What 383 owners told NHTSA about the 2016 Dodge Journey

I bought the car in 2019 . Since purchasing it has had electrical issues. The AC blew hot air, the rear windows did not work, the center console usb plug caught fire, the lights on dash flicker. Dome light comes on by itself. Now the head lights flicker and go out. I have had it checked , and on computers nothing comes up.I cannot even use cruise control because it speeds up on its own to high speeds. I contacted the dealership, I was told I was making it up, I took it in and was told they could not find anything. I have taken video, and even have numerous witnesses to this. This is just one of many issues.Three nights ago on my way home from the store all my lights went out on the highway. It was pitch black. I was lucky no one was around me and I was able to get off the near by exit without crashing. There is no recalls on my car but on the 2016 Dodge journey this is mentioned by numerous customers. I even contacted Dodge Chrysler and was told they have no records of any issues with my year make or model.

NHTSA ODI 11700144

The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed and the RPM was between 2,500 - 3,500 RPM, the vehicle started decelerating. There was a red lightning bolt illuminated on the instrument panel, indicating a failure with the electronic throttle system. The failure had become persistent. The vehicle had been taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 90,000.

NHTSA ODI 11610250

The car kept stalling while driving. We had it for 2 weeks and all the sencers went bad and it over heated. Had to leave it on the side of the road and it got towed by highway patrol.Also rewend the battery. Now we are stuck without a ride.i looked up the recalls it said they were repaired but I don't think that's true.

NHTSA ODI 11608136

FCA US LLC PO Box 21-8004 Auburn Hills, MI 48321-8004 Mopar part #68194693AF (discontinued) VIN# 3C4PDDBG8GT[XXX] Sir or Madam, I am writing to your Company regarding the lack of availability of the ABS Control Module for my 2016 Dodge Journey. My vehicle, like those of numerous other Dodge Journey owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work, placing me and my family in an unsafe situation. Some owners have even reported that they cannot drive their vehicles due to locked brakes resulting from this malfunction. I have tried every source in existence to find a replacement module, but I have been totally unsuccessful. Your Company's response that you are unable to maintain a complete inventory for an indefinite period of time is appalling. Several thousand Dodge Journey owners who paid tens of thousands of dollars for their vehicles deserve better support. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11591357

Vehicle started stalling repeatedly for brief moments, cruise control began to "stick" on. Vehicle does not "die" in these instances but all electrical components shut down for a very brief moment then come back on. This happens frequently and for no apparent reason associated with road/driving conditions. Cruise control also wouldn't turn off when problems started. Haven't tried to use cruise control since first instance for fear of safety.

NHTSA ODI 11585582

My abs module has malfunctioned so I lost anti lock brakes traction control and cruise control. The dealership has no parts and don't know when they can them. I also have another vehicle from chrysler with same issue They have no idea when they will get parts and want me to pay up front before they order it. I find that wrong in so many ways. I called chrysler and they didn't give a darn. I asked if car was safe to drive and all I got was I don't know. I don't know about you but this is pure bs this should be a recall item I mean it's only the brake system. This a huge problem it's not just chrysler they all bought cheap Chinese parts and they don't work. You need to put a fire up [XXX] to fix this before someone dies They are putting thousands of new cars out and they rest of us can't get parts. Both of my cars have less than 80000 miles on each and right only one that can buy them is scape yard I would appreciate a response back [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11577692

My care has an acceleration issues, I had the transmission fixed twice and still does the same thing, I been having electrical issue's, my dome light comes on when I put car in reverse, my car compartment on drivers side back seat fills up with water, front seat floor gets wet underneath mat in winter, locks on doors lock and unlock at will, heating and ac unit comes on at will the car is dangerous to drive

NHTSA ODI 11545917

My abs, traction control, and my AWD service light all have been on making my car jump before I can accelerate and it then drives fine but today it would not allow me to go over 15MPH and all I could hear was grinding noises! This was the first time that has happened, I’ve replaced the wheel sensors, bearings, and all new tires it turned off for a couple months but now is back on! This is a huge hazard, I have 3 kids that were with me when the new incident happened and had to put my hazards on to make it into a gas station parking lot, this needs a recall on all senors, abs, cruise control, electrical, transmission. List goes on. What is it going to take for them to see many people have been complaining of the same issues at hand?? Is it going to take a serious or critical accident?? It should not have to get that far, I’ve complained a couple years ago and no one ever contacted about these issues. I just want my car safe for my kids! Please I beg of you to do something about these issues!

NHTSA ODI 11517209

While driving my dodge journey 2016 crossroad plus my engine started to hesitate when giving it throttle pressure to accelerate and when attempting to accelerate it decreased in speed and would in then cut power to speed up and then gain it back rapidly going into high rpm’s vehicle would then slow down on highway causing a huge safety risk for myself and others on the interstate

NHTSA ODI 11516144

I was driving on the highway and my car started to jerk when I accelerated and hit the brakes. I pulled over to see what was wrong with the car. It hesitated to start back up and when it did it stalled. My ESC light came on and my engine light came on before I pulled over. I was stuck on the side of a busy highway with a car that almost caused an accident when it jerked. Took the car to AutoZone for a diagnostics check and got 3 error codes, P0344, P0128, and C121C-00. Was informed that there are similar issues being reported about cars of the same year, make, and model that was not included in a 2016-2017 recall and that there is an open investigation referring to the camshaft sensor being intermittent (Code P0344). There was no other warning lights on the dashboard. All the lights came on at the same time.

NHTSA ODI 11511152

The contact owns a 2016 Dodge Journey. The contact stated while driving 70 MPH, the vehicle hesitated upon the depression of the accelerator pedal. The vehicle entered LIMP Mode with the check engine warning light illuminated. The contact initially took the vehicle to an independent mechanic who diagnosed the vehicle with a shift solenoid defect related to the engine control module (ECM). The contact took the vehicle to several other independent mechanics and was informed that the transmission needed to be replaced. The contact then received notification of NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) which she linked to the failure. The dealer and the manufacturer were notified of the failure and the contact was informed that the software update would be covered under recall; however, any additional repairs would be paid out of pocket. The vehicle was not yet repaired. The failure mileage was approximately 100,000.

NHTSA ODI 11502476

When making a turn and accelerating the gas the vehicle pops. This vehicle is a 1 time owner has 36,385 miles and is the rear differential and electric clutch assembly on rear differential is out. This vehicle should not have something this major occurring with the low mileage. So far no recalls. However I have seen multiple complaints within google search. This is a safety issue as it feels as though the vehicle is going to delay in turning and could cause an accident.

NHTSA ODI 11496197

Driving home from work (about 10:45p on 7/22/2021), when, without warning, the ETC (electronic throttle control) and the Trac light came on. This led to an immediate lose of power with no ability to accelerate. This happened 7 times from Sterling Boulevard to Loudoun County Parkway exit on Rt 7. At one point, I was almost rear-end after loosing power. This happened to me once before on 7/18/2021 at 11:30p, again I was driving home from work. I called the dealership on 7/22, because I was out of town from 719-7/21, in the morning to see if they could repair the issue. They could not get me in until July 28th. They assured me it was safe to drive. If it happened again, I was instructed to stop and reset the vehicle, which was done every time I lost power on 7/22, but they assured me the vehicle was safe to drive to a job I had Salisbury, Maryland on Saturday (3 hrs away). I ended up canceling the job. My concern is that upon researching the internet, there seemed to be too many of the same stories. This issue seems to be affecting Journeys and Chargers based on my research. If I was on an Interstate with a semi behind me, there is no way that driver could have braked in time.

NHTSA ODI 11426257

DRIVING THE CAR ON THE HIGHWAY, IT STARTED TO SLOW DOWN; THE VEHICLE STOPPED AND DID NOT MOVE. MY CHILDREN AND I SCARED BUT THANK GOD HELP CAME. THE LIGHTS ON THE CAR TURNED ON, INDICATING SOMETHING WAS WRONG.I COULDN'T READ THE SIGN OR UNDERSTAND WHAT WENT WRONG. THE CAR WILL NOT STAY ON. IT SHUT OFF, AND THE CODE INDICATED THE CYLINDER IS NOT WORKING. I REPORTED IT AND TOWED THE DODGE DEALERSHIP VEHICLE BECAUSE THE REPRESENTATIVE SAID IT WOULD BE COVERED BECAUSE IT'S A RECALL. MY CAR IS STILL AT THE DEALERSHIP. MORE THAN TWO MONTHS AND NO ONE CAN TELL ME WHY THE CAR WON'T WORK.

NHTSA ODI 11396017

THE BATTERY FUSE KEEPS BLOWING OUT TRUCK WON'T STOP RUNNING INTERNAL ELECTRICAL SYSTEMS KILLING BATTERY POPPING FUSES,AC THERMOSTAT SYSTEM AFTER BEING TURNED OFF KEEPS TURNING ITSELF BACK ON OVER AND OVER WON'T STAY OFF ,AFTER REPLACING BATTERY IN REMOTE TRUCK DRIVER SIDE DOOR FAILS TO OPEN OR UNLOCK ONLY PASSENGER SIDE WORKS,TRUCK WON'T ACKNOWLEDGE FULLY NEW BATTERY IN REMOTE TO START TRUCK ,LOCKS ME OUT OF TRUCK AND DOESN'T HONK TO TELL ME KEYS ARE INSIDE ANYMORE ,CRUISE CONTROL WILL NOT CANCEL , TRANSMISSION PUMP FAILS CAUSING STALLING IN GEAR NOT SHIFTING GEARS PROPERLY JUMPING OUT OF GEAR. ENGINE WON'T TURN OVER AFTER ELECTRICAL SYSTEMS DRAIN OVERNIGHT PARKED ONE DAY. RADIO STATION TURNS CHANNELS BY ITSELF WITHOUT TOUCHING ANYTHING. DRIVING.

NHTSA ODI 11394426

PULLING TO GO UP BRIDGE OR HIGHWAY. TRACKING LIGHTS CHECK ENGINE LIGHT ABS LIGHT COMES OFF AND ON. BRAKING IS HARD

NHTSA ODI 11363550

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE SHUDDERED, FAILED TO ACCELERATE AND STALLED WITH AN UNKNOWN WARNING LIGHT FLASHING. THE VEHICLE WAS TOWED TO POWAY CHRYSLER JEEP DODGE RAM (13811 POWAY RD, POWAY, CA 92064), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.

NHTSA ODI 11322726

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO VATLAND CHRYSLER DODGE JEEP RAM (855 SOUTH, US-1 VERO BEACH, FL 32962) HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE 108,000.

NHTSA ODI 11307761

I WAS RIDING DOWN A BUSY HIGHWAY AND DOING 55MPH MY CAR STARTED TO STALL AND JUST CUT OFF, I COULDN'T GET OVER TO THE SLOW LANE ALOT OF TRAFFIC. IT CUTOFF AND I HAD TO GET OUT THE CAR AND WAVE OTHER CARS OFF SO THEY WOULDNT HIT ME. AS I GOT TO A SAFE AREA FROM HELP OF ANOTHER DRIVER THE CHECK ENGINE LIGHT WAS ON. I CUT THE CAR OFF AND CALLED MY HUSBAND AND HE SAID AFTER 10 TO TRY AND START IT BACK UP AND IT DID IT CRUNK BACK UP AND I DROVE SLOWLY HOME WITH HAZARD LIGHTS ON AND WHEN I GOT HOME AND CUT THE CAR OFF I LET IT SIT FOR 10 MINUTES AGAIN AND WHEN I TURNED IT BACK ON THE CHECK ENGINE LIGHT WAS OFF. THIS WAS SCARY FOR ME AND WHEN I RESEARCHED THIS PROBLEM IT SHOWS IT'S A RECALL FOR A CRANKSHAFT POSITION SENSOR BUT MY CAR IS NOT IN THE RECALL AND I CANT UNDERSTAND WHY NOT THIS COULD HAVE CAUSE ME AND MY FAMILY TO HAVE DIED BECAUSE OF THIS DODGE NEED TO INCLUDE ALL DODGE JOURNEYS AS I SEE ALOT OF PEOPLE ARE HAVING THIS ISSUE MY MILEAGE IS 68000.

NHTSA ODI 11302190

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT SHE EXPERIENCED SEVERAL ELECTRICAL FAILURES WITH THE VEHICLE. THE FUSES BLEW OUT WHEN A CHARGER WAS PLACED IN THE OUTLET AND THE AIR CONDITIONER AND POWER WINDOWS WORKED INTERMITTENTLY. ALSO, THE CONTACT FELT THE TRANSMISSION SLIPPING WHILE DRIVING, THE VEHICLE'S WATER TEMPERATURE OVERHEATED AND REMAINED ON THE "H" SETTING, AND THE VEHICLE STALLED WHILE DRIVING ON AN INCLINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS TAKEN TO DEPENDABLE CHRYSLER DODGE JEEP RAM (21415 ROSCOE BLVD, CANOGA PARK, CA 91304, (818) 883-9060) FOR THE RECALL REPAIR. AFTER THE REPAIR, THE CONTACT EXPERIENCED FAILURES WHILE DRIVING VARIOUS SPEEDS AND A BURNING ODOR WAS PRESENT. THERE WAS NO SMOKE OR FLAMES. THE CONTACT HAD TO TURN THE VEHICLE OFF AND WAIT TEN MINUTES TO RESTART IT IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE DEALER WAS CONTACTED AND DID NOT ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *TR*JB

NHTSA ODI 11254403

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE ELECTRONIC THROTTLE CONTROL WARNING INDICATOR WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO A NEARBY PARKING LOT. THE VEHICLE WAS TAKEN TO CECIL ATKISSION MOTORS (LOCATED AT 2630 E MAIN ST, UVALDE, TX 78801, (830) 278-4124) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 56,237.

NHTSA ODI 11241299

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE ABS AND TRACTION CONTROL INDICATORS REMAINED ILLUMINATED. ALSO, THE CRUISE CONTROL STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE WHEEL BEARING SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED AND THE FAILURE WAS REMEDIED; HOWEVER, THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

NHTSA ODI 11209755

TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE ACCELERATED ON ITS OWN. ALSO, WHEN THE CRUISE CONTROL WAS ENGAGED, IT WOULD SEIZE AND FAIL TO DEACTIVATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCOTT EVANS CHRYSLER, DODGE, JEEP, RAM (2280 BANKHEAD HWY, CARROLLTON, GA 30116, (770) 834-5050), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE REMEDY WOULD NOT BE AVAILABLE UNTIL NEXT MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 38,123.

NHTSA ODI 11181557

LITTLE OVER 30K MILES. ABOUT 47 MPH ON A 45 HIGHWAY AND NEEDED TO VEER RIGHT. I HAD MY MUSIC TURNED UP AND INSTEAD OF BREAKING I ALLOWED THE CAR TO COAST SO THE SPEED WOULD DROP BEFORE MY TURN I NEEDED TO MAKE. . WHEN I DROPPED TO A SPEED I WAS HAPPY WITH, THEN I START BREAKING AND THATS WHEN I REALIZED THE CAR HAD CUT OFF, THE STEERING WHEEL LOCKED UP, AND THE BRAKES BECAME TOUGHER TO PUSH. IT WAS A BUSY HIGHWAY AND A JUST AS BUSY RIGHT TURN THAT I WAS TRYING TO MAKE. I HAD TO THROW THE CAR IN NEUTRAL TO RESTART WHILE STILL ROLLING OR I WOULD HAVE BEEN HIT.

NHTSA ODI 11114167

WHILE THE VEHICLE IS IN MOTION ON THE HIGHWAY THE CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT APPEAR. WHEN THIS HAPPENS, THE VEHICLE LOSES ALL POWER AND BRAKES. AT THIS POINT I AM UNABLE TO ACCELERATE TO MOVE TO A SAFE AREA WHERE THE CAR NEEDS TO BE TURNED OFF AND RESTARTED. ONCE THE VEHICLE IS TURNED OFF AND BACK ON THE CHECK ENGINE LIGHT STAYS LIT AND THE TRACTION CONTROL LIGHT WILL TURN OFF MOMENTARILY. UPON DRIVING THE VEHICLE AGAIN, THE TRACTION CONTROL LIGHT WILL TURN BACK ON AND THE PREVIOUS STEPS NEED TO BE REPEATED.

NHTSA ODI 11113104