What 1,455 owners told NHTSA about the 2016 Ford Fusion Energi

purchased a used vehicle. At the time of purchase, there were no visible issues with the car. However, approximately 20 days later, a significant jerking and knocking problem related to the transmission appeared. Due to this issue, I stopped using the vehicle for a while. After consulting with a mechanic, I was informed that the transmission needs to be replaced. As of now, the car is struggling significantly to move. When I turn the ignition, the engine starts, but the vehicle does not move. If I turn the ignition off and restart it, it may move slightly after shaking the vehicle, but then it quickly stops and displays an error again. In this condition, the vehicle is not drivable. Unfortunately, the person I bought the car from refused to accept any responsibility or take the car back, despite my clear communication about the issue. Additionally, the following issues have also started to occur: The steering wheel becomes stiff suddenly. This resolves temporarily after turning the ignition off and on again. The brake pedal sometimes vibrates as if it’s losing pressure. I can clearly feel this under my foot while braking. Sensor malfunctions have also started to appear. The current condition of the vehicle poses serious safety and functionality concerns. Unfortunately, I am not financially able to cover any additional repair costs. Therefore, I would like to know if there is anything legally or technically that can be done regarding this matter. Otherwise, I will be forced to sell this vehicle as scrap. Thank you in advance for your support and assistance. Sincerely,

NHTSA ODI 11669237

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle independently decelerated, and the vehicle stopped unintendedly. No warning light was illuminated. The contact stated that nearby drivers assisted with pushing the vehicle to the shoulder of the road. The vehicle was towed to the contact's boss's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 246,000.

NHTSA ODI 11663362

The contact owns a 2016 Ford Fusion. The contact stated that while driving 65 MPH, the vehicle lost motive power. The contact stated that the vehicle failed to exceed 80 MPH while driving. The vehicle started jerking and failed to exceed 60 MPH. The vehicle jerked and then failed to exceed 40 MPH. After refueling, the vehicle was slow to start. The contact had to pump the accelerator pedal for the vehicle to start. The vehicle was taken to an independent mechanic who retrieved DTC: P02, P0087, P0131, P0302, and P1450. The mechanic informed the contact that the vehicle would not pass State inspection. The local dealer was contacted, who confirmed an unrepaired recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was unknown.

NHTSA ODI 11653155

The contact owns a 2016 Ford Fusion. The contact stated that while parking the vehicle, the transmission was in park(P), but the vehicle rolled backward. The contact depressed the brake pedal, to stop the vehicle, but after releasing the brake pedal, the failure recurred. The contact depressed the brake pedal again and attempted to shift gear, but the transmission seized. The contact turned off and restarted the vehicle. A transmission message was displayed. The contact activated the parking brake and pressed the manual shift button from reverse(R) to drive(D) to move the vehicle. After shifting into park(P), the transmission seized again. A bystander helped to push the vehicle into a parking space and then activated the parking brake, preventing the vehicle from rolling. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 19V362000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.

NHTSA ODI 11652472

The contact owns a 2016 Ford Fusion. The contact stated that his wife informed him that upon starting the vehicle and attempting to shift to drive(D), the gear shifter was stuck in park(P). The contact inspected the vehicle and noticed that the shifter cable bushing was missing. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V362000 (Power Train); however, the failure persisted. The vehicle was towed to the dealer, where it was diagnosed that the shifter cable bushing had rotted away. The dealer recommended the shifter cable bushing be replaced. The vehicle was repaired. The contact was concerned that the repair was temporary because the dealer repaired the vehicle with the same part. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 145,068.

NHTSA ODI 11651296

I was sitting at a red light and thought I felt my car very lightly shift out of gear. The light changed, I took my foot off of the break and pressed on gas car revved slightly but didn’t move. I placed it in park went back through the gears to drive pressed on the gas and the vehicle went into limp mode was able to pull over to the side of the road. Vehicle was towed to a certified mechanic who advised I need a new transmission. There were no warning indicators no messages NOTHING!

NHTSA ODI 11650659

Kept getting a misfire on cylinder 2 after ford preformed a “recall” on the power train control system well the car now has coolant leaking into the number two cylinder causing it to shake violently and complete loss of power luckily my wife was able to pull safely off the roadway with my [XXX] son present before losing control and having an accident INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11643582

The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving and had stopped at a red traffic light, while attempting to accelerate, the engine revved, and the vehicle responded but failed to exceed 10 MPH. The were no warning lights illuminated. The contact stated that there were abnormal sounds coming from the center console. The contact stated that his wife pulled over to the side of the road and had the vehicle towed to a local independent mechanic to be diagnosed. The contact was informed that the transmission fluid was black and there were metal gear fragments and clutch material found inside of the transmission. The contact was informed that the transmission needed to be replaced or rebuilt. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 155,136.

NHTSA ODI 11623508

The contact's daughter owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, while the transmission was shifting from second to third gear, the transmission shifted extremely hard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the clutch had shattered into pieces and the transmission fluid was burned. There were metal fragments in the engine. The transmission was rebuilt. The contact called the local dealer who suggested a diagnostic test and transmission flush. The vehicle was not repaired. The contact called another local dealer, Stivers Ford Lincoln (1450 E Hickman Rd., Waukee, IA 50263); but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact there was no recall coverage on the VIN. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 100,000.

NHTSA ODI 11623509

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was restarted. However, after traveling a short distance, the vehicle lost motive power and failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the turbo. The vehicle was not repaired. The vehicle was taken to another independent mechanic, who determined that the turbo only required cleaning. The vehicle was not repaired. The vehicle was then taken to the dealer, who diagnosed a failure with the torque converter resulting in damages to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 110,000.

NHTSA ODI 11614890

The contact owns a 2016 Ford Fusion. The contact stated that upon start of the vehicle, the gear shifter failed to move out of park(P). Upon investigation, the contact discovered NHTSA Campaign Number: 19V362000 (Power Train); which the contact linked to the failure. The contact also discovered how to manually repair the failure. The contact stated that while driving at slow speeds, the vehicle independently shifted into park(P) without warning. The contact manually attached the shifter cable bushing back onto the gear shifter which allowed for the contact to resume normal driving. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 97,000.

NHTSA ODI 11613961

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was started, the gear shifter was shifted in drive(D); however, the vehicle rolled backward. The contact depressed the brake pedal; however, the vehicle failed to stop as intended. The contact used the parking brake to stop the vehicle. The vehicle was towed to the dealer where it was diagnosed with shifter linkage bushing failure. The contact was informed that the shifter linkage bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that an unknown recall repair was completed in 2019 for the replacement of the shifter linkage bushing. The failure mileage was approximately 145,000.

NHTSA ODI 11611558

The contact owns a 2016 Ford Fusion. The contact stated while sitting in the vehicle at a food pickup window, the vehicle was in park; however, the vehicle rolled forward. The contact stated that the gear shifter was inoperable and did not function as intended. In addition, the contact stated that the drive indicator was illuminated as if the gear shifter was in the drive. The contact called AAA. The AAA tow truck driver inspected the vehicle and informed the contact that the transmission bushing cable had failed. The vehicle was towed to the residence. The contact stated that the failure occurred while her minor children were in the vehicle. The dealer was made aware of the failure. The contact was informed that an unknown recall repair was completed in 2019 for the replacement of the transmission bushing cable. The contact was advised that the repair was not covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.

NHTSA ODI 11611593

I was sold this car in 7/2023. I have replaced the transmission 2x now, the flex plate has broken, the brakes have needed replaced 2x. I was sold a lemon vehicle and now the car has a negative equity of $11,000 and I'm completely screwed.

NHTSA ODI 11610472

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the engine overheated with the check engine warning light remaining illuminated. Additionally, on several occasions the vehicle failed to start. Also, while driving at various speeds, the vehicle would not properly accelerate. The vehicle was taken to the local dealer who diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The contact was also informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 160,000.

NHTSA ODI 11605810

Ford states the Power Bushing previously recalled was replaced in 2021 in my vehicle. Their replacement failed today and left me unable to safely put my car in park. While I was looking under the hood to see why it wasn't going, the car began to roll forward because I didn't realize it was not safely in park. The replacement for the recall failed and had disintegrated. Previous recall 18S20. The dealership would not replace it because it was not an open recall and after calling customer support they let us know their records showed it had been replaced. There was not protective service cap added during this "fix".

NHTSA ODI 11605613

The car started to jerk as I was driving. Sometimes it's OK other times it starts when I accelerate like it goes out of gear came on. I did try to take it to AutoZone with the light had already gone off. I also took it diagnostic. they said that I could Transmission control module issue. I change my battery voltage. Immediately battery this resolved the problem for about 30 minutes and then the process started over again. Insecure driving this vehicle at this point I have read online. This is an issue 2016 Ford fusion I need help .

NHTSA ODI 11605148

My car has about 120k miles on it. The issue is that the coolant leakes into the cylinders. Tried replacing cylinders but problem came back. Dealership says the engine needs repair. The safety issue I had was I was driving on the hwy at about 60. The car suddenly went from 60 to 30. If a car had been behind me I would have been hurt. The manufacturer ford will not pay. I have seen many of this exact same issues on your website. This IS a safety issue. What can you do?

NHTSA ODI 11601032

The contact owns a 2016 Ford Fusion. The contact stated while driving 70 MPH, the vehicle failed to accelerate. The accelerator pedal was depressed, but the vehicle failed to respond. The contact veered off the roadway. The check engine warning light was illuminated. The vehicle malfunction message was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the dealer. The vehicle was towed to the local dealer but was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was contacted and referred to the NHTSA hotline. The failure mileage was unknown.

NHTSA ODI 11594339

Ford fusion Transmission shifter cable bushing was a recalled part that was replaced in 2019. As of 2024 it failed again and for will not cover the replacement because the recall was already serviced.

NHTSA ODI 11592782

The contact owns a 2016 Ford Fusion. The contact stated that upon parking the vehicle, she became aware that the gear shifter was stuck in the drive. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the shifter cable bushing. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 126,000.

NHTSA ODI 11591776

Gear shifter was stuck in “Park” and unable to move shifter and change gears. The car was actually in Neutral. There were not warning signals the car was in neutral and could roll away. This puts the driver, passengers, pedestrians, and property at risk of injury/damage. Several recalls have been issued for 2016 Ford Fusions transmission bushings for this exact issue. When I contacted the Ford dealership they stated my VIN number was not impacted by the recall. I had the vehicle towed to my mechanic where the issue was identified as the transmission bushing, which they replaced. I then contacted Ford Motor Company who looked up my VIN and stated my vehicle DID have a recall on the bushing and that the part was replaced in Dec 2019 (prior to me owning the car). The replacement part used to address the recall had the same issue as what it was original part was recalled for.

NHTSA ODI 11591143

Transmission is constantly jerking when engine light is on. Driver assist back up reports to return to dealership and the front just doesn't work at all.

NHTSA ODI 11587701

The contact owns a 2016 Ford Fusion Energi. The contact stated there were metal shavings inside the transmission, and the transmission had previously been repaired twice under Warranty. The contact stated that while starting the vehicle, there was an abnormal grinding sound coming from the engine. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired due to the Warranty being expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 196,000.

NHTSA ODI 11586173

The contact owns a 2016 Ford Fusion. The contact stated that when placing the vehicle into park(P), there was an abnormal grinding sound coming from the vehicle. There was no warning light illuminated. Recently, the contact stated that upon placing the vehicle into park(P), the vehicle began to roll backwards as the gear shift indicator indicated that the vehicle was in reverse(R). The dealer was notified of the failure and the contact was immediately informed that the failure was caused by the shifter cable bushing. The contact was also informed that the vehicle was not included in NHTSA Campaign Number: 22V413000(Power Train). The vehicle was towed to the dealer for a diagnostic test. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 140,000.

NHTSA ODI 11585220