What 201 owners told NHTSA about the 2015 Nissan Murano Hybrid

I HAVE HAD SEVERAL "ELECTRICAL" PROBLEMS WITH THIS VECHICLE- I PURCHASED IT FEB. 2016. IN JULY 2018- MY XM RADIO STOPPED WORKING. MADE 12 TRIPS TO NISSAN-THEY FINALLY REPLACED IT IN DEC. 2018!! NOW JUNE 2019 MY BACK UP CAMERA STOPPED WORKING AND THE DASH BOARD DOESN'T SHOW THE COMPASS AND THEN THE CONTROLS ON MY STEERING WHEELS DOESN'T WORK WHEN I'M DRIVING. UGH! THIS IS RIDICULOUS CAR ONLY HAS 17,000 MILES I SHOULD NOT BE HAVING SO MANY ELECTRICAL PROBLEMS I'M ACTUALLY CONCERNED ABOUT MY SAFETY. DEALING WITH NISSAN IS ALSO HORRIBLE- NOW I HAVE NISSAN CORP INVOLVED AS I JUST FOUND OUT MY "BASIC WARRANTY" IS EXPIRED (NEWS TO ME?) AND THEY EXPECT ME TO PAY FOR REPAIRS/REPLACEMENT NOT FAIR!! I BEEN THROUGH HELL WITH THIS CAR- THIS IS ONLY A SMALL PART OF WHAT I'VE BEEN THROUGH BUT NOW THIS IS MY NEW ISSUE. DOES IT EVER STOP WITH THIS VEHICLE???? NEVER, EVER BUY A NISSAN. CAN YOU HELP??

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SLUGGISH ACCELERATION AND SHUDDERING AT SPEEDS BELOW 35 MPH. I AM NOT SURE WHAT IS CAUSING IT BUT IT ALMOST ACTS LIKE IT COULD DIE. I RELEASE MY FOOT FROM THE GAS PEDAL AND THEN PUSH IT AGAIN TO GET THE HESITATION TO STOP AND CONTINUE DRIVING. THIS HAS HAPPENED MORE THAN 4 TIMES SINCE I BOUGHT THE VEHICLE IN APRIL 2019.

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TWO DANGEROUS ISSUES. FIRST IS WHEN I AM WAITING TO PULL INTO TRAFFIC AND HAVE TO GIVE IT A FAST START. THE CAR TOTALLY FAILS AS I DO THIS. I MOVE ABOUT 5 FEET AND THE CAR DOES NOTHING, LEAVING ME HANGING OUT WITH TRAFFIC APPROACHING. EVENTUALLY, AFTER PUSHING THE GAS PEDAL, IT RESPONDS. THE SECOND ISSUE HAPPENED RECENTLY. THE CAR WOULD NOT DRIVE MORE THAN 30 MPH. I WAS DRIVING DOWN A TYPICAL RURAL ROAD AND THE CAR JUST GAVE UP, ALLOWING ME TO GO 30 MPH AT THE MOST. EVENTUALLY COOPERATED AFTER I STOPPED. BOTH PROBLEMS ARE VERY DANGEROUS.

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MY BARELY 3 YEAR OLD VEHICLE RECENTLY BEGAN DISPLAYING A WARNING THAT THE ANTI COLLUSION SYSTEM WAS NOT FUNCTIONAL AND I NOTICED THIS ALSO DISABLED AND DISENGAGED THE CRUISE CONTROL RESULTING IN SUDDEN DECELERATION .THIS PROBLEM SEEMS TO RESET WHEN CAR IS STARTED AND REOCCURS AFTER 15 OR 20 MINUTES DRIVING . I TOOK THE CAR TO A NISSAN DEALERSHIP SERVICE DEPT BOTH REPS AT THE DESK TOLD ME THE PROBLEM WAS A RECALL ON THE LESS EXPENSIVE MORE COMMON ROGUE MODEL BUT NOT ON THE MURANO WHICH USED THE VERY SAME COMPONENTS AND ALSO TOLD ME IT WAS VERY EXPENSIVE TO FIX .I SEARCHED ON LINE AND ON NUMEROUS SITES FOUND IT WAS A VERY COMMON SERIOUS DEFECT WITH A BOSCH SUPPLIED SENSOR ON THE RADAR . WHY ARE THEY FIXING ONE MODEL BUT NOT THE SAME DEFECT ON THE MURANO .THIS IS A DRIVING SAFETY FEATURE I CONSIDERED ESSENTIAL TO MY PURCHASE AND WHEN SUDDENLY FAILS DISENGAGING CRUISE CONTROL PRESENTS A VERY DANGEROUS SITUATION . THE MANUFACTURER IS WELL AWARE OF THE ISSUE AND INSISTS I PAY TO DIAGNOSIS AND AT THIS POINT PAY A VERY LARGE REPAIR BILL TO REPAIR ,,,,UNACCEPTABLE !

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ANTI COLLISION LIGHT FALSELY ILLUMINATES OFTEN, INDICATING IMPENDING COLLISION. NISSAN HAS MANY REPORTS OF THIS PROBLEM, BUT NEEDS TO RECALL. WIFE IS AFRAID TO DRIVE THE VEHICLE. THIS MAINLY CITY DRIVING. DEALER (LAMB NISSAN, PRESCOTT, AZ) SAYS IT WILL COST $1600 TO REPLACE FORWARD RADAR SENSOR. ONLY 36782 MILEAGE. IT IS POSSIBLE THE CAR WILL SLAM TO A STOP FOR NO REASON, AS HAS HAPPENED TO OTHERS.

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WIFE WAS RETURNING HOME FROM WORK AT 2330 HOURS AND SMELLED PLASTIC BURNING. SUV IS EQUIPPED WITH CLIMATE CONTROLLED HEATED/COOLED SEATS. THE CONTROL KNOB FOR THE DRIVER SEAT NO LONGER LIGHTS UP. SEAT INOPERABLE. TOOK VEHICLE TO LOCAL NISSAN DEALER FOR INSPECTION. TECHNICIAN STATED " LEFT FRONT CLIMATE CONTROL UNIT HAS MELTED TERMINALS AND HARNESS CONNECTOR". THIS ACTION NEVER BLEW A FUSE? TECHNICIAN COULD NOT EXPLAIN HOW THIS HAPPENED. CONTACTED NISSAN ON 25 MARCH AN 1 APRIL, 2019. NOT CONCERNED ABOUT IT? THIS COULD HAVE POTENTIALLY RESULTED IN AN ELECTRICAL SHORT/FIRE.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF SUDDENLY EXPLODED WITH A LOUD BOOMING SOUND. GLASS SHATTERED, BUT THE CONTACT WAS NOT INJURED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. GULF COAST NISSAN (3000 NORTH HWY 288, ANGLETON, TX) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE. ALSO, THE CHECK ENGINE AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NISSAN SERRAMONTE (LOCATED AT 1500 A COLLINS AVE, COLMA, CA 94014, (650) 550-7200) WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING 25 MPH, THE INSTRUMENT PANEL INTERMITTENTLY FAILED TO ILLUMINATE. THE CONTACT CALLED NISSAN SERRAMONTE AND AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

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THE MURANO HAS APPROXIMATELY 35,000 MILES ON IT. IT WAS DRIVING FINE WITHOUT ANY STRANGE NOISES. IT SUDDENLY LOST POWER AND WOULD NOT GO FASTER THAN 2 MPH. LUCKILY IT WAS ON A DEAD END ROAD AND THERE WAS TRAFFIC AROUND OR IT WOULD HAVE BEEN HIT AND THE DRIVER WOULD HAVE BEEN SEVERELY INJURIES IF NOT KILLED. THERE WAS ABSOLUTELY NO WARNING AND NO LIGHTS ON THE DASHBOARD. IT IS GOING TO COST $800 TO FIX AS IT HAS BEEN DIAGNOSED AS THE ALTERNATOR. THE VEHICLE HAD TO BE TOWED.

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WE PURCHASED OUR 2015 NISSAN MURANO PLATINUM ON 1/10/2019. THE VEHICLE HAS 36,106K. ON 1/13/2019 WE FELT A SLIGHT JUDDER WITH THE VEHICLE. WE AGAIN FELT A JUDDER ON 1/15/2019, WHICH WAS MORE SEVERE. ALTHOUGH NO SERVICE LIGHT WAS PRESENT, WE IMMEDIATELY CONTACTED THE DEALER AND SCHEDULED SERVICE FOR 1/16/2018. UPON COMPLETION OF THE SERVICE CALL, THE DEALER INDICATED THAT THE VALVE BODY WOULD NEED REPLACED, WHICH IS COVERED UNDER WARRANTY. I HAVE READ SEVERAL COMPLAINTS REGARDING THIS ISSUE WITH NISSAN CVTS. IT IS A CLEAR DANGER TO THE CONSUMER THAT IF THE CVT CONTINUES TO JUDDER AN ACCIDENT IS LIKELY. IN ADDITION, ISSUES WITH THE CVT CAN CAUSE A COMPLETE FAILURE OF THE VEHICLE, CAUSING SERIOUS HARM TO THE CONSUMER. CARS WILL GIVE A SERVICE LIGHT WHEN AN ISSUE AS TRIVIAL AS TIRE PRESSURE, LOW FUEL AND CHANGE ENGINE OIL OCCUR. WHY WHEN A MAJOR MECHANICAL ISSUE IS OCCURRING IS THE CAR NOT ALERTING THE OPERATOR OF A POTENTIALLY DEADLY CONSEQUENCE??!!

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DRIVER'S SEAT-BELT DOESN'T RELEASE WHEN YOU PUSH THE BUTTON. YOU HAVE TO PULL THE BUCKLE OUT WITH A PRETTY STIFF JERK. THE CAR IS STATIONARY.

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TL* THE CONTACT OWNS A 2015 NISSAN MURANO. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHOOK VIOLENTLY, AN ABNORMAL VIBRATION WAS FELT, AND THE BRAKING WAS UNSTABLE. THE FAILURES OCCURRED WITH NO WARNING. THE DEALER (GRANITE NISSAN, 2626 E MALL DR, RAPID CITY, SD 57701, (605) 342-3400) TEST DROVE THE VEHICLE AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. THE FAILURES RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND SUGGESTED TAKING THE VEHICLE BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

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ENGINE SURGES AT LOW SPEED AND IN CRUISE CONTROL AT HIGH SPEED

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NISSAN. CONSUMER WRITES IN REGARDS TO ISSUE WITH ILLUMINATING LIGHTS AROUND THE RADIO AND A/C. *LD *JS

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PURCHASED THE MURANO 5/15/2018. ALMOST IMMEDIATELY NOTICED A PROBLEM WITH BRAKING/ACCELERATION. THE PROBLEM OCCURS WHEN I START TO APPLY MY BRAKES TO SLOW DOWN THE ENGINE SEEMS TO REV UP CAUSING THE VEHICLE TO ACCELERATE FORWARD. THIS REQUIRES A NEED FOR ME TO SLAM ON THE BRAKES IN ORDER TO GET THE VEHICLE TO STOP AND GET IT BACK UNDER CONTROL. THE STRANGE THING IS THAT THIS OCCURS ONLY ABOUT 1/3 OF THE TIME. HOWEVER I FEEL THIS CREATES A MAJOR SAFETY HAZARD TO ME AND OTHERS AROUND ME ON THE HIGHWAY. I HAVE TAKEN THE VEHICLE TO MY LOCAL NISSAN DEALER ON ON 2 OCCASIONS TO HAVE THEM CHECK THIS OUT. UNFORTUNATELY THEY SAY NOTHING IS WRONG BUT THE MECHANIC SAYS HE KNOWS WHAT I AM TALKING ABOUT BECAUSE HE HAS EXPERIENCED IT BEFORE WITH OTHER VEHICLES. HE ALSO SAYS THERE ARE NO RECALLS FOR THAT ISSUE.

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CAR HESITATES WHEN ACCELERATING CAUSING A DANGER WHEN CAR DOES NOT GO AS EXPECTED WHEN PULLING INTO TRAFFIC. IT ALSO JERKS AND SHUDDERS AT LOWER SPEEDS, THE CAR SHAKES SOMEWHAT VIOLENTLY AND WILL STOP IF YOU FLOOR THE GAS PEDAL. BOUGHT THE CAR BRAND NEW FROM DEALER AND HAVE BROUGHT IN FOR THE ISSUE TO BE TOLD THE COMPUTER DOESN'T SEE A PROBLEM. I DRIVE THE CAR DAILY I KNOW THERE IS AN ISSUE AND IT IS DANGEROUS TO DRIVE WHEN IT CHOOSES NOT TO GO WHEN ACCELERATING.

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AT ABOUT 10,000 MILES AT LOW SPEEDS ON LOCAL CITY ROADS, I COULD SOMETIMES FEEL VIBRATIONS AND A LACK OF ACCELERATION THAT FELT LIKE THE TRANSMISSION COULDN'T DECIDE WHAT TO DO. ALWAYS AT SPEEDS UNDER 20 MPH AND GENERALLY WHEN EITHER SLOWING DOWN FOR AN INTERSECTION OR STARTING TO SPEED UP WHEN THE TRAFFIC LIGHT TURNED GREEN IN TIME THAT I DIDN'T NEED TO FULLY STOP. AFTER A FEW OF THESE I TOOK CAR TO DEALER AND THE FIRST TIME THEY SAID THERE HAD BEEN NO ERROR CODES GENERATED AND TO JUST KEEP DRIVING IT. AFTER THE SECOND OR THIRD TIME I TOOK IT TO THE DEALER, NOW WITH 12,839 MILES ON IT THEY REPROGRAMMED THE STEERING ANGLE ADJUSTMENT AND THE PROBLEM SEEMED TO GO AWAY. HOWEVER, NOW AT 21,000 MILES, IT SEEMS TO BE COMING BACK AGAIN. I FEEL LIKE THE CVT AND COMPUTER HAVE A PROBLEM COMMUNICATING WITH EACH OTHER IN THESE LOW-SPEED SITUATIONS. THIS HESITATION IN ACCELERATION COULD CAUSE A SERIOUS ACCIDENT AND CERTAINLY FEELS UNSAFE.

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OCS IS SHOWING PASSENGER SEAT EMPTY EVEN WHEN OCCUPIED. AS A RESULT, THE PASSENGER FRONTAL AIR BAG MAY BE TURNED OFF AND NOT DEPLOY IN THE EVENT OF A CRASH. THIS PROBLEM WAS LISTED IN NHTSA CAMPAIGN NUMBER 16V-244 DATED APRIL 29, 2016.

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TAKATA RECALL. WHEN COMING TO A COMPLETE STOP JUST UNDER 20 MILES PER HOUR THE TRANSMISSION GRABS AND SLOWS YOU DOWN AND THEN RELEASES. THIS CAUSES YOU TO STOP SHORT OR STOP TOO FAR AHEAD. EITHER WAY CAN BE DANGEROUS. PLEASE GIVE US A RECALL. I DON'T FEEL SAFE

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MY 2015 NISSAN MURANO STARTED HAVING SOME TRANSMISSION PROBLEMS AT AROUND 20K MILES. ON LOW REVS SPECIALLY THE TRANSMISSION JERKS AND SHUDDERS. IT'S LIKE IT CAN'T SELECT THE PROPER GEAR AND IT'S A COUPLE GEARS UP FROM WHERE IT SHOULD BE. THE VIBRATION IS VERY ANNOYING AND POTENTIALLY UNSAFE. I TOOK THE CAR TO THE DEALER AND THEY SAID THAT THEY COULD FEEL THE PROBLEM, BUT THAT THERE ARE NO LIGHTS IN THE DASHBOARD. SUGGESTED TO KEEP DRIVING THE CAR UNTIL A SERVICE LIGHT SHOWS UP. I THINK THIS IS UNACCEPTABLE. I WAN TO SELL MY CAR NOW, BUT NO ONE WOULD BUY A CAR THAT SHAKES ON LOW REVS.

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MY CAR THAT HAD LESS THAN 60,000 MILES ON IT HAS HAD TO HAVE THE ANTILOCK BRAKE SYSTEM REPLACED, THE TRANSMISSION REPLACED, THE LEATHER SEATS HAVE TEARS ON BOTH SIDES OF THE REAR SEAT, THE WINDSHIELD HAS OVER A DOZEN CHIPS IN IT AND MOST RECENTLY, WHEN DRIVING, MY GAS GAUGE WENT TO EMPTY ALTHOUGH I HAD JUST FILLED IT UP LESS THAN 16 HOURS EARLIER AND HAD NOT DONE ANY DRIVING. I PULLED OVER ON THE SIDE OF THE HIGHWAY, TURNED MY CAR OFF AND BACK ON AND THE GAUGE RESET ITSELF. MY CAR IS NOW OUT OF WARRANTY AND I'M WAITING FOR THE NEXT MAJOR THING TO HAPPEN.

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WHEN BACKING UP IN A PARKING LOT, BRAKES WERE APPLIED TO STOP THE VEHICLE BUT BRAKE PEDAL WENT TO THE FLOOR AND DID NOT STOP VEHICLE. VEHICLE WAS SHIFTED INTO PARK AND VEHICLE THEN CAME TO A STOP.

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TL* THE CONTACT OWNED A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE GUARDRAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, SHOULDER, LOWER BACK, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE FRONT AND TWO REAR PASSENGERS SUSTAINED HEAD, SHOULDER, NECK, ARM, BACK, AND LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

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THE TRANSFER CASE AND AXLE SEALS ON MY 2015 NISSAN MURANO HAVE BEEN LEAKING AND THE DEALER HAS HAD THE VEHICLE THREE DIFFERENT TIMES, WITHIN THE LAST MONTH AND A HALF, FOR NUMEROUS DAYS. THERE WAS 27,091 MILES ON IT WHEN I TOOK IT IN ON 11-08-17. THE DEALER HAS PROVIDED A RENTAL EACH TIME. THE THREE DATES THE VEHICLE WENT INTO THE DEALER ARE: 11-08-17, 12-02-17 AND 12-19-17. I FILED A CASE WITH NISSAN UNDER CASE #29147756 AND GAVE THEM A COPY OF THE TITLE SHOWING THAT IT WAS PURCHASED THROUGH MY FAMILY'S BUSINESS, BURKINS & FOLEY. I WILL PROVIDE YOU WITH A COPY IF NEEDED.

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ON THE MORNING OF NOVEMBER 7, 2017, THE FRONT/SLIDING PORTION OF THE SUNROOF ON MY 2015 NISSAN MURANO SPONTANEOUSLY EXPLODED WHILE I WAS DRIVING DOWN I-5 IN SEATTLE, WA, AT THE POSTED SPEED (60 MPH). THE SOUND OF THE EXPLOSION WAS DEAFENING (I THOUGHT THAT A GUNSHOT HAD BEEN FIRED AT MY VEHICLE, AND/OR I HAD HAD A CATASTROPHIC TIRE BLOWOUT). LUCKILY THE RETRACTABLE FABRIC "SHIELD" BETWEEN THE SUNROOF AND THE INTERIOR OF THE VEHICLE WAS DEPLOYED, AND THE SHATTERED GLASS DID NOT FALL ON ME. I WAS ABLE TO PULL OFF THE FREEWAY AND PREVENT LARGE CHUNKS OF GLASS FROM FLYING INTO ON-COMING TRAFFIC. I SUBSEQUENTLY REPORTED THIS INCIDENT TO MY INSURANCE COMPANY, AND THE SUNROOF WAS REPLACED BY MY INSURER (THE COST OF THE REPLACEMENT GLASS WAS APPROXIMATELY $1500; I PAID A $250 DEDUCTIBLE, AND THE INSURANCE COMPANY PAID THE REST).

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