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What 60 owners told NHTSA about the 2015 Ram Promaster (passenger Double Seat)

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (60)Crash / fire / injury (2)Electrical system (16)Engine (16)Transmission & drivetrain (12)Brakes (10)Engine & cooling (3)Fuel system (3)Speed control (3)Body & structure (2)Electronic Stability Control (esc) (2)Lights (2)

2 of 60 complaints match · Lights · clear filters

Aug 19, 2016Lights

THERE IS A DEFECT IN THE BRAKING CONTROL MODULE THAT DOES NOT ALLOW A PROPER SIGNAL TO A TRAILER FROM THE VAN. THE DEFECT PREVENTS BOTH BRAKE AND TURN SIGNALING IN ANY MANNER FROM THE TRAILER AT ANY SPEED OR AT A STAND STILL. THIS DEFECT SEEMS TO HAVE BEEN PRESENT FOR 2 YEARS, NO NOTIFICATION HAS BEEN GIVEN TO ME BY THE MANUFACTURER. I FOUND THE ISSUE BECAUSE I BOUGHT A NEW TRAVEL TRAILER. WHEN I ASKED THE DEALER ABOUT THE ISSUE THEY STATED THAT CHRYSLER CORPORATION HAS A RESTRICTION ON ORDERING THE PART TO FIX THE ISSUE. APPARENTLY ONLY ONE CUSTOMER CAN BE SERVICED AT A TIME. THEY STATED THAT EACH PERSON TAKES AROUND 2 WEEKS TO SERVICE. I AM APPARENTLY 6TH IN LINE FOR THE PART. THIS MEANS I HAVE A 2 1/2 MONTH WAIT TIME BEFORE I CAN TOW A TRAILER. THE LENGTHY FIX WAIT TIME LEAVES ONE TO BELIEVE THAT UNSCRUPULOUS OWNERS ARE TOWING WITHOUT SIGNALING EQUIPMENT AND THUS ENDANGERING LIVES. APPARENTLY CHRYSLER IS IN NO HURRY TO SOLVE THE ISSUE WHICH IT HAS KNOWN ABOUT FOR WHAT I AM GUESSING IS A 2 YEAR PERIOD. THE CHRYSLER GROUP IS WILLFULLY COVERING UP DANGEROUS DEFECTS. WHEN DISCOVERED, PRESUMABLY AFTER ONE HAS TOWED A TRAILER SOME DISTANCE, THEY AGAIN CONTINUE TO DENY THE SEVERITY OF THE ISSUE BY SLOWLY REPAIRING VEHICLES THAT ARE AFFECTED BY THE DEFECT. SEE FOR YOURSELF, CALL A DEALER AND ASK THEM ABOUT THIS ISSUE. IT IS RECALL S29 FROM WHAT I HAVE BEEN TOLD. APPARENTLY THE "S" STANDS FOR SECRET.. ASK THE FIRM EXECUTIVES WHY ONE HAS A VEHICLE WITH THIS ISSUE FOR 2 YEARS BEFORE THEY MUST FIND OUT ON THEIR OWN THEY COULD KILL SOMEONE BY TOWING A TRAILER. WITH NO OPERATIONAL BRAKE OR TURN SIGNALS.

NHTSA ODI 10897292

Apr 7, 2016Lights

OBSERVED ONE OF THESE CARGO TYPE VANS ON THE ROAD TODAY, WITH NO CHSML.

NHTSA ODI 10854069

Working with the data? Download all 60 complaints as CSV · fetched from NHTSA July 19, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Ram Promaster (passenger Double Seat) verdict →