What 194 owners told NHTSA about the 2015 Volkswagen Jetta Hev

DAY-TIME RUNNING LIGHT, RIGHT-SIDE (PASSENGER SIDE) BULB BURNED OUT, HOWEVER WHEN THE BULB SOCKET WAS REMOVED, THE PLASTIC MATERIAL HAD SIGNS OF HEAT DAMAGE/PLASTIC MATERIAL DAMAGE AND THE BULB COULD NOT BE REMOVED FROM THE SOCKET. THE SOCKET AND BULB WILL NEED TO BE REPLACED. THERE WAS NO RECALL LISTED FOR THIS ISSUE WITHIN THE NHTSA, HOWEVER, THE HEAT DAMAGE WITHIN THE BULB SOCKET IS A CONCERN. LOCAL VW DEALER MENTIONED THAT THERE WAS NO TSB OR RECALL ON THIS ELECTRICAL PART. SOCKET AND BULB REPLACEMENT COST FROM THE VW DEALER IS NEAR $40.00.

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DRIVERS SEAT LOOSELY RECLINED WITH MINIMAL EFFORT & BECAME LOCKED IN POSITION

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. AFTER PARKING THE VEHICLE, THE KEY WOULD NOT SHUT OFF THE VEHICLE. APPROXIMATELY THREE MINUTES LATER, AND AFTER SEVERAL ATTEMPTS, THE VEHICLE DID SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY SIX MONTHS. THE VEHICLE WAS TAKEN TO WINNER VOLKSWAGEN IN DOVER, DELAWARE FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE TUMBLER FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE CONSUMER STATED THE IGNITION WOULD NOT TURN OFF. THE ISSUE WAS DO TO THE TUMBLER IN THE KEY. THE CONSUMER WAS INFORMED THIS WAS COMMON WITH VOLKSWAGEN VEHICLES. *JS

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MY KEY HAVE BEEN GETTING STUCK IN MY IGNITION. I COULD NOT TURN MY CAR OFF. THE ONLY WAY TO GET THE KEY OUT IS TO FLICK THE KEY IN THE IGNITION FOR IT TO LET GO.

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THE IGNITION CYLINDER/SWITCH IS BAD. WHEN RUNNING, THE KEY WILL NOT TURN OFF. THIS IS DANGEROUS FOR MANY REASONS. THERE IS NOT A RECALL ON THIS BUT THERE NEEDS TO BE AFTER READING FORUMS AND SEEING HOW MANY JETTA'S HAVE THE SAME EXACT PROBLEM.

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DRIVING WITH WINDOWS DOWN ON MILD SPRING DAY, NO ONE IN PASSENGER SEAT, JUST A WALLET, KINDLE AND A PAPER FORM. SEAT WARMERS WERE NOT ON, PASSENGER SEAT STARTED TO SMOKE AND LITTLE PRONG HEADS POKED UP, TINY, SLIGHT BURN ON HOLES IN LEATHER SEAT. FREAKED OUT, CALLED DEALER, TOOK CAR IN, THEY TOOK PICS, AGREED THAT THERE WAS VISIBLE DAMAGE TO SEAT, KEPT THE CAR FOR A FEW HOURS. LATER CALLED AND SAID THAT "THERE WAS NOTHING TO FIX", NO RESOLUTION.

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PASSENGER SEAT OCCUPANCY SENSOR IS POORLY DESIGNED AND ANYTHING PLACED ON THE SEAT INITIATES THE SENSOR AND THE FASTEN SEATBELT LIGHT AND GONG. ITEMS THAT CAUSE THIS CONDITION HAS BEEN FAST FOOD, SMALL DOGS, PAPERWORK, A CELL PHONE ON A CHARGER, MY CD CASE. I RENTED AN IDENTICAL VEHICLE FROM HERTZ AND THIS ISSUE DID NOT HAPPEN. LOOKING INTO THE PROBLEM ONLINE THIS HAS BEEN A PROBLEM WITH MANY OWNERS STRETCHING BACK TO 2011 MODEL YEARS. IF THE SEAT SENSOR SENSES SOMETHING ON IT AND THERE IS A WRECK BOTH AIRBAGS WILL BE DEPLOYED FURTHER RISKING THE DRIVER TO FLYING DEBRIS. DEALER CLAIMS THIS IS A NORMAL SITUATION. SINCE SOME VEHICLES ARE HAVING THIS PROBLEM AND OTHER VW PRODUCTS ARE NOT I KINDA DOUBT IT.

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MY VEHICLE IS EXPERIENCING THE EXACT SAME SYMPTOMS AS THE VW JETTA TSB # 8715-18. 2015 YEAR MILES APPROX 53K. I AM A SUBSEQUENT OWNER. ORIGINAL OWNER WAS A RENTAL CAR COMPANY HENCE THE HIGHER MILEAGE. VW REFUSES TO STAND BEHIND THE FACT THAT A AC CONDENSER VALVE SHOULD NOT BE STICKING AT THIS POINT AND WITH SHOWING THE EXACT SAME SYMPTOMS AS A TSB ON THE GOLF I WANT THIS REVIEWED DEEPER BY NHTSA. 1300 AX REPAIR SHOULD NOT BE HAPPENING TO A VEHICLE THAT'S ONLY 2 TO 3 YEARS FROM DFU.

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THE PROBLEM IS THE CLUTCH FAILURE IN THE 6 SPEED TRANSMISSION.. THIS IS THE SECOND TIME THE CLUTCH HAS FAILED, PREVENTING THE CAR GOING INTO GEAR. IT LEFT US STRANDED. THIS WAS ACCOMPANIED BY A SLIGHT BURNING ODOR. WE FEEL THIS LEAVES US IN DANGER AND IS A SAFETY HAZARD. WE HESITATE TO DRIVE IT ON ANY LONG TRIP. VW WARRANTS THE CAR FOR 3 YEARS OR 36,000 MILES. THE WARRANTY STATES THAT CLUTCH REPLACEMENT DUE TO WEAR IS EXCLUDED FROM THE WARRANTY. HOWEVER, I EXPLAINED TO ALL THAT WE HAVE HAD 6 AUTOS WITH STANDARD TRANSMISSIONS OVER A PERIOD OF ABOUT 60 YEARS AND HAVE NEVER HAD A CLUTCH FAIL ON US. THE CLUTCH IS A VERY TOUGH COMPONENT OF ANY CAR. VW HAS REFUSED TO REIMBURSE US FOR THIS LAST FAILURE AFTER MANY REQUESTS. MY CONTENTION IS THAT THE CLUTCH FAILURE MUST BE DUE TO SOME MECHANICAL FACTOR BEYOND OUR UNDERSTANDING. WE RECEIVED PARTIAL REIMBURSEMENT FOR THE FIRST FAILURE, BUT THAT OBVIOUSLY DID NOT SOLVE THE PROBLEM. I ASKED FOR AND HAVE RETAINED THE DAMAGED COMPONENTS IN CASE THEY ARE NEEDED.

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THE AIRBAG LIGHT CAME ON. DEALERSHIP SAYS THE AIRBAG MODULE CONTROLLER 4M0959339A03A AND PASSENGER SEAT SENSOR ARE BAD 5C6959340B. ORDERED NEW MODULE, DEALERSHIP ASKED FOR VIN AND SAID THERE IS A SERVICE BULLETIN FOR PART ORDERED. MAYBE SOMETHING WRONG WITH IT THEY SAID. THE VEHICLE WAS IN MOTION WITH NO PASSENGERS WHEN AIRBAG LIGHT WHEN ON INDICATING MALFUNCTION. *TR

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THIS VEHICLE'S VIN REPORT SHOWS NO OPEN RECALLS. YET I SMELL FUEL IN THE CABIN AND HAVE ON MULTIPLE OCCASIONS SEEN EVIDENCE OF FUEL LEAKED ON THE GROUND. OTHER 2015 JETTAS DO HAVE RECALLS FOR A FUEL RAIL LEAK. MY VEHICLE APPEARS TO HAVE THE SAME SAFETY ISSUE. I BELIEVE MY VEHICLE SHOULD ALSO BE INCLUDED IN THE SAFETY RECALL. I ASK YOU TO INCLUDE IT IN THE EXISTING SAFETY RECALL. THANK YOU. *TR

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RECEIVED SAFETY RECALL LETTER FROM VW OF AMERICA. AS INDICATED IN LETTER, I'VE EXPERIENCED REFUELING ISSUES; I TRIED TO CONTACT SERRAMONTE VW FOR SERVICE. NOT ONLY WAS I UNSUCCESSFUL IN GETTING THROUGH TO THE SERVICE DEPARTMENT, THEIR WEBPAGE FOR INITIATING SERVICE REQUESTS IS CURRENTLY INACTIVE. HOPING YOU WILL NOTIFY SERRAMONTE VW TO BE ACCESSIBLE SO AS TO RESPOND TO SAFETY RECALLS. THIS IS MY EXPERIENCE BUT THERE ARE LIKELY OTHER OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE OF GETTING IN TOUCH WITH SERRAMONTE VW. THE DEALERSHIP SHOULD NOT BE SO BUSY AS TO NOT RECEIVE PHONE CALLS.

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DRIVING ON FREE WAY 210 CATCHING ON RAMP 5 S FRE WAY BOTH FRONT AND BACK LEFT TIRES EXPLODED ON DRIVER SIDE AIRBAGS DID NOT DEPLOY AT INPACT THE MODGILE WAS DEFECTED I WAS SO SHOKED SCARED BUT MY SENSOR WAS ON., ANT THE HEAT COMING OUT OF THE DASH BOARD AND STEERING AND UN SURE CONFUSION. *TR

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A CRACKING AND GRINDING NOISE PRESENT WHEN DEPRESSING THE BRAKE PEDAL AND THE VEHICLE WOULD NOT IMMEDIATELY STOP CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.

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I HAD MY INCEDANT ON THE FREE WAY, LAST NIGHT, STILL KIND OF SHOOKEN UP. MY TIRES BLEW ON A SPEED LIMMIT MPH RAN THROUGH PAVEMENT DEFECT CAUSING THE AIR BAG CENSOR HAS BEEN TRIGGERED WITCH SHOULD OF DEPLOYED THE BAGS TO SAVE ME FROM POSSIBLE INJERY MY BE DEATH, THANK GOD IT WAS OK NO ONE OR AUTO WAS INVOLVED..

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JUST SECONDS AFTER THE EPC LIGHT CAME ON (I DIDN'T KNOW WHAT IT MEANT) MY BRAKES WENT OUT. THE BRAKE PEDAL WAS STIFF AND MY CAR HAD NO RESPONSE IN SLOWING DOWN. LUCKILY I HAD BEEN IN A POSITION WHERE THERE WAS TIME AND SPACE TO REACT AND TO SLOW DOWN USING THE E BRAKE. JUST MINUTES EARLIER I HAD BEEN ON THE HIGHWAY, AS WELL AS IN SOME CITY TRAFFIC - IF I LOST MY BRAKES AT ANY OTHER MOMENT THINGS COULD HAVE BEEN DEADLY. VW ENDED UP SWAPPING OUT THE ENTIRE ENGINE. THE CAMSHAFT HAD BROKEN IN HALF. I WAS TOLD BY THE TECHNICIAN THAT THIS WAS RELATED TO SOME SORT OF RECALL ISSUE THEY HAD IN THE PAST, BUT I DON'T KNOW ANYTHING MORE THAN THAT. I'M VERY TROUBLED THAT A LESS THAN 2-YEAR-OLD CAR WITH 16K MILES ON IT CAN HAVE SUCH A SUDDEN AND SERIOUS MALFUNCTION. PLEASE ADVISE AND ENSURE THIS DOES NOT HAPPEN TO ANYONE ELSE. OH AND TO MAKE THINGS WORSE, I WAS ON MY HONEYMOON...

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE AT A RED LIGHT, THE ENGINE SUDDENLY REVVED AND THE BRAKES FAILED TO STOP THE VEHICLE FROM MOVING, THE VEHICLE ACCELERATED AND CRASHED INTO THE PRECEDING VEHICLE, WHICH THEN CRASHED INTO A THIRD VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,907. THE VIN WAS NOT PROVIDED.

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BOUGHT A 2015 JETTA SE IN SEPTEMBER OF 2015. VEHICLE WAS ONLY SERVICED BY A LICENSED DEALERSHIP IN MARYLAND, AND HAD JUST HAD IT'S 20,000 SERVICE. TOLD THE TIRES WERE FINE, AND DEALER ROTATED THEM. WHILE DRIVING IN A PARKING LOT AT 5-10 MPH, THE TWO PASSENGER TIRES BLEW OUT FROM THE SIDEWALL WITH A LOUD POPPING SOUND. NO OBSTACLES, OR NAILS/GLASS ETC. IN THE ROAD, AND NOTHING WAS RAN OVER. TIRES ONLY HAD 20,500 MILES ON THEM, AND WERE RATED 8/32 BY THE DEALER TWO WEEKS AGO AT THE SERVICE APPOINTMENT. UPON RESEARCHING, THERE ARE NUMEROUS COMPLAINTS ABOUT THESE TIRES, MADE BY CONTINENTAL, BLOWING OUT ON THE SIDEWALL. IT HAS HAPPENED ON HIGHWAYS AND CAUSED CRASHES AND INJURIES, AND THEY SHOULD BE RECALLED BEFORE MORE FOLKS GET HURT. WE WERE LUCKY THAT IT HAPPENED IN A PARKING LOT AT A VERY LOW SPEED, AND I HAVE REPLACED ALL 4 WITH SAFE TIRES FOR MY DAUGHTER. PLEASE INVESTIGATE WHY THIS TIRE HAS A LONG TRACK RECORD OF BBB AND VARIOUS COMPLAINTS ABOUT THE TIRES BLOWING OUT THROUGH THE SIDEWALL AT LOW MILEAGE FOR NO APPARENT REASON. VOLKSWAGEN DID NOT TAKE OWNERSHIP OR REPLACE THE TIRES AND CONTINENTAL PUT US ON HOLD INDEFINITELY. I AM OUT $70 FOR A TOW, AND $600 FOR THE NEW TIRES BUT LUCKILY NO ONE WAS INJURED, THANK YOU. *TR

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MY VEHICLE HAD A SAFETY RECALL (23R1/CAMSHAFT) WHICH ONLY HAD THE SOFTWARE UPDATED TO CORRECT THE PROBLEM OF THE CAMSHAFT FAILING AND LOOSING POWER BRAKES. WE HAD THIS DONE IN MARCH OF 2016. I WAS DRIVING HOME AT ABOUT 30 MPH AND TOUCHED THE BRAKES TO TURN AND THEY WERE HARD. FORTUNATELY I WASN'T GOING TOO FAST AND BECAUSE I WAS GETTING READY TO TURN AND WAS ABLE TO COAST TO STOP IN FRONT OF MY HOME. WE HAD THE CAR TOWED TO THE DEALERSHIP AND THEY DIAGNOSED A CAMSHAFT FAILURE. WE HAVE BEEN INFORMED THE VEHICLE IS FIXED WITH THE SAME PART. OBVIOUSLY A SOFTWARE UPDATE IS NOT GOING TO FIX THE PROBLEM IF VOLKSWAGEN IN USING THE SAME CAMSHAFT TO REPAIR. VOLKSWAGEN IS PUTTING MANY LIVES AT RISK WITHOUT A FIX TO THIS PROBLEM. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND DO NOT WANT TO PUT MY FAMILY IN A VEHICLE THAT WE FEEL IS A TICKING TIME BOMB. WE COULD BE KILLED OR INJURED NOT TO MENTION OTHER PEOPLE IF WE ARE INVOLVED IN AN ACCIDENT. I HAVE CONTACTED VOLKSWAGEN AND THEY HAVE NO FIX FOR THIS PROBLEM. THIS A SERIOUS SAFETY ISSUE AND I HAVE REPORTED THIS TO VOLKSWAGEN AND TOLD THEM I WANT THEM TO BUYBACK THE VEHICLE, NO ONE WOULD FEEL SAFE DRIVING THIS VEHICLE ESPECIALLY ON THE HIGHWAY AT 70 MPH.

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THE CAMSHAFT LOBE HAS THE POTENTIAL TO UNEXPECTEDLY SHEAR OFF FROM THE CHAMSHAFT. VW'S REMEDY IS A SOFTWARE UPDATE. IT SEEMS THE CAMSHAFT SHOULD BE REDESIGNED INSTEAD. HOW WILL A SOFTWARE UPDATE FIX THIS ISSUE?

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DRIVER WAS BEING POISONED BY CARBON MONOXIDE WHILE DRIVING THE VEHICLE DUE TO A EXHAUST LEAK. DRIVER BECAME ILL AT LEAST 2 WEEKS AGO BUT POSSIBLY HAS BEEN EXPERIENCING MILDER SYMPTOMS FOR LONGER. CAR IS AT DEALER SERVICE AND THEY ARE REPLACING THE MUFFLER

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHILE DRIVING 60 MPH, THE ELECTRONIC POWER CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE VEHICLE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000. PARTS DISTRIBUTION DISCONNECT.

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WHEN I PULL OUT THE ENGINE OIL DIPSTICK THERE IS A SHARP EDGE AT THE END OF THE STICK. I ALMOST CUT MY FINGER AS I WIPE IT OFF WITH A PAPER TOWEL. I THINK THIS IS A QUALITY CONTROL PROBLEM. THERE SHOULD BE NO BURR OR SHARP EDGE ON THE END OF THE OIL DIP STICK. EVENTUALLY AS I PULL OUT THE STICK AND PUTTING BACK IN. THIS MIGHT RUB OFF THE INTERNAL PLASTIC TUBING OVER THE YEAR WHICH WILL CAUSE WEAR BY CHECKING THE OIL LEVEL. ONE THING FOR SURE I DID REMOVE THE BURR BY FILING DOWN LIGHTLY TO PREVENT INJURY IN THE FUTURE BUT SHOULD HAVE NOT DONE IN THE FIRST PLACE. PLEASE TELL VW TO IMPROVE IT QUALITY CONTROL ON THE OIL DIP STICK.

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TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. WHEN DEPRESSING THE BRAKE PEDAL, THE STOPPING DISTANCE WAS EXTENDED AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V70000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 35,500.

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SEAT BACKS ON BOTH FRONT SEATS MAKE A TIN-CAN-LIKE CLUNKING SOUND WHEN YOU PUSH ON THEM THEM LEAST BIT AND SOMETHING INSIDE THE SEAT CAN BE FELT SHIFTING AS THE SOUND IS BEING MADE. IT DOESN'T MATTER IF THE CAR IS MOVING OR NOT, IT ALWAYS DOES IT. OUR LOCAL DEALER CHECKED OTHER JETTA'S ON THEIR LOT AND THEY ALL DO IT SO THEY WON'T FIX IT AS THEY CONSIDER IT "NORMAL OPERATION".

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