What 60 owners told NHTSA about the 2015 Ford Cmax Energi

The contact owns a 2015 Ford C-Max Energi. The contact stated that the manufacturer label indicated that the vehicle was drivable for 22 miles when fully charged; however, the vehicle was only drivable for approximately 14 miles. Additionally, the contact stated that occasionally, the vehicle was only drivable for 8 miles. The dealer was notified of the failure and advised the contact that the failure was related to the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 20,000.

NHTSA ODI 11469819

I was driving on the freeway when my power steering failed. Ford has switched to an Electronic Steering Control system and it has had multiple class action suits against them, however no recalls have been done. I nearly ran off the road because when I turned off the freeway it took all of my strength to correct the wheel. There was no warning, just full failure and alerts on my dash board. This is a known problem and needs to be corrected. Not only that, it is a $3000 repair job on a known problem.

NHTSA ODI 11450886

The contact owns a 2015 Ford C-Max. The contact stated that after starting the vehicle it was discovered that the horn was inoperable and inaudible. The vehicle was taken to the local dealer who diagnosed that the horn was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The VIN was not available. The failure mileage was 108,000.

NHTSA ODI 11445380

120 v0lt charger overheated now the unit will not charge the car same as the recalled units on 2013, 2014, 2015 my unit is a 2015 and local dealer says it is not covered why is this

NHTSA ODI 11444892

Ford Cmax energi tire punctured by a nail. Took the car to a tire dealer who was unable to remove the tire because the lug nuts use a cap that slips when the correct socket was used. Took the car to a mechanic who had to fight with the lug nuts to remove them. The orignal ford lug nuts were then replaced with solid nuts to prevent this from happening in the future. This added an additional $92 (cost of the lug nuts plus labor) to the cost of the tire replacement. Ford said this is not covered even with my extended warranty.

NHTSA ODI 11432503

THE AUTOMATIC LIFTGATE WILL UNLOCK AND OPEN WHEN THE BUTTON IS NOT PRESSED AND WHEN NO ONE IS OUTSIDE THE BACK OF THE CAR. THE LIFTGATE WILL NOT FULLY CLOSE SOME OF THE TIME. WHEN THE LIFTGATE CLOSES, IT DOES NOT LOCK PROPERLY AND I CAN HEAR THE LATCH TRYING OVER AND OVER AGAIN. I HAVE VIDEO OF THESE SITUATIONS.

NHTSA ODI 11412756

THE CRANK SHAFT POSITION SENSOR HAS FAILED FIVE TIMES AND REQUIRED REPLACEMENT. ON TWO OCCASIONS WHEN THIS SENSOR FAILED IT RESULTED IN TOTAL LOSS OF POWER WHILE THE CAR WAS ON THE ROAD AND IN TRAFFIC. THIS COULD HAVE RESULTED IN CRASHES AND INJURY.

NHTSA ODI 11407258

THE HATCHBACK DOOR WILL NOT CLOSE PROPERLY. IT WAS CLOSE, BUT THEN NOT LATCH. AT TIME, IT SEEMS IT HAS CLOSED AND LATCHED, AND THEN AT ODD TIMES, THE LATCH MAY NOT HOLD AND WILL OPEN THE HATCHBACK. THIS HAS HAPPENED REPEATEDLY.

NHTSA ODI 11386428

DRIVERS SIDE AIRBAG COVER UNDER STEERING COLUMN IS NOT ATTACHED

NHTSA ODI 11383202

TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING IN NON-ECO MODE, THE VEHICLE FAILED TO MAINTAIN HIGHWAY SPEEDS AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ORIGIN LOCATED AT 6400 N 51ST AVE, GLENDALE, AZ 85301, AND WAS DIAGNOSED WITH A DEFECTIVE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 55,000. *BF*JB

NHTSA ODI 11361725

WHEN PARKING OR STOPING, TURNING THE KEY OFF, REMOVING THE KEY THE ENGINE WILL KEEP RUNNING. THIS WAS REPORTED TO FORD UNDER WARRANTIES. THIS IS EASY TO CATCH IN A CLOSED GARAGE BUT IMPOSSIBLE TO DETECT OUTSIDE (NO NOISE WHEN WALKING AWAY FROM CAR) 6 TIMES IN THE LAST 3 YEARS.

NHTSA ODI 11344265

TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT STATED WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT STEERING SYSTEM ERROR - STEERING FAULT SERVICE NOW WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HALEY FORD RICHMOND LOCATED AT 10724 JEFFERSON DAVIS HWY, RICHMOND, VA 23237, (804) 748-2253, WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 33,370.

NHTSA ODI 11340419

THE REAR HATCH LATCH BEGAN TRIGGERING ON ITS OWN. I INSPECTED THE MECHANISM AND FOUND THE HATCH ELECTRONICS ARE NOT SEALED AGAINST WATER INTRUSION AT ALL. THE WATER WAS CAUSING A SHORT IN THE LATCH AND WOULD TRIGGER IF THE CAR WAS PARKED OR IN MOTION, TURNED ON OR OFF. *TR

NHTSA ODI 11328684

TL* THE CONTACT OWNS A 2015 FORD C-MAX HYBRID. THE CONTACT STATED WHILE SHE WAS STOPPED AT A STOP LIGHT HER VEHICLE WAS REAR ENDED, PUSHING HER VEHICLE INTO THE REAR OF THE VEHICLE IN FRONT. THE CONTACT STATED THAT AIR BAGS DEPLOYED AS WELL AS THE DRIVER' S SIDE SEAT HEADREST DETACHED EXPOSING THE TWO METAL RODS. THE CONTACT WAS CONCERNED THAT IF SHE WAS HIT AGAIN THE POSTS WOULD HAVE ENTERED THE HEAD. THE VEHICLE WAS TOWED TO A LOT AND DEEMED A TOTAL LOSS PER THE INSURANCE COMPANY. A POLICE REPORT WAS FILED. THE CONTACT WAS THE ONLY PERSON WHO SUSTAINED INJURIES TO HER NECK, RIGHT HAND, KNEE AND HIP THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE MILEAGE WAS 94,000

NHTSA ODI 11307509

TL* THE CONTACT OWNS A 2015 FORD C-MAX ENERGI. WHILE PARKING THE VEHICLE, THE CONTACT WAS UNABLE TO TURN OFF THE IGNITION. ALSO, THE ABS SERVICE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V436000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO SAWGRASS FORD (LOCATED AT 14501 W SUNRISE BLVD, SUNRISE, FL 33323, (954) 851-9000), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

NHTSA ODI 11288025

I WAS DRIVING IN THE MIDDLE LANE OF AN EXPRESSWAY TRAVELING AT 70 MPH WHEN A RED WARNING DISPLAYED ON THE LEFT SIDE OF THE DRIVER'S SCREEN: "STOP YOUR CAR SAFELY AND GET OFF THE ROAD" (OR WORDS TO THAT EFFECT. THE ENGINE HAD CUT OUT AND MY CAR WAS OPERATING SOLELY ON THE BATTERY. THERE WERE VEHICLES TRAVELING AT THE SPEED LIMIT IN EACH OF THE OUTSIDE LANES. LUCKILY I WAS ABLE TO PULL OVER TO THE LEFT SHOULDER AT A BREAK IN TRAFFIC. SOON THE BATTERY GAVE OUT--CHARGE INDICATOR SHOWED NO CHARGE LEFT. I CALLED AAA TO TOW THE CAR. AFTER I CALLED FOR THE TOW, I TRIED THE START BUTTON (~15" AFTER SHUTDOWN, AND THE (GAS) ENGINE STARTED AND BEGAN TO CHARGE THE BATTERY, AND I WAS ABLE TO DRIVE THE CAR TO THE LOCAL FORD DEALER. THE "HYBRID SPECIALIST" FOUND THAT "SOMETHING" HAD HAPPENED, BUT I WAS TOLD THAT THEY COULDN'T FIND OUT WHAT HAPPENED. THEY DROVE THE CAR TO SEE IF THIS WOULD HAPPEN AGAIN, BUT IT RAN WELL, AND CONTINUES TO RUN WELL. I HAD ABOUT 30K MILES ON CAR WHEN THIS HAPPENED. I FELT FORTUNATE THAT THIS HAPPENED AT NIGHT AT A TIME WHEN THE TRAFFIC WAS LIGHTER THAN WHAT IT WOULD BE DURING DAYLIGHT. I BELIEVE THAT I NARROWLY ESCAPED A SERIOUS CRASH, AND I HAVE NOT BEEN DRIVING ON EXPRESSWAYS, FEARING THE POSSIBILITY OF ANOTHER INCIDENT. I AM VERY ANGRY AND I DON'T KNOW WHAT TO DO AT THIS POINT, OTHER THAN TO SELL THE CAR. ATTACHED IS SERVICE REPORT FROM DEALER.

NHTSA ODI 11270519

THE POWER STEERING FAILED WHILE BACKING OUT OF THE PARKING STALL AT THE GROCERY STORE AS WE PULLED OUT A MESSAGE CAME UP POWER STEERING FAILURE SERVICE NOW

NHTSA ODI 11257220

WHEN STARTING THE CAR ONE DAY, I GOT A MESSAGE ON THE DASHBOARD THAT THERE WAS A POWER ASSIST STEERING FAILURE - STEERING WAS MANUAL AND VERY HEAVY. NO CODES PRESENT AND THE PROBLEM SEEMED TO GO AWAY. IT CAME BACK AGAIN ANOTHER TIME WHILE DRIVING AND WENT AWAY AGAIN. THE POWER ASSIST SEEMS TO BE WORKING BUT IS "STICKY" AND THE WHEEL STAYS LOCKED AT FIRST WHEN THE CAR IS STARTED. TOOK IT TO THE DEALER AND THEY SAID THAT THE STEERING GEAR FAILED AND NEEDS REPLACEMENT AT $2300+. THE CAR HAS ONLY 45000 MILES ON IT. THIS IS CLEARLY A FAULTY PART.

NHTSA ODI 11206788

AT APPROXIMATELY 46,000 MILES I WAS DRIVING ON A FREEWAY IN THE RAIN AND FELT THE STEERING WAS A LITTLE "JERKY" I THOUGHT IT WAS THE WET ROAD CONDITION AND WIND. A FEW MINUTES LATER AN ALERT POPPED UP ON THE DASHBOARD SAYING STEERING FAILURE AND TO PULL OFF ROAD SAFELY. I WASN'T FAR FROM THE FORD DEALERSHIP WHERE I PURCHASED THE CAR. AFTER A DIAGNOSTIC WAS DONE, I WAS INFORMED THAT IS WAS THE RACK AND PINION. THE DEALERSHIP QUOTED ME OVER 3,000.00 TO REPLACE. AFTER CONSULTING WITH MY RETIRED MECHANIC BROTHER AND ANOTHER MECHANIC FRIEND, THEY SUGGESTED I CONTACT FORD. IT TOOK OVER 3 WEEKS BUT FORD OFFERED TO TAKE ON PART OF THE COST. I WAS OUT OF POCKET $855.00 FOR THE REPAIR, BUT WAS ALSO WITHOUT A CAR FOR 3 WEEKS. I STILL FEEL THAT THEY SHOULD HAVE COVERED THE ENTIRE REPAIR. I HOPE THIS POST WILL HELP GENERATE A RECALL, AS I'VE SEEN OTHERS WHO HAVE HAD THE SAME ISSUE. I'M UNDER THE IMPRESSION THAT IF A RECALL IS ISSUED, I WILL BE REIMBURSED FOR THE MONEY I PAID FOR THIS REPAIR. EVERYONE I'VE SPOKEN TO WITH KNOWLEDGE OF CARS AND THEIR MECHANICS AGREE THAT THE RACK AND PINION SHOULD NOT GO OUT BEFORE AT LEAST 100,000. MILES.

NHTSA ODI 11206114

2015 FORD C-MAX. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED UPON ALLOWING THE VEHICLE TO DRIFT INTO THE GARAGE, WITHOUT DEPRESSING THE GAS, THE VEHICLE LURCHED FORWARD RAMMING INTO THE INNER WALL. WHILE REVERSING DIRECTLY AFTER THE INCIDENT, THE LURCHED BACKWARDS. THE DEALER WAS NOTIFIED. *JS

NHTSA ODI 11196290

TL* THE CONTACT OWNS A 2015 FORD C-MAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTH SIDE FORD (1312 N KELLER DR, EFFINGHAM, IL 62401, (217) 342-3929) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVIALABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11190308

CHARGING CORD OVERHEATED AND MELTED AT THE PLUG. RECALL IN PLACE ON THIS ITEM, BUT FORD SPECIFICALLY MENTIONS IN RECALL TO ENSURE CHARGING CORD IS PLUGGED IN TO DEDICATED AND UNDAMAGED/NON CORRODED OUTLET (IT WAS-UNTIL AFTER EVENT) AND NOT ATTACHED TO AN EXTENSION CORD (IT WAS NOT).

NHTSA ODI 11170728

THIS CAR HAS 57,500 MILES AND IS INSIDE THE POWERTRAIN WARRANTY PERIOD. THE POWER ASSIST STEERING FELT STICKY, NOT SMOOTH LIKE NORMAL, SO I TOOK IT IN TO THE DEALERSHIP. WHEN ALMOST THERE AN ERROR LIGHT CAME ON SAYING THERE WAS A POWER STEERING ISSUE. IT CLEARED AND NOTHING HAPPENED, THEN SOON AFTER A POWER STEERING FAULT MESSAGE CAME ON, BUT THE PERFORMANCE WAS STILL STICKY BUT FUNCTIONAL. I PULLED INTO THE DEALERSHIP LOT AND POWERED DOWN, THEN BACK UP TO DRIVE INTO THE SERVICE BAY. THE POWER STEERING WAS NON-OPERATIONAL AT THAT POINT. THE DEALER SERVICE DEPARTMENT STATES THE STEERING RACK NEEDS TO BE REPLACED TO FIX THIS ISSUE. THEY ALSO STATE IT IS NOT COVERED UNDER THE POWERTRAIN WARRANTY. THIS ISSUE HAS BEEN A RECALL ON OTHER FORD MODELS, BUT NOT THE C-MAX SO FAR. THIS IS A SERIOUS SAFETY ISSUE, AND HAS OCCURRED FAR TOO EARLY IN THE LIFETIME OF THE VEHICLE FOR WEAR AND TEAR. THE FIRST SERVICE INTERVAL FOR THE STEERING IS 60,000 MILES AND THIS CAR IS NOT EVEN THERE YET.

NHTSA ODI 11151212

VEHICLE IS NOT HOLDING EV NOW/LATER MODES CAUSING UNEXPECTED BATTERY USAGE AND FUEL CONSUMPTION. AN EXAMPLE IS TRAVELING HIGHWAY SPEEDS (70-75 MPH); VEHICLE WILL UNEXPECTEDLY SWITCH INTO AUTO MODE AND REVERT FROM GAS/HYBRID PERFORMANCE TO ELECTRIC/BATTERY ONLY PERFORMANCE WHICH IS REDUCED POWER AND RESPONSE AGAIN AT HIGHWAY SPEEDS. THIS IS NOT ALWAYS THE CASE AS I HAVE FOUND THIS TO HAPPEN BEFORE I ENTER THE HIGHWAY AND CAN ADJUST MY DRIVE ACCORDINGLY. ADDITIONALLY, THIS HAPPENS IN EV NOW MODE WHICH HOLDS THE ELECTRIC ENGINE TO PREVENT GAS USE AT ALL BUT THE SYSTEM WILL INADVERTENTLY SWITCH TO THE AUTO MODE. CONDITION IS EXTREMELY SPORADIC AND DIFFICULT TO REPLICATE MOST TIMES WILL HAPPEN WITHOUT THROWING A CHECK ENGINE LIGHT CODE. FORTUNATELY I DO HAVE A FEW INSTANCES WHERE A CODE WAS THROWN AND I WAS ABLE TO HAVE THE DEALER TAKE A LOOK AND MAKE SOME WARRANTY REPAIRS NONE OF WHICH HAVE RESOLVED THE ISSUE AS IT STILL COMES BACK IN THE SAME RANDOM FORM. ATTACHED ARE THE SEVERAL DEALER VISITS TO ADDRESS THE CONCERN AND AFTER SEVERAL VISITS, THE TRANSMISSION PUMP MODULE SEEMS TO BE A REPEAT ISSUE. UNFORTUNATELY NOT SURE IF THIS IS THE CAUSE OF THE MODES NOT HOLDING AS IT SHOULD.

NHTSA ODI 11031986

DRIVING MY 2015 FORD C-MAX AND ALL OF A SUDDEN I LOSE POWER. I PRESS THE GAS AND NOTHING. I WAS DRIVING THROUGH A INTERSECTION AND HAD TO COAST TO THE SIDE OF THE RODE. BIG RED TRIANGLE SHOW UP SAYING "STOP SAFELY NOW". CAR HAS BEEN AT THE DEALER FOR 4 DAYS, THEY ARE TRYING TO FIND THE PROBLEM. I HAVE READ ONLINE ABOUT THIS PROBLEM WITH MULTIPLE FORD VEHICLES AND A RECALL WAS CALLED FOR THE FOCUS. I GUESS FORD IS TO BIG TO GO AFTER AND THE NTSB DRAGS THERE FEET LIKE NO OTHER. CALL FOR A RECALL ON ALL VEHICLES THAT "STOP SAFELY NOW'. WILL YOU WAIT UNTIL PEOPLE DIE TO DO SOMETHING!!

NHTSA ODI 11024493