What 30 owners told NHTSA about the 2016 Cadillac Cts-v

Message "Shift to Park" even though the car is already in Park, preventing shutting down the car.

NHTSA ODI 11667214

The contact owns a 2016 Cadillac CTS. The contact stated while the vehicle was parked, the carbon fiber-optic piece on the rear passenger door was fractured. The contact stated the occupant was exiting the rear passenger's door when the occupant was stabbed by the carbon fiber-optic piece. The contact stated that the occupant was stabbed in the back of the right arm. No medical attention was needed. The contact stated that the carbon fiber optic pieces on all four of the door panels and the glove compartment had been replaced several times. The contact stated the glove compartment carbon fiber optic piece was replaced three times. In addition, the contact stated that the carbon fiber optic pieces on each door panel had been replaced twice. The manufacturer was made aware of the failure, and several cases were filed. The failure mileage was approximately 20,000.

NHTSA ODI 11657637

The passenger side airbag stays illuminated after the vehicle is started and continues to stay on as the vehicle is driven, never going off. General Motors have not issued a recall on this safety problem with the 2016 Cadillac CTS. My [XXX] address [XXX] . My phone number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11645750

The contact's relative owns a 2016 Cadillac CTS. The contact stated that while driving at approximately 40 MPH, the passenger's side air bag warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the front passenger's side air bag inflator needed to be replaced. The dealer informed the contact that the VIN was not included in a related recall and provided an estimate for the repair. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 49,790.

NHTSA ODI 11645131

Center console screen again has stopped working, no access to settings for the car nor any way to correct settings at this point. Many of the settings can be critical to safe driving of the car and have no manual alternative. This is the second screen in 50k miles.

NHTSA ODI 11611649

Rear differential failed @ 44,600 miles. Dealer said car was unsafe to drive. Dealer unable to obtain replacement after 30 days. Internet search shows this to be a known issue.

NHTSA ODI 11563267

The contact owns a 2016 Cadillac CTS. The contact stated that while driving at highway speeds the rear end of the vehicle lowered. There was an abnormal roaring noise detected from the wheels. There were no warning lights illuminated. The vehicle was taken to the local dealer who informed the contact that the failure was due to the run flat tires. The vehicle was taken back to the local dealer where it was diagnosed that the differential was not properly lubricated; and informed him not to drive the vehicle. The parts to repair the vehicle was on back order. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 60,000.

NHTSA ODI 11501662

Torque converter shudders and jerks abruptly. There’s trouble slowing down at times and it has a difficult time shifting up or shifting down i gears.

NHTSA ODI 11487639

I have 2 complaints. #1 The transmission shifts extremely hard in and out of gear 1. This issue a known issue, but GM has no resolution. There is a bulletin. The problem is, my car is no shifting poorly in all gears and causing a serious safety issue at all speeds and gears. It won't go into gear causing safety concerns. I have reported the transmission issue multiple times while under warranty and it is now worse outside of warranty! #2 Adaptive cruise has also been reported multiple times and I have paid to get both front sensors replaced. Only to have the issue continue. The dash will show a car is in the path, but there is a 2-3 second delay before car starts to slow down. Often brakes do not engage and the alarms just go off. I have driven a loaner car of similar years and they do not operate the same. This car is an outlier.

NHTSA ODI 11470625

The component that failed on my vehicle is the rear differential. My safety was put at risk by my vehicle hesitating on the highway where I lost speed and was almost rear ended. At that point I had to pull over onto a shoulder with grass to wait on the side of the highway for a tow. My vehicle has been with the dealer for the past 2 months. No warning lights or signals.

NHTSA ODI 11468827

The component that failed was the rear differential. I had to pull over on a grassy area on the merrit parkway which put my safety at risk. The component has been inspected by the dealer. No warning lamps appeared. I heard a whining sound and a grinding noise.

NHTSA ODI 11461848

The side detection light in both side mirrors stays on even when the vehicle is turned off. This may cause an accident while driving The problem is confirmed by the dealer No No

NHTSA ODI 11434935

CUE screen is “cracked”. Can no longer see about 1/2 of back up camera screen. Barely missed backing into my neighbors car.

NHTSA ODI 11430899

A known issue. “Clutch slow to fill” is a defect of the 8 speed transmission that causes the vehicle to violently buck and surge at low speeds and is dangerous as it makes it unreliable when driving at low speeds since it can randomly lunge forward dangerously. Dealership replaced transmission valve body under warranty and flushed transmission twice but problem remains. Dealership claims it can be fixed with an “update” but tried to charge over $300 for the “update” when it is a defect that should have been fixed under warranty for free or have a recall.

NHTSA ODI 11424320

Cracked CUE screen dealership states not covered under warranty and requesting $1700.00 to replace. My 2016 CTS has only 28,500 miles and has always been kept in the garage since I purchased it new in 2016. I truly feel GM should being covering the cost of replacement on this system on a vehicle that had a $64,000 price tag.

NHTSA ODI 11423114

WHILE ACCELERATING FROM A STOP, MY VEHICLE LOSES ALL POWER TEMPORARILY. THROTTLE MODULATION DOES NOT INCREASE RPM. AT TIMES THE VEHICLE WILL JERK FORWARD AND BACK AS IF POWER IS BEING PUT DOWN THEN STOPPED ABRUPTLY. ONE TIME I HAD THIS HAPPEN, MY LIGHTS, GAUGES, POWER STEERING, AND ENGINE POWER ALL WENT AWAY. IT FIXED ITSELF AFTER ABOUT 15 MINUTES OF TRYING TO FIGURE OUT WHAT WAS HAPPENING. VERY DANGEROUS AND SCARY EXPERIENCE WHEN THIS HAPPENS ON THE ROAD.

NHTSA ODI 11385311

WHEN I ACCELERATED THE TRANSMISSION FELT LIKE IT GOT STUCK AND CONTINUED TO REV WHEN I ATTEMPTED TO ACCELERATE AND FELT LIKE I WAS NOT MOVING. RPM CONTINUED TO GO UP BUT NO POWER. OTHER TIMES A VIG BUMP IS FELT WHEN I TAKE FOOT OFF GAS FOR A KOMENT AND WHEN I PLACE IT BACK ON TO ACCELERATE THE BIG BUMP IS FELT. HAVE TAKEN IT TO CADILLAC SEVICE TWICE AND BOTH TIMES TRANSMISSION WAS REPROGRAMMED BUT IT DID NOT DIX THE PROBLEM.

NHTSA ODI 11373601

THE CADILLAC CUE DISPLAY FOR RADIO, INFO, HVAC, NAV, ETC. HAS BEGUN TO CRACK (AKA SPIDERWEB CRACKS) WHICH HAS NO MADE THE TOUCH SCREEN UNUSABLE AND BEGUN TO DEGRADE VEHICLE CA0PABILITY. THE DISPLAY FREQUENTLY BLINKS AND MAKES EMITS RANDOM AUDIO TONES BOTH OF WHICH ARE VERY DISTRACTING WHILE DRIVING AND CAUSING A SAFETY HAZARD.

NHTSA ODI 11353726

AT 45MPH THE RIGHT FRONT WHEEL SHUDDERS. IT ONLY HAPPENS OCCASIONALLY. I'VE CHECKED IT ON VERY SMOOTH ROADS TO MAKE SURE IT WASN'T THE CONDITON OF THE ROAD CAUSING THE SHUDDER. SOMETIMES, WHEN THE CAR SHIFTS, IT SHIFTS VERY HARD AS IF BEING BUMPED IN THE REAR. I HAD IT CHECKED AND I'M TOLD IT MAY BE A TRANSMISSION ISSUE BUT NOT SURE. THE ORIGINAL TIRES ARE ON THE CAR AND AT 48 THOUSAND MILES THEY HAVE WORN EVEN. I'VE HAD THE FRONT END CHECKED FOR ALIGNMENT AND THE FRONT WHEELS BALANCED. THAT IS NOT THE ISSUE.

NHTSA ODI 11337345

TL* THE CONTACT OWNS A 2016 CADILLAC CTS. A HOWLING NOISE EMERGING FROM THE REAR OF THE VEHICLE REAR END DIFERENTIAL INTERNAL BEARING FAILURE AND METAL DEBRI NO CONSEQUENCE, VEHICLE REPAIRED BY THE DEALER UNDER WARRANTY THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH A HOWLING NOISE EMERGING FROM THE REAR OF THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER PARKWAY CADILLAC VALENCIA, 24055 CREEKSIDE RD, SANTA CLARITA, CA 91355, THEY DETERMINED THAT THE REAR END DIFFERENTIAL BEARING FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,053.

NHTSA ODI 11308790

THE CAR CAUGHT ON FIRE WHILE DRIVING IN NYC AT SPEEDS OF 10-20 MPH FIRST THE CAR STARTED TO SMOKE IN THE FRONT HOOD WHILE TURNING LEFT ON 5TH AVENUE. I GOT OUT OF THE CAR AND THE CAR WAS ON FLAMES. I HAVE A DASH CAMERA AND IPHONE FOOTAGE OF THE INCIDENT. I BOUGHT THIS CAR FROM AN AUTHORIZED CADILLAC DEALERSHIP IN JUNE 2019 AND THE CAR CAUGHT ON FIRE ON CHRISTMAS DAY 2019

NHTSA ODI 11307353

TL* THE CONTACT OWNS A 2016 CADILLAC CTS. THE CONTACT STATED THAT THE BATTERY BECAME INOPERABLE AND THE VEHICLE FAILED TO START. ALSO, WHILE MAKING A TURN, THE SIGNAL INDICATOR HANDLE FAILED TO ENGAGE IN POSITION. ADDITIONALLY, THE DASHBOARD LEATHER WAS CURLING AND THERE WAS AN ABNORMAL RUMBLING NOISE WHILE REVERSING. THE CONTACT STATED THAT THE POWER STEERING MESSAGE WAS DISPLAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CONKLIN FANGMAN CADILLAC (3200 MAIN ST, LOT B, KANSAS CITY, MO 64111, (816) 714-7654) WHERE THE BATTERY WAS RECHARGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 7,000. THE VIN WAS INVALID.

NHTSA ODI 11265320

CAR HAS JUST PASSED THE WARRANTY. PUT THE CAR IN THE SHOP FOR AN OIL CHANGE, WHEN I GOT IT BACK I COULD HEAR A YANG YANG NOISE LIKE I HAD A BAD TIRE, IN THE MEAN TIME ON STAR SENT A NOTICE THAT THE SOMETHING WAS WRONG WITH THE BRAKES AND STABILITY CONTROL. THE NOISE COULD BE HEARD AT ANY SPEED. SO NOW I HAVE TO SPEND $4000 FOR CAR REPAIRS FOR A CAR NOT QUITE 3 YEARS OLD? NEED A BREAK, DISCOUNT OR SOMETHING. I'M STILL MAKING PAYMENTS ON THIS CAR.

NHTSA ODI 11258688

I BOUGHT THE CAR AS NEW WITH 6711 MILES. AROUND 12000 MILES THE VEHICLE WOULDN'T START. ROADSIDE ASSISTANCE HAD TO REPLACE THE BATTERY ON 3 DIFFERENT OCCASIONS FROM 6-28-17 TO 8-19-17. THE BATTERY WAS COMPLETELY DOWN,NO CELLS, CAN'T BE CHARGED. THE CAR WAS PARKED EACH TIME. DEALER AND GM COULDN'T FIND THE PROBLEM. NO FEEDBACK FROM THEM. DEALER KEPT THE CAR FROM 8-19-17 UNTIL 11-1-17. STILL NO VALID EXPLANATION THE PROBLEM. THEY SAID THEY CAN'T DUPLICATE IT.

NHTSA ODI 11043114

TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A RUMBLING NOISE AND THE WHEELS MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO FAULKNER CHEVROLET (298 STOKE PARK ROAD BETHLEHEM, PA 18017 (866) 457-4666) FOR ROUTINE INSPECTION. THE MECHANIC DIAGNOSED THAT THE TWO FRONT WHEELS AND REAR DRIVER'S SIDE WHEEL WERE BENT DUE TO DEFECTIVE ALUMINUM. THE WHEELS WERE NOT REPLACED. THE MANUFACTURER STATED THAT THE WARRANTY HAD EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. *BF CONSUMER STATED BRAKE LINE- NOT SNAPPED IN PROPERLY AS PER REPAIR. THE TIRES WERE FOUND 3 OUT OF WHEEL PHYSICALLY BENT, AFTER INSPECTION OF A RUMBLE NOISE ON THE RIGHT FRONT WHEEL WHILE DRIVING. UPDATED 7/17/18*JB *TR

NHTSA ODI 11022821