What 434 owners told NHTSA about the 2015 Ford Mustang Mach-e

Hello. I'm waiting for the repair, but I have booked this car as part of my business and provision for my family. How can I know when it will be repaired? Ford has to fix it. Regards [XXX] USA&BR DEAL LLC INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11516798

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11515929

The contact owns a 2015 Ford Mustang. The contact stated while driving approximately 35 MPH, the passenger’s side door erroneously unlatched and became partially unsecured. The cause of the failure was not yet determined. The local dealer was not contacted. Additionally, the contact stated that the passenger’s side door would not remain securely locked. The manufacturer was notified of the failure. The failure mileage was 85,000.

NHTSA ODI 11514269

There is a recall for fuel odor on build dates 9/14-10/14 due to a failed fuel line sensor. My vehicle has a build date of 8/14 and is experiencing the same issue but not covered under the recall, which is a heavy fuel odor after putting gas in. Any amount of fuel put in has a severe odor, it doesn't have to be filled.

NHTSA ODI 11511510

My vehicle is often showing a "service Advancetrac" warning, another warning that the hill start assist is disabled, and simultaneously the antilock brake warning light and the seatbelt warning light on the dashboard will light up. When this happens, the traction control shuts down and steering becomes more difficult. It seems to be a sensor malfunction or a problem with the powertrain control module, which would be consistent with NHTSA campaign no. 22V382, which was issued for newer model Mustangs.

NHTSA ODI 11511237

The contact owns a 2015 Ford Mustang. The contact stated while entering the vehicle, he smelled an abnormal odor. The contact stated no warning light was illuminated. The contact stated that he opened the windows within 5 minutes the odor was gone. The contact stated while driving the air conditioning was not providing cold air and the front windshield started to become foggy, causing visibility issue while attempting to see the roadway. The contact also noticed a fuel leak on the fuel hose line. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 20,000.

NHTSA ODI 11508866

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11507361

The doors on both passenger and drivers side keep unlatching while driving. it happens quite often, 4 times this week on one 200 miles trip. I took it to the dealer who said the locking mechanisms were faulty. The dealer replaced both of them $1200.00. My question is: there was a recall on this problem involving several years including 2015. But my car was not included even though it obviously has the same problem. Is there anything that can be done to cover an obvious safety hazard?

NHTSA ODI 11507269

outside of car always smells of antifreeze, not sure where from, don't see a leek. car sometimes feels like it stalling

NHTSA ODI 11506049

Heated seats stopped working smell of burning wires. Both seats make a clunking sound when moved.

NHTSA ODI 11506028

2015 FORD MUSTANG. CONSUMER STATED THAT THEIR VEHICLE HAS MULTIPLE OUTSTANDING RECALLS THAT HAVE NOT BEEN REPAIRED.

NHTSA ODI 11505864

Backup camera doesn't work. Received a recall letter from Ford but when I brought the car in for repairs they checked it and got it working. Three days later it again stopped working. They said that even though I received a recall letter from Ford the backup camera is not covered by the recall.

NHTSA ODI 11496240

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer stated Ford didn't provide any type of repair and now wants to charge for a camera replacement.

NHTSA ODI 11492780

The contact owns a 2015 Ford Mustang. The contact stated while driving 40 MPH, the check engine warning light illuminated and there was an abnormal bump before the vehicle lost motive power. The contact was able to pull over on the side of the road and noticed oil leaking from underneath the vehicle. The contact checked and saw a hole in the engine block. The vehicle was towed to the dealer, and the contact was informed that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage 109,000. The VIN was not available.

NHTSA ODI 11492323

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact had been observing an intermittent problem with the back-up camera for more than 5 years. The contact had taken the vehicle to a dealer who diagnosed that the camera needed to be replaced; however, the part was not available to repair the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 54,000. VIN tool confirms parts not available.

NHTSA ODI 11491950

AdvanceTracService light, Hill Assist not available, Check engine light is on, Driver selection light comes on. I've taken it to the dealership and they cannot find the problem, but steering wheel and car was temporarily inoperable and turning the steering wheel was almost impossible. Suspension is off as well.

NHTSA ODI 11491996

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated while reversing approximately 2 MPH, the camera image was frozen on the display. The contact stated that the failure was intermittent; however, soon became a constant failure. The contact had not taken the vehicle to a dealer. The vehicle had not been diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. Parts distribution disconnect.

NHTSA ODI 11491835

Rear camera wiring fails. Car was at dealer for repair in May and manufacturer or dealer has yet to address the issue. This includes third eye brake light and trunk lid

NHTSA ODI 11490622

The contact owns a 2015 Ford Mustang. The contact stated that while driving, the cruise control was set to 75 mph when he heard a loud noise and started to see a light then dark gray cloud of smoke at the hood of the vehicle. The contact stated that the engine started to decelerate, and he was able to coast off the road. The contact stated upon inspecting under the hood of the vehicle, oil was scattered throughout. The vehicle was towed to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 41,000.

NHTSA ODI 11489203

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the back over prevention camera failed to display the rear view from the vehicle intermittently. The approximate failure mileage was 36,000. The manufacturer was made aware of the failure. VIN tool confirms parts not available.

NHTSA ODI 11487973

The contact owns a 2015 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not available. The contact stated that while in reverse, the rear-view camera displayed a blank screen. No warning light was illuminated. The vehicle was taken to the dealer and it was confirmed that parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000. VIN tool confirms parts not available.

NHTSA ODI 11487597

The contact owned a 2015 Ford Mustang. The contact stated that while her son was driving approximately 30 MPH, as he tried to slow while following the road steering to the left, the vehicle's brakes failed. The vehicle left the roadway spun several times and crashed into a tree. The roadway surface was not dry, the contact's son said that the conditions had been misty. The driver's side door was crushed and the entire side panel to the rear wheel was crushed by the impact. The driver's side window, the rear windshield, and the passenger side window were shattered. The contact stated that additionally large branches from the tree had fallen off at impact and damaged the hood and trunk of the vehicle. The driver's side air bag and passenger side air bag, and driver's front air bag had deployed. The contact's son had sustained bruising and abrasions to the left side of his neck and forehead, he had bruising and abrasions to his shins and knees. The son also had abrasions to both his hands on the tops the hands. The contact stated that only an EMT squad had arrived and treated the son. The son had not been transported to the Emergency Room, the police were not on the scene. The vehicle had been towed to an impound lot and the contact's insurance provider declared the vehicle a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.

NHTSA ODI 11487333

Touchscreen is dark. Tried to reset by pressing the Radio on Button and forward button the same time, checken all harnesses and connectors. Everything fine. Apparantly the APIM module failed.

NHTSA ODI 11487234

The contact's daughter owns a 2015 Ford Mustang. The contact stated that while his daughter was driving at an unknown speed, her seatbelt was unlatched independently. The contact stated that his daughter continuously attempted to fasten the seat belt however, the seat belt locked up and she was no longer able to fasten and latch it securely. The contact stated that he attempted to fasten the seat belt himself and was successful after various attempts; however, the failure reoccurred. The vehicle was taken to an independent mechanic who informed the contact that the driver’s side seat belt mechanism needed to be replaced. The local dealer was made aware of the failure and informed the contact that the vehicle was no longer covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was out of warranty and that the repair would be at his expense. The approximate failure mileage was 97,000.

NHTSA ODI 11486088

The contact owns a 2015 Ford Mustang. The contact stated that while reversing, the rearview camera turned on briefly and turned off. The contact stated that the failure had been reoccurring increasingly. The contact later received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). However, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that they could not assist as parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. VIN tool confirms parts not available.

NHTSA ODI 11485747