Dec 19, 2023Seats1 injury
Passenger headrest activated without warning striking passenger in the head while driving. x84 recall in effect. Dealerships wont return phone calls for the repair. no trouble indicator lamps
NHTSA ODI 11560972
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What 383 owners told NHTSA about the 2016 Dodge Journey
These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.
All (383)Crash / fire / injury (27)Engine (113)Transmission & drivetrain (86)Electrical system (84)Brakes (52)Seats (35)Steering (34)Speed control (32)Airbags (26)Electronic Stability Control (esc) (18)Fuel system (13)
3 of 383 complaints match · Seats · crash/fire/injury only · clear filters
Sep 7, 2023Seats1 injury
The passenger side active head restraint (AHR) burst open injuring the owner who was sitting in the passenger seat while the vehicle was moving. There was no rear end impact and there was no reason for the AHR to malfunction.
NHTSA ODI 11543275
Aug 27, 2018SeatsCrash2 injuries
AFTER BEING REAR ENDED AT A STOPPED POSITION AND PUSHED INTO ANOTHER STOPPED VEHICLE IN FRONT, THUS CAUSING A DOUBLE COLLISION, THE DRIVER SEAT HEADREST COMPLETELY EJECTED FROM DRIVER SEAT. DRIVER SEAT ADJUSTMENT BAR CAUSED DEEP TISSUE DAMAGE TO LEGS. THIRD ROW SEAT SPLIT AND SEPARATED SEAT SURFACE FROM BACK SUPPORT. INCIDENT TOOK PLACE AT A REDLIGHT FOR A LEFT-TURN LANE FROM THE HIGHWAY TO AN INTERSECTING ROAD. VEHICLE WAS STRUCK BY A MINIVAN STILL MAINTAINING FULL HIGHWAY SPEED OF AT LEAST 55 MPH. IMAGES ARE AVAILABLE UPON REQUEST.
NHTSA ODI 11122760
Working with the data? Download all 383 complaints as CSV · fetched from NHTSA July 20, 2026
How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2016 Dodge Journey verdict →