What 2,429 owners told NHTSA about the 2016 Ford Explorer

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V767000 (SEATS) HOWEVER WHEN THE DEALER (RUSS MILNE FORD, 24777 HALL RD, MACOMB, MI 48042, (586) 948-7700) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REPAIR MAY TAKE 1.5 DAY TO COMPLETE BUT THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE CONTACT WAS ALSO INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS UNCERTAIN AS TO WHEN THE REMEDY PARTS MAY BE SUPPLIED TO THE DEALER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF A LOANER MAY BE PROVIDED AND WHEN THE PARTS MAY BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS IN THE DRIVE POSITION, THE VEHICLE STALLED, ROLLED BACKWARDS, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SOO MOTORS (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS EQUIPPED WITH HILL BRAKING ASSIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

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2016 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SEAT AIRBAG SHOULDER STRAPS LOCATION WITH CHILD BOOSTER SEAT ATTACHED. *SMD THE CONSUMER STATED THE AIRBAG STRAP IS TO CLOSE TO THE CHILD'S FACE AND COULD CAUSE AN INJURY IF DEPLOYED. *JS

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WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.

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STEERING/RACK: PROBLEM BEGAN WITH AN INTERMITTENT NOISE (CLUNK) IN THE FRONT END OF VEHICLE. TOOK TO DEALERSHIP WHILE UNDER FULL WARRANTY. THEY FAILED TO DOCUMENT MY CONCERN. NOISE BECAME MORE FREQUENT AND TURNED INTO MORE OF A GRINDING SOUND WHILE STEERING WHILE THE VEHICLE IS STOPPED OR MOVING SLOWLY. HAD PROBLEM LOOKED AT BY MECHANIC DOING OIL CHANGE WHO SENT ME BACK TO DEALERSHIP STATING I NEEDED A NEW RACK (STEERING PART). AT THIS POINT, MY VEHICLE HAD SURPASSED THE 36,000 MILE WARRANTY. DURING THIS TIME WHILE DEBATING WITH DEALERSHIP IF PART SHOULD BE COVERED UNDER WARRANTY DUE TO THEIR FAILURE TO DOCUMENT MY INITIAL VISIT, THE STEERING WHILE DRIVING AT SLOW AND HIGHWAY SPEEDS HAS BECOME "DARTY" OR "JERKY" AND DOES FEEL SAFE TO DRIVE. MY VEHICLE HAS BEEN WELL MAINTAINED AND HAS UNDER 50,000 MILES. VEHICLE IS UNSAFE AND TO DATE BOTH FORD AND DEALERSHIP HAS FAILED TO TAKE CARE OF THIS ISSUE. COST QUOTED FOR REPAIR IS $2100. SERVICE DEPT AT LOCAL DEALERSHIP IS INCOMPETENT, FAILED TO ADMIT FAULT IN LACK OF DOCUMENTATION, AND FAILED TO BACK UP THE PRODUCT, ADDRESS SAFETY CONCERNS.

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HANKOOK VENTUS S1 NOBLE 2 TIRES 265/50R20 105H HAVE 23,950 MILES ON THEM AND THE TREAD IS ALREADY WORN ON OUTER SIDE OF 4 TIRES.REVIEWS ALL OF THE INTERNET ARE CONSISTENT IN THAT HANKOOK TIRES (OPTIMUM AND VENTUS S1 NOBLE 2 SERIES) DO NOT LAST MORE THAN 25,000 MILES (COMPARED TO THE MANUFACTURER'S 50,000 MILE RATING.TIRE MANUFACTURER IS REFUSING TO REPLACE IT AND ONLY OFFERING SLIGHT DISCOUNT ON NEW TIRES. THIS IS GROSS NEGLIGENCE OF THEIR RESPONSIBILITY AND WARRANTY.

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HANKOOK VENTUS S1 NOBLE 2 OEM TIRES EXHIBITING UNUSUAL WEAR, TIRES CHIPPING AND SHREDDING AT LESS THAN 20,000 MILES.

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STRONG EXHAUST SMELL LEAKING INTO THE CABIN.

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2016 FOR EXPLORER SPORT - PURCHASED BRAND NEW. VEHICLE HAS 15K MILES NOW AND I AM HEARING A LOUD POPPING / CREAKING SOUND THAT OCCURS WHEN TURNING THE STEERING WHEEL EITHER LEFT OR RIGHT WHEN THE CAR IS IN MOTION. IT'S MOST NOTICEABLE AT A SLOWER RATE OF SPEED WHEN TURNING INTO A PARKING SPACE OR TURNING FROM A COMPLETE STOP. TODAY, ON 3 SEPARATE OCCASIONS, WHEN TURNING LEFT THE STEERING LOCKED UP AND I HAD TO JERK THE STEERING WHEEL TO THE RIGHT IN ORDER TO GET THE VEHICLE TO GO STRAIGHT AGAIN. EACH TIME THIS HAS HAPPENED THERE IS ANOTHER LOUD POP SOUND THAT CAN BE HEARD. THIS IS A MAJOR COMPLAINT ACROSS THE BOARD WITH 2014 - 2016 EXPLORERS ALONG WITH THE WHEEL BEARING, SUSPENSION AND LOSS OF POWER COMPLAINTS.

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I HAVE NOTICED THERES A BURNING SMELLING FROM HEATER/AC VENTS RIGHT AFTER ACCELERATION FROM VEHICLE BEING STOPPED. I CAN CONFIRM ITS A BURNING SMELL (SIMILAR TO BURNING PLASTIC OR RUBBER). WHEN THE SMELL IS PRESENT, IT FEELS LIKE THERES LACK OF ACCELERATION FROM THE GAS PEDAL. ALMOST LIKE IF THERES A CLOGGED AIR FILTER OR ISSUE WITH TRANSMISSION OR EXHAUST. IT FEELS LIKE THAT KIND OF POOR ACCELERATION ISSUE. THE BURNING SMELLS LAST FOR ABOUT 1-2 MINUTES AND I'M NOT SURE WHERE ITS COMING FROM. THE ODOR IS A VERY STRONG ODOR AND I'M WAITING FOR A FIRE TO BREAK OUT SOMEWHERE WHEN THIS ODOR IS PRESENT. I HAVE A SERVICE APPT ON MONDAY, FEB 26 AND HOPEFULLY SOMETHING WILL BE FOUND. THE LAST THING I WANT IS TO BE DRIVING AND THE VEHICLE BREAKS DOWN, LET ALONE CATCHES FIRE FOR SOME REASON.

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WE NOW DRIVE WITH WINDOWS PARTIALLY OPEN DUE TO CARBON MONOXIDE EXHAUST GAS ENTERING THE PASSENGER COMPARTMENT OF OUR 2016 FORD EXPLORER. WE ARE ASSUMING THAT THE EXHAUST MANIFOLDS ARE THE PROBLEM.

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WHEN I FIRST PURCHASE THIS VEHICLE I COULD SMELL SOMETHING FUNNY WHEN DRIVING IT KIND OF LIKE AN OLD FILTER THAT NEEDED REPLACEMENT OR MILD GAS LIKE SMELL. I CALLED THE DEALER AND THEY SAID THE CAR I PURCHASED HASN'T BEEN USED FOR TOO LONG AND IT'S NORMAL TO EXPERIENCE THAT THE FIRST FEW WEEKS/MONTHS... SO I WENT THROUGH N AND PURCHASED A CAR AIRFRESHNER TO CAMOUFLAGE THE SMELL COMING OUT THE EXHAUST HEAT/AC FAN. IT WORKED A LITTLE BUT I WAS RUNNING OUT OF IT QUICKLY AND IF I DIDN'T CHANGED IT RIGHT AWAY THEN THE SMELL WILL COME BACK...I WILL AS T DRIVING IT MUCH WHEN I FIRST BOUGHT IT CAUSE I WAS STAY AT HOME MOM. I STARTED FEELING SICK WHEN I GOT A FULL TIME JOB BACK IN NOVEMBER AS I WAS DRIVING THE CAR FOR WORK (60MILES+ /DAY). I TOLD MY HUSBAND I WAS FEELING LIGHTHEADED, DIZZY AND LONG LASTING HEADACHES, HE SAID IT LIGHT BE FROM THE. NEW JOB AND I NEEDED TO AJUST BUT WHEN I HEARD ABOUT THE ISSUE GOING ON WITH FORD SUV'S I REALIZED THAT IT'S DEFINITELY MY CAR WHO'S MAKING ME SICK! IT ALSO EXPLAINS THE SMELL INSIDE THE VEHICLE,...WHEN I TOLD MY HUSBAND HE HAD A GOOD LAUGH AT ME EVEN THOUGH I PULLED THE NEWS REPORT FOR HIM, SO WE SWITCHED CARS FOR FEW WEEKS AND HE STARTED EXPERIENCING THE SAME SYMPTOMS WHILE DRIVING MY FORD. WE TALKED TO OUR FORD SERVICE DEPARTMENT BUT THEY DENIED ANYTHING WRONG WITH THE CAR

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WHILE DRIVING THE VEHICLE IN HEAVY TRAFFIC ON A CITY STREET I LOST POWER. THE VEHICLE WOULD NOT SHIFT INTO GEAR. WHEN I PARKED THE VEHICLE IT WOULD NOT GO IN REVERSE. I HAD TO PUT THE VEHICLE IN NEUTRAL AND GET PUSHED OUT OF THE PARKING LOT. THE VEHICLE WOULD NOT SHIFT INTO GEAR TO DRIVE HOME. THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE SECOND TIME THIS HAPPENED I WAS ON A 600+ MILE TRIP OUT OF STATE. I WAS DRIVING AT HIGH SPEED ON THE INTERSTATE. I TOOK THE VEHICLE TO A DEALERSHIP WHEN I REACHED MY DESTINATION. THERE SERVICE DEPARTMENT COULD NOT FIT ME IN T LOOK AT IT. I DROVE THE VEHICLE DIRECTLY TO THE DEALERSHIP WHEN I RETURNED HOME. THE THIRD AND FOURTH TIME I WAS 150 MILES FROM HOME. I WAS DRIVING IN HEAVY TRAFFIC ON A 4 LANE HIGHWAY. THE ISSUE ALSO HAPPENED WHEN THE CAR WAS STATIONARY SITTING AT A STOP LIGHT THEN ATTEMPTED TO PROCEED INTO TRAFFIC. I HAVE HAD THE SAME ISSUE 4 TIMES WITHOUT THE "NONCONFORMITY" BEING RESOLVED. I HAVE TAKEN IT INTO THE DEALER 3 TIMES FOR SERVICE. THE VEHICLE HAS BEEN OUT OF SERVICE GREATER THAN 15 DAYS. CARFAX INDICATE THE ELECTRIC THROTTLE BODY WAS REPAIRED A MONTH BEFORE I PURCHASED THE VEHICLE. THAT INFORMATION WAS NOT DISCLOSED TO ME AT THE TIME OF PURCHASE BY THE DEALERSHIP.

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LOSS OF STEERING WHILE TRAVELING 70MPH, ON EXPRESSWAY,EXACTLY LIKE RECALL ON PREVIOUS YEARS. HAD DEALER FIX JAN 2016 ONLY TO GO OUT AGAIN IN JAN 6,2017, WITH 37000 MILES. DEALER REPAIRED WITH UPDATED PART. NEEDS TO BE INCLUDED WITH RECALL. RECALL 14S06 (14V286000 STEERING: ELECTRIC POWER ASSIST SYSTEM),

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BOUGHT A 2016 FORD EXPLORER SPORT IN NOV.2016 USED WITH 20K MILES. AS I WAS DRIVING HOME I NOTICED A HORRIBLE SMELL AND THOUGHT IT WAS JUST SOMETHING IN THE AREA NEVER DREAMING IT WAS THE CAR! I DID A LITTLE RESEARCH AND FOUND THE CAR HAD A RECALL ON IT. THE SMELL IS HORRIBLE, SO BAD WE HAVE TO RIDE WITH THE WINDOWS DOWN. IM NOT SURE WHY THE DEALERSHIP WAS EVEN ALLOWED TO SELL THE CAR TO ME WITH DISCLOSING THIS PROBLEM. I HAVE TAKEN THE CAR TO MY LOCAL FORD DEALERSHIP AND THEY ARE WAITING ON A RESPONSE FROM FORD. I WOULD LIKE THEM TO BUY THE CAR BACK FROM ME.I AM DRIVING A 2003 CAR NOW WITH 150K MILES BECAUSE I CANNOT DRIVE MY NEW CAR.

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IN OCTOBER 2017 I STARTED EXPERIENCING HEADACHES, LUNG CONGESTION, SINUS DRAINAGE AND OVERALL FATIGUE. I NORMALLY WORK OUT AT THE GYM 4 OR 5 DAYS A WEEK BUT GOT TO THE POINT THAT I WAS COUGHING TO MUCH TO EXERCISE. MT BLOOD PRESSURE WENT UP AS WELL AS MY BLOOD SUGAR LEVELS. I PUT MY EXPLORER IN FOR SERVICE TWICE BECAUSE OF THE SMELL. THE SMELL WAS STRONGEST WHEN I WAS DRIVING (ABOUT ONE HOUR TO AND FROM WORK) WITH THE HEAT ON. THE SMELL GOT BETTER WHEN I SET THE VENTS TO CYCLE THE INTERNAL AIR.

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2016 FORD EXPLORER ACCELERATES WHILE DRIVING. MY VEHICLE HAS BEEN IN AND OUT OF DEALERSHIP SINCE 12/26/17. I AM CURRENTLY IN A LOANER VEHICLE. RECEIVE UPDATE FIRST WEEK OF FEB 2018 THAT THE TRANSMISSION DEPT WAS BEHIND AND THAT THEY WILL LET ME KNOW AS SOON AS POSSIBLE IF I NEED A NEW TRANSMISSION.

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IF YOU WANT TO KNOW WHAT IS GOING ON WITH YOUR FORD EXPLORER, GO TO FORDEXPLORERNIGHTMARE.COM. READ THE 2 KEY DOCUMENTS AND LEAVE YOUR STORY!

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SINCE OWNING THIS VEHICLE, EXPERIENCED EXHAUST ODORS INSIDE OF VEHICLE, FOR OVER TWO YEARS EXPERIENCING SEVERE HEALTH ISSUES, HAD BEEN COMPLAINING TO MY DOCTORS. TOOK VEHICLE IN AND DEALER SAID THEY FIXED ODORS WHICH WAS PRODUCING EXHAUST CARBON MONOXIDE. TO ENTER INTO VEHICLE, SINCE BEING FIXED FOR CARBON MONOXIDE ISSUES STILL EXPERIENCING HEALTH ISSUES. AFTER READING ARTICLES YESTERDAY AM CONVINCED MY HEALTH ISSUES ARE NOW RELATED TO CARBON MONOXIDE POISONING DUE TO EXPLORER DEFECT.

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THE LAST (3) TIMES MY SON HAS BEEN IN OUR 2016 FORD EXPLORER HE HAS VOMITED. HE IS 2.5 YEARS OLD AND WE HAVE A DAUGHTER ON THE WAY IN 2-3 WEEKS. IT IS JUST NOW CLICKING THAT THIS IS PROBABLY A CO2 ISSUE SINCE HE IS ALWAYS FINE ONCE HE GETS OUT OF THE CAR. IT IS ALWAYS ABOUT 10 MINUTES AFTER DRIVING. HE BECOMES DIZZY AND LOOKS DOWN. IT IS AWFUL. WE HAVE TRIED TO GET THE PART FROM FORD FOR WEEKS BUT THEY SAY THEY ARE BACK-ORDERED. PLEASE HELP!

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HANKOOK VENTUS S1 NOBLE 2 TIRES 265/50R20 105H HAVE 22,150 MILES ON THEM AND THE TREAD IS ALREADY 1/2 WORN. I HAVE A 2015 TAURUS SHO WITH 20,550 MILES (MICHELIN TIRES) AND THE TREAD IS IN PERFECT CONDITION. SERVER DEALER CHECKED WEAR, WEAR IS EVEN ON ALL 4 TIRES. TIRE MANUFACTURER CLAIMS 50,000 MILE WARRANTY; HOWEVER, SERVICE DEALER STATED THAT ISN'T TRUE. ON 2/7/18 AT 09:00, I NEARLY WENT OFF OF THE ROAD ON W/APPROXIMATELY 1-2 INCHES OF SNOW ON THE ROAD (PACKED DOWN). AT 09:05, I SLID FOR MORE THAN 500 FEET INTO AN INTERSECTION (NO ICE PRESENT) INTO ONCOMING TRAFFIC. HAD ONCOMING TRAFFIC NOT STOPPED AND MY VEHICLE FINALLY TURNING 90 DEGREES, I WOULD'VE BEEN T-BONED IN A BAD ACCIDENT. MY WIFE HAS BEEN COMPLAINING ABOUT THE SAFETY OF THESE TIRES, WELL I EXPERIENCED IT FIRST HAND. ALL OF THIS HAPPENED WHEN THE VEHICLE WAS PUT INTO 4X4 (SNOW/SAND) MODE TRAVELING NO MORE THAN 35-40 MPH ON A 55 MPH ROAD. DUE TO THESE PATHETIC TIRES, WE ARE UNABLE TO DRIVE THIS VEHICLE SAFELY WHEN THE ROADS ARE SNOW COVERED. MY 2015 TAURUS SHO W/MICHELIN TIRES AND 20,550 MILES EXPERIENCES NONE OF THESE ISSUES IN THE SNOW. THE SERVICE DEALER CLAIMS THESE ARE PERFORMANCE TIRES; HOWEVER, THAT IS NOT THE CASE. REVIEWS ALL OF THE INTERNET ARE CONSISTENT IN THAT HANKOOK TIRES (OPTIMUM AND VENTUS S1 NOBLE 2 SERIES) DO NOT LAST MORE THAN 25,000 MILES (COMPARED TO THE MANUFACTURER'S 50,000 MILE RATING. THE SERVICE DEALER INDICATED NO ABNORMAL WEAR AND TEAR ON THE TIRES OR THEIR TREAD.

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EXHAUST FUMES INSIDE VEHICLE THERE IS A SMELL OF EXHAUST FUMES INSIDE OUR 2016 FORD EXPLORER WHEN THE ENGINE IS RUNNING. WE PURCHASED THIS 'NEW' IN JULY 2016 AND NOTICED IT RIGHT AWAY - IF YOU DON'T OPEN THE WINDOWS AND AIR OUT THE VEHICLE, THE FUMES CAUSE PASSENGERS TO EXPERIENCE NAUSEA AND HEADACHE - IT IS MOST NOTICEABLE ON ACCELERATION BUT SOMETIMES IT JUST OCCURS OUT OF NOWHERE. IT THEN BECOMES ABSOLUTELY NECESSARY TO OPEN THE WINDOWS AND GET OXYGEN / OUTSIDE AIR INSIDE THE VEHICLE - IT'S ALMOST AUTOMATIC FOR US TO DO THIS ANYMORE - START THE CAR, ACCELERATE, OPEN THE WINDOWS, AIR IT OUT, CLOSE THE WINDOWS. THIS VEHICLE'S USUAL OCCUPANTS ARE A DRIVER AND FRONT SEAT PASSENGER, HOWEVER, SECOND AND THIRD ROW SEAT PASSENGERS WHO HAVE BEEN IN THE VEHICLE HAVE EXPERIENCED AND REPORTED THE SAME ISSUES, E.G., NAUSEA AND HEADACHE. THE VEHICLE NOW HAS 26K MILES.

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MY FAMILY IS GETTING SICK WHILE IN THE CAR. ADULTS WITH SYMPTOMS OF DIZZINESS AND NAUSEA. CHILDREN WITH SYMPTOMS OF NAUSEA, HEADACHES AND VOMITING. THE VEHICLE IS IN MOTION AND HAS HAPPENED ON COUNTY, STATE AND HIGHWAY ROADS. GETTING OUT OF THE VEHICLE MAKES THE SYMPTOMS GO AWAY.

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VERY STONG CARBON-MONOXIDE SMELL IN CABIN. I HAVE TO PUT WINDOWS DOWN TO DRIVE. TOOK TO FORD FOR THE RECALL REPAIR, STILL HAVE AN ISSUE. HAPPENS WHEN CAR IS SITTING & WHILE BEING DRIVEN.

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I WAS DRIVING ON A MAJOR HIGHWAY AND MY SUV SUDDENLY STARTED LOOSING POWER AND JERKING (HESITATING TO MOVE) I PULLED OVER AND STARTED TO SMELL BURNING OIL OR VERY UNIQUE SMELL ALMOST LIKE BURNING BREAK FLUID OR CARBON. TOOK THE CAR TO THE DEALERSHIP AND THE SMELL WAS NOTICED IMMEDIATELY BY THE SERVICE REP. THEY COULD NOT FIND THE ISSUE AND CANNOT EXPLAIN THE SMELL IN MY CARS CABIN. THE SMELL IS SO STRONG WHEN PARKED OR DURING IDLE THAT WE CANNOT RUN THE AC OR HEATER FOR FEAR OF THE SMELL MAKING YA ALL SICK. FORD WILL NOT PROVIDE ANY INSIGHT OR HELP AND THE SMELL IS LITERALLY HARMING ME AND MY CHILDREN. THE ISSUE IS ONGOING AND THE SMELL HAS NOT LET UP. THE CAR DOES SPUTTER OUT WHEN ACCELERATING FROM TIME TO TIME..NO ANSWERS FROM FORD ON WHY THAT HAPPENS....COMPLETELY LOST AND FRUSTRATED!

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