What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

THE WATER PUMP LEAKED COOLANT INTO THE ENGINE OIL AND WILL COST OVER $3,000.00 TO FIX. THE FORD EXROPLER ENGINE DESIGN WITH THE WATER PUMP IN THE ENGINE IS A CASH TRAP FOR CONSUMERS. THE DESIGN IS HORRIBLE.

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*VEHICLE MAKES POPPING NOISE *JERKS, LOSS OF POWER WHEN GOING DOWN THE ROAD, HARD TO STEER, PUSH ON GAS AND WILL NOT GO. ENGINE LIGHT AND WRENCH COME ON. CALLED DEALER WHEN FIRST HAPPENED WAS TOLD TO TURN OFF BACK ON TO RESET. HAVE WORKED WITH DEALER AND MANUFACTURE. THIS IS DANGEROUS AND I'M TERRIFIED TO DRIVE THE VEHICLE. THIS WILL BE AT LEAST THE FOURTH TIME BACK IN THE SHOP FOR REPAIRS. IN ADDITION TO SEVERAL CALLS.

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WIFE AND I PURCHASED AN 2017 XLT SPORT WITH 11,000 MILES AND WITHIN MONTHS WE KEPT HEARING POPPING NOISES AS SHE TURNS. ITS THE STRUTS AND THEY HAVE BEEN REPLACED TWICE WITHIN WITH 20K MILES. JUST HAD THEM REPLACED AGAIN AT OUR LOCAL DEALERSHIP WHO HELPED US TREMENDOUSLY AND DIDN'T CHARGE US THAT MUCH SINCE IT IS NOW OUT OF WARRANTY 39,000 MILES REPLACING THEM AND ITS POPPING AGAIN. I HAVE RESEARCHED THAT THE STRUTS ON THESE MODELS ARE BAD. THIS NEEDS TO BE LOOKED INTO.

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REAR WINDOW GLASS SPONTANEOUSLY SHATTERED WHILE SITTING AT STOP LIGHT. DEFROSTER WAS OFF, OUTSIDE TEMP WAS 38 DEGREES FAHRENHEIT. NO KNOWN REASON. GOOGLE SHOWS THIS HAPPENING TO OTHER 2017 FORD EXPLORERS, BUT WHEN I CALLED FORD, THEY DENIED ANY KNOWLEDGE OF THIS PROBLEM.

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WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!

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THE TRIM ON THE PASSENGER SIDE OF THE WINDSHIELD FLEW OFF ON THE HIGHWAY. LUCKILY, IT CRASH INTO IN THE SHOULDER AND CRUMBLED INTO A MILLION PIECES. THE DRIVERS SIDE TRIM ALSO APPEARS TO BE LOOSE. IT WASN'T PARTICULARLY WINDY THIS DAY AND I WAS TRAVELLING AT NORMAL HIGHWAY SPEEDS (70-75MPH).

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THE ADHESIVE HOLDING ON THE PANEL COVERING ON THE DRIVER DOOR FAILED. THIS HAPPENED WHILE TRAVELING ON THE HIGHWAY THE PANEL PRIED LOOSE AND FLAPPED AGAINST THE CAR, CRACKING AND SENDING A CHUNK OF THE PLASTIC COVERING BEHIND INTO TRAFFIC. THIS COULD HAVE HIT A MOTORCYCLIST OR OTHER VEHICLE AND BEEN VERY DANGEROUS. I KNOW THIS CAR HAS ANOTHER RECALL FOR THE ADHESIVE FAILING ON THE ROOF COVERINGS. THIS FAILURE SHOULD ALSO BE FIXED. THE CAR IS A 2017 SO NOT THAT OLD.

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DEALER SERVICED MY ROOF RACK 12 DIFFERENT TIME BECAUSE THE COVER WHICH IS APPROXIMATELY 5 FEET LONG HAS BECOME LOOSE 12 SEPARATE OCCASIONS. THE MOST RECENT ISSUE WAS THE COMPLETE COVER BLEW OFF THE TOP OF THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLES TRAILING ME TOOK EVASIVE MANEUVERS TO AVOID BEING STRUCK BY THE ROOF RACK COVER. I TOOK THE VEHICLE TO THE DEALER AND THEY ORDERED NEW PARTS AGAIN WHICH ARE UNDER RECALL BY FORD. THE ISSUE NOW IS I'M DRIVING THE VEHICLE THAT CURRENTLY HAS A LOUD WHISTLING NOISE THAT STARTS AT 50 MPH AND BECOME SO LOUD IT IS A DISTRACTION ABOVE 60MPH. I CANNOT SAFELY DRIVE THE VEHICLE ON THE INTERSTATE BECAUSE OF THE MISSING ROOF RACK COVER. THE DEALER SAID THEY ARE STILL WEEKS AWAY FROM RECEIVING THE BACK ORDERED PARTS. WHILE AT THE DEALER I OBSERVED FOUR OTHER FORD EXPLORERS IN THE SERVICE BAY, ALL FOR ROOF RACK SERVICE. THE DEALER INFORMED ME THAT THEY AVERAGE 8 SERVICE CALLS A DAY FOR THIS ISSUE WITH SEVERAL A WEEK MISSING THE ROOF RACK COVER FROM BEING BLOWN OFF THE VEHICLE WHILE THE VEHICLE WAS IN MOTION. FORD IS OFFERING ME A BUY BACK ON MY VEHICLE, HOWEVER THEY HAVE NOT PROVIDED THE OFFER IN THE TIME FRAME THEY COMMITTED TO. NOTE, I AM FOND OF FORDS, I OWN THREE OF THEM HOWEVER THIS IS AN EXTREME SAFETY ISSUE. I'M RETIRED FROM LAW ENFORCEMENT AND WAS A CERTIFIED CRASH RECONSTRUCTIONIST. I FORESEE VEHICLE CRASHES OCCURRING AS A RESULT OF THIS ISSUE WITH PARTS FALLING OFF THIS YEAR AND MAKE OF FORD VEHICLE (2017 EXPLORER)*DT*DT*JB*JB*DT*DT*DT*JB*DT CONSUMER STATED PASSENGER SIDE CAME OFF.*JB*JB

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WHEN ACCELERATING ON TO THE HIGHWAY OR UPHILL, THE INSIDE CABIN SMELLS OF FUMES. I BELIEVE IT IS CARBON MONOXIDE. WHEN THE CAR IS WARMING UP IN THE MORNING, THE CABIN SMELLS DO FUMES, I BELIEVE ITNIS CARBON MONOXIDE. I HAVE PURCHASED A CARBON MONOXIDE DETECTOR AND WILL INCLUDE IT IN THE CABIN.

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USED MY REMOTE START AS USUAL, PULLED OUT OF MY DRIVEWAY AND AT THE END OF MY STREET I HEARD MY BACK WINDOW BURST. IT LOOKS AS IF IT'S EXPLODED FROM THE INSIDE, AS THE WINDOW IS BOWED OUTWARD.

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THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. I HAVE HAD THEM CHECKED BY THE DEALER AND THERE IS NO RECALL FOR THEM.

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THE HOUSING FOR THE ANTENNAS AND GPS ON THE TOP OF THE EXPLORER CAME OFF WHILE DRIVING. TWO DIFFERENT FORD SERVICE TECHS SAID THAT IS A KNOWN PROBLEM. WE WILL NOW BE OUT OF POCKET $650 FOR A PROBLEM THEY KNOW ABOUT.

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EXPLORER TRUCK STARTED LEAKING COOLANT FROM WATER PUMP. IN PARKED POSITION A PUDDLE STARTED TO FORM UNDER IT.

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1ST TIME I HAD MY CAR WASHED THROUGH A DRIVE THROUGH CAR WASH THE LUGGAGE RACKS ON TOP OF THE EXPLORER LIFTED UP. TOOK THE VEHICLE TO FORD DEALERSHIP IN EL CAJON CA (WERE THE VEHICLE WAS PURCHASED) AND THEY WANTED $500 TO FIX IT. DID NOT GIVE ME A TICKET WITH THE PROBLEM LISTED ON IT. IT WAS A BRAND NEW VEHICLE. THEY NOW LIFT IN HEAVY WIND OR IF I TRY TO WASH THE TOP OF THE VEHICLE. NOT SURE OF DATE WAS IN 2017 RIGHT AFTER BOUGHT THE CAR.

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THIS ISSUE ALREADY HAS AN NHTSA ID NUMBER 10156860 LEAKING PDU. THE PARTICULAR FAILURE OF THIS UNIT LEAKS OIL ONTO HOT EXHAUST AND ACCORDING TO A LOCAL SERVICE CENTER IS A FIRE RISK PUTTING OCCUPANTS AND PROPERTY IN POTENTIAL HARMS WAY. IT APPEARS TO BE A VERY WELL DOCUMENTED AND COMMON FAILURE AND IN MY OPINION SHOULD BE A RECALL DUE TO THE SAFETY CONCERNS. THE COST OF REPAIR VARIES ACROSS THE COUNTRY HOWEVER APPEARS TO RANGE BETWEEN $1800.00-$4000.00 MINE ALTHOUGH FAILED PRE WARRANTY EXPIRATION BY THE TIME I WAS ABLE TO GET IT INTO THE DEALERSHIP I WAS 3600 MILES OVER MY DRIVETRAIN WARRANTY. THEY ARE POTENTIALLY OFFERING "SOME FINANCIAL ASSISTANCE" THROUGH SOME FORD LOYALTY PROGRAM HOWEVER I HAVE YET TO SEE WHAT THAT WILL LOOK LIKE.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE SITTING IDLE, THE VEHICLE SUDDENLY STARTED TO SHAKE VIOLENTLY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, WHEN THE VEHICLE NEEDED TO SWITCH GEARS, THE VEHICLE WOULD REV UP IN SPEED, SLIGHTLY STALL, AND THEN JOLT FORWARD. THE CONTACT TOOK THE VEHICLE TO THE DEALER - ANDY MOHR FORD (2713 E MAIN ST, PLAINFIELD, IN 46168; (317) 836-2299) AND REPAIRED UNDER AN UNKNOWN SEAT AND LIFTGATE RECALL HOWEVER, THE MECHANIC WAS NOT ABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT AFTER THE REPAIR THE FAILURE INCREASED IN OCCURRENCE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE CONTACT CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A POWER TRAIN RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

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CAR OFF. WHEN FILLING TANK, WHEN IT'S FULL AND THE PUMP CLICKS OFF THAT YOUR TANK IS FULL AND YOU PULL THE GAS PUMP OUT THE CAR IT SPILLS OUT FUEL THERE'S NO SAFETY OR STOP EVERY TIME I FILL MY GAS TANK GAS COMES OUT DOWN THE CAR ONTO THE GROUND SINCE I HAVE HAD THE VEHICLE SINCE NEW.

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PLASTIC WINDSHIELD MOLDING ON DRIVER AND PASSENGER SIDE ARE PULLING AWAY FROM THE WINDSHIELD AND ARE NOW LOOSE. ROOF RAILS HAVE STARTED TO PULL AWAY FROM THE ROOF AND ARE WARPING ALONG THE EDGES. THE ROOF RAILS WERE REPLACED WITHIN A MONTH OF ORIGINAL PURCHASE FOR THE SAME ISSUE. PLASTIC MOLDING AT THE DOORS APPEARS TO BE MELTING AND WARPING IN SEVERAL AREAS.

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PAINT IN FRONT OF ROOF STARTED BUBBLING DO TO CORROSION FORMING UNDER THE PAINT. FORD WONT COVER IT BECAUSE IT NEEDS TO HAVE A HOLE FOR THEM TO COVER IT.

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TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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USED AUTO START FEATURE TO START THE CAR.WHEN I GOT IN THE CAR THE REAR GLASS EXPLODED. TEMPERATURE WAS AROUND 15 DEGREES FAHRENHEIT. I BELIEVE THE WINDOW HEATER CAUSED THE FAILURE.

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LAST NIGHT ONE OF MY HANKOOK S1 NOBLE ON MY 2017 FORD EXPLORER BLEW OUT WHILE DRIVING ON THE 405 FREEWAY AND REQUIRED ME TO PULL OVER AND CHANGE THE TIRE. AT 21,000 MILES ON THE VEHICLE/ TIRES THE MECHANIC SHOP TOLD ME THE TIRES WERE BASICALLY BALD AND HAD RUBBER EVENLY ERODING (WHICH INDICATES NOT AN ALIGNMENT ISSUE). THE TIRES WERE ALSO ROTATED AND SUPPOSED TO LAST 50,000 MILES. THERE ARE ALSO MANY OTHER COMPLAINS ON THESE TIRES THROUGHOUT THE INTERNET BUT NOT RECALL HAS BEEN INITIATED BY HANKOOK. THEY HAVE ADVISED THEY WILL GIVE A PRO-RATED DISCOUNT ON NEW TIRES, WHICH IS COMPLETELY UNREASONABLE AND NEGLIGENT..

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MY 3 YR OLD TRUCK ALREADY HAS A LEAKING COOLANT LINE WHICH COME TO FIND OUT IS DRAINING INTO THE WATER LINE IN THE ENGINE. I CAN'T DRIVE MORE THAN 5MILES BEFORE I NEED TO REFILL MY COOLANT. IN ADDITION, THE HEATING ELEMENTS IN BOTH THE DRIVER AND PASSENGER SEATS HAS GONE OUT. I THOUGHT IT WAS A FUSE AND OF COURSE ITS SOMETHING MORE.

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I WAS ON MY WAY HOME AND THE ROOF RACK BROKE AND FLEW OFF MY CAR WHILE I WAS DRIVING DOWN THE HIGHWAY AND ALMOST HITTING THE CAR BEHIND ME. THE CAR HAS 31,998 MILES ON IT

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CAR PULLED IN MY LANE MY CAR AUTO BREAKED, I ALSO PUT ON BREAK THEN ICON CAME ON ABOUT AIRBAG ISSUE. TOOK TO FORD RUN TEST. THE PIG TAIL THAT GOES TO AIRBAGS, NEED TO SAUTER 21 PINS THAT GOES TO CONNECTION OF PIGTAIL TO AIRBAG.

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