What 76 owners told NHTSA about the 2015 Lincoln Mkz Hev

The catalytic converters(2) failed and need replacement. My mechanic diagnosed the problem and agrees with the scan code that was reported, a P0430. The check engine light is constantly lit and cannot be turned off with this fault code, according to my mechanic erasing the code will just bring it back shortly, and I have witnessed this. I have a document from Ford Motor Co. that shows my car, Lincoln MKZ, the build date from 2013-2015(1/24/2015), the Assembly plant of Hermosillo, saying that the dealer should replace the cats at no charge to the customer. Yet the dealer and FoMoCo say my cars VIN is not in the range for this repair. Why?

NHTSA ODI 11563352

MY 2015 MKZ STARTED HAVING PROBLEMS IN SEPTEMBER 2020 WHEN THE CHECK ENGINE LIGHT CAME ON AS WELL AS THE INDICATOR FOR LOW ENGINE OIL PRESSURE, BOTH COMING ON WHEN THE CAR IS IN MOTION. WE PURCHASED THE EXTENDED WARRANTY WITH THE VEHICLE AND AFTER TAKING IT TO FORD AUTO NATION IN PANAMA CITY, THEY TOLD US IT WAS THE CATALYTIC CONVERTER. THEY DID NOT TEST WHY THE LOW ENGINE OIL PRESSURE INDICATOR LIGHT CAME ON, ONLY STATING IT WAS DUE TO THE CATALYTIC CONVERTER. I HAD TO CALL THEM TWICE TO EVEN GET AN UPDATE ON MY VEHICLE AS NO ONE WOULD CALL ME REGARDING THE ISSUES. WE THEN BROUGHT IT TO THE LOCAL MECHANIC WE USUALLY USE AND THEY STATED THE CAR HAD TWO EMISSION RECALLS/BULLETINS; ONE FOR THE CATALYTIC CONVERTER AND THE SECOND FOR THE POWERTRAIN CONTROL MODULE REPROGRAMMING ( WHICH I HAVE COPIES OF). AFTER TAKING IT BACK TO FORD AUTO NATION PANAMA CITY, THEY STATED THESE TWO RECALLS DID NOT APPLY TO MY VEHICLE AND WOULD NOT HELP US, EVEN AFTER GIVING THEM COPIES OF SUCH PAPERWORK. THEY STATED THAT JUST BECAUSE THE RECALLS/BULLETINS PULLED UP WITH MY VIN NUMBER, IT DID NOT MEAN THOSE WERE APPLICABLE TO MY VEHICLE. SINCE THE INCIDENT WITH FORD AUTO NATION PANAMA CITY, MY VEHICLE HAS BEEN TO THE LOCAL MECHANICS SHOP 3 TIMES FOR REPAIR TO THE OIL PRESSURE SWITCH, 2 DIFFERENT O2 SENSORS (FRONT LEFT AND BACK RIGHT) ALONG WITH CHANGING OUT OF SPARK PLUGS AS THE CORRECT ONES WERE NEVER INSTALLED AND A HUGE GAP WAS FOUND BETWEEN THEM ( I PURCHASED THIS CAR ONE YEAR AGO). THE CODES FOR THE CHECK ENGINE LIGHT ALL THREE TIMES HAVE SHOWN THE O2 SENSORS AND CATALYTIC CONVERTER. I WANT MY CAR REPAIRED PROPERLY AND MY FUNDS REIMBURSED AS THIS WOULD NOT HAVE HAPPENED IF FORD AUTO NATION PANAMA CITY WOULD HAVE REPAIRED MY VEHICLE PROPERLY WHEN WE PROVIDED THEM THE PAPERWORK REGARDING THE EMISSION RECALLS/BULLETINS.

NHTSA ODI 11375042

DRIVING HOME AT RUSH HOUR AND CAR SUDDENLY LOST ENGINE POWER, NO RESPONSE WHEN PUSHING ACCELERATOR, MULTIPLE DASH LIGHTS CAME IN. UNABLE TO TRAVEL MORE THEN 5-MPH.HAPPENED MULTIPLE TIMES IN THE FOLLOWING HOURS, TOWED TO DEALER.

NHTSA ODI 11252840

TL* THE CONTACT OWNS A 2015 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WHILE DRIVING APPROXIMATELY 30 MPH. THE WRENCH ICON AND CHECK ENGINE INDICATOR ILLUMINATED DURING THE FAILURE. THE CONTACT WAS ABLE TO MOVE THE VEHICLE ONTO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO ISLAND LINCOLN MERCURY (1850 EAST MERRITT ISLAND CAUSEWAY, MERRITT ISLAND, FL, 32952, (321) 233-2636) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND POWER TRAIN CONTROL MODULE FAILED. THE DEALER REPLACED THE POWER TRAIN CONTROL, THE TRANSMISSION CONTROL MODULE, AND ACCELERATOR PEDAL; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS THEN TOWED TO RON NORRIS FORD (3000 CHENEY HIGHWAY, TITUSVILLE, FL, 32780, (321) 267-2112). THE DEALER PERFORMED A DIAGNOSTIC TEST AND STATED THAT THE IGNITION WAS STARTED MORE THAN THREE TIMES; THEREFORE, THEY WERE UNABLE TO LOCATE NEW FAILURE CODES. RON NORRIS FORD STATED THAT THEY LOCATED THE SAME FAILURE CODES AS THE ISLAND LINCOLN DEALER. RON NORRIS FORD TEST DROVE THE VEHICLE AND WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVED CASE NUMBER: 17471751. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,600.

NHTSA ODI 11193419

THIS VEHICLE HAS BEEN IN SERVICE 14 TIMES IN 16 MONTHS FOR VARIOUS INTERMITTENT ELECTRICAL AND SENSOR PROBLEMS. IT WAS PURCHASED NEW IN JUNE 2015 AND CURRENTLY HAS 14K MILES. IT HAS SEVERAL MAJOR ISSUES BUT THE TWO SAFETY RISKS ARE: 1) THE DRIVER SEAT IS SUPPOSED TO AUTOMATICALLY RECLINE AND THE STEERING WHEEL ADJUSTS UPWARD TO ALLOW THE DRIVER TO EXIT THE VEHICLE WHEN THE IGNITION IS TURNED OFF. THE SEAT IS SUPPOSED TO RE-ADJUST FORWARD & STEERING WHEEL DOWNWARD TO THE MEMORY THAT THE DRIVER SETS ONCE THE IGNITION IS TURNED ON. TWICE THE SEAT AND STEERING WHEEL WOULD NOT ADJUST TO THE MEMORY SETTINGS. THE SEAT STAYED RECLINED AND THE STEERING WHEEL REMAINED UPWARD. I PUSH THE LEVERS TO MOVE THE SEAT AND STEERING WHEEL MANUALLY IN ORDER TO DRIVE AND REACH THE PEDALS, AND TO SEE ABOVE THE STEERING WHEEL BUT NEITHER WOULD MOVE. I HAD TO DRIVE THE VEHICLE CAREFULLY TO THE NEAREST FORD DEALERSHIP, BARELY REACHING THE ACCELERATOR AND BRAKE PEDALS WITH THE STEERING WHEEL RAISED, PARTIALLY COVERING MY VISION. 2) THE MOST CRITICAL RECENT SAFETY RISK (WHICH MADE ITS VISIT #14 TO THE FORD SERVICE DEPT) IS WHEN THE VEHICLE ABRUPTLY SHUTT OFF WHILE IN MOTION IN THE MIDDLE OF THE STREET AS I WAS ABOUT TO ENTER THE FREEWAY. WHEN THE VEHICLE STALLED COMPLETELY IN THE STREET, I WAS DRIVING APPROX 30MPH AND A RED "POWER ACCESSORY" LIGHT LIT UP. I DID NOT UPLOAD ALL THE REPAIR INVOICES. THERE ARE TOO MANY TO UPLOAD; HOWEVER I DO KEEP COPIES.

NHTSA ODI 10926046

IN 20K MILES ENTIRE CAR STOPPED WORKING AFTER IN GARAGE OVER WEEKEND AND NO LIGHTS WERE ON, NO ISSUE WAS FOUND INITIALLY BUT BATTERY WAS CHANGED ONCE IN A NEW CAR IN LESS THAN 2 YEARS. CAN CAN SHUT OFF IN THE MIDDLE OF DRIVING?

NHTSA ODI 10894843