What 1,536 owners told NHTSA about the 2016 Hyundai Tucson Fuel Cell

JUST SHORT OF 63,000 MILES, MY KEY FOB QUIT UNLOCKING THE FRONT DRIVER'S DOOR IN IT'S NORMAL SEQUENCE. I HAVE TO KEEP PRESSING "UNLOCK" SEVERAL TIMES UNTIL THE LOCK OPENS. THE OTHER DOORS SEEM RESPONSIVE AT THIS TIME. THERE HAVE BEEN TIMES I HAVE HAD TO USE THE KEY. THE SAFETY OF BEING ABLE TO QUICKLY UNLOCK MY DOORS WHEN APPROACHING MY CAR IN MY CARPORT OR IN A PUBLIC SPACE IS COMPROMISED. I DID AN ONLINE SEARCH AND FOUND MANY PEOPLE COMPLAINING OF THE SAME OR VERY SIMILAR CIRCUMSTANCES ON THE IDENTICAL MAKE AND MODEL HYUNDAI. IT SEEMS TO BE ASSOCIATED WITH THE ACTUATOR. I HAVE NOT TAKEN MY CAR TO THE SHOP YET, BUT WANTED TO ADD MY EXPERIENCE TO YOUR DATABASE. APPARENTLY, THIS IS A KNOWN ISSUE BY HYUNDAI ACCORDING TO PEOPLE WRITING ABOUT IT ON A POPULAR AUTOMOTIVE WEBSITE AND I AM HOPING THAT ATTENTION BROUGHT TO THIS FLAW WILL TRIGGER A RECALL. I AM FEARFUL THAT THE PROBLEM WILL SPREAD TO OTHER DOORS OR THAT I MAY BE PREVENTED FROM EXITING MY DRIVER DOOR WHEN I NEED TO GET OUT OF THE CAR.

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THE DOOR ACTUATORS STOP WORKING AND YOU ARE NOT ABLE TO OPEN THE DOOR USING THE INSIDE OR THE OUTSIDE DOOR HANDLES. YOU CAN HEAR THEM UNLOCK, BUT THE DOOR STILL WILL NOT OPEN. THIS IS A HUGE SAFETY CONCERN IF THERE WERE TO BE AN EMERGENCY WHERE THE CAR NEEDED TO BE EVACUATED. THIS HAPPENS WHEN THE CAR IS STATIONARY, WHETHER IT IS OFF OR THE ENGINE IS RUNNING.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO OURISMAN HYUNDAI (3516 LAUREL FORT MEADE RD, LAUREL, MD 20724, (301) 973-3359 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR ACTUATOR FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 49,510.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR FAILED TO OPEN AS NEEDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED WHILE ATTEMPTING TO ENTER THE VEHICLE, THE DRIVER'S AND PASSENGER'S SIDE DOORS FAILED TO UNLOCK. THE CONTACT STATED THEY ATTEMPTED MULTIPLE TIMES TO OPEN FROM THE OUTSIDE AND FROM THE INSIDE OF THE VEHICLE HOWEVER, THE DOORS WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO VISION HYUNDAI HENRIETTA ROCHESTER (2525 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 292-0500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT MENTIONED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT DOORS HAD STARTED TO EXPERIENCE THE SAME FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,400.

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MULTIPLE SENSORS AND LIGHTS ON THE DASH ARE ILLUMINATED, INCLUDING THE AIRBAGS, BRAKES, TRACTION CONTROL, HILL ASSIST, TIRE PRESSURE, ETC. I'VE BEEN TOLD THAT THIS IS RELATED TO A VACUUM PUMP ISSUE. OTHER HYUNDAIS ARE UNDER RECALL FOR THIS SAME ISSUE, BUT MY VIN DOES NOT SHOW UP AS COVERED. THIS IS AN EXTREME HAZARD AS THE CAR IS NOT FUNCTIONING PROPERLY, AND IF THE SENSOR ARE NOT FUNCTIONING, PROPERLY, THERE IS NO GUARANTEE THAT THE AIRBAGS OR OTHER SAFETY SYSTEMS WILL FUNCTION AS INTENDED WITH THIS UNDERLYING PROBLEM. THE RECALL NEEDS TO BE EXPANDED TO INCLUDE ALL OF THE 1.6 TUCSONS, AS IT'S OBVIOUSLY AN ISSUE ACROSS THE MANUFACTURER AND MULTIPLE MODELS. THIS PROBLEM HAPPENS WHEN THE VEHICLE IS IN MOTION, AND THESE SYSTEMS ENGAGE RANDOMLY CAUSING THE VEHICLE TO FUNCTION POORLY. ADDITIONALLY THIS AFFECTS EMISSIONS.

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RECEIVED RECALL LETTER. CALLED DEALER WHERE PURCHASED AND SPOKE WITH SERVICE DEPARTMENT. THEY SAID THEY NEEDED TO ORDER THE PART (FOR THIS VERY IMPORTANT RECALL WHERE I WAS ADVISED NOT TO DRIVE THE CAR) AND THEY WOULD CALL WHEN PART ARRIVED. THAT WAS ON 3/22/2021. THEY ADVISED IT WOULD TAKE 2 WEEKS. TODAY IS 4/29/2021 AND I HAVE NOT HEARD FROM THEM. I CALLED THE SERVICE DEPARTMENT AND WAS PLACED ON HOLD. THEY CAME BACK ONLINE AND ASKED IF I WANTED TO LEAVE MY NAME AND NUMBER AND SOMEONE WOULD CALL ME BACK. I SAID "NO" BECAUSE I KNEW NO ONE WOULD CALL ME BACK AND WAS PLACED ON HOLD AGAIN. DURING THIS TIME FRAME I HAVE RECEIVED REPEATED MAIL FROM HYUNDAI WANTING ME TO TRADE IN MY CAR FOR A NEW ONE. THEY AGAIN CAME ON THE LINE AND SAID "NO ONE WAS AVAILABLE TO TAKE MY CALL". I HUNG UP. SO NOW I HAVE A VEHICLE I WAS ADVISED NOT TO DRIVE AND NO WAY TO HAVE THE RECALL TAKEN CARE OF.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE LOCKING MECHANISM ON THE REAR DRIVER'S SIDE DOOR MALFUNCTIONED AND THE DOOR WOULD NOT OPEN FROM INSIDE NOR OUTSIDE OF THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER HYUNDAI OF LAS VEGAS (7150 W SAHARA AVE STE B, LAS VEGAS, NV 89117) WAS NOTIFIED OF THE FAILURE AND AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.

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REAR VEHICLE DOORS WOULD NOT OPEN EITHER FROM THE INSIDE OR THE OUTSIDE, PROGRESSIVE IN NATURE OVER THE COURSE OF SEVERAL MONTHS. AT THE TIME OF REPAIR, THE DOOR WOULDN'T OPEN. MY ELDERLY MOTHER WITH LIMITED MOBILITY WAS STUCK IN THE BACK OF THE CAR FOR OVER AN HOUR UNTIL I WAS ABLE TO GET THE CAR DOOR OPEN. IF MY MOTHER WAS IN AN EMERGENT MEDICAL SITUATION, I DON'T KNOW HOW WE WOULD HAVE GOTTEN HER OUT. I CAN'T IMAGINE IF A MOTHER WITH YOUNG CHILDREN AND CAR SEATS WOULD MANAGE IN A SAFETY SITUATION. THIS COULD BE A SITUATION BETWEEN LIFE AND DEATH. THE HYUNDAI DEALERSHIP WAS ONLY MINIMALLY SUPPORTIVE OF THIS. IT IS NOT ACCEPTABLE TO PAY $898.23 TO BE ABLE TO OPEN AND CLOSE THE DOORS ON A CAR THAT IS LESS THAN 5 YEARS OLD. THIS IS A HUGE SAFETY SITUATION THAT HAS BEEN REPORTED OVER AND OVER AGAIN ACROSS MANY CAR WEBSITES. WE HAVE BEEN A LONGTIME HYUNDAI CUSTOMER, AND FIND THE LACK OF RECALL FOR SUCH A GLARING SAFETY SITUATION UNACCEPTABLE. AT SOME POINT, SOMEONE WILL LOSE THEIR LIFE BECAUSE OF THIS. I STRONGLY URGE THAT THIS MATTER BE LOOKED INTO IN DEPTH, AND THAT THIS WOULD RESULT IN A SAFETY RECALL. I HAVE THE DOCUMENTS FROM THE DEALERSHIP FOR THE REPAIR TO THE DOORS THAT SPECIFICALLY STATE THEIR CONCERNS FOR THIS BEING A SAFETY ISSUE. BEING ABLE TO GET INTO AND OUT OF A CAR SAFELY IS NOT A LUXURY, IT IS A NECESSITY. TO PAY NEARLY 1,000 DOLLARS TO DO SO IS NOT ACCEPTABLE, AND A PROBLEM TRUST WITH HYUNDAI PRODUCTS. I STRONGLY URGE YOUR ORGANIZATION TO LOOK INTO THE HUGE AND GROWING NUMBER OF HYUNDAI TUSCON SUVS THAT HAVE THIS PROBLEM, AND TO INITIATE A SAFETY RECALL.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE VEHICLE STALLED BEFORE IT COULD BE DRIVEN TO THE DEALER FOR THE RECALL REPAIR. THE VEHICLE WAS TOWED TO CMA'S COLONIAL HYUNDAI (2200 WALTHALL CENTER DR, CHESTER, VA 23836) AND DIAGNOSED AS ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO A CASE MANAGER. THE CONTACT WAS THEN INFORMED THAT THE ENGINE FAILURE WAS NOT RELATED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 73,600.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO LOCK SECURELY. THE CONTACT TOOK THE VEHICLE TO RAY SKILLMAN SOUTHSIDE HYUNDAI (1300 US-31, GREENWOOD, IN 46143, (317)886-9002) WHO REPLACED THE DOOR LATCH AND THE DOOR PANEL. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR ALSO EXPERIENCED THE FAILURE. THE CONTACT HAD TAKEN THE VEHICLE TO THE SAME DEALER WHO STATED THE SAME REPAIR WAS NEEDED HOWEVER, THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 43,977.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER'S SIDE DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ROSEN HYUNDAI OF KENOSHA (6701 120TH AVE, KENOSHA, WI 53142) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DUAL LATCH ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED WHILE STATIONARY, THE DRIVER'S SIDE REAR DOOR AND THE PASSENGER'S SIDE DOOR WOULD NOT OPEN. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

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DRIVER SIDE WILL NOT OPEN WAS UNLOCK IT IS A SAFETY MATTER YOU CAN NOT GET INTO YOUR CAR IF YOUR LIFE IS THREATENED OR CHILD IS SIDE YOU CAN NOT GET DOOR OPEN . YOU CAN HERE IT U LOCK BUT JUST PULLING HANDLE WITH OUT ENTER. I'M NOT THE ONLY ONE HAVING THIS PROBLEM AND COMPANY WANT FIX THIS SAFETY MATTER A RECALL NEED TO BE DONE

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NEITHER BACK DOOR WILL OPEN FROM INSIDE OR OUTSIDE. MY DRIVER DOOR HANDLE TAKES TWO PULLS TO OPEN AFTER BEING UNLOCKED. MY SECOND ROW IS ESSENTIALLY NON-USABLE. I HAVE SEEN HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE WITH HYUNDAI'S YET HAVE NOT SEEN A RECALL FOR THEM. THIS IS A HUGE SAFETY HAZARD.

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YES, I HAVE A 2016 HYUNDAI TUCSON. IN 2019 I HAD A PROBLEM WITH MY DOOR OPENING ON MY DRIVER SIDE. DEALERSHIP DID DIAGNOSTIC AND FOUND OUT THE DOOR ACTUATOR WAS BAD AND THEY REPLACED UNDER HYUNDAI WARRANTY. 3 WEEKS LATER THE SAME THING HAPPENED TO MY PASSENGER REAR DOOR. THIS TIME, THE DOOR WOULD NOT OPEN AT ALL! FROM THE INSIDE OR THE OUTSIDE. IT WAS COMPLETELY STUCK SHUT. A HUGE SAFETY ISSUE THAT COULD LEAD TO A FATALITY DEPENDING ON THE SITUATION OF THE VEHICLE. AGAIN, TOOK TO THE DEALERSHIP AND THEY DID THE DIAGNOSTIC FINDING THE SAME ISSUE AS BEFORE AND REPLACED THE DOOR ACTUATOR. NOW IT IS APRIL OF 2021 AND I AM HAVING THE SAME ISSUE WITH MY PASSENGER DOOR. SAME ISSUE, BUT NOW MY VEHICLE IS OUT OF WARRANTY AND THE DEALERSHIP SAID I WILL HAVE TO PAY FOR THE TOTAL REPAIR OUT OF POCKET. THIS NEEDS TO BE A RECALL AND HYUNDAI SHOULD BE RESPONSIBLE FOR THE COST.

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THE DOOR ACTUATORS ON THE HYUNDAI KEEP FAILING WHICH MAKES IT SO THE DOORS CANNOT BE OPENED. I'VE ALREADY REPLACED 2 AND HAD 2 MORE GO OUT THIS PAST WEEK. THIS IS VERY DANGEROUS IN THE CASE OF AN ACCIDENT. HYUNDAI WILL NOT ACKNOWLEDGE IT IS A WIDESPREAD PROBLEM.

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THE REAR PASSENGER DOOR WILL NOT OPEN POSING A SAFETY CONCERN. MANY OTHER OWNERS OF HYUNDAI TUCSON OWNERS HAVE EXPERIENCED THE SAME ISSUES. HYUNDAI SHOULD BE RESPONSIBLE FOR REPAIR OF THIS ISSUE.

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BOTH MY FRONT AND REAR DRIVERS SIDE DOOR HAVE BEEN FAILING TO OPEN ON MY 2016 HYUNDAI TUCSON. RECENTLY MY REAR DRIVERS SIDE DOOR HAS COMPLETLY FAILED TO OPEN (INSIDE AND OUTSIDE) LEAVING ME WITH ONE DOOR TO ACCESS MY CHILD IN THE BACKSEAT. I HAVE TO PULL MY DRIVERS SIDE DOOR HANDLE MULTIPLE TIMES IN ORDER FOR IT TO "CATCH" AND OPEN. I TOOK THE CAR TO LITHIA HYUNDAI OF FRESNO AND THEY ADVISED ME THAT I NEED TO REPAIR BOTH ACTUATORS AND IT IS NOT CONSIDERED A "SAFETY ISSUE" MORE OF A "WEAR AND TEAR" ISSUE. THIS IS A HUGE SAFETY ISSUE ESPECIALLY IF YOU HAVE KIDS AND NEED TO GET OUT IN AN EMERGENCY.

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BACK PASSENGER DOOR LOCK ISSUE. DOOR WON'T OPEN FROM EITHER INSIDE THE CAR OR OUTSIDE THE CAR. THIS IS A SAFETY HAZARD. I COULD NOT GET MY GRANDDAUGHTER OUT OF THE CAR. THE DOOR WOULD NOT OPEN.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT AFTER LOCKING AND THEN UNLOCKING THE FRONT DRIVER'S AND PASSENGER'S SIDE DOORS, BOTH DOORS COULD NOT BE OPENED FROM THE OUTSIDE OF THE VEHICLE. THE DOOR LOCK ACTUATORS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

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TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN HIS DRIVEWAY, THE DRIVER'S SIDE REAR DOOR WOULD NOT OPEN. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,518.

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MULTIPLE DOORS UNABLE TO OPEN WHEN MANUALLY UNLOCKED, FROM THE OUTSIDE HANDLE AND ALSO FROM THE INSIDE HANDLE. THIS IS A MAJOR SAFETY PROBLEM.

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WHEN PARKED WITH EITHER THE ENGINE RUNNING OR NOT, FRONT PASSENGER DOOR REQUIRES REPEATED PULLS ON EXTERIOR HANDLE TO OPEN AN UNLOCKED DOOR. DOOR OPENS FINE USING INTERIOR HANDLE. THIS PROBLEM BEGAN APPROXIMATELY ONE MONTH AGO AND NOW THE DRIVER'S DOOR IS EXHIBITING THE SAME SYMPTOMS. BOTH DOORS OPEN FINE FROM INTERIOR HANDLES BUT REQUIRE MULTIPLE (UP TO 5-6) PULLS TO OPEN WITH EXTERIOR HANDLES. THIS IS A SERIOUS SAFETY ISSUE AND IT IS TROUBLESOME THAT THE DRIVER SIDE DOOR IS NOW EXHIBITING THE SAME SYMPTOMS. UPON CHECKING ONLINE, I SEE POSTS DESCRIBING SIMILAR ISSUES WITH 2015/2016 TUCSONS.

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PASSENGER FRONT AND DRIVER REAR DOORS DO NOT OPEN TO GET IN OR OUT OF VEHICLE. YOU GET STUCK IN THE CAR AND CANNOT EXIT OUT THESE DOORS! REAL SAFETY HAZARD IF YOU GET STUCK IN THE CAR.

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