What 399 owners told NHTSA about the 2014 Volkswagen Jetta Hev

IGNITION KEY WILL NOT ROTATE IN IGNITION SWITCH TO TURN ENGINE OFF. THIS IS A COMMON DEFECTIVE DESIGN CONDITION IN THE NON-KEYLESS MODELS. ONE TRICK LEARNED ON INTERNET IS TO TAP END OF KEY WITH SCREWDRIVER HANDLE WHILE LIGHTLY TURNING IN OFF DIRECTION. SAFETY CONCERN IS INABILITY TO TURN CAR ENGINE OFF IN EMERGENCY, ELECTRICAL FAULT/FIRE OR FOR POLICE SAFETY.

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I WAS DRIVING ON THE FREEWAY ON MY WAY TO WORK ON 4/14/17 AT 6:15AM THE CHECK ENGINE LIGHT CAME WHEN I WAS DRIVING 60MPH. THE VEHICLE LOST POWER AND I WAS NOT ABLE TO DRIVE NO MORE THAN 40MPH. I WAS TRAVELING IN THE FAST LANE AND HAD TO PULL TO THE RIGHT SHOULDER AS OTHER CARS TRAVELED AT HIGH SPEEDS. I MANAGED TO DRIVE TO THE SHOULDER. I ATTEMPTED TO PROCEED AND DRIVE BUT MY VEHICLE DID NOT ADVANCE. I TOOK MY VEHICLE TO THE VW DEALERSHIP IN SAN BERNARDINO, CA. I WAS FORCED TO PAY $135 FOR A DIAGNOSTIC. I WAS TOLD THAT THE REASON MY CAR DID NOT WORK WAS BECAUSE MY TRANSMISSION HAD LEAKED ALL THE OIL. I WAS ALSO TOLD THAT THE COOLING UNIT FOR THE TRANSMISSION AND LINES HAD TO BE REPLACED. I DID NOT HAVE ANY OTHER ALTERNATIVE BUT TO PAY $1086.00 TO REPAIR MY VEHICLE. THE SERVICE ADVISOR SAID MY VEHICLE WAS OUT OF WARRANTY AND I HAVE TO PAY OUT OF POCKET. AFTER REVIEWING THE NHTSA WEBSITE I CAME ACROSS NHTSA CAMPAIGN 14V182000. I INFORMED THE SERVICE ADVISOR OF THE CAMPAIGNED AND SHE SAID MY VEHICLE WAS NOT PART OF THE RECALL. ALL THE COMPONENTS MENTIONED IN SUCH RECALL WERE THE ONES THAT APPLIED TO MY VEHICLE. THE DESCRIPTION OF THE RECALL VEHICLES ALSO MATCHED MY VEHICLE. I WAS TOLD MY VEHICLE DID NOT HAVE ANY RECALL AND I HAD NO OPTION BUT TO PAY OUT OF POCKET. I WAS ALSO TOLD THAT I NEEDED A NEW TRANSMISSION WHICH COST $5703. MY VEHICLE HAD 99107 MILES WHEN IT WENT IN FOR REPAIRS. THE SERVICE ADVISOR SAID THAT MY VEHICLE HAD BEEN REPAIRED AND TEST DROVED BY THE SENIOR SHOP FOREMAN AND IT HAD GONE THROUGH A RIGOROUS DRIVE TEST TO ENSURE MY VEHICLE WAS BACK TO NORMAL. AS I LEFT THE DEALERSHIP MY CAR HAD 99108 MILES. HOW CAN THE SHOP FOREMAN TEST DRIVE MY VEHICLE RIGOROUSLY FOR 1 MILE? THE SERVICE ADVISOR SAID MY CAR WAS LIKE NEW AGAIN AS I DROVE AWAY THE CHECK ENGINE CAME ON AND WAS TOLD THAT I NEED TO PAY $135 FOR A DIAGNOSTIC AGAIN. CODEP0741IS STILL DISPLAYING

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REPEATED AND FREQUENT HEADLIGHT FAILURE/BURN OUT. CHRONIC ISSUE. BOTH HEADLAMPS.

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KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

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TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SHOOK AND THE INSTRUMENT PANEL LIGHTING FLASHED. THE DRIVER DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN OR STOP. AS A RESULT, THE DRIVER CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE LEFT SHOULDER AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE INJURIES TO THE OTHER VEHICLE OCCUPANTS WERE UNKNOWN. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS AWAITING DIAGNOSIS. SEVERAL WEEKS PRIOR TO THE COLLISION, THE VEHICLE WAS TAKEN TO THE DEALER FOR THE FLASHING INSTRUMENTAL PANEL LIGHTING AND INTERMITTENT STARTING ISSUE. AT THAT TIME, THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW BATTERY. THE BATTERY WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

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MY HEADLIGHTS GOING OF YESTERDAY WHEN I TURN ON I HAVE TO DRIVE BACK HOME ON DARK ROAD! THIS WAS VERY DISSAPOINTED SITUATION SINCE THE DEALER SELL THIS CAR TO ME AS A CERTIFIED VEHICLE, ALSO MY CAR VIBRATES EVERYTIME THAT I BREAKING ON THE ROAD THAT STAR HAPPENING RIGHT AFTER I TAKE THE CAR OOUT OF THE DEALER!

NHTSA ODI 10967718

FLASHING GLOW PLUG LIGHT WITH CHECK ENGINE LIGHT THEN DIED IN TRAFFIC, WOULD NOT RESTART. DEALER DIAGNOSED: DIESEL HIGH PRESSURE FUEL PUMP CATASTROPHIC FAILURE. PUMP DEBRIS CONTAMINATES FUEL SYSTEM, REQUIRING REPLACEMENT OF FUEL INJECTORS, LINES, LOW PRESSURE PUMP, AND CLEANING FUEL TANK. ESTIMATED COST $6,700.

NHTSA ODI 10958633

HEADLAMPS AND FOG LAMPS BURNING OUT. MAY BE BAD 173 OR 109 RELAY OR WIRE COMING FROM FUSE BOX, FUSE 16 IS TOO SMALL. MAY ALSO BE BAD SOFTWARE IN HEADLIGHT CONTROL MODULE.

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THE CAR BROKE DOWN JUST AFTER A DASH LIGHT CAME ON; LITERALLY JUST STOPPED RUNNING. THE CAR WOULD CRANK BUT WOULD NOT TURNOVER. THANK GOODNESS I WAS ABLE TO GET OFF THE ROAD AND OUT OF HARMS WAY. THE VEHICLE WAS TOWED TO THE LOCAL VW DEALERSHIP AND THEY DIAGNOSED. THE GENTLEMAN I SPOKE WITH STATED THEY DID NOT EVEN RUN THE DIAGNOSTIC BECAUSE THEY CHECK THE HIGH PRESSURE FUEL PUMP FIRST. WHEN THEY CHECKED IT, THEY FOUND "METAL SHAVINGS" AND QUOTED A COMPLETE REBUILD OF THE SYSTEM BECAUSE "THEY DO NOT KNOW HOW FAR THE METAL SHAVINGS" TRAVELED. THE CAR IS OUT OF THE MANUFACTURE WARRANTY BUT THE MECHANIC STATED HE USUALLY SEES EXTENDED WARRANTIES ON THIS TYPE OF ISSUE. NOT ONLY DOES THIS CAR FALL UNDER THE EMISSIONS LAWSUIT, NOW THIS.

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2014 JETTA TSI: OPENING & CLOSING DOORS, GLOVE BOX, AND TRUNK CAUSES THE FUEL PUMP TO ENGAGE, YOU CAN EVEN HEAR IT. THIS CAUSES FUMES TO ACCUMULATE IN MY GARAGE TO A HIGH LEVEL. THE FUEL PUMP RECALL HAS BEEN DONE PER DEALERSHIP. IMO THE FUEL PUMP SHOULDN'T ENGAGE UNTIL THE KEY IS TURNED IN THE IGNITION. IT IS NOT A FUEL LEAK, IN THE PRESENCE OF AN IGNITION SOURCE. IT IS A FUEL LEAK, IN THE PRESENCE OF OPENING & CLOSING DOORS, GLOVE BOX, AND TRUNK. I HAVE DISCUSSED WITH VW AND THEIR OPINION IS THAT "THAT IS THE WAY IT WORKS". THE VEHICLE WAS PARKED IN MY SINGLE CAR GARAGE AND NOT RUNNING. THIS CONTINUES TO HAPPEN ON A REGULAR BASES.

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TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT DURING COLD WEATHER CONDITIONS, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A CONDENSATION BUILT UP IN THE INTER COOLING. THE VEHICLE WAS REPAIRED. THE CONTACT WAS OFFERED TO PURCHASE AN UPGRADE KIT TO PREVENT THE FAILURE FROM REOCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

NHTSA ODI 10945919

HEATING FOR CAR CABIN. MY CAR IS A 2014 AND THIS YEAR IN THE MIDDLE OF WINTER IN CHICAGO. MY HEATER GAVE OUT. I HAVE NO HEAT. THERE IS A RECALL FOR THE SAME DEFAULT PART ON THE VW PASSAT TDI BUT NOT FOR THE VW JETTA TDI, EVEN THOUGHT THE PROBLEM AND THE SOLUTION ARE THE EXACT SAME.

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TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS DRIVING SLUGGISH AND WAS SLOW TO ACCELERATE IN ANY GEAR. IN ADDITION, VARIOUS WARNING INDICATORS ILLUMINATED. THE CONTACT WAS NOT ABLE TO DRIVE OVER A CERTAIN RATE OF SPEED. THE VEHICLE DRASTICALLY DROVE SLOWLY AND THEN RACED INTO THIRD GEAR. THE DEALER DIAGNOSED THAT THE FUEL INJECTION MAY BE AT FAULT, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE FAILURE CONTINUED. THE DEALER STATED THAT THE O-RING NEEDED TO BE REPLACED. IF THAT DID NOT PROVIDE A SOLUTION, THE TRANSMISSION MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS UNDERGOING MAINTENANCE, THE TECHNICIAN DIAGNOSED THAT THE BOLT THAT CONNECTED TO THE TRANSMISSION WAS LEAKING FLUID. THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 81,600.

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FAULTY IGNITION SWITCH. LOCKS ON THE "ON" OR "OFF" POSITION.WHEN THE VEHICLE IS STATIONARY IT IS HARD TO TURN IT ON OR OFF BECAUSE IT LOCKS.

NHTSA ODI 10925913

THE LOW BEAMS KEEP BURNING OUT. I REPLACED THEM AND THEY WORKED FINE. LAST TIME I WENT TO REPLACE THE PASSENGER SIDE LOW BEAM THE BULB WASN'T BURNED OUT. CHANGED IT OUT ANYWAY BUT THE PASSENGER SIDE LOWBEAM STILL WON'T COME ON. I'VE CHANGED THE BULBS 4 TIMES IN THIS CAR ALREADY.

NHTSA ODI 10915579

VEHICLE IN MOTION, ONE OCCURRENCE ON CITY STREET W/BRAKING AND ONE OCCURRENCE ON HIGHWAY, NO BRAKING WITH LARGE BUMP, NO TURNS, ALL 4 DOOR LOCKS UNLOCKED SIMULTANEOUSLY AND DOORS OPENED. DEALER COULD NOT FIND FAULT CODES OR HAVE THIS HAPPEN WHEN THEY DROVE THE CAR. VW POSITION IS THAT "THIS IS NOT POSSIBLE". NO REPAIRS WERE MADE. THERE IS NO DOCUMENTATION & THERE IS NO PROOF, BUT IT DID HAPPEN TWICE SINCE CAR WAS PURCHASED NEW IN JUNE 2014.

NHTSA ODI 10914940

MY JETTA HAS BEEN LEAKING TRANSMISSION FLUID. I WAS SEARCHING TO SEE WHAT GEAR OIL IS NEEDED FOR MY CAR AS I WOULD LIKE TO FILL IT BACK UP TO THE APPROPRIATE LEVEL AND A RECALL SHOWED UP ABOUT AN O-RING BETWEEN THE TRANSMISSION AND THE OIL COOLER. MY CAR WAS NOT LISTED IN THIS RECALL, HOWEVER MY CAR IS STILL LEAKING TRANSMISSION FLUID AT THIS TIME. ON ANOTHER SUBJECT MY FUEL PUMP SEEMS TO RUN FOR AWHILE AFTER I SHUT THE CAR OFF. I TOOK IT TO A VW DEALERSHIP AND THEY STATED IT WAS FINE. STILL A BIT OF A WORRY AS SOMETIMES IT RUNS FOR UP TO 3 MINUTES AFTER.

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TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE EPC WARNING INDICATOR ILLUMINATED. SHORTLY AFTER, THERE WAS A DRASTIC REDUCTION IN SPEED EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPLACED AN INTERNAL PART WITHIN THE TURBO ENGINE ASSEMBLY. TWO WEEKS LATER, THE INDICATOR ILLUMINATED AGAIN AND THERE WAS A DRASTIC REDUCTION IN SPEED. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR FURTHER INSPECTION. THE DEALER WAS UNABLE TO PROVIDE A SOLUTION. THE MANUFACTURER WAS TO ESCALATE THE CONCERN AND RESPOND BACK TO THE CONTACT TO DETERMINE A REPAIR REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

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UPON STARTING THE CAR IT SUDDENLY BEGAN ILLUMINATED FIVE (5) WARNING LIGHTS WITHIN THE INSTRUMENT CLUSTER: TIRE PRESSURE MONITORING SYSTEM, ANTI-SLIP REGULATION, AUTOMATIC BRAKE SYSTEM MALFUNCTION, PROBLEM WITH STEERING, AND AIRBAG AND SAFETY BELT PRETENSIONER SYSTEM MALFUNCTION. THE CAR WAS IMMEDIATELY DRIVEN TO THE DEALER. FROM THESE WARNINGS, NAPLETON'S OF ORLANDO SURMISED THE PROBLEM TO BE A DEFECTIVE LEFT/REAR WHEEL SPEED SENSOR!? I DECLINED ANY WORK AND TOOK MY DOUBTS TO VOLKSWAGEN CUSTOMER CARE. AFTER CUSTOMER CARE INVOLVED DAVID MAUS VOLKSWAGEN OF ORLANDO (ANOTHER VW DEALER IN TOWN?) - THE FEEDBACK GIVEN WAS THAT YES, THE WHEEL SPEED SENSOR CAN GENERATE THESE 5-WARNINGS. UNBEKNOWNST TO ME I LEARNED THAT IF MY AIR BAG WARNING IS ILLUMINATED THAT THE AIR BAGS ARE DISABLED. I WAS NOT ADVISED OF THIS AT THE TIME I LEFT THE DEALER. NEVERTHELESS, I FEEL THAT THE WARNINGS & INDICATORS SYSTEMS NEEDS A WARNING INDICATOR FOR WHEEL SPEED SENSORS!? MOREOVER, THIS WARNING SYSTEM IS MISLEADING AND CREATES A POTENTIAL FOR DEATH OR INJURY TO THE UNSUSPECTING MOTORIST THAT IS LED TO BELIEVE THAT THE REAL PROBLEM HAS NOTHING TO DO WITH THE 5-IDIOT LIGHTS ILLUMINATED ON THE DASHBOARD! I FIND THE 5-LIGHT EVENT CORRELATION TO BE DECEPTIVE AND DEMANDING OF DOUBT. MY EXPECTATION IS FOR A RECALL AND VW TO FIX THE WARNING SYSTEM. A FIX TO A CRITICAL SENSOR LOCATED DOWN AT THE WHEEL LEVEL NEEDS IMPROVEMENT. INCIDENTALLY, ONLY AFTER MY CUSTOMER CARE EXCALLATION DID VOLKSWAGEN AGREE TO PAY 100% PARTS AND LABOR. APPARENTLY, AFTER THE REPLACEMENT OF THE LEFT/REAR WHEEL SPEED SENSOR, THE WARNING LIGHTS ARE OFF AND THE CAR APPEARS TO BE OPERATING NORMALLY.

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I PURCHASED MY VEHICLE BRAND NEW IN JUNE 2014 AND I'VE KEPT UP WITH ALL ROUTINE MAINTENANCE TO DATE. I DRIVE AN AVERAGE 30 MILES PER DAY DURING THE WORK WEEK AND TRAVEL UP TO 140 MILES EVERY TWO WEEKS OR SO FOR CUSTODIAL EXCHANGES. THIS PAST WEEKEND (AUGUST 13, 2016), WHILE AT A ROUTINE PIT STOP FOR GAS MY VEHICLE'S TRANSMISSION GAVE OUT. I HAD PARKED AT THE GAS STATION RIGHT OFF THE HIGHWAY. WHEN I WENT TO RESTART MY VEHICLE IT WOULDN'T MOVE. THE VEHICLE WOULD START AND SHIFT INTO DRIVE, BUT THE WHEELS RESPONDED AS IF IT WERE IN NEUTRAL. THERE WAS A RECALL FOR THIS ISSUE BACK IN 2013 WHEN THE VW JETTA WENT ON THE MARKET, BUT THE RECALL DID NOT INVOLVE MY VIN. THE RECALL WAS NOT DISCLOSED TO ME AT THE TIME I PURCHASED THE VEHICLE, NOR WAS I EVER NOTIFIED OF IT BEING A POTENTIAL ISSUE. I FOUND OUT THE HARD WAY WHEN I WAS LEFT STRANDED 70 MILES FROM HOME AND 45 MILES FROM THE NEAREST VW DEALERSHIP. MY RESEARCHED TURNED UP THIS STATEMENT: "AN ELECTRIC MALFUNCTION COULD OCCUR IN THE GEARBOX POWER SUPPLY BASED ON THE SYNTHETIC GEARBOX OIL IF THE VEHICLE IS SUBJECT TO A HOT AND HUMID CLIMATE, COUPLED WITH A HIGH PROPORTION OF STOP-AND-GO DRIVING," SAID MARK GILLIES, A VOLKSWAGEN OF AMERICA SPOKESMAN, IN A PHONE CONVERSATION. "THE CAR WORKS, BUT YOU LOSE DRIVE." MY VEHICLE HAS 51,850 MILES ON IT, SO IT WAS COVERED UNDER VW'S 5YR-60K WARRANTY. IT'S BEEN SITTING AT THE VW DEALERSHIP FOR 3 DAYS WHILE THEY COORDINATE ON REPLACING THE DEFECTIVE POWER TRAIN. THE REMAINING ESTIMATED TIME FOR REPLACEMENT IS 2-3 DAYS. I LIVE IN AUSTIN, TX WHERE HOT, HUMID, AND STOP-AND-GO ARE A ROUTINE PART OF LIFE.

NHTSA ODI 10896877

THE KEY CONSTANTLY GETS STUCK IN THE ON POSITION AND I CANNOT TURN OFF THE VEHICLE.

NHTSA ODI 10895083

THE HORN STOPPED WORKING FROM ONE DAY TO THE NEXT DAY. WE WERE DRIVING ON FRIDAY AND USED THE HORN ON THE ROAD AND SATURDAY IN THE DRIVEWAY I HONKED THE HORN AT MY WIFE AND IT DID NOT WORK. I ALSO NOTICED THAT WHEN WE SET THE CAR ALARM ON SATURDAY THE HORN WOULD NOT WORK.

NHTSA ODI 10891858

CAR CONTINUES TO LEAK, TIRE SENSOR ALWAYS ON DOESN'T GO AWAY, SINCE THE BEGINNING OF LEASE TERMS, ALL THE ABOVE MENTIONED IS CONSISTENT, WHILE VEHICLE IS STATIONARY, IN MOTION, ON STREET OR ON A HIGHWAY. FURTHER, THE SAME OCCURS WITH ANY TURN.

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ONE DAY I WAS PULLING OUT OF A PARKING LOT ONTO A SMALL STREET WITH A SLIGHT HILL. FELT LIKE THE CAR WAS STALLING BUT I THOUGHT MAYBE I DIDN'T PRESS ON THE GAS HARD ENOUGH. THE CAR ROLLED SLIGHTLY BACKWARDS UNTIL I HIT THE BRAKES. I TRIED PRESSING THE GAS HARDER. NEXT THING I KNEW, THE ENGINE WAS OFF AND BATTERY WARNING LIGHT CAME ON. A COUPLE OF OTHER LIGHTS CAME ON AS WELL, BUT THOSE COME ON AND THEN GO OFF OFTEN SO I DON'T KNOW WHAT TO MAKE OF THAT. THE NEXT DAY I WAS DRIVING DOWN THE ROAD AND AS I SLOWED DOWN WITH TRAFFIC APPROACHING STOP LIGHT THE VEHICLE STARTED TO SHAKE AS IF IT WAS TRYING TO QUIT ON ME. I PULLED OVER INTO A BANK PARKING LOT TO STOP AND RESTART THE CAR. ANOTHER LIGHT CAME ON BUT IT IS OFF NOW. I'M WORRIED THAT THIS WILL HAPPEN AGAIN AND RESULT IN AN ACCIDENT. NOT SURE WHAT IS WRONG OR IF THE VEHICLE IS SAFE TO DRIVE.

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