What 521 owners told NHTSA about the 2016 Chrysler Town And Country

The contact owns a 2016 Chrysler Town & Country. The contact stated that the rear passenger’s side sliding door would not open and the rear driver’s side sliding door was making a grinding sound. The vehicle was taken to the dealer and diagnosed with door axle failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall associated with the VIN. The failure mileage was approximately 115,500.

NHTSA ODI 11435351

Sliding door locks quit working got stuck. Manuel and power door locks stuck unable to lock or unlock sliding doors. trapped in back of car. DANGEROUS!!!!

NHTSA ODI 11434341

The driver side rear sliding door has stopped working. You cannot get it to open manually or through the push of a button. We have tried pushing the button beside the door panel itself, pushing the button in the front by the windshield (where the buttons for the other doors are located and working fine), tried opening it manually from within the vehicle, and manually from outside of the vehicle. It will not budge.

NHTSA ODI 11433841

The sliding door lock actuators are faulty and will not allow the door to open even manually. This is a huge issue in the event of an emergency to get children out of the back of the car.

NHTSA ODI 11433521

The second row, sliding doors have always made a buzzing sound when closing. Last year the driver's side sliding door stopped making the buzzing sound and a light would come on while driving down the road indicating a door was open, then the door became inoperable and the motor had to be replaced. Now the passenger side sliding door is doing the same thing and looks like it may have to be replaced as well.

NHTSA ODI 11433430

I was in my car's passenger seat and my partner was driving when the passenger head rest deployed. We were not in an accident and were traveling slowly in traffic. Had I not been leaning forward my neck may have been injured. I called the dealer and am taking the van in Monday. There were no warning systems activated

NHTSA ODI 11433449

Back sliding door wouldn't open.

NHTSA ODI 11433200

Right side passenger sliding door makes a buzzing noise whenever the doors unlock.

NHTSA ODI 11432910

Driver side rear sliding door is inoperable in the locked and closed position creating safety concerns for second and third row passengers,

NHTSA ODI 11431837

The contact owns a 2016 Chrysler Town and Country. The contact stated that he noticed a fuel leak near the undercarriage of the center of the vehicle while it was running. The contact took the vehicle to an independent mechanic who inspected and diagnosed the failure as a transmission leak near the rear and that a new transmission oil pump and converter needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 145,000.

NHTSA ODI 11431366

The sliding door behind the driver's seat will not open. It is an automatic door that can also be opened manually. I'm unable to open the door at this time. This is a safety issue because it is preventing exit from the vehicle. The light on the button to open that sliding door is not working as well. There have been no other indications as to why this is not working properly.

NHTSA ODI 11431285

My driver side passenger van door won’t open. It won’t open when pulled open. The keyfob can’t open it. The button in the van won’t open it.

NHTSA ODI 11431264

*Torque converter clutch circuit/open *unknown *unknown *no it has not *check engine light is currently on

NHTSA ODI 11430404

Driver side sliding door buzzes when locking/unlocking door. Was told by dealership it is a bad actuator and will soon fail completely leaving the door permanently locked or unlocked.

NHTSA ODI 11429857

Transmission pump has faulted and no longer works. Has caused damage to the transmission. A private mechanic (not dealership) has confirmed this. Vehicle has 75k miles on it. No warning lamps. When the pump went out it cause erratic acceleration and poor take off from a stop. There is a previous recall for this year of vehicle, but for some reason my vehicle is not covered. For reference, please see recall S44. Manufacture date is Nov 2015.

NHTSA ODI 11429365

The driver side sliding door is stuck in the locked position and will not unlock using the key fob, the door locks on the front doors, the manual door lock on the door itself, or by pulling on the handle to open the door. This door will not open at all and is a very dangerous safety hazard if we were to be involved in an accident or have a vehicle fire and the door cannot be opened. There is no warning notice or error given thru the vehicle's message center on the dash.

NHTSA ODI 11428997

On August 13, 2021, while driving at about 60 miles per hour, the vehicle lost power and power steering. Air conditioning continued to work. I was able to coast, move over to the right lane, place the transmission into neutral and restart the engine. I then placed the transmission back into drive, increased my speed and resumed my trip. This occurred previously on August 15, 2017, resulting in Complaint Number 11047478 being filed with your department.

NHTSA ODI 11428999

My Town and Country had its transmission fail. An independent transmission shop and the dealership service department both agreed that it was the hydraulic pump which failed. according to Chrysler the vehicle does not fall under the recall associated with NHTSA Campaign Number: 16V461000, but the failure seems to be the exact same thing.

NHTSA ODI 11429010

As I was driving about 45MPH my car dropped down to a lower gear. It stayed there until I pulled over and turned off the car. I started it back up and it was fine. It ran good for about two miles or so and did it again. I stopped into a Chy dealership and they said it was the solenoid in the transmission. They said they had problems with this on other town and country vans. My van only has 72000 miles on it.

NHTSA ODI 11428212

LATCHES/LOCKS/LINKAGES 2016 Town and Country sliding doors could not be opened. The door(s) could not be opened either by using the mechanical handle or electronic remote switches or controls. Both of the sliding door lock actuators when the consumer operates either one or both sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. NHTSA Action Number: PE21016 defect that was identified in the lock actuator that could lead to the locks failing or creating the buzzing noise

NHTSA ODI 11427327

Early 2021 the driver's side sliding door would not open from the outside or from the inside. At this time the passenger side sliding door was working. In May 2021 I took it to an independent service facility. They replaced the door latch assembly and checked the wiring. The door then opened and closed inconsistently. I took it back and this time It worked by using the key fob, the door button and the above dash button; but when opening it manually it did not slide on its own. Also at this time the passenger side door stayed in an unlocked position and could be opened when all doors were supposed to be locked. Sometimes the door alarm would go off when it was opened this way and sometimes it didn't. At this point I took it to the dealership (7-29-2021). I was told the prior service center used a Mopar part and they would put it under warranty and replace it but I would be charged for labor. The passenger side door latch assembly would also have to be replaced, bringing the total to over $1,900. Estimated date of completion is 8-3-2021. This is definitely a safety problem since the door could not be opened from the inside and passengers in the back would not be able to open it under an emergency situation.

NHTSA ODI 11427331

My van only has 59,400 miles on it. We were on vacation stopped at a stoplight, when the light turned green, I stepped on the gas pedal, the engine would rev up and there was a high pitched sound, and then the van would jerk forward. The van exhibited difficulty with shifting. No warning lights came on before this incident, only after the van started to exhibit difficulty shifting. Codes noted: P0734-Gear Ratio Error in 4th P0868-Line Pressure Low P0745-Gear Ratio Error in 5th P083B-LC Pressure switch rationality P1790- Fault Immediately After Shift P0944-Loss of hydraulic Pump Prime I had to have my van towed to a Chrysler dealership they noted that the transmission fluid pump line pressure was only getting to 25 psi and loud whine from pump. Debris noted in the pan. Transmission was replaced with reman due to debris in the pan and replaced trans cooler and flushed transmission lines. Had I kept driving my van, it could have easily stalled in an intersection. If that would have happened, my family could have easily been hit by on-coming traffic. There is a recall S44 for 2016 Chrysler Town and Country Vans for this exact thing happening to the transmission. I do not understand why my van is not included in the recall. My van only has 59,400 miles, this should not happen.

NHTSA ODI 11427213

Right sliding door buzzes when unlocking.

NHTSA ODI 11425284

The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to lock the doors, the rear passenger’s side door would not lock. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was taken to an independent mechanic and the rear passenger’s side sliding door was repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000

NHTSA ODI 11424959

On 3 July 2021 the driver side rear sliding door became inoperable. The door would not open using either the electronic motor or by manually pulling the handle and sliding the door. The door lock appeared to be jammed in the locked position and could not be unlocked either electronically or manually. Not being able to open the rear door in any manner is unsafe and in the event of an accident would not allow access or egress to passengers in the rear of the vehicle. I had an independent ASE Certified Master Mechanic asses the issue. The only way to get the door open was to remove the door panel from the inside and manually push the lock actuator back into the correct position. Upon further inspection and testing it was noted that flipping the child safety lock back and forth several times seemed to have reset the actuator and the lock and door has worked correctly since.

NHTSA ODI 11424732