What 44 owners told NHTSA about the 2015 Buick Lacrosse Hybrid

SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATE SPEED OF 65 MPH. OCCURRED WHILE DRIVING OPEN AREA AND NOTHING HIT THE VEHICLE. TEMPERATURE WAS APPROXIMATELY 41 DEGREES AT ABOUT 7:30PM WITH NO RAIN, SNOW, ETC. AT THE TIME OF INCIDENT. THERE WAS A VERY LOUD "BANG" SOUND WITH 5 PASSENGERS IN VEHICLE AT THE TIME. INSIDE TEMPERATURE OF VEHICLE SET AT 72 DEGREES. SOME VERY SMALL PIECES "SAND LIKE" OF GLASS WERE NOTICED ON CENTER CONSOLE, FRONT SEATS. NOT SURE WHERE ELSE. A NEW INSURANCE CLAIM HAS BEEN INITIATED. THE DEALERSHIP SERVICE TECH ISN'T GOING TO CONTACT GM TO ADVISE OF ANY POSSIBLE DEFECT SINCE HE BELIEVES THE SUNROOF MUST HAVE BEEN HIT BY SOME OBJECT ON THE OUTSIDE SINCE THE HOLE IS IN CENTER AND HE SAW NO CRACKS OR ANYTHING COMING FROM AN EDGE. ADDITIONALLY, HE NEVER HEARD OF ANY INSTANCES LIKE THIS WITH BUICK/GM EVEN THOUGH I BELIEVE THIS COULD BE A FIRST OF MANUFACTURING, SAFETY, RECALL ISSUE.

NHTSA ODI 11277558

2015 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE INTERIOR LIGHTS. *LD THE CONSUER STATED THE ALL THE INTERIOR LIGHTS WOULD TURN OFF AND ON INDEPENDENTLY. *JS

NHTSA ODI 11230271

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENNESSY BUICK GMC (7261 JONESBORO RD, MORROW, GA 30260, (844) 240-2177) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.

NHTSA ODI 11163532

I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MILES AN HOUR WHEN MY POWER STEERING WENT OUT. WITH GREAT DIFFICULTY I WAS ABLE TO MOVE ACROSS LANES AND GET TO AN EXIT. I DROVE TO THE NEAREST BUICK DEALER WHO SAID THEY WERE TOO BACKED UP TO HELP. WHILE AT THE BUICK DEALER I TURNED THE ENGINE OFF. WHEN I TURNED THE ENGINE BACK ON, THE POWER STEERING WAS WORKING AGAIN.

NHTSA ODI 11141663

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE EQUIPPED WITH ADAPTIVE HEADLIGHTS. WHILE DRIVING DOWNHILL AT NIGHT, THE HEADLAMPS FAILED TO PROVIDE ADEQUATE ILLUMINATION. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHILE TRAVELING DOWNHILL. THE VEHICLE WAS TAKEN TO BURNWORTH-ZOLLARS CHEVROLET (350 US-6, LIGONIER, IN 46767, (260) 894-3127) TO BE DIAGNOSED. THE CONTACT STATED THAT THE HEADLAMPS WERE ADJUSTED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. **TR *JS

NHTSA ODI 11118910

WHILE DRIVING AROUND 65 MPH ON A HIGHWAY. THE BATTERY LIGHT WENT ON. THEN SUDDENLY THE POWER STEERING AND BRAKES DIED. IT WAS VERY SCARY. A HUGH SAFETY ISSUE, THIS VERY EASILY COULD HAVE LEAD TO A SERIOUS ACCIDENT, CRASH OR DEATH. THE STEERING WAS VERY DIFFICULT TO TURN AND THE BRAKES HARD TO PUSH DOWN. BUT THE CAR WAS STILL RUNNING AND LUCKILY I WAS CLOSE TO A EXIT. I PULLED OFF THE HIGHWAY AND STOPPED IN STORE PARKING LOT. IT WOULD NOT START AFTER GETTING THERE. I HAD TO HAVE IT TAKEN TO A BUICK DEALERSHIP. IT WAS ALSO SHOWING A AIR BAG ERROR MESSAGE. THEY TOLD ME IT HAD TO DO WITH THE SEAT POSITION OR SOMETHING LIKE THAT. I HAVE HAD IT THERE 6 TIMES THIS YEAR WITH THE SAME ISSUE. ABOUT 3 WEEKS AGO FOR THE 7TH TIME OF TAKING IT THERE THEY FINALLY REPLACED THE HYBRID BATTERY STATING THAT WAS THE PROBLEM. HOWEVER IT WORKED FOR ONLY 9 DAYS. WHEN I WENT TO DRIVE IT ON THE NINTH DAY, THE BATTERY LIGHT WAS AGAIN ON AND HAD NO POWER STEERING OR BRAKES. I LEFT IT IN MY GARAGE, BUT ULTIMATELY HAD TO TAKE IT BACK TO THE COMPANY WHO HAS NOW HAD IT FOR 2 WEEKS STATING THAT THERE IS SOME TYPE OF PARASITIC DRAW ON THE BATTER AND IT WON'T HOLD A CHARGE. THEY ALSO CAN'T FIND THE ISSUE WITH WHAT'S WRONG WITH THE CAR. THIS CAR IS NOT SAFE AND SHOULD BE RECALLED.

NHTSA ODI 11101373

TL* THE CONTACT OWNED A 2015 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. BOTH DRIVERS SUSTAINED MAJOR INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000. *TT

NHTSA ODI 11088636

POWER STEERING SERVICE SOON WARNING COMES ON AND POWER STEERING IS LOST. GENERAL MOTORS HAS BEEN NOTIFIED AND DEALER HAS RESET COMPUTER. CONTINUES TO FAIL. EXTREMELY DIFFICULT TO STEER WHEN THIS HAPPENS. HAPPENS AT SLOW SPEEDS ON CITY STREETS AND WHILE TURNING.

NHTSA ODI 11073578

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE COMING FROM THE FUEL SYSTEM. THE VEHICLE WAS TAKEN TO ED NORSE SAWGRASS AUTO MALL DEALER (14401 WEST SUNRISE BLVD, SUNRISE, FL) BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5.

NHTSA ODI 11067211

2015 BUICK LACROSSE. CONSUMER WRITES REQUESTING REIMBURSEMENT FOR REPAIRS TO HEADLAMP MODULE. *LD *JS

NHTSA ODI 10980649

VEHICLE PROBLEM STARTS WITH TIRE INFLATION WARNING, THEN SEAT BELT WARNING AND QUICKLY SPREADS TO ALL SYSTEMS SHOWN ON THE INSTRUMENT PANEL. ALL SYSTEMS STOP FUNCTIONING INCLUDING TURN SIGNALS, WITH ONLY STEERING, BRAKING, AND ACCELERATOR OPERABLE. INSTRUMENT PANEL MAY GO DARK, THEN RESUME WITH SAME FAILURE LIGHTING SEQUENCE. ONSTAR STOPS WORKING. VENTILATION SYSTEM MAY RUN MAX HEAT AND OR SWITCH TO MAX COLD, THEN SHUT DOWN (WHILE DRIVING). LAST SPRING VEHICLE WOULD NOT ALLOW ENTRY, TRANSMISSION LOCKED, AND WAS TOWED TO DEALER. EARLY NOVEMBER 2016 TIRE PRESSURE WARNING FIRED (PARKED). END OF JANUARY INSTRUMENT PANEL WENT FULL SEQUENCE OF WARNING LIGHTS, WENT DARK (WHILE DRIVING). JANUARY 26, 2016 (WHILE DRIVING FREEWAY SPEED) INSTRUMENT PANEL RAN THROUGH SEQUENCE OF WARNING LIGHTS, GAUGES FLUCTUATED WIDELY, PANEL WENT DARK, NO CONTROLS WORKED EXCEPT, BRAKES, STEERING, ACCELERATOR. TO SHUT OFF ENGINE (WHILE PARKED) TOOK THREE ATTEMPTS AND ONCE OFF INSTRUMENT PANEL CONTINUED TO DISPLACE WARNING LIGHTS. VEHICLE TOWED TO DEALER. *TR

NHTSA ODI 10948575

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 5 MPH, THE WARNING CHIME SUDDENLY ACTIVATED AND THE POWER STEERING MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,000. UPDATED 01/25/2017*CT UPDATED 02/15/17.*JB

NHTSA ODI 10935449

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35-40 MPH, A DEER STRUCK THE FRONT DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE DRIVER'S SIDE STEERING WHEEL AIR BAG DEPLOYED, BUT DID NOT FULLY INFLATE. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT HAD A REPAIR APPOINTMENT AT A LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 10925777

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, "DON'T TAKE YOUR EYES OFF THE ROAD " BEGAN TO FLASH ON THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS INFORMED THAT THE MESSAGE WAS ONLY SUPPOSED TO DISPLAY DURING VEHICLE START UP. IT WAS DIAGNOSED THAT A MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50. ...UPDATED 12/28/16 *BF UPDATED 01/03/17.*JB

NHTSA ODI 10920478

TAKATA RECALL, THE ENGINE STALLED WHILE DRIVING THE CAR ESPECIALLY DURING TURNS. THE CAR CONTINUED TO HESITATE TO STALL IN TRAFFIC. THE CAR VIBRATED NEARBY THE STEERING COLUMN WHILE DRIVING IN TRAFFIC. THE CAR FLOOR APPEARED TO CAVE IN ON THE LEFT SIDE ON THE DRIVER'S SIDE. THE HEATER FAILED TO BLOW OUT HOT AIR. THE TELEPHONE CALLS WERE DISTORTED AS EVIDENCED BY BEING UNABLE TO HEAR THE CALLER.

NHTSA ODI 10891813

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO CONTROL. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH, BUT THE DETAILS WERE UNKNOWN. IN ADDITION, WHILE DRIVING, THE VEHICLE VEERED INTO ANOTHER LANE INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 10883490

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. AFTER THE CONTACT PRESSED THE START/STOP BUTTON, THE VEHICLE WOULD NOT SHUT OFF. ALSO, WHILE REDUCING SPEED TO STOP THE VEHICLE, IT SUDDENLY SHUT OFF AND COULD NOT BE RESTARTED. ON A SEPARATE OCCASION, AFTER SHUTTING THE ENGINE OFF, THE VEHICLE ERRONEOUSLY RESTARTED WITHOUT THE START/STOP BUTTON BEING PRESSED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,500. UPDATED 05/26/16*LJ THE CONSUMER STATED GM ALLOWED HER TO TRADE THE VEHICLE, FOR A 2016 MODEL. UPDATED 06/14/16.*JB

NHTSA ODI 10860891

ADAPTIVE CRUISE CONTROL - VEHICLE FOLLOWS VEHICLE IN FRONT WAY TOO CLOSE. THE INTERVAL FOLLOWING DISTANCE IS 1.2 SECONDS WHEN SET TO NEAR AND 1.5 SECONDS WHEN SET TO FAR. THIS IS WAY TOO CLOSE AS MOST STATES SPECIFY NO LESS THAN 3 SECONDS. BUICK HAS NO ANSWER. PLEASE HELP...

NHTSA ODI 10824808

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY SURGED FORWARD, WENT OVER A RAILROAD CROSS TIE, AND CRASHED INTO A TREE. A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPDATED 01/21/16*LJ *JS

NHTSA ODI 10780211