What 399 owners told NHTSA about the 2014 Volkswagen Jetta Hev

KEY IS STUCK IN THE IGNITION AND THE CAR WILL NOT SHUT OFF

NHTSA ODI 11185874

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11184988

REAR ENDED A VEHICLE IN FRONT OF ME WITH ENOUGH SPEED TO TOTAL MY VEHICLE, HOWEVER MY SEATBELT DID NOT LOCK AND I HIT THE STEERING WHEEL WITH MY CHEST. I HAD CONCUSSION SYMPTOMS FOLLOWING THE IMPACT FOR OVER 4 HOURS (CONFUSION, FOGGINESS, SLOWED SPEECH, FATIGUE NOT NORMAL FOR THE EVENT)

NHTSA ODI 11183807

THE ENGINE MAY IDLE AND STUMBLE UPON ACCELERATION. THIS MAY BE DUE TO FAULTY ENGINE CONTROL MODULE SOFTWARE MISADJUSTING THE VALVE TIMING." THI IS THE CURRENT SAFETY RECALL FOR THE SAME MAKE MODEL AND YEAR OF MY CAR, HOWEVER, MY VIN HAS NOT BEEN INCLUDED. THIS IS THE ISSUE WITH MY CAR. IT WILL HAPPEN WHILE IN PARK, WHEN SLOWING DOWN TO STOP. MY CAR HAS STALLED AS A RESULT AT A STOP SIGN OR AT A LIGHT. LAST TIME THIS HAPPENED WAS TODAY.

NHTSA ODI 11180860

THE PASSENGER SIDE LOW BEAM WENT OUT. I REPLACED THE BULB AND IT STILL DIDN'T WORK. THEN THE DRIVER'S SIDE LOW BEAM WENT OUT TOO. I TRIED REPLACING BOTH BULBS AT ONCE, IT DIDN'T WORK. THEN I CHECKED THE FUSES, BOTH UNDER THE HOOD AND UNDER THE DASH. THE FUSES ARE GOOD. THE HIGH BEAMS ARE GOOD, THE RUNNING LIGHTS, BREAK LIGHTS AND TURN SINGLE LIGHTS ARE GOOD. JUST THE LOW BEAMS.

NHTSA ODI 11180663

I HAD. SMOKING AND HESITATION . HAD MY CAR CHECKED OUT AT ELITE AUTO REPAIR 401 736-8942. . THEY DID A DIAGNOSTIC AND CAME UP WITH FINDING A SEVERE LEAK AT TOP OF TRANSMISSION. FOUND TRANSMISSION LEAKING FROM OIL COOLER SEAL.AT THAT TIME HE FOUND A RECALL ON THIS . I CALLED VW IN WARWICK R.I AND THEY STATED NO RECALL FOR THIS. I HAVE COPY OF RECALL PULLED AND IT WAS CLEARLY A RECALL. I AM HOPING YOU WILL REACH OUT TO ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

NHTSA ODI 11180515

I HAVE A FUEL LEAK FROM INJECTOR SEAL WHICH IS CAUSING IT TO SMELL LIKE STRONG GAS IN MY CAR EVERY TIME I USE MY HEAT.

NHTSA ODI 11176052

DEFECTIVE AIRBAG CONTROL MODULE. POWER IS CUT TO THE CONTROL MODULE AND AIRBAG MAY NOT DEPLOY IN THE EVENT OF AN ACCIDENT

NHTSA ODI 11175709

REPEATED HEADLIGHT FAILURE. DRIVER AND PASSENGER HEADLIGHT BULBS REQUIRE REPLACEMENT AFTER 3-4 MONTHS.

NHTSA ODI 11173661

"THE ENGINE MAY IDLE ROUGH AND STUMBLE UPON ACCELERATION. THIS MAY BE DUE TO FAULTY ENGINE CONTROL MODULE SOFTWARE MISADJUSTING THE VALVE TIMING." THI IS THE CURRENT SAFETY RECALL FOR THE SAME MAKE MODEL AND YEAR OF MY CAR, HOWEVER, MY VIN HAS NOT BEEN INCLUDED. THIS IS THE ISSUE WITH MY CAR. IT WILL HAPPEN WHILE IN PARK, WHEN SLOWING DOWN TO STOP AT A STOP SIGN, A LIGHT, OR IN A DRIVE THRU. MY CAR HAS STALLED AS A RESULT AT A STOP SIGN AND AT A LIGHT. LAST TIME THIS HAPPENED WAS YESTERDAY.

NHTSA ODI 11172763

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED A CONCUSSION, WHIPLASH, AND HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE WAS NOT INJURED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO A BODY SHOP. VOLKSWAGEN OF MURRIETTA (LOCATED AT 41300 DATE ST, MURRIETA, CA 92562, (951) 249-7072) WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA ODI 11171904

THE IGNITION KEY LOCK-IN AND THE ENGINE CAN'T BE TURN OFF, WE HAVE TO SWITCH FRONT AND BACK THE EYE SEVERAL TIMES BEFORE ABLE TO TURN OFF THE ENGINE AND TO UNLOCK THE KEY. RUBBER MELTED CLOSED TO EACH SIDE ON THE BODY BETWEEN THE TIRES AND THE FRONT DOORS THE LEFT SIDE OF CABIN NEXT TO THE PASSAGES DOOR OPEN UNEXPECTEDLY

NHTSA ODI 11166625

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE LEAKED TRANSMISSION FLUID. THE VEHICLE WAS TAKEN TO KEN GARFF VOLKSWAGEN (115 E UNIVERSITY PKWY, OREM, UT 84058, 801-714-2300) WHERE IT WAS DIAGNOSED THAT THE O RING FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 60,100.

NHTSA ODI 11165586

AFTER THE SOFTWARE UPGRADE/SERVICE IN DEC 2018, THE DOORS UNLOCK WHILE WE ARE DRIVING ON THE STREET OR THE HIGHWAY. EXTREMELY DANGEROUS. ERIC THE SERVICE MANAGER AT WINN VOLKSWAGEN IN NEWARK CALIFORNIA DEALER REFUSES TO NOTIFY VW OF THE ISSUE AND ASKED US TO NOTIFY VW WHICH I DID.

NHTSA ODI 11163809

LOW BEAMS FAILED TO TURN ON. REPLACED THE BULBS NOT TOO LONG AGO AND THE BULBS ARE NOT BURNED OUT. ALL FUSES ARE GOOD. HIGH BEAMS WORK, DAYTIME RUNNING LIGHTS WORK. LOW BEAMS ARE NOT FUNCTIONING PROPERLY.

NHTSA ODI 11156885

AIRBAG LIGHT CAME ON AND STEERING WHEEL CONTROLS STOPPED WORKING IMMEDIATELY AFTER SIGNAL PRESENTED.

NHTSA ODI 11156419

IGNITION SWITCH WAS EXTREMELY HARD TO TURN OFF. EVENTUALLY CAR WOULD NOT TURN OFF AT ALL. KEY WAS VERY HOT. VEHICLE RAN FOR OVER 2 HOURS AND WOULD NOT TURN OFF.

NHTSA ODI 11155621

A FEW WEEKS AGO, I REVERSED (AT AN ANGLE) INTO A PARKING SPOT AND THE STEERING WHEEL STARTED MAKING A CLICKING SOUND. THE SOUND ENSUED WHEN MAKING ANY TURNS WITH THE VEHICLE. ONE DAY, WHILE PARKING, THE STEERING WHEEL CLICKED AND THERE WAS A SNAP SOUND. UPON RE-ENTERING MY VEHICLE, THE AIRBAG ERROR LIGHT CAME ON AND ALL STEERING-MOUNTED CONTROLS WERE DISABLED. AFTER FURTHER RESEARCH, THIS ISSUE IS RELATED THE TO THE CLOCK SPRING ISSUE (RECALL) FOR VOLKSWAGEN VEHICLES. HOWEVER, THE MODEL AND YEAR (JETTA HYBRID, 2014) OF MY CAR IS NOT LISTED UNDER THE RECALL LIST. I HAVE SPOKEN WITH MY LOCAL VW DEALER, AND THEY HAVE BASICALLY TOLD ME THE ISSUE IS NOT COVERED UNDER THE CLOCK SPRING EXTENDED WARRANTED VW ISSUED.

NHTSA ODI 11155691

MY JETTA'S FUEL RAIL IS LEAKING AROUND THE SEAL TO THE FUEL INJECTOR(S) AND IS CURRENTLY LEAKING FUEL INTO MY ENGINE COMPARTMENT. I BROUGHT THIS IN 16 MONTHS AGO AND MY DEALER SAID THEY COULD NOT FIND THE ISSUE. I HAVE RECENTLY BROUGHT IT BACK IN AND FOUND OUT THE 2014 JETTA WAS RECALLED FOR THIS EXACT ISSUE BUT THE DEALER IS CLAIMING MY VIN IS NOT COVERED. IS THERE ANYTHING I CAN DO ABOUT THIS?

NHTSA ODI 11154795

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE COOLANT PUMP FAILED. AN INDEPENDENT MECHANIC ASSESSED THE VEHICLE AND STATED THAT AN UNKNOWN LIQUID SEALANT WAS APPLIED TO THE COOLANT PUMP. THE INDEPENDENT MECHANIC FLUSHED THE COOLANT PUMP AND, AFTER TEST DRIVING THE VEHICLE, A BROWN FOAM EXITED FROM THE COOLANT PUMP SEALING. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE LIQUID SEALANT (BROWN FOAM-LIKE MATERIAL) CREATED A BLOCKAGE WITHIN THE HEATER CORE AND CAUSED THE HEATER TO FAIL WITHIN THE VEHICLE IN COLD TEMPERATURES. VOLKSWAGEN OF DOWNTOWN CHICAGO (1111 NORTH CLARK STREET, CHICAGO, ILLINOIS 60610, (312) 614-0196) WAS MADE AWARE OF THE FAILURE VIA VOICEMAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

NHTSA ODI 11153144

DRIVER AIRBAG LIGHT ILLUMINATED ON DASHBOARD WHILE CAR WAS IN MOTION ON HIGHWAY IN POURING RAIN WEATHER. CAR HORN IS ALSO CURRENTLY NOT WORKING/ABLE TO BE USED IN EVENT OF EMERGENCY OR WARNING. AIRBAG LIGHT WOULD COME ON FOR ABOUT 6 SECONDS AND THEN GO OFF REPEATEDLY THEN FINALLY STAYED ON FOR GOOD. APPEARS TO BE A CLOCK SPRING ISSUE FROM RESEARCH THAT MAY NOT HAVE BEEN INITIALLY COVERED AND COMPLETED IN 2015 MANUFACTURER RECALL. VIN IS ALSO NOT INCLUDED IN CURRENT TAKATA AIRBAG RECALL EITHER.... NO PREVIOUS ISSUES TO NOTE PRIOR TO SYMPTOMS BEGINNING...

NHTSA ODI 11150951

THE HIGH BEAMS STOPPED WORKING. NO INDICATOR LIGHT ON THE READOUT, EITHER. IT WAS STATIONARY. BULBS AREN'T BURNED OUT, FILAMENTS ARE INTACT IN BOTH.

NHTSA ODI 11141235

LOW BEAM HEADLIGHTS BOTH WENT OUT AND REFUSE TO TURN ON. BULBS AND FUSES ARE FINE AS WELL AS THE BRIGHTS WORK JUST FINE. THE PROBLEM STARTED THIS MORNING AS I WENT TO LEAVE FOR WORK.

NHTSA ODI 11141236

I STARTED THE CAR WITH THE KEY FOB FROM THE DEALERSHIP AND UPON RETURNING HOME FOUND THAT THE KEY WOULD NO LONGER TURN BACK/DISENGAGE/COME OUT OF THE IGNITION (KEY HOLE ON THE STEERING COLUMN). THE CAR NOW RUNS NON-STOP UNTIL THE FUEL IS GONE. THERE ARE NO OTHER ITEMS/KEYS ATTACHED TO THE KEY FOB TO GIVE ANY KIND OF ADDED WEIGHT OR BEND TO THE KEY FOB. UPON LOOKING ONLINE, I'VE REALIZED THIS TO BE A COMMON PROBLEM WITHIN THE COMMUNITY OF JETTA OWNERS AND NOW KNOW THE THE ISSUE IS COVERED UNDER AN EXTENDED WARRANTY FOR MODEL YEARS 2012-2013 WHICH REALLY MAKES ME WONDER IF VW KNEW ABOUT THE PROBLEM AND JUST DIDN'T CARE SINCE THE ISSUE STILL OCCURS IN NEWER MODELS. I THINK THIS SHOULD BE COVERED UNDER ANOTHER EXTENDED WARRANTY FROM VOLKSWAGEN, OR ADDED TO THE EXISTING EXTENDED WARRANTY OF THE 2012-2013 MODEL JETTAS.

NHTSA ODI 11133095

KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE."

NHTSA ODI 11129954