What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

WHILE DRIVING DOWN THE HIGHWAY THE BACK SEAT IN FOLDED DOWN POSITION CAUGHT FIRE AND BURNED A 12 INCH HOLE THROUGH TOP AND BOTTOM OF SEAT. TO OUR KNOWLEDGE THE SEAT HEATER WAS NOT ON THE INDICATOR LIGHT WAS NOT ON.

NHTSA ODI 11383358

REAR CAMERA GLITCHES OUT AND IMAGE IS DISTORTED ON MANY CASES WHEN BACKING UP.. SIMILAR TO CONCERNS ON RECENT RECALL ON NEWER MODELS. ADDITIONALLY, BACK ELECTRIC 12V PORT DOES NOT DISENGAGE AND HAS LIVE CONNECTION EVEN WITH NO KEY IN IGNITION. FINALLY, VENTS NEXT TO PASSENGER SIDE DOOR APPEARS TO EXUDE HOT AIR INTO CAR THAT MAY BE LINKED WITH EXHAUST WHEN CAR IS ON.

NHTSA ODI 11382885

PURCHASED MY 2017 FORD EXPLORER 2/12/2018, BOUGHT NEW FROM DEALER, AND NOW HAS 6029 MILES ON IT. THE WINDSHIELD SEAL AND ROOF RAILS HAVE DETERIORATED AND COMING AWAY FROM THE SUV. BUT, THE PARTS THEY QUOTED ME WAS FOR FOUR PILLERS THAT GO ON EACH SIDE OF WINDSHIELD, NOTHING ABOUT A SEAL. I WAS INFORMED THIS IS NOT COVERED BY MY WARRANTY. I BELIEVE IT IS A DEFECT FROM THE MANUFACTURE AND SHOULD BE COVERED. QUOTED $982.01 TO REPAIR. THIS SHOULD BE A RECALL AND FORD SHOULD HAVE TO TAKE CARE OF IT. THE SERVICE ADVISOR SAID THIS PROBLEM WILL CONTINUE TO GET WORSE AND WINDSHIELD COULD CRACK CAUSING VISION PROBLEMS UNEXPECTEDLY AND COULD CAUSE HARM/INJURY TO THE DRIVER. THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GET SERIOUSLY HURT OR KILLED IN A ACCIDENT THAT COULD HAPPEN. I HAVE ALWAYS HAD FORD VEHICLES, BUT WILL NOT BUY ANOTHER AGAIN.

NHTSA ODI 11382794

THE FRONT DRIVER SEAT FEELS LOOSE. WHEN DRIVING AND TAKING A SHARP CURVE OR GOING OVER BUMPS THE SEAT SHIFTS.

NHTSA ODI 11377271

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60-65 MPH, THE VEHICLE STARTED OVERHEATING. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE HAD RECEIVED AN OIL CHANGE AND THE COOLANT AND OTHER UNSTATED FLUIDS WERE TOPPED OFF. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND HAD THE VEHICLE TOWED TO MAPLECREST FORD LINCOLN OF UNION LOCATED AT 2800 SPRINGFIELD AVE, SUITE 1, VAUXHALL, NJ 07088, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT WAS FOUND IN THE ENGINE AND ALSO THAT THE WATER PUMP WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR COST. THE CONTACT WAS ALSO INFORMED THAT THE WARRANTY HAD EXPIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V925000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

NHTSA ODI 11377109

MY EXPLORER HAS 70.000 MILES AND THE TRANSMISSION STARTED TO MAKE SOUNDS WHEN IS IN MOTION LIKE METAL TO METAL AND WHEN I ACELERATE IS GETING WORST AND WHEN IT SHIFT IT JUMP AT 3.000 RPM I BRING THE EXPLORER TO THE DEALER AND IM WAITING FOR DIAGNOSTIC

NHTSA ODI 11376104

I NOTICED A STRANGE NOISE WHEN I MADE TURNS AND IT FELT AS IF MY DRIVER SEAT MADE A SLIGHT MOVEMENT. WHEN THE DEALERSHIP FINALLY LOOKED AT IT THOROUGHLY AFTER 3 TIMES THEY DETERMINED THE BAR UNDER MY SEAT THAT BASICALLY HOLDS MY SEAT IN PLACE WAS BROKE COMPLETELY IN HALF. NO EXPLANATION. THE CAR HAS NEVER BEEN IN AN ACCIDENT AND HAS LESS THAN 50,000 MI ON IT. THEY STATED THEY HAVE NEVER SEEN ANYTHING LIKE IT CHARGED ME THE DEDUCTIBLE AND FIXED IT MY CONCERN IS THAT IT WAS A MANUFACTURING PROBLEM AND IF IT HADN'T NOTICED IT AND HAD AN ACCIDENT I FELT LIKE MY SEAT WOULD HAVE DETACHED. IT WAS A LITTLE SCARY AND DISCONCERTING.

NHTSA ODI 11374397

MY STEERING WHEEL WOULD BECOME VERY STICKY. I WOULD MAKE A TURN AND THEN WHEN I WOULD GO TO TURN THE WHEEL BACK, IT WOULD STICK. IT ALMOST THREW ME INTO A TRACTOR TRAILER YESTERDAY. I NOTICED IT MORE AT HIGH SPEEDS AND MOST TIMES IT WAS SOMETHING I COULD 'DEAL WITH', PLANNING AHEAD WHEN TURNING, SLOWING MY SPEED, ACCOUNTING FOR OVER CORRECTING THE WHEEL, BUT YESTERDAY WAS VERY SCARY. I FELT LIKE I HAD TO MAKE CONSTANT LITTLE TURNS WITH MY WHEEL EVEN THOUGH I WAS GOING PERFECTLY STRAIGHT. I PULLED OFF AND TURNED MY CAR OFF AND THEN TURNED IT BACK ON AND IT WAS AS NOTICEABLY NOT AS BAD. I TOOK IT STRAIGHT TO THE DEALERSHIP BECAUSE I'VE HAD IT FOR LESS THAN TWO MONTHS AND THEY INFORMED ME I NEED A NEW STEERING GEAR BOX. I WAS CONSTANTLY AFRAID OF OVER CORRECTING MY WHEEL TO ACCOMMODATE FOR THE STICKINESS OF IT AND ENDING UP IN THE OTHER LANE OR OFF THE SIDE OF THE ROAD.

NHTSA ODI 11373117

OUR 2017 FORD EXPLORER HAS BEEN HAVING THIS ISSUE FOR ABOUT 6 MONTHS WHERE EVERY TIME IT REACHES A SPEED OF 30 MPH YOU FEEL THE GEAR KICKING IN HARD. THE VEHICLE JERKS AFTER IT SOUNDS LIKE IT STRUGGLES TO GET INTO THAT NEXT GEAR. AS TIME PASSES IT IS MORE NOTICEABLE AND STRONGER IT DOES NOT MATTER THE SPEED OR ROAD.

NHTSA ODI 11373124

2017 FORD EXPLORER XLT ROOF RAILS DETACH. I WAS DRIVING ON THE FREEWAY WHEN MY RIGHT ROOF RAIL TOP PIECE BLEW OFF. MULTIPLE CARS HAD TO SWERVE IN ORDER TO AVOID THE FLYING PIECE. MY LEFT ROOF RAIL ALMOST DID THE SAME THING. THIS, IN MY OPINION, IS A SAFETY ISSUE AND SHOULD BE RECALLED. MULTIPLE PEOPLE WHO I'VE TALKED TO HAVE THE SAME PROBLEM. HOWEVER THESE ROOF RAILS ARE ASSEMBLED IS UNACCEPTABLE. I BELIEVE IT HAS TO DO WITH THEIR GREY PLASTIC SECURING CLIPS. THANK YOU.

NHTSA ODI 11365226

WHEN BACKING UP AND THE WHEEL IS TURNED THERE'S A HESITATION THEN WHAT FEELS LIKE I HIT SOMETHING. (A CLUNK W/O THE NOISE ) THEN WHEN BREAK PEDDLE IS PRESSED THE CAR SHIMMIES BAD . I ALSO SMELL ANTIFREEZE COMING FROM THE HEATER VENTS .BROUGHT IT BACK TO DEALERSHIP FOR THEM TO FIX IT SINCE IT WAS JUST PURCHASED THERE .. THEY HAD IT FOR 5 DAYS .. NOTHING GOT FIXED. THEY TURNED FRONT ROTORS AND TOPPED OFF FLUIDS. I DO BELIEVE THAT I HAVE A BAD REAR TOW BEARING OR A U-JOINT. BREAKS NOT SURE BUT THE CAR IS WORSE THAN BEFORE. STILL SMELL ANTIFREEZE AND THERE'S A DARK FILM ON THE WINDSHIELD WHICH INDICATES A BAD HEATER CORE. I'VE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP BIT THEY WON'T RETURN MY CALLS OR EMAILS OR TEXTS. I BELIEVE I WAS SOLD A LEMON. THERE'S AN OXIDATION ON THE ENGINE AND A BLACK STAIN ON BOTTOM OF ENGINE. ALSO THE EXHAUST MANIFOLDS HAVE BEEN REPLACED. THIS IS A 2017 AND SHOULDN'T HAVE THIS MANY ISSUES .

NHTSA ODI 11364774

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING WHEEL VIBRATE AND THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE TIRES WERE REPLACED AND ROTATED HOWEVER, THE FAILURE CONTINUED. ADDITIONALLY, WHILE SHIFTING GEARS, AN ABNORMAL BOOMING SOUND WAS COMING FROM THE TRANSMISSION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED WHILE RELEASING OFF THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO ORANGE PARK FORD LOCATED AT 7700 BLANDING BLVD, JACKSONVILLE, FL 32244 HOWEVER, THE FAILURES WERE NOT DUPLICATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11364613

DRIVER SIDE DOOR ENTRY KEYPAD PILLAR MOLDING, JUST FELL OFF. IT APPEARS TO BE GLUED AND AFTER TIME THE GLUE DOESN'T HOLD AND THE WHOLE MOLDING JUST FALLS OFF AND HANGS FROM THE KEYLESS WIRES WHILE DRIVING AS IT SCRATCHES UP YOUR PAINT. DEALER WANTS OVER $600 TO REPLACE.

NHTSA ODI 11363232

THE SRS WARNING LIGHT ON THE DASH IS ILLUMINATED INDICATING THAT IN THE EVENT OF A COLLISION THE AIRBAGS WILL NOT DEPLOY. VEHICLE WAS TAKEN TO LOCAL FORD DEALER WHERE FAULT CODES INDICATE THAT TWO WIRE HARNESSES OR CONNECTORS NEED TO BE REPLACED. COST OF SERVICE WAS QUOTED AS $1600. HOWEVER, MILEAGE (46,500) AND AGE (4 YEARS) WOULD INDICATE THAT REPAIR SHOULD BE MADE UNDER 5 YR / 60,000 MI WARRANTY. FORD HAS DENIED WARRANTY. SERVICE DEPARTMENT AT LOCAL DEALERSHIP AND FORD CUSTOMER CARE HAVE BEEN CONTACTED BY PHONE AND EMAIL MULTIPLE TIMES WITHOUT RESOLUTION. THEY POINT TO THE WIRE HARNESS AS THE ROOT CAUSE OF THE SRS SYSTEM NOT WORKING AND CLAIM THAT THE WIRE HARNESS IS NOT COVERED BY WARRANTY.

NHTSA ODI 11362531

WHEN I'M DRIVING THE TRANSMISSION KICKS BACK AND HESITATES THIS HAS BEEN HAPPENING SINCE I'VE PURCHASED THE VEHICLE, ALMOST LIKE ITS STALLING .

NHTSA ODI 11361993

WHEN VEHICLE IS RUNNING AND ALL WINDOWS ARE CLOSE, IT HAS A CARBON DIOXIDE SMELL INSIDE THE VEHICLE AND I HAD TO ROLL DOWN THE WINDOWS TO LET THE AIR OUT.

NHTSA ODI 11360144

WHEN BACKING UP THE VEHICLE WILL HESITATE THEN IT FEELS LIKE I HIT SOMETHING. THEN THERE'S A CLUNK .. (REAR TOW BEARING/U-JOINT) #2 HAVE TO ALWAYS HAVE DEFROST ON OR WINDOWS FOG UP.. THEN THERE'S A SMELL OF ANTIFREEZE COMING THROUGH THE VENTS. BREAKS GRIND WHEN STOPPING. REAR BRAKES AND ROTORS WERE REPLACED BY DEALERSHIP.. BREAK FLUID LOW, ALONG WITH A BUNCH OF OTHER ISSUES TRANSMISSION SLIPS WHEN TAKING OFF FROM A STOP. ALWAYS HAVE TO RESET AVERAGE GAS MILEAGE TO GET A READING. I BELIEVE I WAS SOLD A LEMON AS THE FINANCE GUY TOOK MY DOWN PAYMENT AND PURCHASED A EXTENDED WARRANTY WHICH I NEVER AGREED TO.

NHTSA ODI 11354741

TWO FORD DEALERSHIPS HAVE ATTEMPTED TO REPAIR TRANSMISSION ISSUE WHICH WAS FIRST REPORTED LAST OCTOBER 2019 WITH ONLY 11,000 MILES. SINCE THEN, 6 REPAIRS HAVE BEEN MADE BY FORD IN AN ATTEMPT TO FIX ONGOING TRANSMISSION ISSUE BUT HAVE BEEN UNSUCCESSFUL. VEHICLE WILL NOT ACCELERATE AT HIGH RATES OF SPEED. FORD HAS BEEN MADE AWARE OF MULTIPLE UNSAFE EVENTS CAUSED BY THIS ISSUE WHERE VEHICLE WOULD NOT ACCELERATE ON HIGHWAY WITH THREE SMALL CHILDREN RIDING IN CAR AS PASSENGERS. FORD REFUSES TO REPLACE OR REFUND FOR UNSAFE, DEFECTIVE VEHICLE DESPITE CUSTOMER'S COMPLAINTS AND REQUESTS.

NHTSA ODI 11353644

AS I WAS DRIVING DOWN THE HIGHWAY I HAD ONE OF MY PLASTIC WINDSHIELD PILLARS FLY OFF. I PULLED OVER AND RETRIEVED IT AND GLUED IT BACK ON. ABOUT 6 MONTHS LATER I HAD MY OTHER SIDE FLY OFF, UNABLE TO RETRIEVE IT AND ABOUT 3 MONTHS AGO I HAD MY FIRST SIDE FLY OFF AGAIN ALSO UNABLE TO RETRIEVE IT. I HAD ONE OF THE PILLARS HIT A PASSING VEHICLE.

NHTSA ODI 11353524

FORD CONTINUES TO MAKE UNSUCCESSFUL REPAIRS ON CONTINUOUS TRANSMISSION ISSUE DESPITE 6 FAILED ATTEMPTS SINCE FIRST REPORTED OCTOBER 2019 AT ONLY 11,000 MILES. CAR WILL NOT ACCELERATE INTO HIGHER GEAR WHEN TRAVELING AT HIGH RATES OF SPEED. FORD CONTINUES TO NEGLECT MANY WRITTEN NOTIFICATIONS OF DANGEROUS EVENTS CAUSED BY TRANSMISSION FAILURE AS WELL AS BLATANTLY REFUSES TO DIAGNOSE REPORTED ERRORS PRESENT ON CAR AND CONTINUES TO KNOWINGLY AND NEGLIGENTLY PUT ITS CONSUMER AND THEIR PASSENGERS IN DANGER BY REFUSING TO ACKNOWLEDGE ONGOING ISSUE THAT HAS NOW HAD 6 UNSUCCESSFUL REPAIRS MADE TO ATTEMPT TO RESOLVE TRANSMISSION ISSUE. CONSUMER HAS DESPERATELY REQUESTED A FULL REPLACEMENT/REFUND FOR DEFECTIVE VEHICLE FOR HER SAFETY AND HER FAMILY'S BUT FORD HAS REPEATEDLY DENIED 3 BUY BACK REQUESTS NOW CITING THAT ONLY 2 REPAIRS HAVE BEEN MADE WHEN CLEARLY THIS IS NOT THE CASE.

NHTSA ODI 11353265

THE EPS UNIT SUDDENLY FAILED WITHOUT WARNING AND ALMOST CAUSED US TO GET INTO AN ACCIDENT. FROM DOING A LITTLE RESEARCH I HAVE DISCOVERED THAT THIS HAS BEEN AN ISSUE SINCE FORD CREATED THE EPAS SYSTEM. WE WERE TRAVELING ON THE HIGHWAY AT THE TIME IT FAILED. RESTARTING THE CAR DID NOT TEMPORARILY FIX OUR ISSUE. THIS ISSUE HAS BEEN DOCUMENTED BY MULTIPLE PEOPLE FOR QUITE A FEW YEARS NOW WITHOUT RESULT. THIS IS A SERIOUS SAFETY ISSUE.

NHTSA ODI 11351316

MY CAR IS 69000 AND I TOOK IT TO THE DEALER 66000 MILE THEY TOOK TWO WEEKS TO FIND OUT THAT TRANSMISSION CONVERTER TO BE REPLACED. NOW AT 69000 THEY TOLD ME THAT THE TRANSMISSION NEEDS TO BE REPLACED THE CAR IS ONLY 69000 WHY THE TRANSMISSION IS BROKEN AT 69000 WHEN I ACCELERATE THE CAR JUMPS A LITTLE BIT AND CONTINUE GOING

NHTSA ODI 11350123

I PURCHASED A NEW 2017 FORD EXPLORER IN JULY OF 2017. IT IS JUST PASSED 3 YEARS OLD AND HAS JUST OVER 60,000 MILES. I TOOK THE VEHICLE TO LICARDI FORD IN WATCHUNG, NJ TO HAVE THEM LOOK AND ADVISE ON PAINT THAT IS BUBBLING ON THE FRONT HOOD. AFTER REVIEW THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY SINCE THE 3 YEAR, 36K MILE HAS PASSED. I WAS ALSO TOLD THE 5 YEAR/UNLIMITED MILEAGE CORROSION (PERFORATION ONLY) WOULD NOT APPLY EITHER. I WAS TOLD THE CORROSION WARRANTY WOULD ONLY APPLY IF THE CORROSION WOULD CREATE A HOLE. AFTERWARDS I CALLED FORD CUSTOMER SERVICE (CASE # [XXX]) AND WOULD BE TOLD THE SAME AS I MENTIONED ABOVE FROM THE DEALERSHIP. AFTER FURTHER INVESTIGATION ON MY PART, I FOUND THERE HAVE BEEN CLASS ACTION SUITS FILED AGAINST FORD FOR THIS VERY ISSUE. THOSE COMPLAINTS SHOW THAT FORD HAS BEEN AWARE OF SUCH ISSUE AND HAS DONE LITTLE TO CORRECT. FURTHERMORE, IT IS WRITTEN THAT THE HOODS OF THE FORD EXPLORERS ARE MADE OF ALUMINUM AND WOULD NEVER RUST THROUGH TO CREATE A HOLE THEREFORE MAKING THE 5 YEAR/UNLIMITED MILEAGE CORROSION WARRANTY NEXT TO USELESS. I FEEL THIS HAS BEEN AN ONGOING ISSUE THAT FORD IS WELL AWARE OF AND SHOULD HAVE CHANGED ITS PRACTICES AND METHODS TO AVOID FUTURE INCIDENTS. THE 'BUBBLING' PAINT MAY BE SMALL NOW BUT WILL ONLY GROW AND EVENTUALLY CRACK AND PEEL OFF NEGATIVELY IMPACTING THE LOOK AND RESALE VALUE OF MY VEHICLE. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN OFFER TO GET MY CAR REPAIRED AND/OR HOLD FORD ACCOUNTABLE FOR THEIR NEGLIGENCE. THESE DEFECTS ARE SMALL AND WERE PROBABLY FORMING LONG BEFORE I WAS ABLE TO SEE THEM FOR MYSELF. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11349239

MY FAMILY & I HAVE FELT DIZZY. LIGHT HEADED. HEADACHES, NAUSEA & NUMBNESS OF ARMS. WE SMELLED TOXIC FUMES & HAD A CHEMICAL TASTE IN OUR MOUTHS. ALL SYSTEMS POINT TO CARBON MONOXIDE POISONING. WE CANT EVEN DRIVE OUR VEHICLE ANYMORE & STILL OWE $30,000.00 ON IT. IT'S VERY UNSAFE WE ALMOST RAN OFF THE ROAD DUE TO FADING OUT FROM OUR DANGEROUS SYMPTOMS!

NHTSA ODI 11343446

ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.

NHTSA ODI 11342868