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What 194 owners told NHTSA about the 2015 Volkswagen Jetta Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (194)Crash / fire / injury (11)Electrical system (48)Engine (43)Transmission & drivetrain (24)Fuel system (20)Brakes (19)Airbags (17)Steering (15)Suspension (14)Seats (8)Wheels (8)

8 of 194 complaints match · Seats · clear filters

Mar 19, 2021Electrical systemAirbagsSeats

THE AIRBAG LIGHT FOR THE PASSENGER SEAT INDICATES THAT A PASSENGER IS NOT THERE WHEN THERE IS. IT WILL START BLINKING RANDOMLY, SOMETIMES REGISTERING THEM AND SOMETIMES NOT. THIS HAPPENS WHILE DRIVING OR WHILE STATIONARY.

NHTSA ODI 11403808

Oct 22, 2020AirbagsSeatsCrash2 injuries

AS THE THIRD CAR IN A 4 CAR ACCIDENT, IT WAS THE ONLY ONE WHERE AIRBAGS FAILED TO DEPLOY. ADDITIONALLY IT WAS THE MOST DAMAGED. THE FRONT DRIVERS SEAT BROKE UPON REAR IMPACT PRIOR TO THE CAR BEING FORCED INTO THE VEHICLE IN FRONT OF ME. I WAS STOPPED AT THE TIME.

NHTSA ODI 11365846

Jun 11, 2019Seats

MY DRIVERS SEAT TOP PORTION IS STUCK IN AN ODD POSITION . IT WON'T GO BACK OR MOVE AT ALL. IT JUST QUIT MOVING. STATIONARY I THINK .

NHTSA ODI 11219380

Sep 24, 2018Seat beltsSeats

1) DRIVER'S SIDE FRONT SEAT BELT BECAME PROBLEMATIC TO CLICK INTO THE RECEIVER, OFTEN WHEN INSERTING THE BUCKLE INTO THE RECEIVER, IT WOULD BOUNCE BACK OUT AS IF BEING EJECTED 3-6 TIMES BEFORE LATCHING. DEALER EXAMINED, ACKNOWLEDGED SOMETHING WASN'T RIGHT AND RECOMMENDED REPLACEMENT OF THE RECEIVER. 2) DRIVER'S SIDE FRONT SEAT BEGAN EXHIBITING SLIGHT ROCK AND CLICK DURING ACCELERATION AND DECELERATION. DEALER RECOMMENDED REPLACING THE SEAT FRAME.

NHTSA ODI 11131070

Sep 7, 2018AirbagsSeats

MY VEHICLE IS DISPLAYING THE EXACT DEFECT DESCRIBED IN NHTSA RECALL NUMBER 15V627000 FOR VOLKSWAGEN'S 2015 JETTA. MY VEHICLE WAS MANUFACTURED IN NOVEMBER OF 2014, WHICH FALLS WITHIN THE RECALL TIME FRAME. HOWEVER, THE MANUFACTURE REFUSES TO MAKE REPAIRS BECAUSE THEY HAVE NOT INCLUDED MY CAR'S VIN NUMBER IN THE NHTSA RECALL. THIS ISSUE CAN BE OBSERVED WHEN THE VEHICLE IS IN MOTION, AND WHEN IT IS STATIONARY. IT HAS OCCURRED IN SITUATIONS WHERE THE VEHICLE IS ON A CITY STREET AND ON A HIGHWAY AS WELL AS TURNING. I DON'T KNOW WHAT ELSE TO DO AT THIS POINT, I JUST WANT MY VEHICLE TO BE SAFE. THANK YOU.

NHTSA ODI 11128070

Jul 17, 2017Seats

DRIVERS SEAT LOOSELY RECLINED WITH MINIMAL EFFORT & BECAME LOCKED IN POSITION

NHTSA ODI 11005628

May 11, 2017Seats

DRIVING WITH WINDOWS DOWN ON MILD SPRING DAY, NO ONE IN PASSENGER SEAT, JUST A WALLET, KINDLE AND A PAPER FORM. SEAT WARMERS WERE NOT ON, PASSENGER SEAT STARTED TO SMOKE AND LITTLE PRONG HEADS POKED UP, TINY, SLIGHT BURN ON HOLES IN LEATHER SEAT. FREAKED OUT, CALLED DEALER, TOOK CAR IN, THEY TOOK PICS, AGREED THAT THERE WAS VISIBLE DAMAGE TO SEAT, KEPT THE CAR FOR A FEW HOURS. LATER CALLED AND SAID THAT "THERE WAS NOTHING TO FIX", NO RESOLUTION.

NHTSA ODI 10984963

Feb 3, 2016Seats

SEAT BACKS ON BOTH FRONT SEATS MAKE A TIN-CAN-LIKE CLUNKING SOUND WHEN YOU PUSH ON THEM THEM LEAST BIT AND SOMETHING INSIDE THE SEAT CAN BE FELT SHIFTING AS THE SOUND IS BEING MADE. IT DOESN'T MATTER IF THE CAR IS MOVING OR NOT, IT ALWAYS DOES IT. OUR LOCAL DEALER CHECKED OTHER JETTA'S ON THEIR LOT AND THEY ALL DO IT SO THEY WON'T FIX IT AS THEY CONSIDER IT "NORMAL OPERATION".

NHTSA ODI 10824004

Working with the data? Download all 194 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Volkswagen Jetta Hev verdict →