What 604 owners told NHTSA about the 2016 Tesla Model S P90d

CENTER CONTROL SCREEN WENT DEAD. VEHICLE WAS PARKED IN PARKING LOT WHEN FAILURE OCCURRED.

NHTSA ODI 11338351

THE CENTER CONSOLE ON OUR CAR DIED 4 YEARS AND ONE MONTH AFTER PURCHASE (ONE MONTH OUT OF WARRANTY). THE CAR CANNOT BE DRIVEN. FORTUNATELY THE CAR IS IN THE GARAGE; WE HAVE HAD THE CONSOLE DIE PREVIOUSLY DURING DRIVING, WHICH IS SUPER SCARY. THE MCU UNIT IS BAD. OUR CAR ONLY HAS 25K MILES ON IT. MANY OTHER OLDER TESLAS HAVE HAD THIS PROBLEM.

NHTSA ODI 11338212

MY CAR'S CENTER SCREEN CONSOLE STOPPED WORKING AFTER AN UPDATE. I COULD NOT RESET IT AND SO IT STAYS BLANK USING RESET INSTRUCTIONS FROM TESLA. I DO NOT HAVE ACCESS TO MY TURN SIGNALS, BACKUP CAMERA, CABIN AND CLIMATE CONTROLS MAKING IT LESS SAFE FOR THE VEHICLE TO OPERATE. THE VEHICLE WAS STATIONARY WHEN IT HAPPENED. I BELIEVE AND BASED ON CONVERSATION WITH TESLA THIS IS AN MCU PROBLEM WITH THEY HAVE ME PAY $2500 TO UPGRADE. I THINK THIS IS AN ELECTRICAL SYSTEMS DESIGN FAULT AND SHOULD BE SUBJECT FOR RECALL AS THEY SHOULD KNOW THAT THE VEHICLE CANNOT HANDLE DATA THEY ARE PUSHING TO THE VEHICLE VIA SOFTWARE UPDATE.

NHTSA ODI 11338026

CENTER SCREEN SHUT OFF WHILE DRIVING DUE TO A 'MCU' FAILURE (DIAGNOSED BY TESLA SERVICE). I LOST ABILITY TO CONTROL TAILLIGHTS, REARVIEW CAMERA, HIGH BEAMS, CLIMATE CONTROL, CHARGING INFORMATION, NAVIGATION, PASSENGER AIRBAG INDICATOR. I WAS DRIVING ON A MULTI LANE HIGHWAY WHEN IT FAILED. DRIVETRAIN, BRAKES AND STEERING SEEM UNAFFECTED. AT TESLA SERVICE THEY TRIED TO DIAGNOSE, AND ONE OF THE RESETS DISABLED TURN SIGNALS, WHICH IS A LEGAL ISSUE IN ADDITION TO SAFETY. THE SCREEN HAD REBOOTED SEVERAL TIMES ON ITS OWN IN THE PRECEDING WEEKS.

NHTSA ODI 11337637

TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT A YEAR AGO, WHILE TRYING TO EXIT THE PARKING LOT, THE GEAR WAS PUT IN DRIVE, HOWEVER, THE VEHICLE ACCELERATED BACKWARDS AND CRASHED INTO THE VEHICLE BEHIND. THERE WAS NO INJURY. THERE WAS NOT POLICE REPORT. THE VEHICLE WAS DAMAGED BUT WAS NOT TOWED. THE FAILURE THE AIR BAG DID NOT DEPLOY. THE RECURRED RECENTLY AS THE CONTACT ATTEMPTED TO PARK BETWEEN TWO VEHICLES THE VEHICLE WENT IN REVERSE AND CRASHED INTO THE VEHICLE ON THE LEFT. THE CONTACT WAS NOT SURE OF ANY WARNING. THE DEALER WAS NOT CALLED IN EITHER CASES. THE MANUFACTURER WAS NOT MADE AWARE OF ANY OF FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

NHTSA ODI 11337638

FOR MULTIPLE MONTHS MY CENTER SCREEN OF MY 2016 MODEL S 90D HAS BEEN FREEZING, DISPLAYING STRANGE CHARACTERS, TAKING A LONG TIME TO RESPOND, AND REBOOTING. UPON ENTERING MY VEHICLE TODAY THE SCREEN FAILED TO TURN ON. AFTER PERFORMING A RESET WHICH FAILED, AND CONTINUING TO DRIVE, THE SCREEN REBOOTED WHILE DRIVING. ABOUT 2 HOURS LATER, UPON ENTERING MY CAR TO DRIVE HOME, THE SCREEN WAS AGAIN DEAD. THE BRAKE LIGHTS, TURN SIGNALS, REVERSE CAMERA, AUDIO CHIMES, HIGH BEAM HEADLIGHTS, AUTOPILOT, ETC DO NOT WORK. TESLA SERVICE IS BOOKED OUT FOR OVER A WEEK.

NHTSA ODI 11337497

MAIN CONTROL UNIT FAILED MAKING THE ENTIRE CAR UNABLE TO DRIVE. THIS IS A KNOWN ISSUE BY TESLA. EVERY CAR WITH AN MCU1 WILL EVENTUALLY AND PREMATURELY FAIL.

NHTSA ODI 11337506

MCU FAILURE

NHTSA ODI 11337519

THE TOUCHSCREEN WHICH CONTROLS EVERYTHING INCLUDING CLIMATE, NAVIGATION, REAR VIEW CAMERA, SUN ROOF, WINDSHIELD HEATER , MUSIC ETC *EXTREMELY SLOWED DOWN* AFTER UPGRADING THE AUTOPILOT HARDWARE TO FULL SELF DRIVING (FSD) COMPUTER. THE TOUCH SCREEN RESPONSE IS VERY SLOW OR OFTEN FAILS. NOW TESLA IS ASKING $2500 TO UPGRADE FOR FASTER & MORE RESPONSIVE TOUCH SCREEN. I BELIEVE THE LATEST FSD UPGRADES & OVER THE AIR UPGRADES ARE SHOWERING THE RESPONSE OF OLDER CARS AND TESLA IS MONETIZING THIS OPPORTUNITY

NHTSA ODI 11337523

MY CENTER SCREEN WENT BLACK (MCU FAILURE) WHILE DRIVING ON A LONG TRIP. I WAS UNABLE TO SEE THE BACKUP CAMERA OR PARKING SENSORS. MY AEB DID NOT PRODUCE AN AUDIBLE WARNING WHEN ACTIVATED. I COULD NOT USE HANDS FREE BLUETOOTH FOR CALLING. I COULD NOT ADJUST CLIMATE CONTROL.

NHTSA ODI 11337471

THE MAIN CONTROL SCREEN HAS BEEN INTERMITTENTLY INACTIVE OR BLACK. ALMOST EVERYTHING IN THE CAR IS CONTROLLED BY THIS SCREEN. I HAVE ASKED THEM TO FIX IT FOR OVER TWO YEARS ON OVER SIX OCCASIONS WITH NO RESOLUTION. THE SCREEN NOW AT 64K MILES IS TOTALLY DEAD AND WILL NOT RESTART. IT DISABLES THE ABILITY TO CHARGE THE MOTOR DRIVE SYSTEM BATTERY, THE AC HEAT AND DEFROSTER SYSTEM, CONTROL OF THE LIGHTS AND WIPERS. ACCORDING TO THOUSANDS OF WEB PAGES THIS ISSUE IS CAUSED BY SOFTWARE DISABLING THE MAIN FILE SYSTEM MEMORY CHIP PREMATURELY. TELSA SERVICE WANTS ME TO PAY $1146 TO FIX THIS OUT OF WARRANTY EVEN THOUGH I COMPLAINED ABOUT IT MULTIPLE TIMES DURING WARRANTY. IT MAKES THE CAR USELESS AND UNSAFE AND THERE SHOULD BE A FACTORY RECALL ISSUED.

NHTSA ODI 11337323

THE MCU FAILED RENDERING THE VEHICLE UNSAFE TO DRIVE.

NHTSA ODI 11337381

FIRST TIME: MCU WENT BLANK 2 25 2020 2016.5 MS 75D 92,180K MILES MFD BY TESLA 7/16 BUILD DATE. DRIVIVG TO TESLA SERVICE CENTER CHARLOTTE, NC. FIRST REPAIR 25 FEB 2020: "CONCERN: CUSTOMER STATES THE TOUCHSCREEN IS BLANK CONFIRMED MCU WAS BLANK AND DID NOT RESPOND. PERFORMED 12V RESET AND DISPLAY DID NOT COME BACK ON. NECESSARY TO MANUALLY INSTALL FIRMWARE UPDATE AND THEN INSTALL A SECOND PACKAGE USING OVER THE AIR METHOD. FIRMWARE PACKAGES SUCCESSFULLY INSTALLED AND CENTER DISPLAY RETURN TO OPERATION. HIGH MEMORY USAGE WAS DUE TO SATELLITE MAP DATA. IF THIS SYMPTOM RETURNS, REPLACEMENT OF THE MCU WILL BE NECESSARY. CORRECTION: GENERAL DIAGNOSIS PRICE $175.00 SECOND TIME: MCU WENT BLANK 3 30 2020 TESLA SERVICE CENTER REMOVED AND REPLACED THE MCU. TOTAL COST TO ME AMOUNT ...$1,544.40. MY SAFETY ISSUE WAS THE AC AND HEAT AND DEFROST INOPERATIVE. ALONG WITH MY MODEL S UNABLE TO CHARGE AND LOOSING CHARGE. WHEN MY BLACK SCREEN HAPPENED MY AC/HEAT DID NOT GO TO DEFAULT...IT JUST DIDN'T WORK. I LIVE ON A MOUNTAIN AND WHEN I WAS DRIVING TO THE TESLA SC IN CHARLOTTE 117 MILES AWAY, ON A COLD MORNING THE WINDSCREEN FOGGED UP. I HAD TO WIPE IT WITH A RAG ON A STICK. OTHER OWNERS HAVE MENTIONED THIS ON YOUTUBE.COM VIDEOS AS A SAFETY ISSUE. A POSSIBLE SOLUTION: FOR $642 HTTPS://WWW.CCITESLA.COM/INDEX.HTML# TESLA@COTRANCONSULTING.COM I WOULD LOVE TO HAVE MY TESLA CHARLOTTE, NC SERVICE CENTER INSTALL THE IMPROVED CHIP CARD AND UPGRADE MY 3G TO 4G AT THE SAME TIME. THAT WOULD SOLVE THIS MCU PROBLEM 4 ME & ALL. BUT, THAT'S ONLY A "DREAM I HAVE"... THIS TESLA MCU1 EMMC CHIP BLANK SCREEN FAIL IS HIGHLY DISTRACTING AND DISORIENTING TO THE DRIVER AND AN EXTREME SAFETY HAZARD...

NHTSA ODI 11337104

CENTER SCREEN GOES DARK AND NO ACCESS TO CONTROLS DURING DRIVING. IT HAPPENS WHEN BACKING UP OR RANDOMLY DURING DRIVING. TESLA FIRST SENT A SOFTWARE UPDATE TO FIX THE ISSUE AND SCHEDULED A MOBILE TECHNICIAN VISIT. AFTER THE SOFTWARE THEY SENT I WAS TOLD IT'S TAKEN CAR AND CANCELLED THE JULY 2ND 2020 TECHNICIAN VISIT. ON 6/30/2020 AFTER THE UPDATE THE SCREEN WENT BLAND AND YESTERDAY 7/1/2020 THEY SCHEDULE A SERVICE CENTER VISIT ON THE 7/17/2020 IN BLOOMINGTON IL, THEY HAVE TO WAIT FOR THE PARTS TO ARRIVE. YESTERDAY NIGHT 7/2/2020 I GOT A EMAIL THAT PARTS HAVE BEEN ORDERED, MY CONCERN IS THAT THEY MIGHT USE REFURBISHED PARTS OR USE THE SAME DEFECTIVE SCREEN AND I WILL HAVE THE SAME PROBLEM IN FUTURE.

NHTSA ODI 11337119

MEDIA CONTROL UNIT CONSTANTLY REBOOTING WHILE DRIVING RESULTING IN THE LOSS OF NAVIGATION, REARVIEW CAMERA, HAND FREE, DRIVER ASSIST SAFETY CONTROLS ETC. MEMORY CARD FAILING IN UNIT. THIS HAS BEEN GETTING STEADILY WORSE OVER THE LAST THREE MONTHS. THE LAST OCCURRENCE WAS 6/30/2020. *TR

NHTSA ODI 11337280

THE CENTER SCREENING (MCU) IS DEFECTIVE. IT OFTEN WILL BE REBOOTING BY ITSELF WHILE DRIVING. WHILE THIS DOES NOT AFFECT THE MEAN DRIVE MOTOR FUNCTIONS, IT DOES AFFECT THE BACKUP CAMERA. ALSO THE RANDOM REBOOT IS DISTRACTING WHILE DRIVING. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN ISSUE WITH TESLA MCU1 UNITS.

NHTSA ODI 11331655

ECU1 IS FAILING. MEMORY CHIP, PAINT ON MIRROR PEELING.

NHTSA ODI 11331864

THE COMPUTER UNIT ON MY TESLA MODEL S OCCASIONALLY EITHER GOES BLACK OR GETS PIXILATED AND TURNS INTO ALL KINDS OF RAINBOW COLORS AND STOPS BEING FUNCTIONAL. THIS IS ESPECIALLY CONCERNING BECAUSE ALL OF THE VEHICLE INFORMATION AND CONTROLS ARE PROCESSED THROUGH THE UNIT. *TR

NHTSA ODI 11331543

THERE ARE TWO THINGS. FIRST THE BATTERY PACK DOES NOT HAVE THE ORIGINAL PERFORMANCE AS TESLA SLOWED DOWN SUPERCHARGING AND NOT GETTING THE MILES THE BATTERY IS SUPPOSED TO GET WITH A SAFETY UPDATE. SECOND THE TOUCH SCREEN GLITCHES AND HAS TO BE RESET MANY TIMES AND IT HAS A COMMON ISSUE OF THE MEMORY GOING BAD AND I AM NOW SEEING SYMPTOMS OF IT GOING BAD. *TR

NHTSA ODI 11331607

MCU SLOWS DOWN AND EVENTUALLY STOPS WORKING LEADING TO REPLACEMENT ON CARS MAYBE 2 YEARS OLD. *TR

NHTSA ODI 11331609

INFOTAINMENT AUSTEN'S WENT BAD CAUSING ME LETO NOT KNOW MY SPEED OR ANY INFORMATION ON THE UNIT.

NHTSA ODI 11331622

MY MEDIA CONTROL UNIT (MCU) HAS FAILED AND TESLA IS SLOW TO PROVIDE ME A REPLACEMENT. THEY CLAIM THAT I WILL BE PROVIDED A "REFURBISHED UNIT" AS SOON AS ONE BECOMES AVAILABLE. THE MCU FAILURE HAS IMPACTED MY CARS REAR BACKUP CAMERA, THE CHARGING SYSTEM, THE ABILITY TO TURN ON/OFF HEADLIGHTS AND FOGS LIGHTS, DRIVER SETTINGS SUCH AS STEERING (RIDE SELECTION), FRONT CRASH WARNINGS, ETC. MY TURN SIGNALS ARE NOT RESPONDING EITHER, AND I'M GRAVELY CONCERNED ABOUT OTHER SAFETY FEATURES FAILING WITHOUT THIS COMPONENT BEING REPLACED. TESLA ACTS LIKE IT'S MAIN PURPOSE IS FOR MEDIA LIKE NAVIGATION, MUSIC, ETC. BUT AS I STATED, SEVERAL ITEMS ARE DIRECT SAFETY HAZARDS. TESLA KNEW OF THIS MCU PROBLEM LONG AGO AND SHOULD HAVE ISSUED A RECALL FOR ALL TESLA MODEL S OWNERS EXPERIENCING THIS PROBLEM. *TR

NHTSA ODI 11331625

I DIDN'T REALIZE WE CAN MAKE COMPLAINTS. THE TOUCH SCREEN CONSTANTLY BECOMES UNRESPONSIVE ON MY TESLA. I ALWAYS HAVE TO REBOOT IT IN ORDER TO GET IT WORKING AGAIN. SYSTEM HAS BECOME QUITE SLUGGISH AND UNRELIABLE.

NHTSA ODI 11331348

IN LATE 2019, THE CENTER TOUCHSCREEN BEGAN SLOWING IN RESPONSIVENESS AND FREEZING AT TIMES. THE DASHBOARD SCREEN SOMETIMES WENT COMPLETELY BLACK, REQUIRING A REBOOT. WHEN THE CENTER TOUCHSREEN MALFUNCTIONED, THE BACKUP CAMERA WOULD NOT COME ON WHEN IN REVERSE GEAR. THE FREEZING AND SLOW RESPONSE TO BUTTON PRESSES CONTINUED TO DETERIORATE. THE WHOLE CONTROL SYSTEM (BOTH SCREENS) WOULD GO DARK AND REQUIRE A REBOOT SEVERAL TIMES A DAY. TESLA CLAIMED THAT THEY "COULD NOT REPRODUCE" THE PROBLEMS. I FINALLY PAID $2500 PLUS TAX FOR TESLA TO UPGRADE THE MAIN CONTROL UNIT FROM MY VERSION 1 TO THE NEWER VERSION 2. *TR

NHTSA ODI 11331177

THE MAIN TOUCHED WHICH CONTROLS MAJORITY OF CAR FUNCTIONS JUST RANDOMLY FREEZES. THE CAR IS DRIVABLE, BUT BARELY. AC BLOWS AIR AT FULL BLAST BUT DOESN'T COOL, SIGNALS DON'T WORK, LIGHTS ARE STUCK EITHER ON OR OFF. ETC. CAN'T LOCK THE DOOR. DEFROST CANNOT BE ACTIVATED. SO IT'S NOT TRIVIAL. *TR

NHTSA ODI 11331183