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What 201 owners told NHTSA about the 2015 Nissan Murano Hybrid

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (201)Crash / fire / injury (15)Transmission & drivetrain (52)Airbags (36)Brakes (28)Electrical system (22)Speed control (20)Engine (18)Visibility & wipers (12)Fuel system (11)Body & structure (7)Driver assistance (7)

7 of 201 complaints match · Body & structure · clear filters

Oct 8, 2021Body & structure

My drivers side door is locked. I started my car, drive off and it auto locks at a certain speed. When I stopped I was unable to unlock the door. I was forced to climb out the passenger side. The car had a manual key lock, this also failed, it will lock the other doors but will not unlock any of them. It failed and there is no manual way to open the door. This is a major safety issue, if I was involved in an accident I would have been trapped in the car. I approached Nissan. They laughed it off and say my car is out of warranty so I must pay to repair this. I understand that, but this is not a broken light or a leaking fuel tank, this failure is a major fail in keeping me safe in my vehicle. When I took it to the dealer for repair they gave me an estimate based on a similar case they had a few weeks before, and I read numerous reports from others owners of vehicles on the internet.

NHTSA ODI 11436065

Mar 9, 2020Body & structure

WHILE DRIVING, MY PANORAMIC SUNROOF SUDDENLY EXPLODED. WHEN THE GLASS BROKE, IT BROKE OUTWARD AS IT WAS LIFTED WHEN I SAW IT WHEN I GOT TO MY DESTINATION.

NHTSA ODI 11317081

Jun 20, 2016Body & structure

MOON ROOF "EXPLODED" WHILE DRIVING ON HIGHWAY. NO OBJECT HIT IT. CLEARLY A DEFECT IN THE GLASS OR THE MOUNTING HARDWARE.

NHTSA ODI 10875213

May 3, 2016Body & structure

TL* THE CONTACT OWNS A 2015 NISSAN MURANO. THE CONTACT STATED THAT THE SUN PRODUCED A STRONG GLARE WHEN IT REFLECTED OFF THE HOOD OF THE VEHICLE. THE GLARE TEMPORY BLINDED THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200.

NHTSA ODI 10862733

Jan 4, 2016Body & structureSeats

2015 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO VEHICLE HOOD AND FRONT SEATS ISSUES. *SMD THE CONSUMER STATED THE FIRST ISSUE WITH THE VEHICLE WAS A BLINDING GLARE THAT CAME FROM THE REAR OF THE 3.5 INCH HOOD WHEN THE SUN WAS HIGH. THE SECOND AREA OF CONCERN WAS THE TRIM OR MORE IMPORTANTLY THE LACK OF IT ON THE FRONT DRIVER AND PASSENGER SEATS. THE SIDE TRIM ON BOTH SEATS WRAPPED AROUND THE FRONT OF EACH SEAT AND ABRUPTLY ENDED. THE CONSUMER STATED WHEN A PASSENGER OR DRIVER EXITED THE VEHICLE, THE HEEL OF THEIR SHOES WOULD OCCASIONALLY CATCH ON THE UN-FINISHED END OF THE TRIM. ALSO, THE MECHANICAL EQUIPMENT THAT OPERATED THE POWER SEATS WERE FULLY EXPOSED. *JB THE CONSUMER STATED THE ONLY RESPONSE HE EVER RECEIVED FROM THE DEALER, WAS NO FAULT CODES FOUND. UPDATED 02/11/16. *JB

NHTSA ODI 10715862

Nov 13, 2015Body & structure

CPSC: 2015 NISSAN MURANO: CONSUMER STATED THE CENTER CONSOLE HAS A DEFECT. *SS THE CONSUMER RETURNED THE VEHICLE TO THE DEALER AND WAS GIVEN ANOTHER MURANO. HOWEVER, THE DOOR WOULD NOT CLOSE PROPERLY. IT WOULD NOT ALIGN TO THE OTHER DOORS. *JB

NHTSA ODI 10807015

Mar 22, 2015Body & structure

WHEN ON A TEST DRIVE WITH THE NEW 2015 MURANO ON THE HIGHWAY, I ENCOUNTERED A SEMI INFRONT OF ME AND TO THE RIGHT OF ME; A TYPICAL EVERYDAY OCCURRENCE WITH MY 80 MILE DRIVE TO/FROM WORK. THIS IS THE POINT THAT SCARED ME-- IT FELT AS IF THE MURANO WAS BEING LIFTED OFF THE GROUND AND THE WHOLE VEHICLE WAS FLOATING BACK AND FORTH, THE SALES PERSON STATED I JUST CAUGHT SOME DRAFT FROM THE SEMI'S. I STATED EVERYDAY TO/FROM WORK 80 MILES IN A SMALL 4 DOOR CAR AND ALSO A FULLSIZE CREWCAB TRUCK, THE VEHICLE VARIES ON DAYS. I HAVE NEVER ENCOUNTERED THIS FEELING IN 32 YEARS OF DRIVING AND WAS VERY NERVOUS ABOUT THE SITUATION I WAS GLAD THE ROAD WASN'T WET OR ICY MAKING ME WONDER IF I WOULD HAVE SPUN OUT. I REALLY WANTED THIS NEW MURANO BUT NOW I AM BACK TO SQUARE ONE ON THE VEHICLE SEARCH. I AM NOT SURE IF IT HAS TO DO WITH THE NEW FRONTEND OR LIGHTER DESIGN OR NOT. I WANTED TO INFORM SOMEONE ELSE ABOUT THIS SITUATION SO IT CAN BE LOOKED INTO. THE DEALERSHIP SAID IT WAS NOTHING AND TRIED TALKING ME INTO TAKING IT THEN AND THERE. OF COURSE IT TURNED INTO I HAVE OTHER CARS TO TEST NOW AND AS I WAS WALKING AWAY I JUST HEARD HYSTERICAL LAUGHING. GOOD CUSTOMER SERVICE FOR A SERIOUS CUSTOMER. I AM SO HAPPY I DID A TEST DRIVE ON THE HIGHWAY FIRST. "THIS IS A DANGEROUS SITUATION AND NEEDS TO BE LOOKED INTO BEFORE SOMEONE GETS KILLED." *TR

NHTSA ODI 10700993

Working with the data? Download all 201 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Nissan Murano Hybrid verdict →