What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

THREE OF THE FOUR DOORS HAVE DEFECTS WHICH PREVENT THEM FROM OPENING FROM THE OUTSIDE OR INSIDE, WHICH IS A MAJOR SAFETY CONCERN. THE DOOR LOCK ACUATOR IS WHAT NEEDS TO BE REPLACED. THE RIGHT FRONT DOOR WAS REPLACED IN 2018. ONE OF THE BACK DOORS WAS REPLACED IN 2020, AND NOW THE OTHER BACK DOOR WON'T OPEN DUE TO THE SAME ISSUE. I OFTEN TRANSPORT CHILDREN AND AN ELDERLY GRANDPARENT, ALL OF WHOM SIT IN THE BACK SEAT. IF I HAD BEEN IN AN ACCIDENT, THERE WOULD BE NO WAY TO GET THEM OUT OF THE VEHICLE. ON TOP OF THE FACT THAT THIS IS CLEARLY A MANUFACTURER DEFECT WITH THE VEHICLE, I'M NOW CONCERNED THE DRIVER'S DOOR WILL STOP WORKING SOON, MEANING I CAN'T DRIVE THE VEHICLE AT ALL. I CONTACTED HYUNDAI CUSTOMER SUPPORT SINCE THE VEHICLE IS 1,000 MILES OVER WARRANTY AND THEY SAID THERE IS NOTHING THEY CAN DO (CONVERSATION 4/5/21). FIVE STAR HYUNDAI OF MACON REFUSED TO PUT IN A REQUEST TO OVER-RIDE THE WARRANTY TO GET IT FIXED, SINCE CLEARLY IT IS A MANUFACTURER PROBLEM WITH MY VEHICLE. THE VEHICLE HASN'T BEEN IN ANY ACCIDENTS THAT WOULD HAVE CAUSED THIS ISSUE AND HYUNDAI IS APPARENTLY AWARE OF THE ISSUE, AS IT FREQUENTLY OCCURS WITH TUCSONS AND ELANTRAS (PER CONVERSATION WITH FIVE STAR HYUNDAI), YET REFUSES TO DO ANYTHING ABOUT IT. BECAUSE MY VEHICLE IS NOW AT 61,000 MILES THEY ARE SAYING IT IS NO LONGER THEIR RESPONSIBILITY AND ARE NOT OFFERING TO ASSIST IN ANY WAY. THE BLIND SPOT DETECTOR IS ALSO MALFUNCTIONING, NOT NOTIFYING WHEN A VEHICLE IS NEXT TO MINE AND OCCASIONALLY GOING OFF WHEN THERE IS NO VEHICLE AT ALL. FIVE STAR MACON SAID THIS IS ALSO NOT UNDER WARRANTY ANYMORE AND SAID THEY DON'T KNOW WHY IT WOULD BE A PROBLEM BUT WOULD REQUIRE THEM REMOVING MY BUMPER AND DOING EXTENSIVE DIAGNOSTIC WORK BEFORE THEY'D KNOW HOW TO FIX IT.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. HYUNDAI CHARLESTON (1523 SAVANNAH HWY, CHARLESTON, SC 29407, (843)804-6595) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT NO OTHER HYUNDAI DEALERS IN THE AREA HAD PARTS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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NHTSA RECALL #20V-543 RELATES TO MY 2016 HYUNDAI TUCSON. THE ABS MODULES CAN CORRODE INTERNALLY AND CAUSE AN ELECTRICAL SHORT AND ENGINE FIRE.THE DEALERSHIP SAYS IT IS OUT OF THE PARTS NEEDED. I CALLED HYUNDAI CUSTOMER SERVICE AND WAS TOLD THEY HAVE NO WAY TO TRACK THE INVENTORY TO FIND OUT WHERE I CAN GO FOR THE REPAIR! HOW CAN I FIND OUT WHEN THE PARTS WILL BE AVAILABLE AND WHERE? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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DOOR HANDLE WILL NOT OPEN BACK DOOR, AND FRONT DOOR HANDLE DRIVER SIDE MUST BE PULLED MULTIPLE TIMES BEFORE OPENING. REAR DOOR WILL NOT OPEN AT ALL. LATCH MECHANISM NOT WORKING PROPERLY.

NHTSA ODI 11406242

DOOR LOCK ACTUATOR FAILURE. DRIVERS SIDE REAR DOOR WOULD NOT OPEN FROM INSIDE OR OUT. OCCUPANTS COULD BE TRAPPED. 4 MOS OUTSIDE OF 5 YR WARRANTY. 200 MILES REMAINING ON 60,000 MI WARRANTY. $800 REPAIR AT WWW.HYUNDAIOFORANGEPARK.COM/. HYUNDAI MESSAGE BOARD SAY TO EXPECT PASSENGER SIDE TO FAIL SOON AS WELL.

NHTSA ODI 11406118

FOR NO APPARENT REASON, THE RIGHT REAR DOOR WILL NOT OPEN WHILE THE VEHICLE IS PARKED OR IN MOTION. THE POWER DOOR LOCK BUTTON OPERATES CORRECTLY, BUT THE RR DOOR WILL NOT OPEN EITHER FROM INSIDE OR OUTSIDE. THERE HAS NOT BEEN ANY DAMAGE TO THE DOOR, ELECTRICAL SYSTEM, OR VEHICLE. THIS IS A MAJOR SAFETY CONCERN SHOULD THE VEHICLE CATCH FIRE, OR BE INVOLVED IN A COLLISION WITH A CHILD IN THE REAR SEAT. I HAVE RESEARCHED ONLINE " WHY WON'T MY RR DOOR OPEN ON MY 2016 TUCSON". I'VE LEARNED THIS IS AN ON GOING PROBLEM WITH MANY HYUNDAI OWNERS SINCE 2018. I HAVE NOT TAKEN THE VEHICLE TO THE DEALER YET, BUT I PLAN TO SOON. SOME VEHICLE OWNERS HAVE PAID THE DEALER OVER $1,300 TO REPAIR THE DOOR. I AM A RETIRED POLICE INVESTIGATOR, AND I KNOW THE DANGER THAT SUCH AN ISSUE LIKE THIS CAN CAUSE. I BELIEVE THERE SHOULD BE A NATIONAL RECALL ON THIS PROBLEM. THANK YOU. RESPECTFULLY SUBMITTED

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THE DRIVER AND PASSENGER DOORS UNLOCKING MECHANISMS STOP WORKING. THE ELECTRICAL SYSTEM WILL WORK BUT THE MECHANISM INSIDE THE DOOR WILL NOT FUNCTION COMPLETELY AND KEEPS YOU FROM BEING ABLE TO GET INTO YOUR CAR.

NHTSA ODI 11406004

DRIVER'S REAR DOOR NO LONGER OPENS RELIABLY. THIS SEEMS TO BE THE FIRST STEP TO A COMMON PROBLEM OF THE DOORS BECOMING COMPLETELY INOPERABLE. HYUNDAI SEEMS UNWILLING TO DEAL WITH THE PROBLEM.

NHTSA ODI 11406044

R/R DOOR LOCK ACTUATOR FAILURE. DOOR WILL NOT OPEN. SAFETY HAZARD FOR ANYONE IN REAR SEAT TO EXIT VEHICLE. APPEARS TO BE A KNOWN ISSUE THAT ISN'T ADDRESSED BY THE MANUFACTURER. PASSENGER GOT INTO CAR WITH NO ISSUE. 15 MIN DRIVE AND WHEN ARRIVED AT DESTINATION DOOR WAS INOPERABLE. LOCKS/UNLOCKS WITH NO ISSUE. WHEN PULL HANDLE FROM INTERIOR AND EXTERIOR NO RESPONSE INSIDE THE DOOR. $500+ TO FIX

NHTSA ODI 11405775

MY 2016 HYUNDAI TUCSON WAS FAILING TO ACCELERATING AFTER A STOP, AND SHUDDERING / SLOWING DOWN WHILE DRIVING. THIS IS VERY ALARMING ESPECIALLY WHILE DRIVING ON BUSY ROADS IN WHICH YOU COULD EASILY CAUSE AN ACCIDENT BY NOT BEING ABLE TO ACCELERATE. I TOOK MY CAR TO HYUNDAI TO FIND OUT IT IS AN ISSUE WITH THE DUAL CLUTCH TRANSMISSION (AGAIN, IN 2021) - WHILE I HAVE DONE MY RESEARCH AND FOUND THERE WAS A SAFETY RECALL IN 2016 FOR THIS ISSUE I WAS SURPRISED TO FIND THAT HYUNDAI WOULD NOT COVER THE COSTS OF REPAIR. I HAVE FILED A CLAIM WITH HYUNDAI BUT HAVE NOT RECEIVED ANY CONTACT BACK. MY VEHICLE IS UNSAFE TO DRIVE, AND I AM BEING TOLD I WILL BE CHARGED STORAGE FEES IF I LEAVE IT AT THE DEALERSHIP SERVICE CENTER WITHOUT REPAIR WHILE I WAIT TO SETTLE MY CLAIM. THE VEHICLE IS UNSAFE TO DRIVE, DUE TO AN ISSUE THAT HAS PREVIOUSLY BEEN RECALLED.

NHTSA ODI 11405738

I HAD MY VEHICLES OIL CHANGE COMPLETED 3/17/21. ON 3/31/21 MY VEHICLES OIL LIGHT DISPLAYED AS HAVING NO OIL. I IMMEDIATELY CALLED AND WENT BACK TO THE OIL CHANGE CENTER I'VE GONE TO FOR THE 3 YEARS I'VE OWNED THE VEHICLE. THEY ASSURED ME THERE WAS NO LEAK. I LOOKED UP THE ISSUE ON THE INTERNET ONLY TO FIND I AM ONE OF MANY WITH THIS ISSUE. I CAN'T AFFORD TO PAY FOR ENGINE REPAIRS ESPECIALLY WHEN I'VE BEEN CONSISTENT WITH MY OIL CHANGE MAINTENANCE. HYUNDAI NEEDS TO BE HELD ACCOUNTABLE AND MAKE THESE REPAIRS OR BUY BACK THE VEHICLES LIKE VOLKSWAGEN HAD TO DO A FEW YEARS AGO.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO HYUNDAI OF NORTH CHARLESTON (8485 RIVERS AVE, NORTH CHARLESTON, SC 29406) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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WHILE DRIVE MY CAR STARTED MARKING A LOUD KNOCKING NOISE AND JUMPING BACK AND FORTH AND THE OIL CAME ON. I PULLED OVER AND CALLED MY SON. HE CAME AND CHECKED IT OUT, THERE WAS NO OIL IN IT. HE PUT OIL IN AND AND I TRIED TO DRIVE HOME. THE CAR HAD NO POWER AND SHUT DOWN ON ME AND MY SON HAD TO TOW ME HOME. THE ENGINE LIGHT HAS CAME ON 50 TIMES AND IN THE LAST YEAR AND THEM GOES OFF. I TOOK IT TO DEALER SHIP 10 DIFFERENT TIMES WHILE THE LIGHT WAS ON, USUALLY IT GOES OFF BEFORE I GET THERE. THEY ALWAYS CLAIMED THERE WAS NOT A PROBLEM AND SAID I GOT BAD GAS IN IT.

NHTSA ODI 11405686

WHILE RUNNING ERRANDS DRIVER DOOR WOULD NOT OPEN AFTER BEING UNLOCKED WITH REMOTE OR WITH BUTTON ON HANDLE. DRIVER DOOR WOULD ONLY OPEN WHEN OPENED FROM THE INSIDE THROUGH THE PASSENGER SIDE OF THE VEHICLE. VEHICLE WILL UNLOCK BUT DRIVERS DOOR WILL NOT OPEN FROM THE OUTSIDE. THIS SEEMS TO OCCUR WHEN VEHICLE IS STATIONARY AFTER IT HAS BEEN LOCKED.

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I HAVE HAD A PROBLEM OPENING UP MY DRIVER SIDE BACK DOOR SENSE SUMMER OF 2020 SO I'VE TAKEN THE BACK DOOR PANEL OFF AND I PULL ON THE WIRE FROM THE INSIDE TO OPEN IT UP. I'VE DEALT WITH THAT JUST FINE IT'S IRRITATING BUT NOW MY PASSENGER SIDE FRONT IS NOT WANTING TO OPEN FROM THE OUTSIDE DO I HAVE TO READ ACROSS AND OPEN UP THE DOOR IF ANYBODY IS GOING TO BE ON THE PASSENGER SIDE. NOW THE DRIVER'S SIDE DOOR HAS STARTED DOING IT. SO NOW I'M EXPECTED TO CLIMB IN TRUE THE PASSENGER REAR DOOR AND UP INTO THE FRONT SEAT OR OPEN THE DOOR FROM THE INSIDE AND THEN WALK BACK AROUND MY CAR. THAT IS UNTIL THE BACK PASSENGER DOOR DECIDES TO START DOING THE SAME THING AND THEN I GUESS I'LL HAVE TO CLIMB IN THROUGH THE TRUNK? OR MAYBE THAT'LL BE THE NEXT ONE TO GO? ANOTHER ISSUE THAT HAVE BEEN HAVING A LOT OF TROUBLE WITH IS THE FRONT INTERIOR DOME OR THE CONSOLE THE PASSENGER SIDE LIGHT DOESN'T LIKE TO COME ON MOST OF THE TIME, BUT OCCASIONALLY IT DOES. THE BIGGEST ISSUE IS THE FRONT HEADLIGHTS AND THE BRAKE LIGHTS. SO THE HEADLIGHTS HAVE BEEN NEEDING TO BE REPLACED MORE OFTEN THAN I EVER HEARD OF ANYBODY REPLACING THEM, LESS THAN 6 MONTH SOMETIMES. OTHER TIMES THAT HAD LIKE JUST GOES OUT AND THEN I HAVE TO GET UNDER THE HOOD AND HOPEFULLY GET THE CAP OFF SO THAT I CAN PLAY WITH THE FITTING AND HOPE THAT IT WILL COME BACK ON. BECAUSE I ACTUALLY DO MOST OF MY DRIVING IN THE DARK WHEN IT'S NIGHT TIME SO I KIND OF NEED MY LIGHTS. SOMETIMES THAT DOESN'T WORK BUT THE NEXT MORNING I WILL TURN ON THE VEHICLE THE LIGHT IS WORKING AGAIN?... I'VE BEEN DEALING WITH THAT ISSUE FOR ABOUT A YEAR AS WELL. JUST RECENTLY WITHIN THE LAST FEW MONTHS BEE TAIL LIGHT OR BRAKE LIGHT HAS STARTED DOING THE SAME THING. SPECIFICALLY THE PASSENGER BRAKE LIGHT SO FAR. I COULD SENSE THERE WAS SOME SORT OF ELECTRICAL ISSUE COMING ON BUT WOULDN'T HAVE EXPECTED ALL OF THIS, BACK TO BACK AT THE SAME TIME.

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OIL IN THE CAR CANNOT REACH PARTS OF THE ENGINE, AND IS BEING CONSUMED ABNORMALLY QUICKLY. IT HAS CAUSE MY ENGINE TO TEMPORARLY SIEZE, AND RELEASE, AND NOW WILL NOT EVEN START.

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ONGOING PROBLEM WITH DOORS NOT OPENING FROM INSIDE THE VEHICLE OR OUTSIDE. ALREADY REPAIRED ONE AT DEALERSHIP UNDER WARRANTY, OTHER 2 DOORS REPAIRED AND NEEDING REPAIR AGAIN. FRONT DRIVERS DOOR AND REAR DRIVER DOOR CURRENTLY EFFECTED. EXTREMELY UNSAFE IF IN AN ACCIDENT AND TWO WORKING DOORS ARE DAMAGED AND UNOPERATIONAL. HYUNDAI SAYS THEY DON'T HAVE A PROBLEM BUT COMPLAINTS ON THE INTERNET ARE HUGE IN NUMBERS.

NHTSA ODI 11405250

ALL DOORS LOCKED AND WON'T OPEN WITH KEY/FOB. IF A CHILD IS LOCKED IN THERE AND I CAN'T GET INSIDE THIS ISSUE COULD BE EXTREMELY DANGEROUS. MANUFACTURER REFUSES TO FIX.

NHTSA ODI 11405157

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED WHILE DRIVING AT SLOWER SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND DRIVEN TO HIS DESTINATION. THE VEHICLE WAS TAKEN ON SEVERAL OCCASIONS TO WORLD CAR HYUNDAI NORTH (12908 INTERSTATE 35 NORTH BLDG 2, SAN ANTONIO, TX 78233, (210) 667-2189) AND THE VEHICLE WAS REBOOTED 3 TIMES FOR AN UNKNOWN SYSTEM FAILURE. THE CONTACT STATED THAT THE FAILURE PERSISTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *JS

NHTSA ODI 11404826

DOOR ACTUATORS FAIL AND DOORS CANNOT BE OPENED. THIS IS A HUGE SAFETY ISSUE AND HYUNDAI HAS NOT ADDRESSED THE ISSUE WITH AN UPDATED DESIGN OR RECALL ON OLDER FAILING DOOR ACTUATORS. NOTE, WHEN I SAY OLD, THESE ARE 5-6 YEARS OLD. AS A FIRST RESPONDER, I AM APPALLED THAT THIS ISSUE HAS NOT BEEN ADDRESSED AND RESOLVED ALREADY. IF I AM TRYING TO GAIN ACCESS TO A PERSON INVOLVED IN A WRECK AND I HAVE TO REQUEST OR PERFORM ADVANCED EXTRICATION SIMPLY BECAUSE OF POORLY DESIGNED ACTUATORS THEN THE FAMILIES OF THOSE ENTRAPPED VICTIMS SHOULD BE ABLE TO SUE HYUNDAI FOR DAMAGES.

NHTSA ODI 11404658

THE REAR PASSENGER DOOR OF MY VEHICLE WILL NOT OPEN. I CANNOT OPEN IT FROM THE OUTSIDE OR INSIDE. IT SEEMS TO BE AN ISSUE WITH THE DOOR NOT UNLOCKING EVEN THOUGH THE UNLOCK TAB IS FLIPPING. A QUICK GOOGLE SEARCH SHOWS MANY OTHERS WITH THE SAME VEHICLE HAVE THE SAME ISSUE. THIS IS A HUGE SAFETY HAZARD IN THE EVENT OF AN EMERGENCY.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,255.

NHTSA ODI 11404260

MY CHILD OR ANYONE IN THE REAR PASSENGER SIDE CAN NOT GET OUT OF THEIR DOOR BECAUSE THE DOOR WILL NOT OPEN AT ALL EVEN WHEN UNLOCKED THIS HAS BEEN LIKE THIS FOR 4 DAYS NO MATTER WHAT I TRY THE DOOR WILL NOT OPEN. THIS IS NOT A MALFUCTION THIS IS ACUTALLY A SAFELY HAZZARD. MY CHILD IS TRAUMATIZED AND HAS NIGHTMARES BECAUSE HE FEARS HE WILL DIE IF THERE IS A FIRE IN THE CAR HE IS AUTISTIC.

NHTSA ODI 11404351

TL* THE CONTACT OWNS 2016 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WERNER HYUNDAI (252 CAPITAL CIR SW, TALLAHASSEE, FL 32304, (888) 722-1559) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MODERN HYUNDAI OF CONCORD (965 CONCORD PKWY S, CONCORD, NC 28027) AND LAKE NORMAN HYUNDAI (20520 CHARTWELL CENTER DR, CORNELIUS, NC 28031) WERE CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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