What 194 owners told NHTSA about the 2015 Volkswagen Jetta Hev

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC) AND THE DEALER WAS UNABLE TO PROVIDE THE PART FOR THE RECALL REPAIR IN A REASONABLE AMOUNT OF TIME FRAME. THE CONTACT CALLED THE DEALER FOR MONTHS AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE SERVICED UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR THE RECALL REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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ABOUT THREE WEEKS AGO WITH 16K MILES I CALLED VW AND INDICATED THAT MY JETTA SMELLED LIKE DIESEL. I WAS TOLD IT WAS PROBABLY JUST AN OVERFILLED FUEL TANK. IT TURNED OUT TO BE A LEAKY HIGH PRESSURE FUEL PUMP. ON THE 2015 JETTA, THIS IS LOCATED ON THE TOP OF THE ENGINE. THIS LITERALLY MEANS THAT FUEL WAS LEAKING DIRECTLY ONTO THE HOT ENGINE AND EXHAUST. THE LEAKING FUEL EVENTUALLY ATE THROUGH RADIATOR LINES AND CAUSED A COMPLETE LOSS OF COOLANT. OBVIOUSLY LEAKY FUEL + HOT ENGINE / EXHAUST = FIRE RISK. NOT TO MENTION THE COOLANT LOSS STRANDED MY FAMILY ON THE SIDE OF THE ROAD. THE LOSS OF COOLANT HAPPENED AT CITY SPEEDS AND STRANDED MY FAMILY.

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CANISTER FILTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.

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THE "START ENGINE STOP" BUTTON IS LIVING AWAY ON THE LETTER N OF ENGINE, CAUSING A METAL BLADE TO PIERCE THE SKIN WHEN THE BUTTON IS DEPRESSED TO START OR STOP THE CAR.

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I BOUGHT MY CAR IN JULY 2015, NEW, FROM LARRY ROESCH DEALER IN CHICAGO, AFTER WAITING 8 HOURS IN THE WAITING ROOM FOR THEM TO "CLEAN MY CAR IN THE BACK SHOP"- WHILE SEVERAL OTHER CUSTOMERS CAME AND WENT WITH THEIR NEW CARS. AFTER ONLY A FEW THOUSAND MILES ON MY CAR, IT NEEDED TO HAVE A QUART AND HALF OIL ADDED TO IT AND THE OIL LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID IT WAS "NORMAL". AFTER I CALLED THE MANUFACTURER TO REQUEST A LETTER STATING MY CAR WAS CLEAR AND DID NOT HAVE ANY RECALL ISSUES, I WAS TOLD THE LETTER COULD NOT BE ISSUED BECAUSE THERE WAS, INDEED, A RECALL ISSUE WHICH HAD TO DO WITH THE CAMSHAFT. I WAS TOLD THIS ISSUE DID NOT HAVE A FIX FOR IT AND WOULD NOT HAVE ONE UNTIL MARCH 2016. I REQUESTED A LETTER STATING IT WOULD BE SAFE TO DRIVE THE CAR WITH MY CHILDREN AND FAMILY, BUT VW SAID THEY WERE NOT ABLE TO GIVE SUCH A LETTER STATING THAT THE MODEL OF THE CAR WAS "SAFE TO DRIVE". I TOLD THEM I WAS NOT COMFORTABLE DRIVING A CAR THAT COULD POTENTIALLY SHUT OFF WHILE DRIVING ON THE HIGHWAY AND CAUSING INJURY OR DEATH TO MY FAMILY-- AT THAT POINT, VW AGREED TO TOW MY CAR AND TO REPLACE THE CAMSHAFT (EVEN THOUGH I WAS INITIALLY TOLD BY VW THAT THE CAMSHAFT REPLACEMENT WOULD CAUSE THE VERY SAME ISSUE). I RECEIVED THE VW JETTA SE 1.8T BACK FROM PUGI DEALERS LAST THURSDAY AND WAS TOLD THERE SHOULD NOT BE ANY OTHER PROBLEMS. TODAY, I DROVE HALF MILE FROM MY HOME TO THE LAUNDRY AND WHEN I RETURNED TO MY CAR, THE CAR WOULD NOT START, THE LIGHT INDICATOR FOR "STEERING MALFUNCTION AND ENGINE ISSUES" CAME ON. I CALLED VW AND THEY HAVE TOWED THE CAR TO PUGI DEALERSHIP, YET AGAIN, AND I DO NOT HAVE A CAR - ONCE AGAIN- TO TAKE MY CHILDREN TO SCHOOL AND WORK, ETC. THERE IS A VERY OBVIOUS AND SERIOUS ISSUE WITH MY CAR. IT IS NOT SOMETHING TO PLAY WITH PEOPLE'S LIVES OVER, SINCE VW TOLD ME IT CANNOT BE FIXED AND COULD POTENTIALLY CAUSE A CRASH.

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT GRABBED A CELLULAR PHONE OUT OF THE STORAGE COMPARTMENT IN THE MIDDLE CONSOLE OF THE VEHICLE. THE CONTACT STATED THAT AT THAT TIME THE ON/OFF SWITCH WAS ACCIDENTALLY DEPRESSED, CAUSING THE VEHICLE TO SHUT OFF WHILE STILL IN MOTION. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,200.

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I BOUGHT A BRAND NEW 2015 VW JETTA IN JUNE 2015 IN SAN JOSE, CA. ON 7TH NOV 2015 I WAS IN THIS JETTA WITH MY FAMILY, DRIVING AT 70 MPH. TRAFFIC STARTED SLOWING DOWN AND I TRIED BRAKING BUT I HAD ALMOST NO BRAKES. THERE WERE NO WARNINGS IN THE VEHICLE TO LET ME KNOW THERE WAS A FAILURE. FORTUNATELY I WAS IN THE EXTREME RIGHT LANE AND SWERVED TO GET ON TO THE SHOULDER OF THE ROAD TO AVOID HITTING OTHER CARS. MY FAMILY AND I AND OTHERS MAY HAVE BEEN KILLED OR INJURED. VOLKSWAGEN SAYS THEY WILL LOOK INTO IT AND ARE WILL DECIDE IF THIS IS COVERED UNDER WARRANTY. MEANWHILE I AM WITHOUT A CAR AND THEY DO NOT KNOW WHEN THEY WILL GET IT FIXED.

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE MANUFACTURER'S MISREPRESENTATION OF THE EMISSION RESULTS AFFECTED THE VALUE OF HER VEHICLE. AS A RESULT, NO ONE WANTED TO BUY THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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AIR CONDITIONING DECREASES OUTPUT BY 40-60% AFTER 80-150 MILES OF CONSTANT DRIVING ON EXPRESSWAY DURING HOT DAYS [ABOVE 85 DEGREES] AND HIGH HUMIDITY [ABOVE 70 %}. DECREASE IN VOLUME OF AIR FROM VENT, WITH NO CHANGE OF AIR SPEED CONTROL AND MUCH WARMER AIR. AIR RECIRCULATION BUTTON IN "OFF" POSITION.HAVE TO STOP CAR FOR 10-15 MINUTES FOR EVAPORATOR TO DEFROST AND DRAIN ON PAVEMENT. AFTERWARDS, AC IS COLD FOR ANOTHER 60-100 MILES.TWO DIFFERENT VW DEALERS INDICATE NO BAD CODES FOR AIR CONDITIONER. CONTINUED TO OCCUR FIVE MORE TIMES IN SUMMER.

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CRUISE CONTROL ERRORS OUT WHEN THE ON OR SET BUTTONS ARE PRESSED. DASH DISPLAYS "ERR". ONCE THIS TAKES PLACE THE ONLY SOLUTION IS TO TOTALLY STOP, REMOVE THE KEY AND RESTART THE VEHICLE. THIS MORNING WAS THE FOURTH TIME THIS WEEK. VEHICLE IS NOW THREE WEEKS OLD AND HAS <250 MILES TOTAL. IT HAS HAPPENED AT SPEEDS OF 35, 45, 55 AND 65 (MY NORMAL COMMUTE ROUTE). WHILE SEARCHING THE INTERNET IT SEEMS THIS IS A COMMON PROBLEM AND HAS BEEN KNOWN FOR MONTHS IF NOT YEARS. WHY ARE THEY STILL PLACING THE DEFECTIVE SYSTEMS ON THE ROAD?

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TRAVELING ON THE FREEWAY GOING TO SWITCH TO THE FAST LANE AND THE ENGINE REVERTS TO IDLE SPEED. THE ENGINE DOES NOT TURN OFF AND NO LIGHTS COME ON BUT RPM'S GO DOWN TO AROUND 900 AND THE ENGINE DOES NOT RESPOND. I PUT THE CAR IN NEUTRAL AND DEPRESSED THE ACCELERATOR BUT NOTHING HAPPENED I PUT IT BACK IN DRIVE AND PRESSED THE ACCELERATOR AGAIN AND THE ENGINE RECOVERED, IN THE MEAN TIME THE VEHICLE SLOWED CONSIDERABLY AND CARS WERE APPROACHING FROM THE REAR. THIS HAS HAPPENED NUMEROUS TIMES BUT AGAIN AFTER A FEW SECONDS THE ENGINE RECOVERS. I NOTIFIED VW AND BROUGHT THE CAR INTO A DEALER TO HAVE IT CHECKED AND NOTHING WAS FOUND. I DON'T WANT TO BRING IT BACK TO THE VW SERVICE BECAUSE OBVIOUSLY THIS DOES NOT HAPPEN ALL OF THE TIME.

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VW DEALER AND MECHANIC ADMITS TO DRIVING MY CAR AND VERIFYING IN PERSON WHILE DRIVING THAT MY CAR TIRES ARE SHAKING DUE TO THE SUSPENSION OF THE CAR AND I SHOULD PUT LUGGAGE IN THE TRUNK TO HELP SMOOTH THE RIDE OR GO WITH A LARGER WHEEL SIZE.. I FEEL VERY UNSAFE WITH FAMILY IN MY CAR. ELECTRICAL ISSUE IS A FUSE KEEPS BURNING OUT DUE TO AN IMPROPER GROUND FROM BOTH POWER PLUGS FRONT AND BACK SEAT. WHILE DRIVING THE PASSENGER DOOR OPENED BY ITSELF WHILE BOTH HANDS WERE ON THE STEERING WHEEL.

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I PURCHASED THIS VEHICLE LESS THAN ONE MONTH AGO AND AM CONCERNED ABOUT THE LISTED RECALLS. MY VEHICLE FALLS WITHIN THE SPECIFICATIONS AS LISTED ON THE RECALLS, HOWEVER, MY VEHICLE RETURNS A SEARCH OF NO OPEN RECALLS. MY BIGGEST CONCERN IS THE FUEL SYSTEM RECALL. ON FOUR SEPARATE OCCASIONS, SINCE I HAVE OWNED THE VEHICLE, I HAVE SMELLED GASOLINE BOTH WHILE AT AN IDLE AND JUST AFTER TURNING OFF THE IGNITION. YOUR ASSISTANCE WITH THIS MATTER IS APPRECIATED.

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WHEN DRIVING MY BRAND NEW 2015 JETTA TDI SEL AT NIGHT FOR THE FIRST TIME, 5 DAYS AGO, I WAS UNABLE TO SEE THE ROAD ALMOST AT ALL (EVEN AT BARE MINIMUM) WHEN I ENGAGED MY HIGH BEAMS. UPON CLOSER INSPECTION AND MULTIPLE TRIES I DISCOVERED MY LOW BEAMS WOULD TURN OFF EVERY TIME I ENGAGED MY HIGH BEAMS WHILE DRIVING AT NIGHT. I ALMOST HIT WILDLIFE ON THE ROAD AND SWERVED TO MISS IT. NO CRASH OR INJURY OCCURRED THIS TIME AND WAS LUCKY. AT THIS TIME I AM UNABLE TO USE THIS CAR UNLESS IT IS AT FULL DAYLIGHT. THIS IS AN EXTREME HAZARD THAT NEEDS TO BE CORRECTED. I'VE BEEN DRIVING FOR OVER 25 YEARS AND HAVE AN EXCELLENT DRIVING RECORD. PLEASE CORRECT THIS SO I CAN USE MY BRAND NEW JETTA WITHOUT REGRET AND SAFETY HAZARD.

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 TO 50 MPH, THE SUN ROOF GLASS EXPLODED. THE SUN ROOF INSIDE COVER WAS CLOSED; THEREFORE, ONLY A SMALL AMOUNT OF THE FRACTURED GLASS PENETRATED THE VEHICLE. THE CONTACT DID NOT SUFFER ANY INJURIES. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

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THE PANIC BUTTON ON THE KEY FOB HAS NO DELAY. IF YOU PUSH IT ONE TIME, WITH VERY LITTLE PRESSURE, THE ALARM GOES OFF. I WAS STOPPED AT A STOP LIGHT AND I STALLED THE ENGINE WITH THE MANUAL TRANSMISSION. I WENT TO TURN THE KEY OFF AND BACK ON AGAIN TO START THE ENGINE AND SINCE THE PANIC BUTTON IS ON THE SIDE OF THE KEY (FACING STRAIGHT UP, OR DOWN WHEN IN THE IGNITION). THE ALARM STARTED GOING OFF AND THE ENGINE WOULDN'T START. I WAS HOLDING BACK TRAFFIC, SCRAMBLING TO FIGURE OUT WHAT HAD HAPPENED AS THE ACTION WAS COMPLETELY UNINTENTIONAL. THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. OTHER KEY FOBS I'VE HAD REQUIRED PRESSING AND HOLDING THE PANIC BUTTON FOR 1 OR 2 SECONDS TO ACTIVATE IT. BAD DESIGN OF KEY FOB, THE BUTTON AT LEAST SHOULD BE SLIGHTLY RECESSED. *TR

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE COMING TO A COMPLETE STOP AT 5 MPH, THE VEHICLE STARTED TO JERKED AND THEN STALLED. THE CONTACT MENTIONED THAT AFTER THE FAILURE, THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE RESUMED NORMAL OPERATION AFTER IT WAS RESTARTED. THE VEHICLE WAS IMMEDIATELY TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 617.

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ACTUATED WASH WIPE ON RENTAL VEHICLE ON OPEN FREEWAY NEAR FLAGSTAFF, AZ ON A SUNNY DAY. THE WASH SPRAYED PROPERLY ON BOTH SIDES OF THE WINDSHIELD. THE WIPERS STARTED WIPING AND THEN THE BLADE ON THE DRIVER SIDE WIPER SLID UP AND OUT OF THE BLACK PLASTIC CLIP. THIS LEFT THE DRIVER SIDE WINDOW WITH FLUID STILL SPRAYING ON THE WINDSHIELD WITHOUT A BLADE TO WIPE IT OFF THE GLASS. THE DRIVER SIDE WIPER BLADE CAME FULLY OUT OF THE CLIP AND FLEW OVER ROOF OF THE VEHICLE. THE SPRAY AND WIPERS STOPPED AFTER THE NORMAL LENGTH CYCLE. DRIVER WAS ABLE TO SEE OUT OF PASSENGER SIDE OF WINDSHIELD THAT HAD BEEN CLEARED BY THE PASSENGER WIPER BLADE. EXAMINING THE REMAINING PLASTIC CLIP ON THE DRIVER SIDE WIPER ARM, I FOUND A PART NUMBER THAT STARTED WITH VW. IT APPEARED TO BE THE ORIGINAL EQUIPMENT WIPER BLADE CLIP ON THE DRIVER SIDE WIPER ARM ON THE VEHICLE. *TR

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TWO FLATS IN 1 WEEK WITH CONTINENTAL CONTI PRO CONTACT TIRES BOTH WITH SIDEWALL ISSUES. BOUGHT BRAND NEW 2015 SE TSI VW JETTA ON 12/28/2014 CAR HAD 245 MILES ON IT. ON 1/15/2015 I WAS DRIVING ON PALMETTO PARK RD WHEN THE FRONT DRIVER SIDE TIRE WENT FLAT. TIRE HAD MULTIPLE SIDEWALL BUBBLES, VW ROADSIDE CAME AND PUT A SPARE ON. NEXT ON 1/17/2015 PULLING OUT OF PARKING LOT I RAN OVER A ROCK AND BACK PASSENGER SIDE TIRE WENT FLAT AGAIN TIRE HAD SIDEWALL ISSUES. CAR ONLY HAS 1000 MILES ON IT. *TR

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