What 76 owners told NHTSA about the 2015 Lincoln Mkz Hev

See attached document for complaint

NHTSA ODI 11574248

The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Numbers: 23V162000 (Service Brakes, Hydraulic) and 22V011000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently decelerated while the accelerator pedal was depressed. Several unknown warning lights illuminated. The contact stated that the vehicle failed to shift into the intended gear. Additionally, the contact stated that while shifted into reverse, the rear-view camera became distorted and failed to operate as designed. The vehicle was towed to the residence. The vehicle was then taken to the dealer where it remained. The vehicle was diagnosed, and it was determined that the front brake hose had ruptured. The contact was informed that the front brake hose, the brake pedal bumper, and clutch the pedal bumper needed to be replaced. The contact stated that the vehicle was awaiting additional diagnostic tests. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.

NHTSA ODI 11550349

The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 20 - 25 MPH, the brake pedal was depressed and went to the floorboard. The brakes failed to stop the vehicle immediately. The vehicle coasted to the curb of the contact's mother's residence. At the mother's residence, an independent mechanic diagnosed that there was brake fluid underneath the vehicle, and the rear passenger's side brake hose was replaced. The dealer was made aware of the failure and scheduled an upcoming appointment for the recall repair to be performed. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 99,200.

NHTSA ODI 11549458

I tried to start my car this morning. It would not start. There was a loud popping noise, the headlights started flashing and a red box popped up on the control panel with the words brake failure. It was fine yesterday. There is a recall on the brake hoses. I called the dealership I bought the car from, Oxmoor Ford, Louisville, Ky and they said they don’t service Lincoln products anymore and referred me to Bill Collins Ford. I called them this morning and they haven’t called me back. I do have AAA, so I can have the car towed to the dealership. I need my car, what do I do?

NHTSA ODI 11544803

The contact owns a 2015 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the “Service Brakes” message was displayed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the brake fluid was leaking from the vehicle. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 59,000. Parts distribution disconnect.

NHTSA ODI 11544022

The contact owns a 2015 Lincoln MKZ. The contract stated that on several occasions, while the brake pedal was depressed, the brake pedal remained on the floorboard. The brake pedal was pumped while coming to a stop. Additionally, while driving at various speeds, the brake pedal was depressed, and the vehicle started jerking. The contact stated that there was an abnormal fuel odor detected. The vehicle was not diagnosed or repaired. The manufacturer had not been notified of the failure. The failure mileage was approximately 115,000.

NHTSA ODI 11518345

brake line is leaking, brakes became almost completely unresponsive while driving and was nearly in a serious accident because of it

NHTSA ODI 11501820

The contact owns a 2015 Lincoln MKZ. The contact stated that while driving approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The brake fluid light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 117,000.

NHTSA ODI 11491274

Driver side brake line ruptured for the second time.Almost got into an accident.Had to run off the road to keep from hitting another vehicle. This is a very serious situation.Needs to be a recall on this brake line.I see other MKZ owners having same issue.

NHTSA ODI 11470558

2105 LINCOLN MKZ. CONSUMER WRITES REGARDING BRAKE PEDAL STOP BUMPER SAFETY RECALL. CONSUMER IS REQUESTING TO BE REINBURSED FOR PAYING FOR - RECALL RELATED REPAIR. TS THE CONSUMER STATED PRIOR TO RECEIVING THE RECALL NOTICE, THE VEHICLE EXPERIENCED BRAKE PEDAL STOP BUMPER FAILURE. THE CONSUMER STATED THE VEHICLE WOULD NOT PICK UP SPEED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE BRAKE LIGHTS WOULD REMAIN ON. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS MADE IN RELATION TO THE SAFETY RECALL.

NHTSA ODI 11461098

While driving, the right front brake hose ruptured, releasing a large amount of brake fluid, dropping the brake pedal to the floor and causing a sudden loss of braking power. I have the faulty hose in my possession. I was not able to brake while driving out of the mountains in Tennessee. My wife and I consider ourselves lucky to be alive. Had it happened minutes earlier, we would not be here to tell you about it or to show you the faulty part. The faulty hose was inspected and replaced by an auto mechanic. I advised our local Lincoln dealer/service and I also spoke to the Lincoln Concierge service about what should be considered an ongoing safety hazard. I am hoping to show it to you and anyone else that may be familiar with an identical issue regarding the Ford Edge/MKX version of the same brake hoses. There was no warning at all prior to the sudden loss of brakes.

NHTSA ODI 11461217

The contact's wife owns a 2015 Lincoln MKZ Hybrid. The contact received a notification for NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. VIN tool showed no open recall on the vehicle.

NHTSA ODI 11455668

TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL TO THE STOP THE VEHICLE, THE PEDAL EXTENDED TO THE FLOOR. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT BRAKE FLUID HAD LEAKED FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER HINES PARK LINCOLN LOCATED AT 40601 ANN ARBOR RD, PLYMOUTH, MI 48170, WHO DIAGNOSED THAT THE BRAKE LINE HAD RUPTURED. THE BRAKE LINE WAS REPLACED AND THE FAILURE WAS REMEDIED. APPROXIMATELY 9 MONTHS LATER, THE VEHICLE EXPERIENCED THE SAME FAILURE ON THE FRONT PASSENGER'S SIDE BRAKE LINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 70,000.

NHTSA ODI 11348799

I JUST HAD MY STATE INSPECTION IN JAN. ON 3.28.20, I GOT INTO THE CAR, STARTED IT. I PLACED THE CAR IN REVERSE, PUSHED ON THE BRAKE PEDAL AS I PARK ON A SLIGHT INCLINE. I FELT A RESISTANCE AND THE PEDAL WENT TO THE FLOOR. THE VEHICLE DID STOP. UNSURE OF WHAT HAPPENED, I PUT IT IN PARK AND I APPLIED THE EMERGENCY BRAKE. AS I WAS PARTIALLY IN TRAFFIC PUT IT IN DRIVE TO GO FORWARD AND USED THE EMERGENCY BRAKE AGAIN, PUT IT IN PARK. TRIED BRAKE PEDAL AGAIN, IT PUMPED TO NOR MALFUNCTIONED POSITION. THINKING IT WAS A SYSTEM GLITCH, I TRIED AGAIN. WHEN I PUSHED THE BRAKE THIS TIME TO PLACE IT IN REVERSE, IT WENT TO THE FLOOR AGAIN. TURNED CAR OFF AND EXITED TO LOOK. SAW BRAKE FLUID ON THE GROUND AROUND THE FRONT PASSENGER TIRE. CALLED FOR A FLAT BED TOW. IT WENT TO PEP BOYS. THEY SAID THE FRONT PASSENGER BRAKE HOSE HAD BUBBLED AND SPLIT. I REQUESTED THEY CHECK ALL THE HOSES. THE FRONT DRIVER ALSO HAD A BUBBLE DEFECT. THEY REPLACED BOTH. I AM THANKFUL IT HAPPENED AS IT DID BECAUSE I GO DOWN A STEEP, DOWNHILL MOUNTAIN BACK ROAD TO GO HOME. THEY MADE THE REPAIRS AND CHECKED EVERYTHING IN THE SYSTEM, ALL ELSE IS WELL. THEY GAVE ME THE HOSES BECAUSE THEY SAID FOR THE MILEAGE AND AGE, THIS SHOULD NOT HAVE HAPPENED. NOTHING WAS NOTED AT THE TIME OF INSPECTION EITHER, AT THE SAME PLACE. I FOUND NO RECALL OR BULLETIN ON THIS. IT NEEDS INVESTIGATING BEFORE THERE IS A TRAGEDY.

NHTSA ODI 11319596

REAR BRAKE PADS AND ROTORS HAD TO BE REPLACED.

NHTSA ODI 11149721

THIS CAR BECOMES UNCONTROLLABLE ON A SNOW ROAD. IT CAN'T MAKE A TURN WHEN YOU NEED IT. IT GOES VERY UNSTABLE ON A STRAIGHT ROAD. I WASN'T ABLE TO STOP ON A RED LIGHT , AND I WASN'T ABLE TO MAKE A LEFT TURN, TWICE ON ONE 12 MILES TRIP. FIRST I DROVE WITH LITTLE SPEED NO MORE THAN 25 MILES AN HOUR, AFTER, ON SECOND INTERSECTION I STAYED ON A RED LIGHT AND STARTED MY TURNING FROM 0 SPEED.

NHTSA ODI 11067142