What 286 owners told NHTSA about the 2016 Ford F-250 Supercab

A Ford Dealer came on a mobile call the replace the Clock spring in the steering wheel. It was an recall NHTSA # 22V337 ------- Manufactures # 22S35 They replaced it and now nothing works on my steering wheel. Dealer came to pick up my truck and take it to the Dealership. Has not been repaired yet .

NHTSA ODI 11747897

The failure of the APIM has completely disabled the Rearview Backup Camera, which is a federally mandated safety feature (FMVSS No. 111). Operating a heavy-duty F-250 without a functional backup camera creates a significant blind-spot hazard and an immediate safety risk to pedestrians and property. King Ford has confirmed the failure. Service Director Jamie Churchwell has acknowledged the damage as "Consequential Damage" resulting directly from the attempted software update for Safety Recall 22S35. It is currently being reviewed by the Ford District Parts and Service Manager (as reported by the dealer) for a "Related Damage" warranty claim . The vehicle’s screen and backup camera were functioning perfectly prior to the recall service. The failure occurred at the dealership during the application of the manufacturer’s recall software update.

NHTSA ODI 11725818

We called our local Ford dealership, Matthew Ford of Pryor (Oklahoma) and made an appointment for the safety recall of replacing the clock spring. They proceeded to attempt the replacement and in the process damaged the steering column module, part no. GC3Z3F791KA. We are now being told that Ford does not have the necessary steering column module part and nobody manufactures it for our trim level, Platinum. Consequently, our truck is not able to be fixed and returned to us in the same condition it was given to the dealership. It is still at the dealership, in pieces. We dropped it off on March 27th, 2025.

NHTSA ODI 11674981

Odometer Fraud. The contact purchased a 2016 Ford F-250. The contact stated that the vehicle had been inoperable for some time after being purchased. While having the transmission replaced, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 203,542; however, it was discovered that the actual mileage was 372,958 during the repair.

NHTSA ODI 11670868

My truck was working great until I took it in for the clock spring recall. After that my Bluetooth and my back up camera work intermittently. I took my truck back to the dealer ship about a week after the recall and said my sync was not working and they said at first it wasn't from the recall but then they took another look and said it was. The sync worked fine for about another week and then stopped again. Since then the sync goes in and out. Most of time out so I cannot do phone calls through the truck so I took it back to a new ford dealership and they said the clock spring was done correctly and its the APIM. I looked into that and saw there have been recalls on other ford cars for this problem. I'm assuming this problem is also why my back up camera goes in and out too. Sometimes just a blue screen and sometimes just black.

NHTSA ODI 11608575

Def pump or def heater there was a recall on this when I called about the air bag recall they told me that there was one now they say there isn’t one now and something wrong with 4x4 sleeping or might be transmission bought extended warranty 2 times on pickup just need it fixed thank you

NHTSA ODI 11564946

The contact owns a 2016 Ford F-250. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated while driving and making a turn into the driveway, the steering wheel lost power steering functionality inadvertently and made a clicking sound. The airbag warning light was illuminated. The contact stated that the failure persisted. The vehicle was taken to the local dealer and to a secondary dealer, Bill Utter Ford (4901 S Interstate 35 E, Denton, TX 76210), where it was diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the parts were not yet available. The failure mileage was approximately 120,000. Parts distribution disconnect.

NHTSA ODI 11548217

In 2022 Ford issued a recall for my 2016 F250 for the clockspring. In mid 2023 for said sent me a letter telling me the parts are in stock contact a local dealer for repair. I dropped off my tuck and 2 day later I was told by deal it’s fixed come pick it up. I got in my truck and all the same issues were there. Airbag light is on, steering is sticking, no horn or other electrical working on steering wheel. The dealer said they did a temp fix which I later found was not true, Ford has no temp fix. After contacting Ford directly and being sent to another dealing by Ford Corp I was told Ford has no part number or fox for trucks with heated steering. Ford has failed to remedy as their team does not have a part made to correct. This is a safety issues and they have a dealer saying don’t worry your airbag will deploy. Fraud along with failure to remedy in a timely manner.

NHTSA ODI 11545730

This is a safety recall dated December 2022. I have had truck in dealer but they state I have to wait for Ford. If it's a safety issue, when will my safety become priority.

NHTSA ODI 11529532

OTHER ELECTRICAL MALFUNCTIONS OCCURING, WINDSHIELD WIPERS WON'T TURN OFF

NHTSA ODI 11520244

A notice of recall was received July 2022 by my family with the following numbers: Safety Recall Notice 22S35 / NHTSA Recall 22V337. I called NHTSA today to follow up on this notice, which in July 2022 I was told by Parsons Ford the fix was not available as of yet. [XXX] with NHTSA gave me a number to Ford's customer care hotline. Ford contacted Malloy Ford in Winchester VA which is suppose to call us when an actionable fix is available. They have no clue when that will be so I contacted NHTSA again today which now says there is no recall on my vehicle. So are we driving a vehicle that could potentially kill us or not. Why would the recall disappear within hours of talking to NHTSA & Ford? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11513232

The contact owns a 2016 Ford F-250. The contact stated that while driving at an undisclosed speed, the air bag warning light, the ESC warning light, and the oil change warning light were illuminated. The contact related the failure to NHTSA Campaign Number: 22V337000 (Air Bags). The vehicle was taken to the dealer; however, no cause for the failure was found. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.

NHTSA ODI 11513247

The airbag light is on as the spring in the steering column has become contaminated which caused audible cracking sounds in steering column, degrading steering and the horn not to function.

NHTSA ODI 11490710

Clock spring and steering control Air bag light remains on Dash information locked

NHTSA ODI 11473168

Ford F-250 Super Duty Crew Cab (Diesel) - Purchased new in October 2016 - Problem first appeared Nov 2017 and has recurred at least 6 more times. - Description: At irregular intervals, all of the dashboard warning lights and system warnings (incl. check engine, electric, oil pressure, tire warning, ABS, select-trac, etc.) go off. At that time, all gauges (except gas) fail including speedometer. The vehicle continues to run, but without working gauges, etc. If the vehicle is turned off, it will not start - at least not immediately. After some period of time, ranging from 20 minutes to overnight, the vehicle will again start, but may start flashing the same codes and warnings again. As previously mentioned, this problem has existed since 2017 and occurs at unpredictable times. - Vehicle has been serviced by 3 different Ford dealers, none of which have been able to resolve the problem and in most cases, duplicate the issue . However, problem has been tentatively identified as a problem with the BCM (body control module) located behind the passenger side kick plate. One dealer allegedly replaced the BCM (in Feb 2020), but the problem has recurred 3 more times. - At present, the current dealer has advised that there is a huge backorder for the BCM (exceeding 1200 orders) as well as a "stop sell" order which they tell me is Ford's way of saying "even if you have this part in stock, you can't sell it" because it's likely defective. The service manager said there are no other sources of this part (aftermarket, etc.). - Because of the lack of reliability of the vehicle and the safety issues of driving without a speedometer and other necessary gauges, as well as the unknown damage that might be done to the engine, I believe the vehicle is a safety hazard to myself and others. - Based on internet reports, this is a fairly widespread problem with similar reports affecting Ford trucks from 2012 - 2016 and possibly others.

NHTSA ODI 11462872

Diagnostic Trouble Code P21B0 Reductant level sensor C circuit high I know several people that have had this same issue concerning the DEF tank assembly costing close to $1000. A recall was issued for earlier models but doesnt cover my truck that now has this same issue. It's this type of failure that makes owners of diesel vehicles contemplate deleting these pollution reducing systems. Please consider an expanded recall.

NHTSA ODI 11447252

The contact owns a 2016 Ford F-250. The contact stated that the sync module failed to connect with Bluetooth and the electrical system became inoperable. The contact called the local dealer where a voice mail message was left however, no response was received. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue however, no further assistance was provided. The approximate failure mileage was 50,000.

NHTSA ODI 11432204

VEHICLE WAS PURCHASED FROM PRIORTY FORD IN NORFOLK, VA ON SUNDAY MARCH 21ST 2021. INCIDENT #1 MARCH 22ND 2021: FRONT DRIVER'S TIRE COMPLETELY BLEW ON HIGHWAY EN ROUTE TO TENNESSE AN HOUR AND A HALF OUT OF GATLINBURG, TN. SPEEDOMETER WAS ALSO NOT FUNCTIONING PROPERLY PRIOR TO SAYING WE WERE DRIVING A FASTER THAN ACTUAL MPH (CONFIRMED WHILE USING GPS). SPARE TIRE WAS PUT IN PLACE OF BLOWN OUT TIRE, CHANGED SPARK PLUG WIRE (WHICH DIDN'T REPAIR TICKING NOISE PER MECHANIC) MECHANIC ALSO SAID WE WOULD BE GOOD TO GO WITH SPARE TIRE. INCIDENT #2 MARCH 24TH 2021: WHILE EN ROUTE TO NEXT DESTINATION (NEW ORLEANS, LA) TRED CAME OFF REAR DRIVERS SIDE TIRE CAUSING TRUCK TO GO OUT OF CONTROL ON I-59 NEAR BIRMINGHAM, AL. VEHICLE SPUN INTO GRASS MEDIAN ONTO OPPOSITE SIDE OF INTERSTATE AND WAS NO LONGER DRIVABLE. A POLICE REPORT WAS MADE AND TRUCK WAS TOWED. ADDITIONAL INFORMATION AND PROOF VIA PICTURES AND REPORTS AVAILABLE UPON REQUEST.**

NHTSA ODI 11404759

TL* THE CONTACT OWNS A 2016 FORD F-250. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT DROVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER RUSH FORD CENTER (1720 HERNDON RD, CERES, CA 95307: (209) 541-3673), WHERE IT WAS DIAGNOSED WITH NEEDING THE DIESEL EXHAUST FLUID (DEF) TANK HEATER TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000.

NHTSA ODI 11383426

THE DASH CLUSTER CUTS OFF WHILE DRIVING AS WELL AS RADIO AND AIR CONDITIONING. *TR

NHTSA ODI 11328183

BACKUP CAMERA AND BRAKE LIGHTS INOPERABLE/INTERMITTENT DUE TO WATER IN ORIGINAL FORD WIRING HARNESS PIGTAILS, LOCATED ON UNDERSIDE EXTERIOR OF VEHICLE. WARRANTY SHOWS ALL WIRING HARNESSES AND CONNECTORS AS COVERED. SHOULD BE COVERED UNDER WARRANTY PURCHASED FORD PREMIUM ESP WARRANTY UP TO 100,000 MILES ON ODOMETER, BUT WORK TO FIX THE ISSUES ARE BEING REFUSED BY FORD SERVICE DEPT BECAUSE OF "WATER INTRUSION", DESPITE BEING EXPOSED TO ROAD RAIN WATER. CALLED FORD WARRANTY CLAIMS DEPARTMENT AND WAS GIVEN A CASE NUMBER. WAS TOLD THEY WOULD CONTACT MY EMAIL THE NEXT DAY (IT'S BEEN TWO DAYS) ON POSSIBLE WARRANTY RESOLUTION. FORD WANTS TO CHARGE ME FOR THE REPAIR MEANWHILE, WHICH I REFUSED. NOW, THE BRAKE LIGHTS WORK ONLY PART OF THE TIME (COME ON AND STAY ON FOR PERIODS OF TIME), THE BACKUP CAMERA IS PREVENTING ME FROM SEEING ANYTHING BEHIND ME. I'M AFRAID OF BEING REAR-ENDED OR BACKING INTO ANYTHING OR ANYONE. ALSO, FORD MADE ME PAY THE $100 WARRANTY DEDUCTIBLE DESPITE WORK NOT BEING RESOLVED. AND, ORIGINAL WIRING HARNESS WHICH WAS ATTACHED TO THE VEHICLE IS NOW DANGLING UNDER THE TRUCK AS THE TECH BROKE ALL OF THE PIECES THAT ATTACH THE WIRING IN PLACE TO THE VEHICLE.

NHTSA ODI 11206206

I BOUGHT A NEW F250 SD 6.7L IN 2016. IT HAS 53,000M ON IT. JAN 2019 REDUCTANT HEATER FAILED, FORD WOULD NOT PAY FOR IT. FORTUNATELY MY EXT WARRANTY DID AFTER $100 DEDUCTABLE. FEB 2019 MY TRUCK WHILE DRIVING ON CITY STREETS IT GAVE THE DASH WARNING : CHIMING SOUND, NO OIL PRESSURE, HIGH TEMP, SERVICE ADVANCE TRAC, AIR BAG, BATTERY, AND AFTER STOPPING NOTHING WAS OVERHEATING, AND OIL WAS AT PROPER LEVEL IT WOULD NOT TURN OVER. IT LOCKED THE STARTING SYSTEM OUT. TOWED TO SHOP, WAITED 6 HRS THEN SHOP SAID IT WAS FROM SUSPECTED CORRODED BCM CONNECTOR. THE SHOP TURNED THAT IN TO MY EXTENDED WARRANTY AND THEY DECLINED THE CLAIM DUE TO CORROSION. FORD HAS A BULLETIN OUT ON IT HAPPENING BUT REFUSED TO PAY FOR IT. $1000 REPAIR BILL+ $130.00 FOR THE DIAGNOSIS. THEY ARE NOT EVEN SURE IT WAS CORROSION, BUT SUSPECTS THE BCM CORRODED CONNECTOR. THEY RESET THE CODES, TEST DROVE IT AND GAVE IT BACK TO ME. I WILL NEVER BUY A FORD PRODUCT AGAIN.

NHTSA ODI 11182592

TL* THE CONTACT OWNS A 2016 FORD F-250 SD. WHILE THE VEHICLE WAS PARKED AT HOME, THE CONTACT NOTICED DARK GRAY SMOKE BILLOWING OUT THE WINDOWS OF THE VEHICLE. THE CONTACT OPENED THE DRIVER SIDE DOOR AND NOTICED THE SEATS WERE ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND NOTICED WIRES IN THE SEAT. THE FIRE DEPARTMENT UNHOOKED THE VEHICLE BATTERY, BUT WAS UNAWARE OF WHAT CAUSED THE FIRE. THE VEHICLE WAS TOWED TO A LOCAL COLLISION LOT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. THE VIN WAS NOT PROVIDED.

NHTSA ODI 10980457

12/07/16 I PURCHASED A BRAND NEW VEHICLE. I DROVE IT HOME APPROXIMATELY TWO MILES TO PICK MY WIFE UP AND TAKE HER FOR A SPIN. UPON STARTING THE VEHICLE THE AIR BAG LIGHT, THE STABILITY CONTROL LIGHT AS WELL AS THE WARNING MESSAGE FOR SERVICE ADVANCE TRAC AND TRAILER BRAKE MODULE FAULT AND THE 911 ASSIST NON OPERATIONAL. I TOOK THE TRUCK BACK TO THE DEALERSHIP AND THEY ENDED UP REPLACING THE RESTRAINT CONTROL MODULE. THEY HAD THE TRUCK FOR ABOUT FIVE DAYS. WHEN I PICKED UP MY TRUCK BEFORE I EVEN GOT OFF THE LOT ALL THE LIGHTS AND MESSAGES CAME ON AGAIN. I TOOK IT TO THE DEALERSHIPS OTHER LOCATION AND THEY HAD IT ROUGHLY THREE WEEKS. THEY REPLACED THE INSTRUMENT CLUSTER AND THE MASTER WIRING HARNESS AT THE INSTRUCTIONS OF FORD ENGINEERING. I DROVE THE TRUCK BEFORE HAVING ALL THE SAME THINGS HAPPEN AGAIN WITH THE EXCEPTION OF THE STABILITY CONTROL/ SERVICE ADVANCE TRAC MESSAGE. I TOOK THE TRUCK BACK AGAIN , THIS TIME THEY REPLACED THE RESTRAINT CONTROL MODULE AGAIN. A FEW WEEKS WENT BUY AND NOW THE SAME PROBLEMS AGAIN. THIS IS THE FOURTH VISIT AND TOMORROW MARKS THE 30TH BUSINESS DAY THE TRUCK HAS BEEN IN THE SHOP. ADD TEN MORE DAYS FOR THE WEEKENDS IT SAT THERE AND THE ONE DAY FOR WHEN THE DEALERSHIP HAD TO REPAIR MY LEATHER INTERIOR THAT THEY MESSED UP. THAT'S 41 DAYS AND I HAVEN'T EVEN HAD IT FOUR MONTHS YET. I'VE REQUESTED THAT THE MANUFACTURER BUY IT BACK NOW TWICE AND WAS DENIED BOTH TIMES. I WAS TOLD THAT MY VEHICLE DOES NOT MEET THEIR CRITERIA. THE SERVICE DEPARTMENT TOLD ME THAT THE VEHICLE IS UNSAFE TO DRIVE WHEN THESE LIGHTS COME ON. IT POWERS DOWN THOSE SYSTEMS MAKING THEM NON OPERATIONAL. THERE IS NO PATTERN TO THIS HAPPENING. IT CAN BE AT START UP ,SITING STILL OR MOVING DOWN THE ROAD. THE LIGHT CAN STAY ON THE ENTIRE TRIP OR JUST FLASH MOMENTARILY.

NHTSA ODI 10969436