What 434 owners told NHTSA about the 2015 Ford Mustang Mach-e

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised the contact that the parts were on back order. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11484775

The contact owns a 2015 Ford Mustang. The contact stated that during inclement weather, water was leaking into the vehicle from the rear passenger’s side window causing the seat and carpet to be soaked. The contact was concerned that the moisture and condensation from the rainwater may lead to mold inside the vehicle. The cause of the failure was not determined. The local dealer was not contacted. The manufacturer was notified of the failure but no assistance was offered. The VIN was not available. The failure mileage was 60,000.

NHTSA ODI 11483628

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the contact stated that when the vehicle was shifted in reverse position, the rearview camera displayed a blank or distorted screen without warning. As a result, almost caused an accident. The vehicle was taken to the dealer where the contact was informed that the parts to do the repair were unavailable. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that parts were unavailable. The failure mileage was approximately 36,000.

NHTSA ODI 11483504

The contact owns a 2015 Ford Mustang. The contact stated that while operating the vehicle in rush hour traffic, the vehicle experienced total brake failure and the brake failure message had displayed. The contact had to use the parking brake to stop the vehicle while in bumper-to-bumper traffic. The contact indicated that the vehicle had been serviced by the local mechanic on multiple occasions for the same failure and the brake master cylinder and brake booster were replaced. The vehicle was also taken to the local dealer who readjusted the brake pads but the failure continued. The contact also indicated that the failure had occurred during very hot temperature days. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was 67,000.

NHTSA ODI 11482624

The contact owns a 2015 Ford Mustang. The contact stated that the rear plastic window of the convertible roof had begun to deteriorate around the imbedded defroster wire. The plastic had begun to turn white around the wire and visibility was becoming impaired. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear plastic window needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

NHTSA ODI 11482014

The contact owns a 2015 Ford Mustang. The contact stated while attempting to shift into reverse the Back Over Prevention camera was inoperable. There were no warning lights illuminated; however, there was an unknown error message displayed. The contact also stated there was a trunk failure that affected the operation of the camera. The contact related the failure to NHTSA Campaign Number 22V082000 (Back Over Prevention) however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11480994

The contact owns a 2015 Ford Mustang. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic); however, while driving with the cruise control activated, the brake pedal was depressed but instead the vehicle accelerated and failed to stop as needed. The contact stated that an excessive amount of pressure was needed to depress the brake pedal while stopping the vehicle. The contact stated that the failure only occurred while the cruise control was activated. The contact had taken the vehicle to the dealer and the mechanic was also able to duplicate the failure. The dealer diagnosed that the cruise control had malfunctioned and caused the brakes to not operate as needed to deactivate the cruise control. The dealer replaced the cruise control switch; however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.

NHTSA ODI 11477734

Heated and cooled seats are not sufficiently grounded, causing burnt wiring beneath passenger seat, overcurrent to blower motor. This issue applies to multiple makes and models using the Ford\Motorcraft wire harness part number WPT-928.

NHTSA ODI 11476598

The passenger door unlatches while the vehicle is in motion. The dealer has reported that this had already been fixed, but it is still happening. It is a major safely issue that needs to be resolved. I can provide video footage.

NHTSA ODI 11475592

The contact owns a 2015 Ford Mustang. The contact stated while driving approximately 55 MPH, the steering wheel seized. There was no warning light illuminated. The contact depressed the brake pedal and stopped the vehicle. The contact was unable to veer to the side of the road. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed that the electronic steering gear assembly needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in a recall associated with the failure. The dealer advised the contact to bring the vehicle in to be repaired at her expense. The vehicle was not repaired. The failure mileage was approximately 65,000.

NHTSA ODI 11474947

The contact owns a 2015 Ford Mustang. The contact stated while attempting to drive the vehicle the brake pedal cushion was fractured. The contact stated that the brake light was illuminated. The vehicle was taken to the local dealer and diagnosed with brake pedal failure. The contact stated there was previous recall for the failure and the vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 81,000.

NHTSA ODI 11473432

Recall: 22S06 back up camera not available. Took my mustang in for the recall and service rewired back up camera harness/wires. Week later, came went out again and upon self inspection, the dealership's repair of the wiring broke and dealership is demanding I pay for diagnostics and repairs.

NHTSA ODI 11473271

What component or system failed or malfunctioned, and is it available for inspection upon request? Connecting rod in the engine. The car is available for inspection. How was your safety or the safety of others put at risk? I was traveling on a major highway at highway speeds when the engine failed. Luckily there was a wide shoulder on the section of highway I was traveling on. I could not make it to the nearest exit less than a mile away. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes a Ford Dealership Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning messages. I checked every gauge in my car when I began to lose power, and every gauge said it was within normal range. There were no earlier symptoms, and I have been told by the dealership that this is a mechanical defect.

NHTSA ODI 11471511

Rubber stopper on brake sensor dry rotted and broke off. This caused the car to think I was applying the brakes when I wasn’t. It would cut the throttle while trying to maintain speed and my brake lights were always on even though I wasn’t touching the brakes or in the car for that matter.

NHTSA ODI 11471035

The rear view camera is intermittently displaying a blank or distorted image.

NHTSA ODI 11470486

The passenger and driver door open (ajar) occasionally at freeway speeds. It has happened 6-7 times since February.

NHTSA ODI 11470112

While driving my 2015 Ford Mustang 70 mph, my passenger side door opened. I had to reach across to pull it closed and nearly lost control of my vehicle. If I had lost control of my vehicle, other motorists would have been harmed. This has happened multiple times since owning the vehicle. I took it to Ford to get it looked at & found out there were 3 safety recalls; 20S30, 15S16, & 16S30. These recalls were supposed to inspect and fix a defective door latch. If it isn’t fixed, there is potential for the door to unlatch while driving, increasing the risk of injury. This recall affected 2.15 million Ford vehicles. These include the 15 Ford Mustang, 2013-2015 Ford C Max, 2013-2015 FordEscape, 2012-2015 Ford Focus, 2015 Lincoln MKC, & 2014-2016 Ford Transit Connect I spoke with the Ford Service center in Clearwater, FL on June 9th, 2022. They inspected the door latch and stated that it needed to be changed. This defective latch should have been fixed in the previous recall. They only checked the part number. If it wasn’t a certain part number, they marked it as passing and potentially putting thousands or even millions of unsafe vehicles back on the road. My vehicle has a defective door latch and should have been replaced! Ford basically lied to the NHTSA and put millions of drivers at risk on the roads. I contacted Ford Customer Support and asked them to rectify this since it was missed they basically rushed me off the phone and told me to fix it on my own. I’m appalled that Ford would show such a lack of concern for millions of motorists. I sincerely hope the NHTSA can do something about this

NHTSA ODI 11468823

2015 FORD MUSTANGL. CONSUMER WRITES IN REGARD TO BACKUP CAMERA SAFETY RECALL. THE CONSUMER STATED THE DEALER PERFORMED THE RECALL ACCORDING TO THE NOTICE. THE CONSUMER STATED THE DEALER ONLY REPLACED THE CAMERA, BUT REFUSED TO REPLACE THE CAMERA'S WIRING. THE CAMERA WAS INOPERABLE AFTER BEING REPLACED.

NHTSA ODI 11466957

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and 20V331000 (Latches/Locks/Linkages) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that the passenger’s side door ajar warning light was illuminated while the door was securely closed. Additionally, the back over protection camera occasionally went black; however, the camera regained proper function after a message appeared on the instrument cluster. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

NHTSA ODI 11466448

The contact owns a 2015 Ford Mustang. The contact stated that after it rained, there was water on the rear passenger’s side floor of the vehicle. The vehicle was equipped with a convertible top. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The contact cleaned and drained the water from the vehicle. The manufacturer was contacted and a case was opened. The contact stated that a year later the vehicle was at the dealer for recall repairs and she noticed that there was water inside the vehicle. The manufacturer was notified of the failure but offered no assistance. The manufacturer then transferred the call to the NHTSA. The approximate failure mileage was 74,000.

NHTSA ODI 11466266

The contact owns a 2015 Ford Mustang, The contact stated while the vehicle was parked in her driveway when the vehicle rolled forward and impacted her second vehicle. The contact stated no one was injured or sought medication. No police report was filed on the incident. The contact took the vehicle to a local dealer and was informed her VIN was associated with NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 116,000.

NHTSA ODI 11464479

The ac on my mustang has gone out 3 times causing my windshield to fog up and making it very hard to see through. From my understanding Ford already knows about this problem and the defective ac compressor and evap. I have been having problems with the ac since 20 thousand miles. I also have oil leaking onto my driver side floorboard from a bad master slave cylinder. This also started around 20 thousand miles and Ford did not want to warranty it even though the car was still under manufacture warranty. They said that it doesn’t fall under power tran warranty which does not make sense. This makes it unsafe to drive when your foot becomes slippery from oil. I also have rust all over my hood that Ford did not want to cover under their 5 year paint warranty. Very disappointed by Ford and the low quality product they knowingly put out.

NHTSA ODI 11464257

Evap Core has a small leak, which Ford is aware of being defective…. this causes a small leak of Freon/Refrigerant to enter the cabin thru the a/c vents in the vehicle while driving and can cause some dizziness and you can loose focus and can cause an accident.

NHTSA ODI 11463948

Back in 2019 I took my car to Legacy Ford in McDonough Georgia to get the recall issue for my door fixed. Someone told my husband that it was fixed. I'm riding in my jobs parking lot and the door fly's open. The door will not close. When I called Legacy the guy was not concerned and told me that the recall issue was not fixed. He told me that I could bring my car in on Monday. I have to work and need the issue resolved. I will be contacting an attorney on this.

NHTSA ODI 11462784

My break light switch pad is broken and is causing the car to not maintain speed and sluggish acceleration. I have seen other drivers report the same failure with their cars.

NHTSA ODI 11462564