What 1,153 owners told NHTSA about the 2016 Dodge Grand Caravan

Left side door will not open. Electric door. I have a handicap grandchild and small grandchildren that I will not be able to get to fast enough in case of a fire. And if other door goes out, how will I be able to get them out. ITS A FIRE HAZZARD.

NHTSA ODI 11481286

The sliding doors are not opening. Either by pushing the buttons or trying to hand pull it open. It is completely stuck. To get my kids out of the car, I had to roll windows down and reach in, because they are in car seats.

NHTSA ODI 11479215

Drivers side door is stuck in the locked position and will not unlock or open no matter what is done.

NHTSA ODI 11477743

An electrical failure creates a buzzing sound when unlocking the car doors this has also led to failure of the back sliding door behind the driver seat to open.

NHTSA ODI 11475577

Driver side passenger sliding door is stuck in locked position and will not open manually or electronically. This poses severe safety risk in the event that passenger needs to exit vehicle quickly.

NHTSA ODI 11474054

When van is unlocked door actuator buzzes and doesn’t always unlock

NHTSA ODI 11473785

The passenger sliding door actuator is faulty and the door often gets stuck or is unable to lock/unlock.

NHTSA ODI 11469953

Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty

NHTSA ODI 11465586

Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.

NHTSA ODI 11464928

The rear driver's side door is stuck closed in the lock position. We can't open it at all, even from the outside. This is a major safety issue. Our other door has a very loud buzzing sound when unlocking, so I'm sure we're about to not have any working rear doors at all.

NHTSA ODI 11460572

The driver side sliding door is stuck in the locked position and the passenger side sliding door is stuck in the unlocked position. The driver side door cannot be opened at all.

NHTSA ODI 11457604

The passenger side door lock actuator has failed to work with any button from either the remote or the car controls. I am still able to lock it manually, but it is a major safety issue and a costly repair. The driver side lock works fine, but passenger was intermittently working, yet has failed recently.

NHTSA ODI 11457223

dodge grand caravan 2016 right push door lock gets stuck . Don't lock. Left push door don't unlock.

NHTSA ODI 11456706

Actuator of passenger side sliding back door was built wrong and makes a loud buzzing noise every time doors are unlocked.

NHTSA ODI 11453710

My passenger sliding door will not unlock. I have tried to move the lock but it will not move. I have tried using the keys it will not unlock. I know this is a problem for other 2016 Dodge Grand Caravan owners too. I only have 61,000 miles on my van. It is a safety issue that I would expect the manufacturer to resolve. I hope you will require the manufacturer to fix this problem. As others mentioned this is not just happening on one side of the car but eventually happens on both sides.

NHTSA ODI 11453128

Passenger side sliding door lock, no longer locks/unlocks via lock buttons unless lock on door is manually locked/unlocked by hand. Driver side sliding door makes a grinding sound when using lock buttons to lock door. No sound when unlocking this door.

NHTSA ODI 11448595

A month, or so ago our passenger slide sliding door started making a loud buzzing sound when we unlocked the doors. That is annoying, but to me is not a safety issue, so wasn't too concerned about it. What is going on with our driver side sliding door now I do believe is a safety issue and needs to be part of a recall. The driver side sliding door was refusing to unlock, or open sometimes but now it is all the time. We are unable to manually unlock it to use the door. It is stuck in the lock position and totally unusable now as we are unable to manually unlock it by hand and unable to unlock it using the door locks, or the the remote. The lights flash when i click the button on the remote to open that door, but it doesn't respond and unlock it. What is gonna happen when the other door decides to do the same thing and no one can get out of the van in the case of an emergency. This needs to be a recall and be fixed for all the families that drive and love your vans. We've never had an issue like this with our previous years of Dodge vans. I got the warranty thing in the mail for this to be fixed with 150,000 miles, or less. At the time I got the letter ours was only doing the buzzing sound on the one door, but it already had 160,000 miles on it, so it was past the warranty time to get fixed. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11448673

Power locks actuators in sliding doors are failing, produce loud buzzing noise. Failure of locks could present risk of trapped passengers.

NHTSA ODI 11448524

Sliding door actuator will not lock

NHTSA ODI 11447979

The right (passenger side) sliding door is locked closed and will not open from the inside or outside. Rear-seat passengers are being forced to exit through the windows, rear hatch, front doors, or the other sliding door. This is not only an unnecessary inconvenience but also potentially very dangerous if there's an accident when occupants need to exit the vehicle quickly. I will take the vehicle to the dealer for inspection. There were no warning lamps, messages or other symptom prior to the failure. The problem first appeared two days ago, the van has less that 100,000 miles.

NHTSA ODI 11447382

Sliding passenger door actuator makes a loud buzzing noise when unlocking, and also will fail to unlock. In the event of an emergency, passengers will be unable to unlock the door and exit from the vehicle. No warning lamps have activated, notifying of a problem. There are no recalls on file.

NHTSA ODI 11446973

Sliding door buzzes when locking from front driver and passenger side automatic locks. Not sure if it closes as we have child safety locked so not able to open from inside.

NHTSA ODI 11445958

According to research there is known problem with the slidding Van Doors for the 2016 Dodge Caravan. Both of my van doors have went out and is stuck in lock mode, to where it will not unlock or open. This is a safety issue especially when you have children that cannot unrestrain themselves from a seatbelt or car seat.

NHTSA ODI 11445177

Loud buzzing sound when unlocking doors coming from sliding passenger side sliding door. At times cannot get door to operate. Safety issue!! I have reported this earlier and want to know when recall will occur. Dealer approx cost $1000 per door. Crazy, that people may get trapped inside car, and there is nothing Dodge is doing about it. Like I said, I have reported this before, so the date shown on this complaint may not match original NHTSA submission.

NHTSA ODI 11443436

The car will just turn off, requiring it be placed in park and restarted.

NHTSA ODI 11443486