Home · 2014 Volkswagen Jetta Hev · Complaints

What 399 owners told NHTSA about the 2014 Volkswagen Jetta Hev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (399)Crash / fire / injury (22)Engine (111)Electrical system (95)Transmission & drivetrain (87)Fuel system (41)Airbags (36)Lights (24)Brakes (20)Steering (17)Electronic Stability Control (esc) (10)Speed control (10)

Newest first · 399 complaints · page 12 of 16

Sep 15, 2017Engine

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. UNABLE TO TURN OFF ENGINE.

NHTSA ODI 11023707

Sep 12, 2017Electrical system

HORN AND CAR ALARM STOP WORKING SINCE 09/03/2017. I WAS DRIVING ON A HIGHWAY WHEN MY HORN STOP WORKING, AS SOON AS I GOT A CHACE TO PULLED OVER, THAT'S WHEN I NOTICED THAT MY CAR ALARM STOPPED WORKING TOO, I CALLED THE DEALER TO MAKE AN APPOINTMENT TO FIXE IT THE ISSUE THAT IT SEEMS IT A MANUFACTURER RECALL BUT I'M GETTING CHARE FOR IT.

NHTSA ODI 11022849

Aug 30, 2017

CAR WAS ON, STOPPED AT A STOPLIGHT AND VEHICLE STALLED - ENGINE SHUT OFF. TWO DIFFERENT TIMES ON AUGUST 26, 2017.

NHTSA ODI 11020527

Aug 25, 2017Fuel system

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VOLKSWAGEN OF DOWNTOWN LA, LOCATED AT 1900 S FIGUEROA ST LOS ANGELES, CA 90007) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 92,400.

NHTSA ODI 11019786

Aug 11, 2017Electrical system

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED INTERMITTENT FAILURES WITH THE ELECTRICAL SYSTEM, WHICH CAUSED THE LIGHTS, HORN, AND BATTERY TO FAIL, AND THE RADIO TO OVERHEAT. ALSO, THE ABS AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HERITAGE VOLKSWAGEN OF SOUTH ATLANTA (LOCATED AT 4305 JONESBORO ROAD, UNION CITY, GA), BUT WAS NOT DIAGNOSED. THE VEHICLE TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECU WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 103,000.

NHTSA ODI 11014659

Aug 7, 2017AirbagsCrash1 injury

WHEN MY AIRBAG DEPLOYED, THE VW EMBLEM ON THE STEERING WHEEL POPPED OPEN TO THE LEFT AND THE AIRBAG PUSHED IT INTO MY LEFT ARM WHICH CAUSED A BURN AND MY ARM TO BLEED. I KNOW HAVE A GOOD SCAR ON MY LEFT ARM. IF THAT EMBLEM WOULD HAVE NOT BEEN THERE OR WOULD HAVE MAYBE OPENED DOWNWARDS I WOULD HAVE WALKED AWAY WITH A SMALL AIRBAG BURN TO THE RIGHT HAND ONLY.

NHTSA ODI 11013432

Aug 6, 2017Electrical system

KEY GETS STUCK IN THE IGNITION, WHEN TRYING TO CUT THE CAR OFF

NHTSA ODI 11013052

Aug 2, 2017Tires

THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 205/55/R16 91H. WHILE DRIVING 60 MPH, THE CONTACT FELT A VIBRATION AND STATED THAT THE TIRES WOULD SKID WHILE ACCELERATING FROM A STOP. IN ADDITION, BOTH FRONT TIRES LOST PRESSURE. IN ADDITION, THE TREAD SEPARATED IN CHUNKS FROM THE DRIVER'S SIDE TIRE. THE TIRES DID NOT GRIP THE ROAD AND SLIPPED WHEN MAKING TURNS. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 78,945 AND THE TIRE FAILURE MILEAGE WAS 30,000.

NHTSA ODI 11012318

Aug 1, 2017

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE. VEHICLE WAS STATIONARY ON A STREET.

NHTSA ODI 11012214

Jul 28, 2017

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11011182

Jul 28, 2017Electrical system

KEY GETS STUCK IN THE IGNITION WHEN TURNING OFF THE ENGINE. CANNOT TURN THE ENGINE OFF. THE KEY WILL NOT RETURN TO THE OFF POSITION.

NHTSA ODI 11011248

Jul 23, 2017

KEY GETS STUCK IN THE IGNITION, IN THE ON POSITION, REPEATEDLY, SO YOU CAN'T TURN OFF THE ENGINE. VARIOUS "BAND AID FIXES" POSTED ONLINE BY SIMILAR SUFFERERS OF THIS PROBLEM, SUCH AS PUTTING IT IN DRIVE THEN IN PARK REPEATEDLY, OR APPLYING STRONG INWARD PRESSURE WHEN TURNING THE KEY ONLY "HELP" INTERMITTENTLY. FINALLY NOTHING WORKED, AND HAD TO LEAVE IT IN PARK, IDLING AND UNLOCKED WHILE WAITING FOR A LOCKSMITH/MECHANIC TO COME REMOVE THE IGNITION, IN ORDER TO BE ABLE TO TURN THE ENGINE OFF. THIS POSES A SIGNIFICANT HAZARD, NOT MECHANICALLY, BUT FOR THEFT, IN AN EMERGENCY, OR JUST GOING ABOUT THE DAY. THE VEHICLE SAT AT IDLE FOR SEVERAL HOURS BEFORE THE LOCKSMITH COULD COME. THIS IS A KNOWN ISSUE WITH THE JETTA, AND NO RECALL HAS BEEN ISSUED.

NHTSA ODI 11010155

Jul 14, 2017

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11005318

Jul 13, 2017SuspensionElectrical systemFuel system

I PURCHASED MY 2014 JETTA SE 1.8T. DEALER ON MARCH 24 TH 2014. I WAS NEVER NOTIFIED OF THE RECALL . I NEVER WENT BACK GOT SERVICE THERE HOWEVER THE SAME DEALER REPORTED THIS RECALL WAS PERFORMED HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2014/RCMN-14V182-3299 MY CONCERN IS THAT I HAVE EXPERIENCED NUMEROUS ISSUES 1 WITH THE CHARCOAL CANISTER WHICH WAS DIRECTLY RELATED TO THE FUEL RAIL RECALL AND CAUSE MY CAR TO SHOWS SIGNS OF S FAILING TURBO WHILE UNDER WARRANTY AND I WAS TOLD IT WAS NOT COVERED . HOWEVER THIS JETTA A6. IS PZVE VEHICLE AND COVERED UP TO 12 -15 YEARS 150,000 MILES THE FIRST CLAIM I FILED WAS NOT HONORED BY VW. AND I WASH TOLD I COULD DRIVE MY CAR W/O ISSUE. THEN MY TRANSMISSION. FAILS AND I AM CERTAIN MY FUEL PROBLEM MY ENGINE LIKE MY EPC LIGHT AND ALL THE ABOVE ARE RELATED. BUT IN THIS CASE THE FACT THAT I WAS NEVER CONTACTED ABOUT THIS RECALL AND IT DOES SHOW ACCORDING TO THEIR RECORDS 3 DAYS AFTER I DROVE OFF THE LOT I WAS LATER INFORMED BY FORMER TECHS THAT IT NEVER HAPPENED WHICH MAKES SELFIE AS I NEVER RETURNED TO THAT LOT UNTIL 10/28/2016. SO IT WAS NOT DONE. I HAVE BEEN APPROACHED NUMEROUS TIMES WHILE DRIVING BEING TOLD THAT S FLAME EXISTED UNDER MY VEHICLE WHILE DRIVING BUT I DID NOT PUT IT TO ANYTHING NOW I REALIZE AND FEEL AS THOUGH I WAS SOLD A LEMON OR CAR CONTAINING FAULTS THAT WERE UNFORESEEN CAR LITERALLY JUST QUIT AFTER DRIVING OFF MCKENNA LOT AFTER SERVICE DTLA VW CLAIMS I MAY HAVE A FAILING TURBO ERROR CODE READ BUT NEVER ADDRESSED UNTIL AFTER I LEFT W CAR SERVICE PERFORMED BY VW PACIFIC LEFT ME PULLING OFF VW LOT. W 1/4 FILLED PULLING OFF VW LOT. THEN CALLED VWCREDIT CLAIMS TOLD TO GO TO MY DEALER WHERE I WAS TOLD LEAVE WHEN I BEVSN UPSET ABOUT MY INFO NOT BEING IN THE DEALERSHIP SYSTEM HOW DID THEY PREFORM. IT

NHTSA ODI 11005011

Jul 11, 2017Engine

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE, CONTACT DEALER AND HYBRID FAILURE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS PUSHED TO A PARKING LOT. DUE TO THE PROXIMITY TO HIS RESIDENCE, THE CONTACT PUSHED THE VEHICLE HOME. THE VEHICLE WAS TOWED TO THE DEALER (PRESTIGE VOLKSWAGEN IN STAMFORD, CONNECTICUT) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,400.

NHTSA ODI 11004344

Jun 30, 2017Lights

HEADLIGHT BULBS CONTINUOUSLY BURNOUT. HAVE REQUIRED REPLACEMENT EVERY 2000-2500 MILES OR LESS. SOMETIMES ONE SIDE BURNS OUT ONLY. WHEN THAT SIDE IS REPLACED, THE OTHER SIDE WILL BURNOUT IN 2 WEEKS OR LESS TIME UNDER NORMAL HIGHWAY DRIVING. THIS IS MAJOR SAFETY DEFECT THAT IS KNOWN TO VW.

NHTSA ODI 11002483

Jun 30, 2017Lights

PREMATURE BURNOUT ON THE LOW BEAMS. REPLACED THE BULBS 3 TIMES IN LESS THAN 2 YEARS. PASSENGER SIDE THE FIRST TIME, BOTH THE SECOND TIME (9 MONTHS) AND NOW THE DRIVER SIDE AGAIN (6 MONTHS).

NHTSA ODI 11002591

Jun 24, 2017

IGNITION KEY GETS STUCK IN THE ON POSITION AND CANNOT TURN THE CAR OFF. IT ALSO STICKS WHEN OFF AND CANNOT GET THE CAR STARTED. IN A WEB SEARCH I FIND THAT THIS IS A COMMON PROBLEM. THE COST TO REPLACE IS ~$800 THIS IS A REPEATED PROBLEM AND HAPPENS ON AN ALMOST DAILY BASIS. VW CLAIMS THERE IS NO RECALL. IN MY OPINION, THIS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE A RECALL.

NHTSA ODI 11000972

Jun 24, 2017Electrical system

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 11001151

Jun 19, 2017

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA ODI 10995793

Jun 18, 2017

KEY STUCK IN RUNNING POSITION. CAR WILL NOT STOP RUNNING. CANNOT TURN CAR OFF

NHTSA ODI 10995768

Jun 10, 2017AirbagsCrash

THE VEHICLE WAS IN A FRONT-END COLLISION AND THE AIRBAGS DID NOT DEPLOY. THIS YEAR/MAKE/MODEL WAS NOT RECALLED AND MAYBE SHOULD BE??? VEHICLE WAS IN MOTION, REAR-ENDED THE CAR IN FRONT OF IT. THE ENTIRE FRONT END IS SMASHED IN. NO AIRBAGS ACTIVATED - NEITHER DRIVER NOR PASSENGERS SIDE.

NHTSA ODI 10994266

Jun 9, 2017AirbagsCrash2 injuries

MY CAR WAS INVOLVED IN A FRONT END COLLISION AND MY AIR BAGS DID NOT DEPLOY. MY VEHICLE WAS TOTALED. MY CAR WAS MOVING AT A SLOW SPEED TO MAKE A LEFT TURN WHEN ANOTHER VEHICLE HIT MY VEHICLE AT A FAST SPEED

NHTSA ODI 10994074

Jun 5, 2017Electrical system

KEY GETS STUCK IN THE IGNITION WHEN TURNING OFF ENGINE.

NHTSA ODI 10993331

Jun 4, 2017Electrical system

CAN NOT TURN IGNITION TO "OFF" POSITION WHEN ENGINE IS RUNNING. CAR WAS PLACED IN PARK L, PARKED IN GROCERY STORE FL T SURFACE PARKING LOT. DROVE CAR BACK HOME,TRIED AGAIN TO NO AVAIL. CAR WAS STATIONARY.

NHTSA ODI 10993069

← NewerOlder →

Working with the data? Download all 399 complaints as CSV · fetched from NHTSA July 26, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Volkswagen Jetta Hev verdict →