What 307 owners told NHTSA about the 2016 Jeep Grand Cherokee Trackhawk

Tires: Pirelli 285/40R22. Tires failed: Front passenger + Both -Driver/Passenger tires. Failures did not occur concurrently. I am writing to report significant issues with the Pirelli tires on my vehicle, raising serious safety concerns. (Usage, two tires - 11 months / 1 tire - 4 months) Firstly, the front passenger tire has developed noticeable bumps on the sidewall near the rim. Notably, these tires have never encountered foreign objects or rough terrain that could have caused this damage. The bulges indicate potential internal damage, compromising the tire's structural integrity and posing a risk while driving. Additionally, the passenger rear tire suffered a catastrophic blowout at 65 mph on Interstate 75. Examination revealed a 10-inch strip had detached from the tire's inner layer. This sudden failure occurred without warning and could have resulted in a severe loss of control, endangering my safety and that of other road users. Similarly, the driver rear tire also blew out at 65 mph on Interstate 10 due to a failed section measuring approximately 6 inches along the contact area. These incidents raise critical concerns about the reliability of these tires, especially at highway speeds. Following these events, my technicians inspected the vehicle and found no other underlying issues, raising further questions about the quality and durability of these tires. I urge you to investigate thoroughly to prevent risks for other customers relying on your products. Thank you for your attention to this issue.

NHTSA ODI 11647516

The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while the vehicle was idling, or at a complete stop, the vehicle was shuddering with the check engine warning light illuminated on the instrument panel. The contact used a code reader and retrieved a DTC for a stuck intake valve in the high lift position. The manufacturer was notified of the failure and referred the contact to a local dealer to have the vehicle diagnosed. The vehicle was not yet repaired. The failure mileage was approximately 111,000.

NHTSA ODI 11642590

During a routine trip, in a suburban area, on a cold winter morning my 2016 Jeep Grand Cherokee Laredo was running rough and losing power as soon as I started it. The engine light came on and we immediately stopped driving and had it towed for repairs. The Dealer diagnosed the problem by observing that the front of the engine rose up when the gas pedal was pressed, and the engine was loose. We are concerned this failure could have resulted in engine falling out of the car, which could have caused a catastrophic accident, fire from the loss of fuel, and loss of life or serious injuries. The engine mounts failed at about 76,101 miles. This did not result in an accident or damage This problem was diagnosed and repaired by the Stafford, Chrysler Jeep Rambler Dealer (the Dealer) at 121A West Stafford Rd, Stafford Springs CT who can be reached at 860-684-8877. The Dealer stated that it was unusual for the engine mounts to fail at such a low mileage unless there was an accident or heavy usage (we do not know of any such issues). We bought the car the certified used from Bolles Motors (the previous owner of the Dealer) with 46,370 miles. The Carfax showed regular maintenance and did show any accidents. We drove only the car 29,731 miles before the engine mounts failed. A copy of the receipt and photos of the engine mounts are attached.

NHTSA ODI 11636120

The 2011-2021 Jeep WK2 Grand Cherokees all have a safety issue when driven in colder climates in snowy, or icy conditions. Where the wipers are parked on the windshield is below the level of the dashboard, so any heat that is produced by the windshield defroster does not warm the glass where the wipers are parked. This leads to the wipers freezing to the windshield, and cannot be operated to clear the windshield. I don't know why this hasn't been a recall issue in the past, as it effects every WK2 in those years. The solution would be to remove the windshield, and add a heating element to the inside of the glass, similar to the rear window, which happens to have a heating element underneath the rear wiper. There are other vehicles that do have heating elements under the front wipers, namely the Jeep KL Cherokee models. So, FCA knew this was a problem, and decided to ignore it, as they have done many other issues.

NHTSA ODI 11634517

Vehicle will stall while driving. Has happened 15+ times when trying to accelerate from a stop light, twice while driving at 45+ mph. Engine will stall and the dash will say "Shift to park to continue driving." Vehicle must be shifted in to park, and then the start button must be pressed to restart the engine and continue driving.

NHTSA ODI 11632300

Passive head rest deployed while sitting idle in drivers seat! Slamming into the side of my head! Causing a mild concussion! Took it into dealership and they replaced saying it didn’t have a recall! That only replaced if it failed! We wanted to have passenger side replaced also!

NHTSA ODI 11630025

The DPF exhaust flange bolts broke, causing exhaust gasses to leak from joint into cabin. Known issue with eco diesel vehicles.

NHTSA ODI 11623807

NHTSA Recall Number22V-406 I've been on the waiting list for many many months. Manufacturer doesn't have parts. Dealership doesn't know if parts will ever be available.

NHTSA ODI 11623810

On October 26, 2024, I stopped at a gas station to pick up a few items, turning my vehicle off before going inside. When I returned about five minutes later, the vehicle wouldn’t start. The fuel pump module wasn’t supplying fuel to the high-pressure pump. Since it wouldn’t start, I left it at the station overnight. The next afternoon, after about an hour of attempts, the fuel pump module finally engaged, and the vehicle started, running normally. This issue had actually occurred once before, about a year ago, while I was pulling out into traffic. At that time, the vehicle stalled, and I had to push it out of traffic and into a nearby parking lot. The fuel pump module was also silent then, indicating it wasn’t functioning. Fortunately, after around five minutes, I was able to restart the vehicle without further issues. The vehicle hasn’t exhibited this issue since—until last night. If you research this problem online, it seems there are other reports of similar incidents with Jeep Grand Cherokees and Ram 1500 models equipped with the EcoDiesel engin

NHTSA ODI 11622191

The contact owns a 2016 Jeep Grand Cherokee. The contact stated that the A/C system was inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed that the blower motor fuse was burned, melted, and needed to be replaced. The vehicle was repaired; however, the failure recurred several times. The mechanic replaced the blower motor fuse several times; however, the failure persisted. The vehicle was not repaired. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11616709

There are issues with the leather dashboard wrinkling, delaminating, and bubbling. I contacted Jeep (case #91040374) after the dealership refused to fix the dashboard. This situation has worsened and requires a new dashboard ($3500) to repair the issue.

NHTSA ODI 11615089

The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while attempting to park the vehicle, the transmission failed to shift into park(P). The “Service Transmission, Set Park Brake, and Prevent Rolling” messages were displayed. Several unknown warning lights illuminated on the instrument panel immediately afterwards and then turned off independently. The parking brake symbol remained flashing with an audible alarm beeping. The contact turned off the vehicle, and the vehicle was towed to the dealer where it was diagnosed and determined that the valve body had failed and needed to be replaced. The vehicle was repaired. The failure occurred approximately 1 year later. The vehicle was returned to the dealer who had diagnosed the vehicle with valve body failure. The dealer informed the contact that the failure was related to NHTSA Campaign Number: 20V043000 (Power Train); however, the VIN was not included. The dealer had been attempting to have the manufacturer add the VIN to the recall. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

NHTSA ODI 11612642

2016 Grand Cherokee with 3.0L Ecodiesel and the engine failed at 43K mileage. The engine failed while driving on the highway. This could cause an accident and serious safety concern. Ecodiesel had similar failures for different drivers. The engine fails without any previous warnings. The dealer found big metal shaving in the oil pan, possibly due to the rod bearing failure. Currently the engine needs to be replaced

NHTSA ODI 11609940

The contact owns a 2016 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that two separate dealers were contacted. The manufacturer was not made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11607999

Rocker arm failure on 3.6 liter engine. This issue had been reported by many Grand Cherokee owners over multiple years. This is an expensive fix greater than 1000 dollars and should be supported or recalled due to manufacturer error.

NHTSA ODI 11607652

The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed at night, the headlights failed to illuminate as needed. The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

NHTSA ODI 11604009

I was involved in a car crash accident on the freeway, I was hit by a Ford Raptor truck from the back (left side) and pushed against the median barrier (center division) bounced back and spun twice and while spinning I hit another vehicle. Through all this I had three impacts, but when I hit the center divider I bumped my head on the left side and while spinning I heard the sound of gas (and felt air also coming into the car on the side of my head) but the side airbags never deployed. I suffered a head concussion and neck injury due to whiplash and bumping my head. I called the Jeep Company and claimed about the side/curtains airbags not deploying, they said they will send someone to check the car and investigate, they also made me sign the order authorizing them to check the car and after doing the investigation they sent me a letter with a vague explanation and no copy of the report that supports it. This needs further investigation, Jeep is not being cleared about this.

NHTSA ODI 11603871

The shifter failed. It won’t come out of park.

NHTSA ODI 11601516

I have attempted to have recall Z46 performed by several Jeep dealerships and have been unsuccessful at getting the work done or even any estimate when it might be done. I complained to Jeep online advocate and was told there was a “huge” backlog and they would not commit to any repair date. The vehicle is dangerous to drive as the fuel pump may fail and subject the occupants to unnecessary risk of injury or death.

NHTSA ODI 11601024

I have a problem with my air system no air when i turn it on and when i turn the heat on its cold

NHTSA ODI 11595576

The paint on my hood has bubbling underneath. I’m not sure but someone informed me this was a manufacture related incident when the vehicle was painted and not done correctly, causing paint bubbling. This is only on the front hood area on both side of jeep emblem

NHTSA ODI 11593308

The contact owns a 2016 Jeep Grand Cherokee. The contact became aware of an oil leak coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was discovered that oil had leaked into the coolant tank. The dealer was then notified of the failure and an appointment was scheduled to have the vehicle inspected. The manufacturer was notified of the failure and informed the contact that there was no recall on the VIN related to the failure. The contact was referred to the NHTSA Hotline for further assistance. The vehicle was not yet repaired. The failure mileage was approximately 130,000.

NHTSA ODI 11581895

I've had issues with my vehicle since 2021 -engine light first appeared on the dashboard and towed my car to a Jeep dealership. Vehicle was "repaired" (have the documentation, if needed), but the engine light remained on. I have since driven this vehicle for nearly 3 years with the engine light on, bringing it into different Jeep dealerships (all documentation on record if needed) to repair and was told there was nothing they could find wrong with the engine. Last year (2023) my electronic stability control and 4WD lights came on in addition to the engine light. My car was sliding all over the road and my 4WD was not engaging at all. Brought vehicle to Jeep dealership for repair, was told ABS module needs to be replaced and the traction control is malfunctioning; no 4 wheel drive engagement; that the ABS module has been discontinued and the only way to replace this is to get an after market part. Contacted Mopar and was told there is "no way of knowing if it's available and it's beyond their capability". I was told the after market part would be tied to a specific VIN. I then contacted the Jeep Dealership- Parts department and explained the situation, asking if there's any other way I can fix this part in my vehicle. Was told there's nothing I can do since it's discontinued, that it's odd that a part for a 2016 vehicle would be discontinued, and I could check junkyards for parts but am not likely to find a match since my vehicle is not that old. I live in Colorado and in the last 2 winter months have been terrified to drive when it rains or snows because I have NO traction and am sliding THROUGH traffic lights and stop signs, even going at a very slow speed. I ended up in the next lane over when slowly driving up a hill on a main road. The value of this 2016 vehicle is miniscule compared to value when I purchased; this places safety of MYSELF AND OTHERS at risk. My partner is experiencing a similar issue with his 2014 Cherokee - discontinued part and safety issues.

NHTSA ODI 11574742

The contact owns a 2016 Jeep Grand Cherokee. The contact stated that after refueling the vehicle and attempting to start the vehicle, the vehicle failed to start. The vehicle was sputtering and hesitating while being started. There were no warning lights illuminated. The vehicle had been towed to the dealer where it was diagnosed that the fuel pump and the electrical wiring system had failed. The contact was informed that the failure was related to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file a complaint. The failure mileage was 30,000.

NHTSA ODI 11569458

Jeep turns off while driving and makes me put it into park to turn it back on and into drive again. Lights flicker from dim to bright inside and outside. I have changed both batteries and the alternator.

NHTSA ODI 11566848