What 201 owners told NHTSA about the 2015 Nissan Murano Hybrid

THIS CAR CAUGHT FIRE WHILE PARKED IN THE GARAGE WITH THE KEY OUT, BURNING DOWN THE HOUSE OF [XXX]. I AM SUBROGATION COUNSEL TO THEIR INSURER, ERIE INSURANCE COMPANY. WE HAVE SET A DATE OF OCTOBER 27, 2016 TO CONDUCT A SCENE INSPECTION AND INVITE NHTSA TO SEND SOMEONE TO ATTEND. THE DATE MAY CHANGE, SO PLEASE HAVE SOMEONE CONTACT ME TO KEEP IN TOUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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OCS RECALL TO HAVE THE COMPUTER RESET FOR THE PASSENGER AIRBAG INDICATOR LIGHT. I HAVE THE EXACT SYSTEMS AS SOME OTHERS IN THE COMPLAINT SECTION WITH THIS RECALL. WHICH IS THE LIGHT DOES NOT ALWAYS GO OFF WHEN SOMEONE IS SITING IN THE PASSENGER SEAT. IT IS AN INTERMITTENT PROBLEM. I HAVE NOTIFIED THE DEALER ABOUT IT BUT THEY COULDN'T DO ANYTHING SINCE IT IS A FIRMWARE ISSUE THAT NISSAN WILL HAVE TO PATCH AGAIN AND NOTIFY DEALERS BY A TSB PLUS I DID NOTIFY NISSAN CUSTOMER SERVICE ABOUT THE ISSUE BUT THEY GAVE THE USUAL RUN AROUND ANSWER GO BACK TO THE DEALER ETC. BECAUSE YOU ARE DEALING WITH A CUSTOMER SERVICE REP NOT AN ENGINEER WHO CAN ACTUALLY FIX THE PROBLEM. SO IT WILL TAKE ANOTHER RECALL ETC. BY NHTSA TO FORCE A FIX.

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I RECEIVED A RECALL NOTICE FOR THE FRONT PASSENGER SEAT OCS (16V244000). THE DEALER COMPLETED THE SERVICE. SHORTLY AFTER THE VEHICLE BEGAN TO EXHIBIT THE SAME SYMPTOMS AGAIN. THE PASSENGER SIDE AIR BAG OFF INDICATOR LIGHT WAS ON EVEN THOUGH THERE WAS A 160 LB. PERSON IN THE SEAT. THIS DID NOT HAPPEN ALL THE TIME BUT PERIODICALLY. I JUST HAD THE VEHICLE IN FOR SERVICE AGAIN AND REPORTED THE PROBLEM STILL EXISTS. THE DEALER HAD SOMEONE SIT IN THE PASSENGER SEAT AND THE LIGHT DID NOT COME ON AT THAT TIME. THEY SIMPLY GAVE ME A SHEET OF PAPER TELLING ME HOW THE LIGHT WORKS WHICH IS NO DIFFERENT THAN WHAT THE MANUAL SAYS. THEY SAID THE PERSON SITTING IN THE SEAT HAD PROBABLY NOT BEEN SITTING RIGHT CAUSING THE SYSTEM TO THINK NO ONE WAS IN IT? THERE IS STILL A PROBLEM WITH THE PASSENGER SIDE AIRBAG SENSOR, DESPITE THE INITIAL RECALL. THE PROBLEM DOES NOT HAPPEN ALL THE TIME BUT IT DOES HAPPEN PERIODICALLY.

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REFLECTIONS FROM DASHBOARD AIR VENT TRIM APPEARS IN BOTH SIDE VIEW MIRRORS PRESENTING A DANGEROUS VISUAL DISTRACTION FOR THE DRIVER.

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NISSAN CAMPAIGN : PC482 ON 9/92016 TOOK VEHICLE IN TO HAVE ABS ACTUATOR CHECKED. IT WAS WITHIN RANGE FOR RECALL. PART WAS ORDERED. WEEK OF 9/192016, RECEIVED CALL FROM DEALER CENTRAL APPOINTMENTS (SHEEHY NISSAN WALDORF) TELLING ME PART WAS IN AND WAS GIVEN APPT ON 9/23/2016 TO HAVE ABS ACTUATOR REPLACED. ON 9/23, AT DEALERSHIP, I WAS TOLD NISSAN IS NOT REPLACING ABS ACTUATOR AS CALLED FOR IN CAMPAIGN UNLESS IT HAS LEAKED AND ABS LIGHT IS ON. THIS IS A PART NON-CONFORMANCE ISSUE. WHEN SEAL ALLOWS LEAK, IT DRIPS ON CIRCUIT BOARD WHICH WILL CAUSE A FIRE. REMEDY IS TO PARK VEHICLE, CALL FOR TOW AND GET RENTAL. THIS IS UNSAFE AND REMAINS SO. NISSAN RECALL STATES "YOUR NISSAN DEALER WILL INSPECT THE SERIAL NUMBER OF THE ABS ACTUATOR, AND IF IT IS WITHIN THE AFFECTED RANGE, THE DEALER WILL REPLACE THE ABS ACTUATOR WITH A NEW ABS ACTUATOR AT NO COST." MY ACTUATOR IS WITHIN AFFECTED RANGE AND NISSAN IS NOT COMPLYING WITH THEIR OWN RECALL REMEDY.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED INCONSISTENTLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER APPROXIMATELY FIVE MONTHS AGO AND REPAIRED PER AN UNKNOWN RECALL. THE TECHNICIAN WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONSULTED WITH THE DEALER. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE ABS AND BRAKE INDICATORS ILLUMINATED WEEKS BEFORE THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES, HYDRAULIC). AFTER HAVING THE VEHICLE REPAIRED AT THE DEALER, THE VEHICLE CAUGHT FIRE IN THE CONTACT'S DRIVEWAY. THERE WERE NO INJURIES AND A FIRE REPORT WAS NOT FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THE VEHICLE WAS TOWED TO THE DEALER FOR FURTHER INSPECTION. THE INSURANCE COMPANY WAS NOTIFIED. THE MANUFACTURER WAS TO DETERMINE THE CAUSE OF THE FIRE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

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I NOTICED THAT MY PASSENGER AIRBAG OFF INDICATOR LIGHT WAS ILLUMINATED WHEN I WAS SITTING IN THE PASSENGER SEAT. IT WOULD HAPPEN INTERMITTENTLY. NISSAN ISSUED A RECALL FOR THE AIRBAG AND I TOOK THE CAR IN TO HAVE IT SERVICED AND ASSUMED IT WAS A RELATED ISSUE. AFTER THE RECALL WAS COMPLETED, THE SAME ISSUE OF THE LIGHT OCCURRED INTERMITTENTLY. I RETURNED THE CAR TO NISSAN WHO REPLACED THE ENTIRE AIRBAG MODULE. AFTER THAT, I STILL NOTICED THE LIGHT WOULD INTERMITTENTLY BE ON WHILE THERE WAS A PASSENGER IN THE SEAT. SPECIFICALLY, MYSELF OR MY DAUGHTER. BOTH OF US ARE 110-120 LB ADULTS. I AGAIN RETURNED THE CAR TO NISSAN WHO ADMITTED THAT THERE IS NO DEFINITE WEIGHT THAT WILL ACTIVATE THE AIRBAG AND THE 110-120 RANGE IS INDETERMINATE. THE SUGGESTION WAS THAT I PULL OVER AND RESTART THE CAR TO RESET THE SYSTEM TO RECOGNIZE A PASSENGER IN THE SEAT. I AM UNABLE TO ESTABLISH ANY PATTERN OF WHAT CAUSES IT TO HAPPEN. IT SEEMS VERY RANDOM. OCCASIONALLY WHEN AT A STOP LIGHT, THE CAR WILL RECALCULATE AND ACTIVATE THE AIRBAG. I WOULD ESTIMATE 40% OF THE TIME A PASSENGER IS IN THE SEAT, THE LIGHT ILLUMINATES TO INDICATE THE AIRBAG IS OFF. I FEEL THIS IS A FAULTY AND DANGEROUS DESIGN. NO ONE DISCLOSED WHEN I BOUGHT THE CAR I MAY NOT HAVE AIRBAG PROTECTION. INITIALLY I WAS TOLD THE WEIGHT SETTING WAS ANYTHING GREATER THAN 70LBS WOULD ACTIVATE THE AIRBAG WHICH IS REASONABLE TO PROTECT SMALLER INFANT PASSENGERS THAT SHOULDN'T BE IN THE FRONT SEAT TO BEGIN WITH. BUT ADULTS AND TEENS OVER 70LBS SHOULD HAVE RELIABLE AND CONSISTENT AIRBAG PROTECTION. I DO HAVE VIDEOS OF MYSELF IN THE PASSENGER SEAT WITH THE AIRBAG LIGHT WHILE WE ARE DRIVING ON THE HIGHWAY IF NEEDED. I AM DISAPPOINTED AND SHOCKED NISSAN DOES NOT FEEL THIS IS A SAFETY CONCERN.

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AIR BAG LIGHT STAYS ON MORE NOW THAN BEFORE THE RECALL REPAIR .

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TL* THE CONTACT OWNED A 2015 NISSAN MURANO. WHILE ATTEMPTING TO MOVE FROM A STOP LIGHT, THE ABS, COLLISION, AND SWERVE INDICATORS ILLUMINATED. THE CONTACT NOTICED SMOKE FROM THE FRONT PASSENGER SIDE WHEEL. THE CONTACT PULLED INTO A FUEL STATION AND DISCOVERED THAT THE BRAKES WERE NOT WORKING. WHILE THE VEHICLE WAS IN PARK AND AWAITING A TOW TRUCK, IT CAUGHT FIRE. THE FIRE MARSHALL EXTINGUISHED THE FIRE. BOTH POLICE AND FIRE REPORTS WERE FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT RESPOND. THE FAILURE MILEAGE WAS 15,000. THE VIN WAS NOT PROVIDED.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE THE CRUISE CONTROL WAS ACTIVATED, THE CONTACT INCREASED THE SPEED USING THE CRUISE CONTROL SPEED GAUGE; HOWEVER, DUE TO THE VEHICLE'S FORWARD COLLISION AVOIDANCE SYSTEM, IT FAILED TO FUNCTION. ONCE THE FORWARD COLLISION AVOIDANCE SYSTEM WAS DISENGAGED, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 60.

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THE INTERACTIVE CRUISE CONTROL HAS PANIC-BRAKED AT HIGHWAY SPEEDS BASED ON VEHICLE ACTIVITY IN THE LANE RIGHT OR LEFT OF ME WHEN MY LANE WAS CLEAR FAR AHEAD. I HAVE ALMOST BEEN REAR-ENDED THREE TIMES AND TWICE THE PANIC-BRAKING HAS SPARKED INCIDENTS OF ROAD RAGE AGAINST ME AS THE FOLLOWING DRIVER THOUGHT I WAS TRYING TO GET REAR-ENDED. THERE IS NO WAY TO USE CRUISE CONTROL WITHOUT THE INTERACTIVE FEATURE. YOU CAN ONLY SET THE FOLLOW DISTANCE AT 200', 100' OR 50'. I HAVE ASKED THE DEALER TO DEACTIVATE THE INTERACTIVE FEATURE BUT THEY CAN'T.

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2015 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO RECALL R1609 SAFETY ISSUE WITH THE OCCUPANT CLASSIFICATION SYSTEM- OCS INCORRECTLY CLASSIFIES AN ADULT PASSENGER AS A CHILD/AS AN EMPTY SEAT AND SWITCHES OFF THE PASSENGER AIRBAG. *SMD THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE OCS MADE A WRONG DETERMINATION. THE CONSUMER STATED THE SAFETY ISSUE STILL REMAINS A PROBLEM. *JB

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ON AUG. 6, 2016, WE WERE RETURNING FROM VA. BEACH AND AROUND 4:00 PM IT BEGAN TO RAIN; STRONG AND HARD RAIN. WE WERE ON 301 HEADING NORTH TO WASHINGTON DC. WE PROCEEDED TO TURN ON THE WIPERS AND THE DEFROSTER TO CLEAR THE WINDOWS FOR VISIBILITY. THE AIR WAS BLOWING BUT THE CONDENSATION WAS INCREASING ON THE WINDOWS. WE STOPPED AT THE SHEEHY DEALER AT 2950 CRAIN HWY WALDORF, MD. WHERE I PURCHASE THE VEHICLE TO GET SOME ASSISTANCE. THE GENERAL MANAGER CAME OUT, BUT HE WAS UNABLE TO GET THE DEFROST SYSTEM TO WORK AND REMOVE THE CONDENSATION FROM THE WINDOWS.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING, THE PASSENGER AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY WHEN THE PASSENGER SIDE SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO A DEALER WHERE AN UNKNOWN PART WAS REPLACED HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,232. THE VIN WAS NOT PROVIDED. UPDATED 10/26/16*LJ *CN

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IN NOVEMBER 2015, THE CAR FUEL LIGHT CAME ON DURING A TRIP. BEFORE I COULD GET TO A GAS STATION, THE CAR SUDDENLY BECAME SLUGGISH AND WOULD NOT GO OVER 20 MILES PER HOUR. THE ENGINE DID NOT TURN OFF INDICATING IT STILL HAD GAS. I WAS ABOUT A MILE AND A HALF FROM AN EXIT AND WAS ABLE TO DRIVE ON THE SHOULDER AND GET TO A STATION AND REFILL THE CAR. I TOPPED IT OFF AT 16 GALLONS (CAR HOLDS 19). THE CAR RAN FINE AFTER IT WAS FULL. THIS WAS A DANGEROUS SITUATION GIVEN THAT TRAFFIC WAS MOVING AT 70 MILES PER HOUR WHEN THE CAR DROPPED TO 20 MILES PER HOUR. I CALLED NISSAN USA AND MY DEALER AND WAS TOLD THEY COULDN'T DO ANYTHING UNLESS AN ENGINE LIGHT CAME ON OR THEY COULD REPLICATE THE PROBLEM. IN MARCH 2016, THE CAR FUEL LIGHT AGAIN CAME ON WHILE ON A RESIDENTIAL ROAD. WHILE THE CAR REGISTERED 35 MILES LEFT UNTIL EMPTY, THE CAR AGAIN BECAME SLUGGISH AND WOULD NOT EXCEED 20 MPH. I DROVE TO A GAS STATION AND TOPPED IT OFF AT 15.5 GALLONS. THIS TIME, LIKE THE LAST, THE CAR WORKED NORMALLY WHEN IT WAS FULL. IN APRIL 2016, THE DEALER AGREED TO REPLACE THE TWO FUEL LEVEL SENSORS. SINCE THEN I HAVE NOT HAD THE ISSUE BUT ALSO HAVE FILLED UP BEFORE OR IMMEDIATELY AFTER THE FUEL LIGHT COMES ON. EACH TIME I HAVE ONLY BEEN ABLE TO GET SLIGHTLY OVER 15 GALLONS IN THE TANK. I HAVE NOTICED THAT OTHERS HAVE REPORTED SIMILAR PROBLEMS WITH THIS MODEL ON AUTOMOTIVE WEBSITES. THIS ISSUE APPEARS TO BE A DESIGN FLAW THAT COULD LEAD TO SERIOUS INJURY FOR THOSE WHO SUDDENLY LOSE POWER ON A FREEWAY. CAR OWNERS SHOULD BE WARNED TO FILL UP IMMEDIATELY IF THE FUEL LIKE COMES ON.

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PASSENGER SEAT SWITCH THAT CONTROLS AIR BAG WOULD TURN OFF AIRBAG WITH AN ADULT IN THE SEAT . HAD RECALL WORK DONE AT THE DEALER I PURCHASED THE VEHICLE FROM NEW AFTER WORK WAS DONE DASH LIGHT SAY PASSENGER AIR BAG OF WITH NO ONE IN SEAT AND STAYS ON ALL THE TIME . IT DOES GO OUT WITH AN ADULT IN THE SEAT . MY COMPLAINT IS THIS IS A TEMPORARY FIX AT BEST THIS IS NOT HOW THIS IS DESIGNED TO WORK WHAT HAPPENS WHEN DASH LIGHT BURNS OUT ? NO OTHER VEHICLE I OWN WORKS THIS WAY IF THERE IS A PROBLEM WITH THE POSITION OF THE SWITCH IN THE SEAT IT SHOULD BE REPAIRED OR REPLACED FOR FREE I DID NOT BUY THIS CAR THINKING THAT NISSAN WOULD NOT STAND BEHIND ITS PRODUCT A DEFECT IS A DEFECT FIX IT PROPERLY.

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RECEIVED A RECALL NOTICE REGARDING THE PASSENGER AIRBAG AUTOMATICALLY TURNING OFF IF AN ACCIDENT OCCURS. TOOK THE VEHICLE IN ON 6/20/16 REGARDING THE RECALL. GOT HOME AND NOW THE AIRBAG LIGHT WILL NOT GO OUT SINCE IT WAS SUPPOSED TO BE LOOKED AT AND FIXED ON 6/20/16. HAVE AN APPOINTMENT FOR 6/28/16. NOT SURE IF THERE ISN'T A DEEPER PROBLEM WITH THE AIRBAG.

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MOON ROOF "EXPLODED" WHILE DRIVING ON HIGHWAY. NO OBJECT HIT IT. CLEARLY A DEFECT IN THE GLASS OR THE MOUNTING HARDWARE.

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ABOUT 50% OF THE TIME THE OCS SYSTEM DOES NOT TURN THE PASSENGER AIR BAG ON IF THE ENGINE IS STARTED PRIOR TO AN ADULT BEING SEATED IN THE PASSENGER SEAT AND CONTINUES TO STAY OFF IF THE VEHICLE IS PLACED IN MOTION. IF YOU STOP THE ENGINE AND THEN RESTART THE AIR BAG IS THEN TURNED ON. THE OCS SYSTEM IN THIS VEHICLE HAS BEEN REPROGRAMMED AS PER NHTSA RECALL 16V-244. THE OTHER PASSENGER AIR BAG ISSUES WERE RESOLVED, HOWEVER THE PROBLEM DESCRIBED ABOVE HAS NOT BEEN CORRECTED. IT MATTERS NOT HOW FAR YOU DRIVE OR THE TYPE OF ROAD THE PASSENGER BAG WILL NOT TURN ON AGAIN UNTIL THE ENGINE IS TURNED OFF THEN RESTARTED.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THE SUNROOF EXPLODED. NISSSAN REPLACED AT NO EXPENSE TO THE CONTACT. UPDATED 07/13/16*LJ

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SOMETIMES THE PASSENGER SEAT AIRBAG IS OFF EVEN THOUGH AN ADULT IS IN THE SEAT. IF I TURN THE IGNITION OFF AND BACK ON THE SENSOR WILL FUNCTION PROPERLY. THIS HAS HAPPENED AT RANDOM TIMES WITH THE LATEST EVENT SHOWN BY THE DATE IN THIS REPORT.

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IF THE MOTOR IS STARTED PRIOR TO AN ADULT PASSENGER SITTING DOWN IN THE FRONT SEAT THE PASSENGER AIR BAG IS NOT TURNED ON WHEN THERE IS NO PASSENGER IN THE SEAT AND NOTHING ELSE IN IN THE SEAT THE PASSENGER AIR BAG IS TURNED ON WHILE DRIVING. THE PASSENGER AIR BAG IS TURNED OFF WHILE STATIONARY, WHILE DRIVING AND TURNING WITH A FULL GROWN ADULT IN THE SEAT. IF YOU STOP THE VEHICLE AND TURN THE ENGINE OFF WITH THE ADULT PASSENGER REMAINING IN PLACE AND RESTART THE ENGINE THE PASSENGER AIR BAG WILL TURN ON. THIS HAPPENS EACH TIME WE DRIVE THE VEHICLE.

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PASSENGER AIR BAG LIGHT COMES ON SHOWING AIR BAG OFF WHILE PASSENGER IN SEAT. HAVE HAD IT IN SEVERAL TIMES AND CAN'T FIND PROBLEM. DO NOT FEEL COMFORTABLE TRAVELING WITH THIS PROBLEM.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE SUN PRODUCED A STRONG GLARE WHEN IT REFLECTED OFF THE HOOD OF THE VEHICLE. THE GLARE TEMPORY BLINDED THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.

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