What 253 owners told NHTSA about the 2016 Ram 2500 Regular Cab

ON 6/22/18, THE OPERATOR NOTICED A KNOCKING OR CLUNKING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT TO THE WOODSTOCK GARAGE WITH 23358 MILES. REPAIR ORDER 17572 WAS COMPLETED AND IT WAS FOUND TO HAVE A LOOSE LEFT INNER TIE ROD LOCK NUT LOOSE. IT WAS INSPECTED, REPAIRED AND ALIGNED. INITIALLY WE WERE CHARGED FOR THE REPAIR, BUT LATTER RECEIVED CREDIT, ON 13 SEP 18 IT WAS AGAIN FOUND TO HAVE A LOOSE LOCK NUT, IT WAS REPAIRED UNDER WARRANTY WITH 26498 MILES. AS A PRECAUTION IT WAS BROUGHT BACK TO WOODSTOCK GARAGE TO HAVE THE FRONT END INSPECTED UNDER RO 19288 MILES 28224. RO INDICATES ALL STEERING COMPONENTS WERE TIGHT.

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I DON'T KNOW WHAT HAPPEN TO MY INTERIOR DOOR HANDLE BUT THE PLASTIC SCREWS BROKE AND THE DOOR ISN'T STURDY ANY MORE. I CALLED CUSTOMER CARE FOR RAM IF THIS CAN BE REPAIRED BUT THEY DIDN'T CARE. I SECOND GUESS USING THE HANDLE AND THEREFORE ALMOST FALL OUT OF MY TRUCK TO CLOSE MY DOOR BECAUSE I DON'T KNOW WHAT TO USE TO CLOSE THE DRIVERS DOOR. ANOTHER ISSUE WITH THIS TRUCK IS THE BRAKES. IF YOU COME TO AN ABRUPT STOP YOU CAN FEEL THE TRUCK TRYING TO STOP AND YOU FEEL A WEIRD MOVEMENT ON THE BREAK PEDAL AND A FEW SECONDS LATER THE TRUCK STOPS. LASTLY THERE IS AN ELECTRICAL GLITCH IN MY TRUCK. THE NAV/ RADIO DISPLAY SOMETIMES BLACKS OUT DURING STARTING MY TRUCK. SOME TIMES ALSO AFTER STARTING MY TRUCK THE BACKUP CAMERA DISPLAY IS SCRAMBLED IN REVERSE GEAR.

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TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE THE VEHICLE WAS STATIONARY, THE TRANSMISSION FAILED TO OPERATE PROPERLY. UPON PLACING THE VEHICLE IN PARK, THE GEAR SHIFT SLIPPED OUT OF GEAR ON SEVERAL OCCASIONS OVER THE PAST FIVE MONTHS. ON ONE OCCASION, THE VEHICLE SLIPPED INTO REVERSE AND INDEPENDENTLY ACCELERATED BACKWARDS RAPIDLY. THE CONTACT STATED THAT THE VEHICLE WAS PLACED IN PARK, BUT THE GEAR SHIFT INDICATOR ERRONEOUSLY DISPLAYED ANOTHER GEAR. CLASSIC CHRYSLER DODGE JEEP RAM (1102 WALTON DRIVE, TEXARKANA, TEXAS 75503, (903) 716-0600) WAS MADE AWARE OF THE FAILURES, BUT COULD NOT DUPLICATE THEM OR LOCATE THE SOURCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

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WHEN DRIVING BETWEEN 62AND 80MPH THE TRUCK DEVELOPS A SHACK THROUGH THE WHOLE TRUCK THAT MAKE IT HARD TO SEE OUT OF MIRRORS AND IS UNCOMFORTABLE TO DRIVE NOT FEELING VERY SAFE

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DRIVING 73 MPH AND LOUD 'EXPLOSION' AND VIOLENT SHAKE CAME FROM CENTER OF TRUCK. CLOSE TO LITHIA DODGE IN BRYAN TX. PULLED IN TO SEE TRANSMISSION FLUID POURING FROM TRANSMISSION. TRUCK HAS BEEN IN THE SHOP FOR TWO WEEKS. SERVICE ADVISOR INDICATED THAT U JOINT FAILED AND CRACKED THE TRANSMISSION. REQUIRING THE REPLACEMENT OF TRANSMISSION AND DRIVE SHAFT. DANGEROUS SITUATION. CHRYSTLER SHOULD BE HELD ACCOUNTABLE. VERY CONCERNED THAT TRUCK COULD HAVE BE SENT VIOLENTLY ACROSS THE ROAD.

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TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE REGENERATION PROCESS WARNING INDICATOR ILLUMINATED. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED EXTREME HEAT COMING FROM THE EXHAUST PIPE. THE VEHICLE WAS TAKEN TO MCSWEENEY CHRYSLER DODGE JEEP RAM (2605 DR JOHN HAYNES DR, PELL CITY, AL 35125, (205) 814-7300) WHERE THE CONTACT WAS INFORMED THAT THEY WERE AWARE OF THE FAILURE. AT NIGHT, BLUE FLAMES CAME OUT OF THE EXHAUST PIPE WHEN THE REGENERATION PROCESS BEGAN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,775. *TT CONSUMER STATED IT IS NOT A FAILURE BUT A DESIGN OVERSIGHT. UPDATED 11/27/18*JB

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V5612000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE DEALER (RALPH SELLERS CHRYSLER DODGE JEEP RAM, 14215 AIRLINE HWY, GONZALES, LA 70737) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED ALL REPAIRS COMPLETED ON 09/19/18. *TR

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TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 55 MPH, THE TAILGATE UNLATCHED AND OPENED INDEPENDENTLY, WHICH CAUSED THE ITEMS ON THE BED OF THE VEHICLE TO FALL ONTO THE HIGHWAY. THE VEHICLE WAS TAKEN TO URSE DODGE CHRYSLER JEEP RAM (14 TYGART VALLEY MALL, WHITE HALL, WV 26554, (304) 363-9300), BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE TAILGATE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,800. **TR *JB

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 17V562000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. CEDAR CITY CHRYSLER DODGE JEEP RAM (1010 N MAIN ST, CEDAR CITY, UT 84721, (435) 586-8290) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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FOR THE LAST YEAR OR SO, I HAVE BEEN HAVING AN ISSUE WITH THE 4WD SHIFT IN PROGRESS MESSAGE COMING ON AT RANDOM TIMES. I HAVE HAD IT TO THE DEALERSHIP WHERE I PURCHASED IT AT, VICTORY RAM OF KANSAS CITY AND THEY "COULD NOT DUPLICATE THE PROBLEM".

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SUNSET DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 7745 S TAMIAMI TRAIL, SARASOTA, FL 34231, (941) 922-2400), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MACCORD DODGE CHRYSLER JEEP (LOCATED AT 990 TENNANT WAY, LONGVIEW, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *TR

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RED BLUFF DODGE CHRYSLER JEEP RAM (545 ADOBE RD, RED BLUFF, CA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY AND THEY ONLY RECEIVED RECALL PARTS ONCE A MONTH. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V821000 (POWER TRAIN) AND 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES). THE CONTACT CALLED GLENDENNING MOTOR COMPANY AT 641-464-3241 (LOCATED AT 1100 E SOUTH ST, MT AYR, IA 50854) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILAABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO THE SAME DEALER AND THE CRUISE CONTROL WAS REPROGRAMMED. WHILE DRIVING AT ANY SPEED, THE CRUISE CONTROL ACCELERATED OR DECELERATED RANDOMLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CRUISE CONTROL WAS REPROGRAMMED AGAIN. THE FAILURE RECURRED AND THE DEALER STATED THAT NOTHING ELSE COULD BE DONE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 11,100. PARTS DISTRIBUTION DISCONNECT FOR 17V821000 (POWER TRAIN) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES).

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PULLED OUT OF A SIDE ROAD MAKING A LEFT ONTO MAIN ROADWAY (ROADWAY WAS DAMP AFTER A RAIN STORM) TRACTION CONTROL LIGHT FLASHED AND THROTTLE PEDAL BECAME INOPERATIVE. I RECEIVED A SERVICE ELECTRIC THROTTLE MESSAGE ON THE DASH. I WAS WITHOUT ANY THROTTLE CONTROL FOR ABOUT TWO MINUTES AND IN THAT TIME WAS ALMOST REAR ENDED TWICE.

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LARRY H. MILLER DODGE RAM TUCSON, 4220 E 22ND ST, TUCSON, AZ 85711, (520)-395-9311) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER ALSO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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I WAS DRIVING DOWN THE STREET AT 35 MPH WHEN ALL OF A SUDDEN I LOST MY BRAKES. I HAD TO SWERVE TO AVOID HITTING ANOTHER CAR AND ENDED UP ON THE SIDEWALK. I THEN PUSHED MY EMERGENCY BRAKE IN TO STOP. I RAN INTO A STREET SIGN AND THE FRONT PASSENGER QUARTER PANEL, LIGHT AND MIRROR WERE DAMAGED. ONCE I WAS ABLE TO GET A TOW TO MY OFFICE I REALIZED THAT WHAT HAD HAPPENED WAS THE SHOCK HAD BROKEN OFF THE AXLE AND SEVERED THE BRAKE LINE. THIS IS THE FOURTH TIME THAT THIS SHOCK HAS COME OF THE AXLE AND DODGE HAS DONE NOTHING TO SOLVE THE PROBLEM. NOW MY LIFE WAS PUT IN DANGER ALONG WITH THAT OF OTHERS ON THE ROAD. THANK GOD A PEDESTRIAN WASN'T ON THE SIDEWALK OR THEY WOULD BE DEAD.

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2016 RAM DIESEL 2500 4WD HEAVY DUTY, 27,022 MILES/33 MONTHS. NOTICED SEVERE CORROSION ON BOTH 12V BATTERIES 'NEGATIVE' POSTS. AFTER REMOVING CONNECTIONS, FOUND MULTIPLE CRACKS ON THE BATTERY ITSELF WHERE THE NEGATIVE POSTS ARE INSTALLED. CRACKS ALLOWED BATTERY ACID AND FUMES TO ESCAPE (BOTH CORROSION HAZARD, BREATHING HAZARD, AND EXPLOSIVE FUME SITUATION). THESE ARE OEM BATTERIES, LEFT IN ITS ORIGINAL STATE SINCE PURCHASED NEW FROM DEALER.

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I HAVE TWO OUTSTANDING RECALLS ON MY TRUCK. THE DIESEL WATER PUMP RECALL AND THE BRAKE TRANSMISSION SHIFT INTERLOCK BOTH OF THESE RECALLS WERE ISSUED IN 2017 AND NEITHER HAS A REMEDY.

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WHITE MOTORS INC (175 OLD FARM RD, ROANOKE RAPIDS, NC 27870, (252)-537-6138) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 57,000. *TT

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DODGE/RAM HAVE BEEN HAVING THIS PROBLEM FOR YEARS AND IT HAS BECOME THE "NORMAL" FOR THEIR TRUCKS, BUT THIS THE SLACK IN THE STEERING COLUMN IS HARDLY ACCEPTABLE. I HAVE TO CONSTANTLY DRIVE WITH MY STEERING AT 10 O'CLOCK TO DRIVE STRAIGHT (EVEN AFTER ALIGNMENTS) AND QUICKLY ADJUST 3-4 INCHES TO ADJUST RIGHT IF IT SUDDENLY STARTS PULLING THE OTHER WAY. I HAVE TO CONSTANTLY GET MY STEERING ALIGNED AS THE LEFT FRONT TIRE'S TOE GOES OUT EVERY 6-9 MONTHS CAUSING THE TRUCK TO PULL RIGHT VERY HARD WHEN BRAKING. IT IS A CONSTANT "HIGH-ALERT" STATUS TO DRIVE BECAUSE THE SLIGHTEST WIND CHANGE, PAVEMENT TEXTURE, OR EVEN MOTORCYCLE PASSING IS ENOUGH TO MAKE THE STEERING SHIFT FROM PULLING RIGHT TO PULLING LEFT. THIS THROWS ME INTO THE LEFT LANE SOMETIMES, WHICH PUTS MY LIFE AND THOSE AROUND ME AT RISK. THIS IS A FAIRLY NEW TRUCK AND WAS DOING IT WHEN I BOUGHT IT. I THOUGH NOTHING OF IT AS IT WAS STILL IN WARRANTY BIT SEVERAL RAM DEALERSHIPS IN MULTIPLE STATES HAVE SAID THEY COULDN'T FIND ANYTHING AND THAT IT IS "NORMAL." I FIND THAT CHRYSLER IS NEGLIGENT TO THEIR CUSTOMERS AND PUT PEOPLE'S LIVES ON THE LINE. I HAVE A 2017 RAM 1500 FOR MY COMPANY WORK TRUCK AND IT DOES THE EXACT SAME THING, BUT PULLS THE OPPOSITE DIRECTION. IT ONLY HAS 5000 MILES WHEN IT STARTED DEVELOPING SLACK IN THE STEERING. CHRYSLER REFUSES TO SPEND THE EXTRA .02 CENTS PER VEHICLE TO PUT A RELIABLE STEERING VIBRATION DAMPER IN THE STEERING COLUMN. THE MORE I RESEARCH, THE MORE I FIND THAT THIS HAS BEEN GOING ON FOR DECADES ACROSS MULTIPLE GENERATIONS OF RAM TRUCKS. CHRYSLER NEEDS TO BE PUT OUT OF BUSINESS FOR THIS RECKLESS DISREGARD FOR THE PEOPLE THAT DRIVE THEIR TRUCKS. FROM WHAT I HAVE RESEARCHED, ABOUT 50% OF THEIR TRUCKS DEVELOP THIS PROBLEM. PROBLEM IS NOTICEABLE WHILE STATIONARY, AND DRIVING AT ALL SPEEDS. WORSE AT HIGHWAY SPEEDS AND WHILE PULLING LOADS.

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DEAD PEDAL , IF I START ACCELERATING FROM A STOP AND NOTICE I CANNOT MAKE IT, LET OFF THE GAS AND REAPPLY, THERE IS A LONG DELAY FOR ACCELERATION. I HAVE ALMOST BEEN HIT A NUMBER OF TIMES AND NOW WORRIED TO CUT INTO TRAFFIC. EXCESSIVE LAG TIME WHEN AC IS ON. TAKES LONGER TO GET POWER.

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I HAD DRIVE MY 2016 RAM 2500 MEGA CAB CUMMINS DIESEL 4X4 TO A PLACE ON A SLIGHT DECLINE. I PLACED THE TRANSMISSION IN PARK (COLUMN SHIFT) AND LEFT THE TRUCK RUNNING. I HAD NOT APPLIED THE PARKING BRAKE. WITHIN A FEW SECONDS I NOTICED THE TRUCK BEGINNING TO ROLL DOWNHILL. I LOOKED AT THE GEAR INDICATOR AND NOTICED IT WAS IN PARK. I STEPPED ON THE BRAKE AND THE TRUCK STOPPED. I RELEASED THE BRAKE AND IT BEGAN ROLLING FORWARD AGAIN. I STEPPED ON THE BRAKE AGAIN AND THE TRUCK STOPPED. I GRABBED THE GEAR SELECTOR AND IT WOULD NOT MOVE. I STEPPED ON THE BRAKE AND THEN MOVED THE GEAR SELECTOR THROUGH REVERSE, NEUTRAL AND DRIVE AND COULD FEEL THE VEHICLE TORQUE WITH EACH GEAR CHANGE. I PLACED THE SELECTOR BACK IN PARK AND THE VEHICLE ROLLED SLIGHTLY AND THEN STOPPED AS IT NORMALLY DOES. MY VEHICLE WAS CHECKED BY AN AUTHORIZED DEALER WHO SAID THEY FOUND NO PROBLEM, INCLUDING THE TEST FOR THE BRAKE INTERLOCK THAT WAS RECALLED. I AM CONCERNED THAT THERE IS ANOTHER PROBLEM, PERHAPS WITH THE PARKING PAWL NOT ENGAGING ON AN INTERMITTENT BASIS.

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TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V562000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (HADDAD DODGE RAM, 3000 HARRIS RD, BAKERSFIELD, CA 93313, (661) 527-4315) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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EXHAUST SMELL IN CAB. INTERMITTENT AT SLOW SPEEDS. DEALER SAYS USE RECICULATION ON AC TO KEEP EXHAUST FROM CABIN

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