Jul 28, 2020
THE TOP RAIL OF THE ROOF RACK OF THIS CAR ISN'T ATTACHED TO THE VEHICLE VERY WELL AT ALL. I JUST LOST ONE WHILE GOING DOWN THE FREEWAY. AFTER TALKING TO THE DEALERSHIP - IT SOUNDS LIKE THIS IS A PROBLEM THAT FORD IS VERY MUCH AWARE OF. THE ROOF RACK IS IN TWO PIECES AND THE TOP PIECE IS FLIMSY AND JUST SNAPS IN. WHEN AIR GOT UNDER IT GOING DOWN THE FREEWAY - I HEARD IT POP AND REALIZED IT WAS OFF THE VEHICLE. IT'S LUCKY THAT IT DIDN'T HIT ANY OTHER CARS (OR A MOTORCYCLE!).
NHTSA ODI 11341928
Jul 27, 2020SteeringTransmission & drivetrainEngine
SLOWING DOWN HARD SHIFT @ 40 AND @20. STEERING FEELS LIKE IT WANTS TO PULL WHEN DRIVING ON A CURVE OR WHEN TURNING.
NHTSA ODI 11341637
Jul 20, 2020
COSMETIC PLASTIC PANELING HAS TWICE COME OFF MY VEHICLE WHILE DRIVING ON AN INTERSTATE. THE FIRST TIME IF WAS THE SILVER PLASTIC MOLDING ON THE RIGHT SIDE OF THE ROOF RACK RAILS. THE SECOND TIME IT WAS A BLACK PIECE OF MOLDING JUST AFT OF THE PASSENGER WINDOW. FOR THE FIRST INSTANCE, A SMALL PIECE OF PLASTIC BROKE DUE TO WIND PRESSURE. THE SECOND INSTANCE REVEALED THAT THE PART WAS JUST GLUED ON IN TWO SPOTS. I HAVE STARTED NOTICING OTHER EXPLORERS IN GEORGIA/FLORIDA MISSING PIECES OF PLASTIC MOLDING. I BELIEVE THIS IS A MANUFACTURING PROBLEM. MY CONCERN IS IF THE PLASTIC COMES OFF AT A HIGH SPEED AND HITS A CAR BEHIND ME.
NHTSA ODI 11340441
Jul 10, 2020Fuel systemEquipment
2017 FORD EXPLORER BASE MODEL WE HAD OUR VEHICLE "FIXED" FOR THE CARBON MONOXIDE DEFECT ON JUNE 24, 2020. IT IS NOW 7/9/2020 AND OUR CO ALARM IN THE VEHICLE IS STILL PICKING UP AT LEAST 11PPM OF CARBON MONOXIDE IN THE CABIN OF THE VEHICLE AFTER TRAVELING AT HIGHWAY SPEEDS. THESE OCCURRENCES ARE SPORADIC, NOT CONSISTENT WITH EACH USE OF THE VEHICLE.
NHTSA ODI 11338623
Jun 26, 2020Electrical system
THE CAR HAS DRAINED BATTERY EXCESSIVELY FAST. THE AMOUNT OF CORROSION ON A 2017 FACTORY BATTERY IS NOT NORMAL. THE COMPONENT BOARD IS MALFUNCTIONING AND WON'T ALLOW THE BATTERY TO ACCEPT CHARGE. ALL INTERNAL ELECTRICAL FEATURES WON'T TURN OF OR STOP BEEPING. DEALERSHIP CLAIMS NOT UNDER WARRENTY. VERY OBVIOUS COMPONENT ISSUE LOOKS LIKE THE [XXX] CAR HAS A VIRUS. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI 11331125
Jun 25, 2020Tires
FIRST COMPLAINT IS THE PAINT IS PEELING AND BUBBLES FROM THE FRONT OF HOOD. THIS WAS FIXED BY FORD 1 YEAR AGO AND TOLD WAS NOT SURE WHY THIS WAS HAPPENING. NOW AGAIN ALL ALONG HOOD AT FRONT SAME PROBLEMS. *TR SECOND COMPLAINT. THE REAR TIRES ARE WEARING AT THE OUTSIDE AND INSIDE OF TREAD. THE DRIVERS SIDE SEEMS TO BE WORSE. IT NEEDS TIRES NOW DUE TO SAFETY CONCERNS THAT I KNOW HAVE. THE VEHICLE SEEMS TO BE UNSTEADY AT GRADE CHANGES IN ROADWAY ESPECIALLY ON THE FREEWAY.
NHTSA ODI 11330787
Jun 25, 2020EngineFuel system
STRONG SULPHUR SMELL ENTERS CABIN WHEN ACCELERATING. NOT A ONE-TIME EVENT. *TR
NHTSA ODI 11330876
Jun 12, 2020Electrical systemLightsBody & structureFire
ON MAY 20TH 2020, I DROVE THE CAR FROM MY HOUSE TO THE GROCERY STORE, AN APPROXIMATE 7 MILES DRIVE. I PARKED THE CAR ON THE PARKING LOT, A FEW SECONDS AFTER LEAVING THE CAR WHITE SMOKE STARTED TO COME FROM UNDER THE HOOD, AS THE SECONDS PASSED THE WHITE SMOKE CONVERTED INTO A FIRE IN THE ENGINE, 5 MINUTES LATER THE CAR WAS LOST DUE TO FIRE. *TR
NHTSA ODI 11328550
Jun 9, 2020Body & structure
BUBBLING PAINT ON THE HOOD. *TR
NHTSA ODI 11327981
Jun 3, 2020Body & structure
THE FRONT EDGE OF THE HOOD IS PITTING UNDER THE PAINT WHICH IS AN IN GOING FORD ISSUE FOR DECADES NOW. UPON SPEAKING WITH FORD, THEY TELL ME THEY CAN'T HELP ME BECAUSE I DON'T GET MY VEHICLE SERVICE WITH FORD. SO THEY ARE REFUSING TO MAKE GOOD ON A PREEXISTING PROBLEM WHEN I BOUGHT IT BRAND NEW. THESE VEHICLES ARE PREDESTINED TO HAVE THIS ISSUE BECAUSE THEY REFUSE TO CORRECT THE ALUMINUM HOOD AND PAINT CONFLICT THE VEHICLES HAVE. I CANNOT ATTACH PHOTOS NEGATE YOUR SYSTEM IS OLD AND DIDN'T TAKE PHOTOS THAT WERE TAKEN WITH HD CAMERAS! *TR
NHTSA ODI 11327056
Jun 2, 2020Steering
WHEN GOING LOW SPEEDS UNDER 50 THE CAR WILL JERK TO THE RIGHT AND IT'S LIKE SOMEONE ELSE HAS CONTROL OF THE WHEEL THEN YOU HAVE TO JERK IT BACK ON THE ROAD. IT HAS HAPPENED SEVERAL TIMES WHILE I WAS DRIVING AND ONCE WHEN MY HUSBAND DROVE. WE THOUGHT WE WERE GOING STRAIGHT IN A DITCH. HELP THIS IS NOT SAFE. *TR
NHTSA ODI 11326983
May 24, 2020Body & structure
WHILE DRIVING ON THE HIGHWAY THE RIGHT SIDE PANEL OF THE WINDSHIELD FLEW OFF ALONG WITH THE RUBBER SEALANT. THIS CAUSED THE CAR BEHIND ME TO SWERVE IN ORDER TO AVOID IT HITTING. *TR
NHTSA ODI 11325711
May 22, 2020
THE VEHICLE HAS COMPLETELY SHUT DOWN WHILE IN MOTION AND WHILE PARKED ON MULTIPLE OCCASIONS. THE VEHICLE HAS ALSO HAD MULTIPLE INSTANCES WHERE IT ACCELERATES ON ITS OWN, THE MOST NOTABLE BEING WHEN IT WILL APPLY FULL ACCELERATION WHILE IN A CORNER. THIS HAS BEEN REPORTED TO BOTH THE LOCAL DEALERSHIP NETWORKS AND FORD CORPORATE WITH NO WILLINGNESS TO DOCUMENT THE ISSUES OR INVESTIGATE. THE DATE OF FIRST INSTANCE HAS BEEN NOTATED BELOW. THIS VEHICLE HAS BEEN PARKED DUE TO THESE SAFETY CONCERNS AND REPLACED PRIOR TO LEASE EXPIRATION. *TR
NHTSA ODI 11325608
May 13, 2020Body & structure
ADHESIVE TO THE FRONT DOOR UPPER PANEL (SECURICODE KEYLESS ENTRY KEYPAD) DID NOT ADHERE PROPERLY AND THE KEYLESS ENTRY PAD AND MOLDING BROKE ON THE HIGHWAY AND FLEW OFF. THIS CAUSED A MALFUNCTION SIGNAL TO THE LIFTGATE (SENSOR REGISTERED AS LIFT GATE AJAR, WHEN EFFECTIVELY CLOSED) INTERIOR LIGHTS WON'T TURN OFF AND LIFTGATE WON'T OPEN. *TR
NHTSA ODI 11324412
May 6, 2020Steering
POWER STEERING JUST STOPS WORKING AND ALMOST CAN NOT TURN THE WHEEL AND TRACKING CONTROLS STOP WORKING. THIS IS POLICE VEHICLE ON A CITY STREET JUST BEFORE A TURN. *TR
NHTSA ODI 11323478
Apr 27, 2020Engine
FRONT BANK TURBOCHARGER WEEPING OIL NEAR VERY HOT EXHAUST COMPONENTS. I NOTICED A RECALL FOR SIMILAR SITUATION FOR OTHER TURBOCHARGED FORD VEHICLES MFGD NEAR 2017.
NHTSA ODI 11322389
Apr 22, 2020SteeringSpeed control
AS I WAS DRIVING THE EXPLORER THE CROSS TRAFFIC ALERT SENSORS WENT HAYWARE, THEN THE NAVIGATOR, RADIO, HVAC, AND EVERYTHING ELSE FROZE DID COMMANDS ON ITS OWN. THE PART ASSIST MODE CAME ON IT OWN, STEERING WHEEL CONTROLS WOULD NOT WORK AND CAR STARTED TO TAKE CONTROL. VERY SCARY AS THE CAR WAS TAKING COMMANDS I COULD NOT CONTROL. TOOK IT TO THE LOCAL FORD DEALER WHERE IT WAS DETERMINED TO BE THE ACCESSORY PROTOCOL INTERFACE MODULE (APIM). MY VEHICLE IS JUST OUT OF WARRANTY AND FORD MOTOR COMPANY WOULD NOT HELP. VERY DANGEROUS, COST ME $1,200. FORD HAD THIS SAME PROBLEM ON EARLIER MODELS AND RECALLED, BUT NOT ON MINE. THIS FAILURE NEED TO BE ADDRESSED AND IF NOT FIXED COULD LEAD TO A SERIOUS ACCIDENT. FORD NEEDS TO ISSUE A RECALL. FORD WAS NO HELP TO ME, VERY DISAPPOINT IN FORD AND THEIR NEGLECT TO MINE AND MY FAMILIES STAFEY.
NHTSA ODI 11321932
Apr 20, 2020Fuel system
WHEN PUTTING VEHICLE IN GEAR IT DOESN'T ENGAGE! IT FEELS LIKE IT IS ALWAYS IN NEUTRAL AND IT HAS A HIGH PITCH WHINING NOISE. THIS HAS HAPPENED 3 TIMES TO ME. I HAD TO HAVE IT TOWED TO DEALERSHIP AND NOW THEY CAN'T FIND A PROBLEM. I AM SCARED TO DRIVE THIS VEHICLE UNTIL THE PROBLEM HAS BEEN FIXED
NHTSA ODI 11321669
Mar 30, 2020Body & structure
ROOF RAILS ON BOTH SIDES HAVE COME LOOSE, EJECTING FROM VEHICLE ON ROADWAY. THIS ISSUE HAS HAPPENED THREE TIMES. AFTER REPAIR, THE ROOF RAIL CAP WILL STAY ON FOR AROUND 1 TO 2 MONTHS THEN BECOME LOOSE AGAIN. BOTH THE ROOF RAIL ASSEMBLY AS A WHOLE AND THE ROOF RAIL CAP HAVE BEEN REPLACED. THIS IS A POOR DESIGN AND COULD INJURE OR CAUSE DEATH TO PEDESTRIANS AND OTHER VEHICLE OPERATORS AROUND.
NHTSA ODI 11319768
Mar 27, 2020Transmission & drivetrain
A FEW MONTHS AGO (LESS THAN 30,000 MILES) TRANSMISSION BEGAN TO "THUMP" WHEN SHIFTING IN LOW GEAR AFTER STOP AT LIGHT OR STOP SIGN. LATELY, TRANSMISSION MAKES A LOUD "THUD" AND VERY NOTICEABLE JERK WHEN SHIFTING IN LOW GEAR AFTER STOP.
NHTSA ODI 11319547
Mar 20, 2020
EXHAUST COMES INTO CABIN WHEN AC IS ON
NHTSA ODI 11318781
Mar 16, 2020Electrical system
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, A PIECE OF EQUIPMENT DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THE PANEL WHICH HOUSED THE DIGITAL LOCKING SYSTEM THAT OPENED THE VEHICLE DETACHED. THE CONTACT SECURED THE PART USING TAPE. THE VEHICLE WAS TAKEN TO THE MOSSY FORD DEALER, LOCATED AT 4570 MISSION BAY DR, SAN DIEGO, CA 92109 WHERE PANEL WAS RE-ATTACHED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA ODI 11318233
Mar 11, 2020Seats
DRIVERS SIDE HEATED SEAT NOT WORKING , TRUCK ONLY HAS 34624 MILES .DIAG CODE B1034:40 , DEALER WILL NOT REPAIR OUT OF WARRANTY
NHTSA ODI 11317559
Mar 10, 20201 injury
I WAS SITTING IN THE DRIVERS SEAT AND DROPPED MY BELT CLIP FOR MY CELL PHONE BETWEEN THE DRIVERS SEAT AND THE CENTER CONSOLE. I REACHED BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE TO RETRIEVE MY BELT CLIP AND AS I BROUGHT MY HAND BACK UP THE BRACKET THE SEAT IS ATTACHED TO SLICED THE SIDE OF MY HAND/THUMB OPEN. BLOOD SHOT OUT IMMEDIATELY SO I DROVE TO THE EMERGENCY ROOM WHERE I RECEIVED SEVERAL STITCHES.
NHTSA ODI 11317234
Mar 4, 2020
TL* THE CONTACT OWNED A 2017 FORD EXPLORER. THE CONTACT STATED WHILE TESTING THE VEHICLE WITH AN ELECTROMAGNETIC READING DEVICE, HE NOTICED A HIGH LEVEL ELECTROMAGNETIC RADIATION. THE VEHICLE WAS TAKEN TO LEBANON FORD LOCATED AT (770 COLUMBUS AVE, LEBANON, OH 45036), WERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD BEEN DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB*DT*JB
NHTSA ODI 11316071