What 381 owners told NHTSA about the 2015 Chrysler Town And Country

The contact owns a 2015 Chrysler Town and Country. The contact stated that while operating the vehicle, the massage "Blind Spot Service Unavailable" was displayed and the blind spot arrow was present in the driver’s side mirror causing a visibility hazard for the driver. The contact indicated that while driving in the dark the arrow created a glare in the side mirror making it difficult to view images in the mirror. Additionally, a constant audible chime was present while operating the vehicle. In addition, the back-up camera was also inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 120,000.

NHTSA ODI 11495190

My Vehicle is no even at 100,000 and there is a ticking noise, I was told it is the rocker arm and lifter, I was told that this is a constant issue with Chryslers and that this happens constantly. I fell like since i am right outside of the warranty by a few months that this should be covered considering i heard a tick before my warranty was up and was never told that is what it was and every time i took it everyone just brushed it off. This is a safely hazard because i was told i have to wait until this gets really bad before anyone can do anything about it cause no one know which rocker arm is messing up. My car can stop or back fire at any point and all I'm being told is i have to wait until it mess up all the way which is not a good thing. It can stop at any point and someone could run right into me. Yes it was inspected by 2 car places, as well as the warranty department for them to tell me this would be covered but cant be until i get it fixed. There are no check engine lights to show this is a issue and i was told that is really odd that they are no signal lights to show there is an issue with the engine. PLEASE HELP!!!!!!!!!

NHTSA ODI 11494166

The passenger front seat active headrest deployed while car was parked for no reason.

NHTSA ODI 11490434

When I accelerate, the vehicle jumps, as if the transmission is slipping. It seems like it does it when it needs to change gears. There aren’t any lights on to indicate anything is wrong, however, this problem is consistent and I’m scared the vehicle will leave my small children and I on the side of the road

NHTSA ODI 11488587

The passenger side sliding door has started intermittently not closing/latching completely whether closed manually or using automatic closure. The door will close but report as open either immediately or sometimes randomly while driving down the road. I know because the door ajar sign is lit, it makes a door open noise, and the overhead lights will even turn on. This could last seconds or minutes. I have had success closing the door manually multiple times, but I can't stop every 5 minutes on a longer trip. You can hear the motor continuously trying to close but will not latch. I have not been able to replicate for dealer, but searching online demonstrates other users are having this complaint. This also seems to happen more during warmer weather. I worry that a failure of the door latching mechanism could cause safety features to not perform correctly during a collision.

NHTSA ODI 11487519

If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash. Chrysler's number for this recall is S44 My transmission is starting to do this but I don't understand if my vehicle is the same year why is not showing on the vin# to be a recall?

NHTSA ODI 11484779

Headrest came apart. Metal rod held by plastic gave way and now the rod cannot stay in the plastic housing correctly. Plastic is broke on both ends of the metal rod

NHTSA ODI 11483834

The front passenger side headrest exploded forward while parked and it cannot be reset. It appears that plastic clips inside of the headrest snapped. The fact that the same type of headrest is installed on the drive side is extremely concerning because should it malfunction the same way while driving myself of my children could become involved in an accident when it hits the drive in the back of the head while on the road. There was no jolt or warning whatsoever we head a popping sound while the vehicle was parked and the headrest shot forward with extreme force.

NHTSA ODI 11483678

Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.

NHTSA ODI 11482928

The passenger right side sliding door locking mechanism has failed. It makes a very loud rattling / ratcheting sound when the door closes automatically. No warning lamps or messages indicating a failure. Date first noticed was June 22, 2022. The problem was reproduced and confirmed by an independent service center. We have been told the local Chrysler Dealer is backed up for months due to lack of Service Staff. The concern is for the safety of passengers in that the lock is not working properly and the door could open or possibly jam in an accident situation. We have been informed by others in the community that the Dealer has been known to confiscate vehicles that have recalls that they do not have parts or people to repair. Vehicles are kept behind a locked fence. This seems illegal. This vehicle is needed and can't be given up or seized by a dealer. No loaner vehicles.

NHTSA ODI 11480653

Our transmission pump seized while driving on a highway. We couldn’t get out of gear and we’re stuck doing 20mph till we got home.

NHTSA ODI 11479196

Front passenger active head restraint (headrest) activated without a collision event.

NHTSA ODI 11478406

I was just driving down the road and noticed my headset was pushing out toward my head. Upon inspection, it had been deployed but there was no accident that caused it. It is now pressing against my head all the time while I am driving and cannot be pushed back to normal position. Many news reports on this happening in all US cities: https://abc11.com/headrest-deploy-malfunction-safety-troubleshooter/5908516/ The repair estimates are between $700-$900, but those that report it to the local news station the manufacturer sometimes fixes it for free! This should be recalled! Help!

NHTSA ODI 11477482

The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at various speeds, a whining sound came from the transmission. Additionally, while depressing the accelerator pedal, the RPM would increase however, the vehicle would not respond as intended. The vehicle was taken to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replaced. The vehicle was not yet been repaired. The manufacturer was contacted and informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact indicated that the vehicle had experienced a failure with the recall. The failure mileage was 80,000. The consumer stated that at the time of failure, they were driving approximately 20-40 mph while in traffic. Also, the transmission was replaced about two weeks after the incident and the vehicle is working properly.

NHTSA ODI 11475988

The transmission will not shift past 1st. I have had 3 transmissions in this vehicle and they all failed . This is a real issue . Check engine light on and shows powertrain transmission fail. We went out of town on vacation and transmission went out and vehicle would die out. It would not shift past 1st. We where scared my family and I, that we would not make it back to our state. We did not know this would be this unsafe and unable to leave our town. Let alone drive it. Please help

NHTSA ODI 11474236

While driving, the van would rev up to almost 600 rpm & wasn't stopping and then the thermal light or a red light came on. We eventually got to the next exit & thought maybe it was the coolant, though we had checked it previously. It did have antifreeze in it, also, the temperature gage was not high or showing it was overheating either. After checking, we started on the road again, and the engine light was flashing and the van started to rev then lose power while we were driving on the highway it was quite scary. The thermal light was on and the engine light was flashing. We had to pull over due to the issue since it was no longer safe to drive. We ended up getting it towed & we were several hours from home. Our mechanic said he's seen this issues with the transmission on Chryslers town & country before. We can provide the Mechanic receipts to assist with support on this. We've already had to pay for a rebuilt transmission to be put in and truly shouldn't have to pay for a 20k vehicle to be fixes with less than 135k miles on it when it is well taken care of.

NHTSA ODI 11474306

Unprompted, the active head restraint(headrest) deployed.

NHTSA ODI 11471290

Car was in drive way and passenger seat head rest popped out while no one was in the car

NHTSA ODI 11469906

Was driving down the road and the front passenger seat headrest blew apart for no reason at all

NHTSA ODI 11468847

on 5/22/22 at 88,530 miles, we were stopped at a light - NO ACCIDENT! the passenger side seat headrest exploded forwarded, hitting my wife in the head, causing her extreme neck/back pain. She is seeing doctor regarding her neck/back.

NHTSA ODI 11466509

When I unlock my van or open my door and it unlocks a loud buzzing noise comes from my passenger back sliding door, it happens every time, not occasionally. I have already been on a message board online where hundreds of van owners are reporting the exact same thing. WHERES THE RECALL

NHTSA ODI 11465063

Car has intermittent start issues related to the fuel pump relay in fuse box. Many reports & fixes on YouTube including engineers manufacturing parts & fixes. My van is sketchy & I use it for business travel 3 or four hours away where I get stuck. I’m not happy Chrysler has ignored this major issue.

NHTSA ODI 11462429

Driving at 30 mph with no issue stopped at a four-way crossing. As we were starting to move across intersection the van shifted then completely lost all forward motion with no warning like it was stuck in neutral. No warning lights came on until after power train lost all power. No accident occurred but lost all forward motion. Mechanic shop says powertrain will have to be replaced. Dealership never mentioned an issue with powertrain on last visit to them for ofluid change. Did not know of recall but not sure if van is on recall list due to it sitting at the mechanic shop.

NHTSA ODI 11460994

When driving my van it will chug going up hills or faster then 25mph like the transmission is slipping. The seat belt light will appear and say it's not connected when driving have to keep pushing seat belt in to get it to stop saying driver seat belt unbuckled.

NHTSA ODI 11460288

My spouse was driving and the headrest air bag deployed hitting her in the back of the head. There were no warnings before it happened and the dealership said that it seems to be an issue that they are aware of but there are no recalls at this time. Since this has happened the seatbelt light is on.

NHTSA ODI 11459748