What 307 owners told NHTSA about the 2016 Jeep Grand Cherokee Trackhawk

Tone wheel failure resulting in vehicle not operating as intended. Required repair of which FCA stated the repair was not covered by the recall issued against the vehicle.

NHTSA ODI 11720847

I was stuck in traffic as a result of a road being closed while they cleared another incident. Creeping along, the Jeep with it's engine pause shutting down until I removed my foot off the gas and then engaging so I could move forward a foot or two. Keeping in mind this feature has been throwing errors and I've taken it to the shop twice in the last 6 months with no results, and another appointment scheduled within a few days of the accident. Car in front of me moved forward, I took my foot off the gas, and the self start struggled, and then burst into life at a full throttle. I stomped on my break and tried to steer away, but nicked the corner of the car in front of me, and tangled with their bike rack. But slowed enough there were no air bags deployed. But still, this has become MY fault because of some faulty feature in a car and I get to pay an increase in premiums despite 25 years of no accidents. Is it going to take people getting hurt before this feature can be fixed or at least disabled as a default?

NHTSA ODI 11691025

The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the message "Shift into Park" was displayed. The contact stated that moments later the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the fuel pump had failed and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The contact indicated that approximately 30,000 miles later the same message was displayed, and the vehicle stalled and was towed to the dealer. The dealer diagnosed that the replacement fuel pump had failed and needed to be replaced. The vehicle was repaired. The contact stated that the manufacturer's part number for both failed fuel pumps were identical. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 61,000.

NHTSA ODI 11661381

From one day to the next the engine is blown. Mechanic says the engine was hot for a while but no light or notices came up until the day of the major issue. I had jsut taken it to get new headlights and tires rotated and no mention of anything off. From oen day to thenext it overheated. I see similar RECALLS on the SAME EXACT JEEP. Make model and year.

NHTSA ODI 11654598

The DPF exhaust flange bolts broke, causing exhaust gasses to leak from joint into cabin. Known issue with eco diesel vehicles.

NHTSA ODI 11623807

NHTSA Recall Number22V-406 I've been on the waiting list for many many months. Manufacturer doesn't have parts. Dealership doesn't know if parts will ever be available.

NHTSA ODI 11623810

On October 26, 2024, I stopped at a gas station to pick up a few items, turning my vehicle off before going inside. When I returned about five minutes later, the vehicle wouldn’t start. The fuel pump module wasn’t supplying fuel to the high-pressure pump. Since it wouldn’t start, I left it at the station overnight. The next afternoon, after about an hour of attempts, the fuel pump module finally engaged, and the vehicle started, running normally. This issue had actually occurred once before, about a year ago, while I was pulling out into traffic. At that time, the vehicle stalled, and I had to push it out of traffic and into a nearby parking lot. The fuel pump module was also silent then, indicating it wasn’t functioning. Fortunately, after around five minutes, I was able to restart the vehicle without further issues. The vehicle hasn’t exhibited this issue since—until last night. If you research this problem online, it seems there are other reports of similar incidents with Jeep Grand Cherokees and Ram 1500 models equipped with the EcoDiesel engin

NHTSA ODI 11622191

I have attempted to have recall Z46 performed by several Jeep dealerships and have been unsuccessful at getting the work done or even any estimate when it might be done. I complained to Jeep online advocate and was told there was a “huge” backlog and they would not commit to any repair date. The vehicle is dangerous to drive as the fuel pump may fail and subject the occupants to unnecessary risk of injury or death.

NHTSA ODI 11601024

I have a problem with my air system no air when i turn it on and when i turn the heat on its cold

NHTSA ODI 11595576

FCA US LLC issued an important safety recall Z46/NHTSA 22V-406 on June 09, 2022. It has been over a year and they have not provided a remedy, with the recall in status 'recall incomplete, remedy not yet available'. Given that this important safety recall can result in loss of motive power and inability to restart the engine, I do not believe this recall being open for a year is acceptable. FCA US LLC has now issued a second important safety recall 66A/NHTSA 23V-411 on June 08, 2023. This second recall can also result in a loss of motive power with the inability to restart the engine. My complaint is that FCA US LLC is identifying safety recalls but is not providing remedies, which is resulting in recalls stacking with no known remedy to prevent a crash or unsafe situation.

NHTSA ODI 11537047

Since purchased new, vehicle frequently loses acceleration, at varying vehicle speeds and will not exceed engine idle and has happened several times when crossing oncoming speeding traffic and is hard to avoid dangerous collision. To get the engine to accelerate again, operator must stop the vehicle, put the can in park, shut the engine off then restart. Most of the times, it is hard to find a spot in the traffic to go through the above maneuver creating a very dangerous situation as it has happened in the HOV lane of freeways during high speed and crowded traffic, no place to pull over.

NHTSA ODI 11528612

Terrible band aid like fix of the software “update” truck runs awful, .The fuel pump recall has me worried about safety concerns, the transmission tune feels unsafe for new drivers and the big , loss of value, and lack of reliability it took 2 months for a recall. I am a disabled combat veteran on a fixed income I can not afford such maintenance and the lack of reliability

NHTSA ODI 11527295

Dear Sir or Madam, I want to file this complaint regarding an authorised JEEP Dealership and Service in Kyiv, Ukraine (Stolychne Highway, 90, 03045), which refuses to repair my Recall 22V-406 on my 2016 JEEP Grand Cherokee Overland. According to that I'm not able to use my car until it will be maintained and mentioned above Safety Recall will be completed because it may cause a car accident on the road or highway without my fault and this can seriously affect my, my family’s and others people health. I hope you can make a right influence on this authorised JEEP Dealership and Service to make sure this unpleasant situation will not happen again with me or any other client. Looking forward to answer from you.

NHTSA ODI 11523380

There has been a recall since last year, with no parts. In Feb my car broke down stopped running due to this recall. I had it towed to a dealership and no parts. Now its been sitting there for months and I have no car to drive. The dealership said they cant help, call Crysler. I contacted them and was told so sorry we WONT pay for a rental car. Now what am I going to do? I have to work and cant afford all these costs. Anything you can do to help?

NHTSA ODI 11517643

The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that there was a leak in the evap system. The mechanic replaced the Evaporative System Integrity Module (ESIM). The manufacturer was made aware of the failure. The failure mileage was 63,635.

NHTSA ODI 11490987

I started the car and before I could change gear, the engine check light came up immediately so I took the car to a dealership to get it checked out. The dealership mechanic accessed the problem and said it was a leaking fuel tank filler pipe assembly that caused the system to not seal. My concern is that my vehicle has never been in any accident so how can a leaking pipe occur with just normal driving?? It must be a manufacturer defect because a leaking pipe can't happen with just normal driving. If it did then that means all the cars on the road will have leaking fuel pipes from regular driving.

NHTSA ODI 11480139

Initially called to schedule an appointment with the jeep dealership due to engine coolant loss in December of 2021 in regards to a recall of egr cooler (W79). Couldn't get an appointment until 2/25/2022. Told it was safe to drive until. 2/25 took vehicle in for inspection of said recall, told yes it does have problem, but no parts until 3/14/2022, safe to drive. Brought back 3/14/22 dealership still has vehicle, not safe to drive, still waiting on parts. Now there is a new recall (Z46), vehicle unsafe to drive, no parts or time when parts will be available.

NHTSA ODI 11475747

My 2016 Jeep Grand Cherokee 75th edition 3.0L Ecodiesel stalled with no warning while driving on a two lane highway in the middle of NoWhere, New Mexico. No warning lights, until the entire dashboard turned on and the car starting losing speed and power. I don't know how I was lucky enough to make it to the shoulder. I sat there for 2 hours with my 2 kids in the car waiting for a tow, 8 hours from home. I have come to find out that there is one recall for my EGR but when taken to the dealership I was told that my car was built with magnetic material attached to the tone wheel which provides a signal to the crankshaft position sensor and was lost therefore leaving me stalled and stranded. I have looked up my recalls and that one is not on there! How is that possible.

NHTSA ODI 11447004

TL* THE CONTACT OWNS A 2016 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE WAS AT A STANDSTILL, WHEN HE STARTED TO SMELL FUEL INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BROWN'S STERLING CHRYSLER DODGE JEEP RAM (21900 AUTO WORLD CIR, STERLING, VA 20166;(571) 390-6900) WHERE IT WAS DIAGNOSED WITH NEEDING THE FUEL RAIL CROSSOVER TUBE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V814000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.

NHTSA ODI 11383919

WHILE DRIVING THE VEHICLE AND TOWING MY BOAT (APPROX 4500LBS) FOR THE PREVIOUS HOUR OR SO ON STATE HIGHWAY BETWEEN 50-65 MPH WITH SOME STOPLIGHTS (NOT INTERSTATE), THE CHECK ENGINE LIGHT (CEL) CAME ON AND THE DRIVER INTERFACE ON THE INSTRUMENT CLUSTER CAME ON DISPLAYING SOMETHING TO THE EFFECT OF "SERVICE ELECTRONIC THROTTLE CONTROL SYSTEM". CONTINUED DRIVING APPROXIMATELY 2 MILES TO GET TO AN INTERSECTION TO TURN OFF THE MAIN ROAD. ONCE STOPPED AT THE STOPLIGHT I NOTICED SLIGHT SMOKE COMING FROM THE LEFT FRONT CORNER OF THE HOOD BY THE HEADLIGHT. I PLACED THE VEHICLE IN PARK, PUT THE HAZARDS ON AND PULLED THE HOOD RELEASE. BY THE TIME I EXITED THE VEHICLE AND MADE MY WAY AROUND THE DOOR TO THE HOOD, THICK BLACK SMOKE WAS BILLOWING FROM ALL AROUND THE HOOD AND FLAMES WERE NOTICED COMING THROUGH BODY GAPS AND THE GRILL. WITHIN 30 SECONDS THE ENTIRE ENGINE BAY AND HOOD WAS ENGULFED IN FLAMES. I DID MANAGE TO GET THE BOAT UNHOOKED AND PUSHED BACK AND DOCUMENTED WITH PHOTOS. THIS IS THE THIRD TIME THESE INDICATIONS (CEL) AND DRIVER INTERFACE DISPLAYED THE EXACT SAME INDICATIONS. THE FIRST TIME IT RESOLVED UPON SHUTTING DOWN THE VEHICLE. THE SECOND TIME, IT WAS BROUGHT TO THE DEALER. APPROX 1 MONTH PRIOR TO THE FIRE THE DEALER FOUND NOTHING ON INSPECTION AND RESET THE CODE. THE CODE WAS FOR EXCESSIVE EGR FLOW. ADDITIONALLY THE DEALER PERFORMED ANY OUTSTANDING RECALLS ON THE VEHICLE. THIS VEHICLE WAS EQUIPPED WITH THE 3.0 ECO DIESEL ENGINE AND WAS BOUGHT NEW, DEALER, SERVICED ITS ENTIRE TIME AND HAD APPROXIMATELY 70K MILES ON IT. I HAVE NO DOUBT THIS WAS DIRECTLY RATED TO AN EGR PROBLEM THAT THESE PARTICULAR ENGINES HAVE HAD ISSUES WITH DIRECTLY RESULTING IN THE FIRE.

NHTSA ODI 11375815

SEVERE BUCKING & JERKING WHILE DRIVING. MORE MODERATE BUCKING WHILE CAR IS IDLE. CODES BEING THROWN ARE P0406 & P0301. IT HAS ALSO THROWN A P0402 AS WELL. I'VE REPLACED THE EGR VALVE AS WELL AS ALL SPARK PLUGS AND THE PROBLEM STILL HAS NOT BEEN SOLVED. MY FUEL MILEAGE IS TANKING AND DRIVING THE JEEP HAS BECOME ALMOST UNBEARABLE.

NHTSA ODI 11353505

DRIVING DOWN THE HIGHWAY AND LOST ALL POWER. WILL NOT RESTART. TOWED TO DEALER THEY SAY IT'S FUEL PUMP RELATED. IT IS A FUEL PUMP RELAY WHICH IS A VERY KNOWN ISSUE (RECALL) ON 2011-2013 BUT NOT ON ANYTHING NEWER.

NHTSA ODI 11353565

MY CAR WILL RANDOMLY STALL OUT WHEN I SLOW DOWN OR COME TO A STOP WHILE DRIVING. THERE HAVE BEEN AT LEAST 4 TIMES WHERE I'VE BEEN STOPPED AT A RED LIGHT AND IT AUTO-STOPS AND THEN DOESN'T START BACK UP AGAIN WHEN THE TRAFFIC STARTS MOVING AGAIN. A MESSAGE COMES UP ON MY DASHBOARD TELLING ME TO SHIFT TO P AND THEN BACK TO MY DESIRED GEAR. I'LL TRY TO RESTART MY CAR 2-3 TIMES BEFORE ANYTHING HAPPENS. I'VE BEEN ON HILLS AND ON HIGHWAYS WHEN THIS HAS HAPPENED AND ALMOST GOTTEN INTO AN ACCIDENT ON AT LEAST 4 OCCASIONS BECAUSE OF IT. I'VE ONLY HAD THIS CAR FOR A YEAR SO 4 'CLOSE CALLS' IS A BIT MUCH FOR SUCH A SHORT AMOUNT OF TIME.

NHTSA ODI 11338918

28000 MILES +\- DRIVING CAR ON FREEWAY IN HIGH SPEED LANE IN LAS 405 - THE MOST TRAVELED HIGHWAY IN THE US, AND THE CAR SLOWED TO A DEAD STOP. COMPLETE LOSS OF ACCELERATION. ALL ELECTRICAL STILL WORKING, LIGHTS, DASH, RADIO. WOULD TURN OVER BUT WOULD NOT START. HOUR EARLIER CAR WAS IDLING AND IDLED TO A STALL. ALL ELECTRICAL STILL WORKING. POLICE HAD TO COME AND STOP TRAFFIC TO WAIT FOR A FLATBED.

NHTSA ODI 11338762

THE VEHICLE HAS HARD STARTS, AND OCCASIONALLY SHUTS OFF WHILE DRIVING WHEN THE VEHICLE START AND STOP SWITCH IS ON IT WILL SHUT OFF WHEN YOU STOP AND WILL NOT TURN ON UNLESS YOU PUT IT IN PARK AND START IT UP.

NHTSA ODI 11319928