What 1,671 owners told NHTSA about the 2017 Ford Explorer Police Intercept

What component or system failed or malfunctioned, and is it available for inspection upon request? I have been experiencing the smell of gas/exhaust leaking into the cabin. How was your safety or the safety of others put at risk? I am concern with the health issues that this smell could put my family and I in. Specially if theirs a possibility that carbon monoxide could be leaking into the cabin. Has the problem been reproduced or confirmed by a dealer or independent service center?No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I had the vehicle inspected by Ford but they advise that they couldn’t reproduce the smell. They also advice that their were a two drain plugs missing in the lift gate which would resolve the issue if replaced. I have replaced the two missing plugs and continue to experience the issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?no

NHTSA ODI 11420665

Multiple pieces of trim flying off vehicle. As of 6/10, pieces have blown off in the last couple weeks while driving down highway.

NHTSA ODI 11420502

47k miles. 2.3L Eco-Boost. Rough idle, vibration/shaking sometimes at start, slow acceleration, Engine Coolant High Temp light came on for a minute while driving, Check Engine light came on after another rough start (stayed on) took it to Ford for service, they said several misfires, coolant in cylinders, and now possibly a blown head gasket. Waiting for word from Ford service dept, may need an engine replacement. Thankfully, covered by warranty, for now.

NHTSA ODI 11420282

Roof rail came off on drivers side, passenger side is rattling and I'm worried it's going to come off while I'm driving and cause an accident.

NHTSA ODI 11419146

We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from—roof rack, something under hood, trim pieces, windshield support areas?—but we’re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.

NHTSA ODI 11419190

‘17 Explorer with 32,000 miles on it, bought new from dealership and have kept up with all recommended maintenance to vehicle and have went above and beyond to keep it in pristine condition but started experiencing coolant dripping from internal water pump this May ‘21. Last year Jan ‘20 was repaired for faulty clock spring and again in March of ‘21. Same issue. No longer under bumper to bumper warranty so became out of pocket expense. This year alone, it’s been out of service for two weeks already.

NHTSA ODI 11418787

The contact owns a 2017 Ford Explorer. The contact stated while driving 55 mph, the molding along with the passenger’s side windshield and roof detached without incident or impact. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 44,500.

NHTSA ODI 11418475

On 5/21/2021 a Police Officer for the Iowa Tribe Police Department located in Perkins, Oklahoma was responding to a call and had just been canceled when the driver-side rear tire tread separated from the tire and it blew out. The officer's safety was at risk had she not been canceled and slowed down some or this could've resulted in a rollover or some other traffic collision possibly injuring or killing the officer or other individuals on the roadway. Direct Discount Tire in Stillwater Oklahoma is unaware of any recalls with this tire and have offered to help replace the tire. The tire hasn't been inspected by the manufacturer as I am unaware who manufactured this tire. Upon researching Nokian tire through the internet I discovered that Nokian Tires have had issues in the past for tread separation. The earliest I could fine may have been around 2016. There were no warning lamps and these tires were purchased and put on this vehicle brand new since February 2021. My concern is that there may be a manufacture default causing these tires to have tread separation. I am concerned because this is the brand of tire recommended for police unit bu Direct Discount. I am concerned an officer could be injured or killed in a crash if this is a defect by the manufacturer and we are getting much needed patrol vehicle tore up in the process.

NHTSA ODI 11418348

Recall has been issued on the ford explorer for smell of exhaust in the cabin. I have had the recall inspected and completed in 2019. I am now smelling the exhaust again upon acceleration. I told the dealership I have always been able to smell the exhaust even after they "fixed" the issue the first time. It just wasn't as bad. The smell is much worse now.

NHTSA ODI 11417770

After a heavy rain water accumulated inside the car front passenger floor and under the seat. After inspecting I could not determine where the water came in. I feel this is a safety concern due to the electrical wiring under the seat

NHTSA ODI 11417842

I HAVE A 2017 FORD EXPLORER. THE PASSENGER SIDE WINDSHIELD TRIM RIPPED OFF AS I WAS DRIVING APPROXIMATELY 55 MPH AND FLEW UP IN THE AIR AND LANDED BEHIND ME. FORTUNATELY, THERE WAS NOT A VEHICLE BEHIND ME. THE DRIVER'S SIDE WAS LOOSE, AND I GLUED IT DOWN WITH GORILLA GLUE AS A TEMPORARY HOLD. SINCE THAT TIME, I HAVE NOTICED MANY EXPLORERS WITH THE SAME MISSING WINDSHIELD TRIM. I FEEL THIS POSES A DANGER NOT NECESSARILY TO THE DRIVER, BUT OTHER DRIVERS ON THE ROAD.

NHTSA ODI 11416312

I HAD THE REAR SUSPENSION RECALL DONE AND AFTER PURCHASING A NEW SET OF TIRE MY REAR RIGHT TIRE IS WEARING INCREDIBLY FAST AS IF THE REAR SUSPENSION ISSUE IS STILL PRESENT.

NHTSA ODI 11416029

THE DOOR DOOR KEYLESS ENTRY PAD BROKE OFF AND FLEW FROM THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. NO PRIOR DAMAGE TO THE KEYPAD/DOOR TRIM PRIOR TO THIS OCCURRING. UPON INSPECTION THE PASSENGER DOOR TRIM (WITHOUT THE KEYPAD) ALSO SEEMS TO BE "LOOSE" AT THE TOP, POTENTIALLY HAVING IT FLY OFF DURING NORMAL USE OF THE VEHICLE. DEALER SAID THAT A RECALL WAS IN PLACE FOR THE DRIVERS SIDE BUT THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. ALTHOUGH, ALL DESCRIPTIONS I COULD FIND SEEM TO HAVE INCLUDED EXACTLY WHAT HAPPENED TO MY VEHICLE.

NHTSA ODI 11416003

WHILE DRIVING ON A STRAIGHT STREET 25-35 MPH JULY 30, 2020, ON A SUNNY DAY,MY CAR RIGHT PASSENGER TIRE CAME OFF. ON A CITY STREET. CAUSING MY CAR TO HIT THE CURB. THERE WAS NO BODY DAMAGE EXCEPT FOR THE PASSENGER FRONT AND REAR TIRE.

NHTSA ODI 11415603

I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?

NHTSA ODI 11414953

THE VEHICLE AND ITS WHEELS WITH ONLY 16,000 MILES HAS DEEP CRACKS AND CUTS ON THE SIDES OF THE TREAD, THREATENING FUTURE BREAKAGE OR EXPLOSION. AS FOREMENTIONED THE VEHICLE UNDERGOES REGULAR MAINTENANCE AS WELL TIRE ROTATION. THERE IS NO REASON FOR THE WHEELS TO BE THIS DAMAGED WITH SO LITTLE USE. TIRES: HANKOOK TIPE: VENTUS S1 NOBLE SIZE: 255 150/20 105H DOT 5MNC 1A H (1817) QUANTITY : 5

NHTSA ODI 11414671

MY TRANSMISSION ON A PREVIOUS FORD EXPLORER AND NOW THIS FORD EXPLORER HAVE STARTED TO GIVE ME ISSUES AROUND THE 3RD YEAR OF OWNERSHIP. TRANSMISSION SLIPS, JERKS, AND CAR CUT OFF FOR AROUND 10 SECONDS 4 SEPARATE TIMES NOW. I CAN'T GET AN APPOINTMENT AT THE DEALERSHIP SO IT'S HARD TO HAVE CAR LOOKED AT. ALSO LEAKING TRANSMISSION FLUID AND RPM JUMPS HIGH THROUGHOUT DRIVE. THIS HAS HAPPENED WHILE DRIVING ON CITY STREETS AND FREEWAYS. TRANSMISSION IS ROUGHER ON ROADS THAT INVOLVE UPHILL AND DOWNHILL.

NHTSA ODI 11414425

ONE WEEK AGO, MY FAMILY AND I TOOK A TRIP IN A RECENTLY PURCHASED EXPLORER WHERE WE ALL EXPERIENCED SYMPTOMS OF POISONING. WE ARE CURRENTLY GETTING THE VEHICLE SERVICES BY THE DEALERSHIP. HOWEVER, WE ARE NOT CONFIDENT THAT THE FIX WILL BE CORRECTED AS IT SEEMS LIKE THERE ARE MORE THAN ONE LOCATION WHERE THE LEAK CAN TAKE PLACE. I'D LIKE TO BE INCLUDED IN THE INVESTIGATION FOR THE CARBON MONOXIDE DETECTION IN THE FORD EXPLORERS. IF YOU HAVE ANYONE TO POINT US TOO IN REGARDS TO MAKING THIS A RECALL ON THESE VEHICLES IT WOULD BE APPRECIATED. THIS NEEDS TO HAVE MORE ATTENTION FOR ALL CARS AND HIGHER SAFETY STANDARDS SHOULD BE IMPLEMENTED ON BEHALF OF THE CONSUMER, IN MY OPINION. THANK YOU FOR YOUR TIME AND MY FAMILY LOOKS FORWARD TO HELP THIS INVESTIGATION.

NHTSA ODI 11414145

LEFT SIDE REAR SUSPENSION TOE LINK FRACTURE IN MY CAR OCURRED WHEN THE CAR WAS IN SERVICE ON A HIGHWAY! AFTER THE FAILURE MODE OCURRED, WE LOST THE CONTROL OF THE CAR AND WE FRONT CRASHED AGAINST A TRUCK. FORTUNATELLY A FATALITY DOES NOT OCURRED BUT IT WAS CLOSED, ONLY BODY INJURIES AND A LOST CAR. THIS FAILURE MODE HAS A RECALL AND CAMPAIGN UNDER THE NUMBER 20V675000, FORD DEALER IN MEXICO DOES NOT WANTS TO TAKE FULL RESPOSIBILTY OVER THE CATASTROFIC FAILURE AND DEFECTS COMING FROM THE OEM! THEY JUST REJECTED MY CLAIM. I NEED HELP ON THIS ISSUE ASAP. THIS UNIT WAS SOLD IN MEXICO, WE PLACED A REPORT WITH FORD MEXICO BUT THEY REJECTED, AND HIS ARGUMENT WAS THAT THE FAILURE ALREADY OCURRED AND THEY ARE NOT RESPONSIBLE NOW! DEALER SAID THE SAME. THIS IS SERIOUS AND SAFETY ISSUE DUE TO A DEFECTIVE PART WAS PLACED BY FORD AND PASSED AS AN ""OK" PART, MANY LIFES ARE IN RISK NOW!!! AND THEY JUST SAID IS NOT THEIR ISSUE.*DT*DT*DT CONSUMER STATED THERE HAVE BEEN 8 RECALLS SUBMITTED TO NHSTA RELATED TO THIS VEHICLE SO FAR.*JB

NHTSA ODI 11414167

THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE

NHTSA ODI 11413382

MY 2017 FORD EXPLORER WITH 62,000 MILES SUFFERED A CATASTROPHIC ENGINE FAILURE WHILE DRIVING AT HIGHWAY SPEED. THE CAR IMMEDIATELY LOST POWER AND I WAS ALMOST HIT FROM BEHIND. I LIMPED INTO A REST AREA WHERE THE VEHICLE HAD TO BE TOWED TO A DEALER. THE FORD DEALER SERVICE TECHNICIAN DIAGNOSED THE ISSUE AS A MAIN BEARING FAILURE. THE CAR NOW REQUIRES A NEW ENGINE THAT WILL COST $6700 DOLLARS AND FORD HAS DENIED TO PROVIDE ANY FINANCIAL ASSISTANCE EVEN THOUGH THE VEHICLE HAS ONLY 62,000 MILES ON IT.

NHTSA ODI 11413083

THE REAR SUSPENSION STARTED WITH A LOWER NOISE IN THE REAR PASSENGER SIDE, WHENEVER I MAKE TURNS OR THE ROAD IS A LITTLE ROUGH. TO THIS DAY IS GETTING A LOT WORSE, MORE NOISE AND UNSTABLE WHEN I TAKE TURNS. ALSO THE SEAT BELT LIGHT COME ON, AND I WAS TOLD THAT THE MODULE IS MALFUNCTION AND NEED TO RESET OR REPLACE WITH A NEW ONE.

NHTSA ODI 11407826

REAR BRAKE CALIPERS SEIZED AND WORE BRAKE PADS ALL THE WAY DOWN. SLIGHT INTERMITTENT SOUND WAS NOTICED WHEN CAR WAS IN MOTION BUT THOUGHT IT MAY BE RELATED TO THE ROOF RACK DETACHMENT THAT WAS PENDING REPAIR. SQUEALING BECAME PERSISTENT AND STOPPED UPON BREAKING, AND STARTED AGAIN AFTER BRAKE RELEASED. UPON IDENTIFYING THIS CORRELATION TOOK THE EXPLORER TO THE DEALERSHIP AND THIS ISSUE IDENTIFIED WAS SEIZED CALIPERS.

NHTSA ODI 11407773

AUGUST 2020: WHEN PASSING A VEHICLE ON THE HIGHWAY, APPLIED GAS PEDAL FULLY TO THE FLOOR, IT STUCK. VEHICLE CONTINUED TO ACCELERATE, PEDAL WOULD NOT RETURN TO NORMAL POSITION. HAD TO GET TO SHOULDER, SHOVE VEHICLE INTO NEUTRAL AND TURN OFF. FORD DEALER REVIEWED, DETERMINED ONLY LIKELY CAUSE COULD BE THE THROTTLE BODY, REPLACED THROTTLE BODY. APRIL 2021: WHEN ACCELERATING ON THE HIGHWAY, PRESSED PEDAL TO FLOOR, PEDAL ONCE AGAIN STUCK. WOULD NOT RETURN TO NORMAL POSITION, CONTINUED TO ACCELERATE. MOVED TO SHOULDER AT HIGH RATE OF SPEED, APPLIED BRAKES AS MUCH AS POSSIBLE AND PUT VEHICLE INTO NEUTRAL, THEN PARK. VEHICLE COMPLETELY REVVED OUT, ENGINE AT MAX RPMS. TURNED OFF VEHICLE. WAITED A FEW MINUTES. TRIED TO TURN VEHICLE BACK ON, SOUNDED LIKE STARTER WAS STUCK. TURNED OFF VEHICLE. WAITED A FEW MOMENTS, TURNED ON AND DROVE CAREFULLY HOME.

NHTSA ODI 11406846

THE TRIM MOLDING IS COMING OFF THE DRIVERS SIDE DOOR AT THE TOP ABOVE THE ELECTRONIC KEYLESS ENTRY TOUCH PAD. AT HIGHWAY SPEEDS IT MAKE A NOISE THAT I CAN HEAR AS I AM DRIVING. I AM AFRAID THAT IT WILL BREAK OFF AND FLY LOOSE IMPACTING ANOTHER VEHICLE.

NHTSA ODI 11406865