What 521 owners told NHTSA about the 2016 Chrysler Town And Country

The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passenger’s and driver’s side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.

NHTSA ODI 11705879

The contact owns a 2016 Chrysler Town and Country. The contact stated that the locking mechanism of the driver's side rear sliding door had failed and the door could not be opened remotely or manually. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 62,000.

NHTSA ODI 11622446

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 30 MPH, the vehicle inadvertently down shifted to first gear. The contact stated that the vehicle failed to shift 3rd or 4th gear. The contact stated that after the vehicle down shifted, the check engine warning light illuminated. The contact stated that he quickly pulled the vehicle off the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the passenger’s side sliding door failed to open as needed. The vehicle was taken to the dealer where it was diagnosed that the actuator failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer and manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 138,000.

NHTSA ODI 11489789

The contact owns a 2016 Chrysler Town and Country. The contact stated that while operating the vehicle, the warning indicating the passenger side sliding door was unlocked had displayed and the ceiling light would remain illuminated. On several occasions while driving, the sliding door erroneously opened. The vehicle was taken to the local dealer who diagnosed that the door latch was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 76,000.

NHTSA ODI 11460405

The contact owns a 2016 Chrysler Town & Country. The contact stated occasionally the rear passenger’s side sliding door failed to open or close in higher temperatures. The contact stated that the overhead light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000. The VIN was not available.

NHTSA ODI 11435993

The contact owns a 2016 Chrysler Town & Country. The contact stated that the rear passenger’s side sliding door would not open and the rear driver’s side sliding door was making a grinding sound. The vehicle was taken to the dealer and diagnosed with door axle failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact there was no recall associated with the VIN. The failure mileage was approximately 115,500.

NHTSA ODI 11435351

The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to lock the doors, the rear passenger’s side door would not lock. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was taken to an independent mechanic and the rear passenger’s side sliding door was repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000

NHTSA ODI 11424959

The contact owns a 2016 Chrysler Town and Country. The contact stated that he was not able to enter or exit the vehicle through the passenger’s side sliding door. The contact also stated that the driver’s side sliding door was making a loud buzzing sound whenever it would close. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where the contact was informed that both locking mechanisms needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact back to the local dealer. The failure mileage was approximately 105,000.

NHTSA ODI 11424761

The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was parked, the contact attempted to unlock the vehicle and became aware that the driver’s side sliding door would not open automatically nor manually. The contact stated that it seemed as if the door was in a locked status. The contact was not able to unlock nor open the door. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.

NHTSA ODI 11424783

The contact owns a 2016 Chrysler Town and Country. The contact stated that the driver-side rear sliding door locking mechanism failed and the door would not open from inside or outside the vehicle. The vehicle was taken to an independent mechanic who replaced the door actuator and the failure was remedied. Later the failure had occurred on both the rear driver’s and passenger’s side sliding door. The failure was not yet repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 20,000.

NHTSA ODI 11423249

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR LATCH WAS FAULTY AND FAILED TO OPEN AS NEEDED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GRAY CHRYSLER DODGE JEEP RAM (894 N 9TH ST, STROUDSBURG, PA 18360, (570) 517-5600) WHERE IT WAS DIAGNOSED WITH NEEDING THE REAR DRIVER'S SIDE DOOR LOCKING ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,200.

NHTSA ODI 11414927

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN AND WAS LOCKED IN THE CLOSED POSITION. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 96,000.*DT

NHTSA ODI 11412871

PASSENGER SIDE REAR DOOR LOCK MAKES BUZZING SOUND WHENEVER UNLOCK IS PRESSED FROM ANY SOURCE. ISSUE OCCURS WHETHER STATIONARY OR IN MOTION.

NHTSA ODI 11339912

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR WAS STUCK IN THE LOCKED POSITION AND COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. BAKERSFIELD CHRYSLER JEEP FIAT (3101 CATTLE DR, BAKERSFIELD, CA 93313, (661) 832-3000) STATED THAT THERE WERE NO RECALLS. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 60,000.

NHTSA ODI 11271069

CPSC: THE CHECK ENGINE LIGHT WAS BLINKING AND THE VAN KEPT STALLING. THEN THERE WAS THE PROBLEM WITH THE SLIDING DOOR FLEW OPEN WHILE DRIVING. *BF THE DEALER FOUND THE RIGHT SIDE SLIDING DOOR HANDLE BUTTON WAS STICKING. THEY REPLACED THE HANDLE AND RE-INSTALLED A TOP HINGE. THE CONSUMER HAD TO RETURN TO THE DEALER FOR A SECOND TIME, BECAUSE THE RIGHT SLIDING DOOR WAS MAKING A NOISE AND IT STILL WAS NOT LATCHING PROPERLY. AGAIN, THE DEALER ADJUSTED THE TOP DOOR ROLLER, CLEARED AND LUBED THE TRACKS. THE NEXT DAY, THERE WAS STILL A NOISE IN THE DOOR AND IT WAS STILL NOT FUNCTIONING PROPERLY. THE DEALER REPLACED THE TOP, SLIDING ROLLER AGAIN. FOUR DAYS LATER, THE DOOR DIDN'T WORK AT ALL AND HAD NO MOTOR FUNCTION AND DID NOT WORK. *JB

NHTSA ODI 10944748