What 1,455 owners told NHTSA about the 2016 Ford Fusion Energi

The contact owned a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated while her son was driving approximately 30 MPH a vehicle in front of the contact's vehicle was stopped in the lane making a left turn. The contact son's attempted to stop the vehicle and depressed the brake pedal to the floorboard. The vehicle crashed into the rear end of the stopped vehicle. The contact stated her son was not aware of any warning lights. The other vehicle was struck in the right rear fender and from the force of the impact was spun into oncoming traffic. The contact's front end of the vehicle was crushed by the impact. The air bags deployed. The son had sustained bruises on his left shoulder and face from the air bag and seat belt. A passenger in the rear driver's side seat had hit the seat and dislocated an elbow and fractured an arm from the impact with the seat. The police were on the scene and wrote a report. The passenger in the contact's vehicle was transported by ambulance to the emergency room. The contact's vehicle and the other vehicle were not drivable and both were towed away from the crash scene. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. VIN tool confirms parts not yet available. The failure mileage was unknown.

NHTSA ODI 11519326

The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, the brake pedal was depressed and went to the floorboard. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who informed the contact that the brake hydraulic line needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). Additionally, the air bag warning light was illuminated intermittently. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

NHTSA ODI 11519099

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and there was an abnormal clicking sound heard. The check engine warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirms parts not available.

NHTSA ODI 11518838

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11518879

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact also stated that an abnormal clunking sound was coming from the front end of the vehicle with the check engine warning light illuminated. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11518916

The contact owns a 2016 Ford Fusion. The contact stated that while driving at low speeds in a drive-thru, the brake pedal depressed to the floorboard. There was smoke coming from under the hood. The contact was able to drive to his residence. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 90,000.

NHTSA ODI 11518579

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 23V162000 (Service Brakes, Hydraulics) and 18V167000, however, the parts to complete the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to recall the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11518721

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 22V413000 (Power Train) and 23V162000 (Service Brake, Hydraulics). The contact stated that while driving approximately 15 MPH, the brake fluid warning light illuminated. The brake pedal was depressed and went to the floorboard. The vehicle slowed down after several seconds. The vehicle was driven to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed and determine that the brake hose needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 29,939.

NHTSA ODI 11518042

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. No warning lights were illuminated. The vehicle had not been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 79,000. VIN tool confirms parts not available.

NHTSA ODI 11518076

The contact owns a 2016 Ford Fusion. The contact stated that the traction control warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 108,000. VIN tool confirms parts not available.

NHTSA ODI 11517781

The contact owns a 2016 Ford Fusion. The contact stated that while the brake pedal was depressed, the vehicle made an abnormal sound. Additionally, while parked, the contact noticed an excessive amount of fluid underneath the vehicle. The contact related the failure to NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11517930

The contact owns a 2016 Ford Fusion. The contact stated that while driving 35 MPH on a mountainous roadway and depressing the brake pedal, the vehicle failed to respond. The contact continuously depressed the brake pedal until the vehicle responded. The contact turned off and restarted the vehicle. The contact stated that she continued driving and the vehicle lost motive power nearby an independent mechanic shop. The contact was able to veer to the side of the road. The independent mechanic was unable to diagnose the vehicle. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000. VIN tool confirms parts not available.

NHTSA ODI 11517698

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal; however, the vehicle failed to stop. The contact stated that she pumped the brake pedal and applied pressure to the brake pedal to stop the vehicle. The service brake warning light was illuminated. Additionally, the low brake fluid warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the brake hose failed and needed to be replaced. The contact stated that she was made aware of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) by the dealer. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that parts were anticipated to be available in the third quarter of 2023. The failure mileage was 89,617.

NHTSA ODI 11517447

I began receiving a brake line warning that my system was leaking, and needed to be filled. I replaced the brake fluid in my vehicle, and less than two hours later the car said the same warning. I couldn’t brake without pushing the brake all the way too the floor

NHTSA ODI 11517526

The contact owned a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulics), a few months approximately four months after the vehicle was destroyed. The contact stated that while making a right turn at approximately 10 mph, the brake pedal was depressed but the vehicle continued to move forward striking a crosswalk pole. A police report was filed and the vehicle was towed to a lot and then taken to an independent mechanic where it was not able to be repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11517104

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) and requested to be removed from the recall distribution list as the vehicle was totaled. The local dealer and manufacturer were not contacted.

NHTSA ODI 11517118

I got an email from carfax that there was a recall on my vehicle for brake lines, upon research I confirmed with my VIN & called Ford of Janesville, they told me in March there was no remedy yet, more than a month has passed and there is still no remedy this poses a huge safety risk to drive due to brake fluid leaking out & potentially causing the brakes to not function & cause an accident. Prior to the recall notification my brakes randomly started making a very loud disturbing noise not caused by brake pads/rotors as my vehicle has been inspected by a mechanic employed through the city of Milton. This causes a very serious and dangerous risk to my driving and the driving of others in the event my brakes do not work anymore.

NHTSA ODI 11516908

One expects more of a company with your fine reputation and long history. Therefore, I feel sure you will know how to solve my car problem. Since May 9, 2017, I have taken my 2016 Ford Fusion to Ford Dealerships to repair the “Park Brake Malfunction Light, Service Now!” on my car. Whereas, today, it’s still not fixed. Background On November 17, 2015, I went to purchase an extended warranty, for my 2011 Ford Fusion. However, the Finance Manager at Randall Reed’s Park Cities Ford gave me the option to buy a new car. Unlike most car customers, I did not have the opportunity to select a vehicle from the car fleet or showroom floor. He, himself selected the new 2016 Ford Fusion vehicle with approximately 18 miles and prepared the paper work for my signature. Facts I have taken my car to the Ford Dealerships 18 times to have the “Park Brake Malfunction Light” fixed. Again, on March 6, 2023, the same problem keeps reoccurring. Every time the Park Brake Malfunction Light comes on there are two more lights from the Brake Systems that appears. After repeated repairs visits, this problem is still on going. As a value Ford customer, I should not have to consistently deal with this car problem on a monthly basis. As of yesterday April 10,2023, the light came back on. Here are the Facts. Below is a listing of the dates of repairs (see attached Invoices) 1. May 9, 2017 2. February 1, 2018 3. March 26, 2018 4. May 10, 2018 5. June 18, 2018 6. September 6, 2018 7. December 17, 2019 8. April 22, 2019 9. May 17, 2019 ( pickup car and returned) 10. August 23, 2019 11. September 16, 2019 12. August 31, 2020 13. September 23, 2020 ( in the shop now) 14. June 10,2021 15. August 23,2021 16. February 25,2022 17. December 7,2022 18. March 6,2023

NHTSA ODI 11516599

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. Additionally, there was brake fluid leaking onto the ground from the front driver's side tire. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

NHTSA ODI 11516333

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 25 MPH, the brake pedal was depressed and failed to respond, with a popping sound coming from underneath the vehicle. The vehicle was inoperable. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the front brake hoses had ruptured, and the contact was made aware that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The mechanic advised the contact to have the vehicle towed to a local dealer for the recall repair. The vehicle was then towed to a local dealer; however, the contact was informed that the part to do the recall repair was unavailable. The vehicle was not repaired and remained at the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11515769

I was driving and when I proceeded to brake I felt something pop and my brake peddle went all the way down I could feel like air

NHTSA ODI 11515541

The contact owns a 2016 Ford Fusion. The contact was made aware of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11514395

The contact owns a 2016 Ford Fusion. The contact received recall notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic), however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distributions disconnect.

NHTSA ODI 11513934

Brake line hose burst causing the brakes to fail while driving . I was not able to stop the car had to pull the emergency brake.This is the third time in two years.

NHTSA ODI 11510867

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 5 MPH in a parking lot, the brake pedal was depressed but failed to respond and went onto the floorboard. There was no warning light illuminated. The contact stated that the brake pedal failed to respond after several attempts. The contact engaged the electronic parking brake and the vehicle stopped. The vehicle was towed to an independent mechanic, where it was diagnosed that the front brake flexible hose needed to be replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 22N02. The dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the local dealer. The failure mileage was approximately 152,000.

NHTSA ODI 11504400