WRAPPED AROUND THE VEHICLE CAUSING SEVERE DAMAGE. WHILE AWAITING THE REPAIR, THE VEHICLE BEGAN TO RUST DUE TO WATER DAMAGE FROM THE CAR WASH. *JS *DT

NHTSA ODI 11192369

TL* THE CONTACT OWNS A 2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT ALL FOUR TIRES WERE ROTATED AND IT WAS OBSERVED THAT THE TREAD ON THE DRIVER'S SIDE TIRE WAS MISSING CHUNKS OF RUBBER. THE CONTACT HAD AN UNKNOWN FORD DEALER CONTACT THE TIRE MANUFACTURER ON HIS BEHALF. THE MANUFACTURER INFORMED THE DEALER THAT THE VEHICLE HAD 40,000 MILES, WHICH EXCEEDED THE WARRANTY COVERAGE. THE TIRES WERE INCLUDED IN NHTSA CAMPAIGN NUMBER: 15T024000 (TIRES). THE TIRE MANUFACTURER HAD NOT RESPONDED BACK TO THE CONTACT DIRECTLY. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 11191782

WHILE DRIVING 60 MPH MY STEERING WHEEL SEIZED COMPLETELY, A BELL STARTED RINGING, AND AN INDICATOR LIGHT ON MY DASHBOARD STARTED FLASHING THAT STEERING FAILED. PLEASE PARK SAFELY. THERE WAS NO WARNING AND MY CAR HAD BEEN WORKING PERFECTLY BEFORE THIS HAPPENED. THIS CAUSED SERIOUS THREAT OF COLLISION AND GRAVE BODILY DAMAGE/DEATH.

NHTSA ODI 11191273

SINCE A WEEK AGO I AM FEELING A STRONG SMELL IN THE VEHICLE ONCE I TURN IT ON AND WHEN I TURN ON THE AIR CONDITION IT INCREASES ALOT. I HAVE GOTTEN STRONG HEADACHES BECAUSE OF THIS ODOR AND MY PREOCUPATION IS THAT I AM WITH MY CHILDREN MOST OF THE TIME. I CALLED FOR A CHECK UP AND THEY GAVE ME AN APPOINTMENT. MY PREOCUPATION IS THAT IT WILL HAPPEN AGAIN.

NHTSA ODI 11191285

SMELL STRONG ODOR OF EXHAUST EMISSION, START OF CAR AND WHILE DRIVING 1 HOUR COMMUTE DIZZINESS AND HEADACHES. I HAD IT TAKEN TO DEALER FOR RESEAL. STILL SAME ISSUE. FORD SHOULD TAKE THESE CARS BACK.

NHTSA ODI 11190557

DRIVING AT HIGHWAY SPEEDS BATTERY LIGHT CAME ON. POWER STEERING STOPPED WORKING AS I PULLED OFF HIGHWAY. FOUND SERP BELT FRAGMENTS IN ENGINE BAY. WAS TOLD BELT WAS AGED AND FAILED. BELT IS ORIGINAL WITH 23,500 MILES AND 3 YEARS OLD. BELT AREA COVERED UNDERNEATH FROM ROAD DEBRIS. DRY OUT, NO COLLISION WITH ROAD DEBRIS

NHTSA ODI 11187458

MY TIRES ARE SHREDDING AND FALLING APART. THE CAR HAS 21000 MILES ONLY. TIRES HAVE BEEN ROTATED TWO TIMES ALREADY. HAVE BEEN DRIVING FOR 30 YEARS AND I HAVE NEVER SEEN ANYTHING LIKE IT. WENT BACK TO THE DEALER AND THE MENAGER WAS NO HELP. WANTEDME TO PAY FOR NEW TIRES. ABSOULTELY RIDICULOUS AND HE WAS RUDE. I HAVE BEEN REVIEWING MANY CUSTOMER COMPLAINTS WITH THE SAME ISSUE.

NHTSA ODI 11185979

TOOK MY 2017 FORD EXPLORER IN TO AUTO DEALER FOR SERVICE (UNDER 11,000 MILES) AND HAD OIL CHANGE AND WINDSHIELD WIPER CHANGED FOR A TRIP I WAS TAKING. I TURNED THE REAR WINDSHIELD WIPER ON DUE TO THE RAIN AND THE BLADE FLEW OFF , PERMANELTY SCRATCHING MY REAR WINDOW. DEALER STATED IT WAS NOT THIER FAULT SO MUST BE AN ISSUE WITH THE WIPER BLADE.

NHTSA ODI 11185637

DRIVING DOWN THE ROAD I TURNED ON THE REAR WINDSHIELD WIPER. WHEN I LOOKED THE WINDOW WAS COMPLETELY SHATTERED.

NHTSA ODI 11185681

ROOF RAIL COVERS HAVE REPEATEDLY BLOWN OFF THE VEHICLE WHILE DRIVING. THEY HAVE BEEN REPLACED BY FORD UNDER THE 3 YEAR/36K WARRANTY 3 TIMES ON MY VEHICLE, AND HAVE BLOWN OFF ON BOTH SIDES. THEY ARE ABOUT 5 FEET LONG PIECES OF PLASTIC, AND CERTAINLY PRESENT A HAZARD TO CARS ON THE HIGHWAY BEHIND ME WHEN THEY BLOW OFF. THE DESIGN APPEARS VERY POOR, AS THEY ARE SNAPPED INTO PLACE.

NHTSA ODI 11183823

WHEN GEAR IS ENGAGED IN 'D' WITH ENGINE ON, VEHICLE MOVES WITHOUT FOOT ON THROTTLE. WHEN BRAKE IS APPLIED TO STOP IT, THERE COMES A LOUD VIBRATION FROM THE ENGINE WHICH BECOMES NERVOUS AND TRIES TO DRAG VEHICLE FORWARD UNLESS GEAR IS PUT IN 'N' OR 'P'. IT HAPPENS ANYTIME VEHICLE IS STATIONARY WITH ENGINE RUNNING INCLUDING STOP SIGNS AND TRAFFIC LIGHTS. NO CHECK LIGHT ON DASHBOARD. PHENOMENON OBSERVED IN EARLY FEBRUARY 2019.

NHTSA ODI 11182217

2017 FORD EXPLORER SPORT. CONSUMER WRITES IN REGARDS TO CARBON MONOXIDE LEAK ISSUE. *LD *TR

NHTSA ODI 11175252