What 40 owners told NHTSA about the 2014 Volkswagen Eos

"TAKATA RECALL" - I DID NOT RECEIVE ANY COMMUNICATION FROM VOLKWAGEN OR MY CAR DEALER, DARCARS VOLKSWAGEN OF SILVER SPRING, MD. I ONLY LEARNED ABOUT THIS RECALL WHEN I APPROACHED ANOTHER DEALER ABOUT USING MY LEASED EOS (RETURNING 6 MONTHS EARLY) FOR THE LEASE OF A GMC VEHICLE. THAT DEALER IS THE ONE WHO TOLD ME ABOUT THE AIRBAGS RECALL AND TOLD ME THEY THE VALUE OF MY CAR, WHICH OTHERWISE IS IN EXCELLENT CONDITION, WOULD BE NEGATIVE VALUE BECAUSE THE AIRBAGS HAD NOT BEEN REMEDIED. I HAD NO CLUE THERE WAS A TAKATA AIRBAG RECALL FOR MY CAR!!! DOESN'T VW OR MY VW DEALER HAVE SOME RESPONSIBILITY TO NOTIFY THEIR CUSTOMERS OF A RECALL THAT COULD BE A DANGER??!!

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"TAKATA RECALL" MY 2014 VW EOS HAS HAD 2 MAJOR LEAKS THAT RESULTED IN WATER STANDING IN THE CAR. I HAVE HAD TO USE A GREEN MACHINE TO VACUUM OUT THE WATER TWICE. THE HUMIDLY WAS SO HIGH AND THE TEMPERATURE IN THE SUMMER RESULTED IN 100% HUMIDITY IN THE CAR. THE DEALER FINALLY GOT THE LEAKS FIXED AND VW REPLACED THE CARPETS. I AM STILL WORRIED ABOUT THE AIR BAGS AND VW WILL DO NOTHING, THE LADY TOLD ME GOVERNMENT (NHTSA) HAS NOT GIVEN A TIME LINE FOR REPAIRS AND THEIR HANDS ARE TIED. MY CAR SETS IN THE BACK YARD I AM RELUCTANT TO DRIVE IT. THE PARTS ARE NOT AVAILABLE AND THE CAR HAS LESS THAN 2500 MILES. I BROUGHT THE CAR NEW AND WASTED THE MONEY YOU GUYS NEED TO STEP UP AND GET THIS PROBLEM RESOLVED, VW SAYS EVEN WITH THE LOCATION BEING IN TENNESSEE THERE IS STILL 6 MORE YEARS BEFORE THE AIRBAG NEEDS TO BE REPLACED. HOW MANY MORE PEOPLE HAVE TO GET KILLED OR INJURED BEFORE YOU STEP UP? I DO NOT WANT TO RISK MY LIFE ON THE CHANCE THE AIRBAG IS GOOD FOR 6 YEARS. YOU KNOW THERE IS A PROBLEM FORCE THEM TO FIX IT.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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2014 VOLKSWAGEN EOS. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONTAL AIRBAG RECALL NOTICE. *SMD

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TAKATA RECALL. I AM CONCERNED ABOUT INJURY IN THE EVENT THE AIRBAG DEPLOYS AND THAT TAKATA HAS NOT PROVIDED A REMEDY TO MY DEALER SOUTHERN VOLKSWAGEN IN CHESAPEAKE, VIRGINIA.

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SUBJECT: TAKATA RECALL. DEAR SIR/MADAM, WE OWN A 2014 VOLKSWAGEN EOS AND RECEIVED NOTIFICATION EARLIER THIS YEAR ABOUT THE AIR BAGS RECALL; HOWEVER, THE PARTS TO DO THE REPAIR SEEM TO BE STILL UNAVAILABLE AND OUR CAR IS IN THE WAITING LIST YET. AS OF KNOW, UNFORTUNATELY, VOLKSWAGEN HAS BEEN UNABLE TO GIVE US A DATE TO REPAIR OUR CAR. HOW IS IT POSSIBLE THAT THIS MAY HAPPEN WHEN VEHICLE OCCUPANTS MAY RESULT IN SERIOUS INJURY OR DEATH? SINCE THE RECALL WE HAVE THE STRESS OF WONDERING IF SOMEBODY IS GOING TO HIT US AND IF THE DEFECTIVE AIRBAG MIGHT EXPLODE WHEN DEPLOYED. OUR CAR IS STILL UNDER WARRANTY, AS IT WAS ORIGINALLY PURCHASED IN FEBRUARY LAST YEAR (2015), WE WERE WONDERING IF WE ARE ENTITLED TO A REFUND OR SOME KIND OF COMPENSATION BECAUSE WE ARE INTENDING TO SELL THIS CAR UNDER THE CURRENT RECALL CONDITIONS. WE UNDERSTAND THAT MANUFACTURERS ARE REQUIRED TO REPAIR, REPLACE, OR REFUND OUR CAR FREE OF CHARGE AND IN A REASONABLE AMOUNT OF TIME, WHICH WE BELIEVE HAS ALREADY BEEN EXCEEDED. UNFORTUNATELY, THE TERM REASONABLE HAS NOT BEEN DEFINED. HOW IS IT POSSIBLE THAT VOLKSWAGEN (AND ANY OTHER MANUFACTURER) IS NOT OBLIGED AFTER A SPECIFIC AMOUNT OF TIME TO REFUND THE BUYERS OR TO PROVIDE WITH A SUBSTITUTION CAR UNTIL THE AIRBAGS ARE FIXED AT LEAST? I AM REQUESTING NHTSA'S ASSISTANCE TO DEFEND OUR RIGHT TO A RECALL REMEDY AND IN GENERAL TO DEAL WITH THIS MATTER AS WE ARE CONCERNED FOR OUR SAFETY. THANK YOU VERY MUCH IN ADVANCE. BEST REGARDS *TR

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TAKATA RECALL. I CANNOT BELIEVE THAT I HAVE RECEIVED NOTIFICATION THAT I HAVE A PART IN MY AIRBAG THAT HAS THE POTENTIAL TO KILL ME, BUT THAT VW HAS ABSOLUTELY NO IDEA WHEN THEY WILL BE ABLE TO REPLACE IT FOR ME. IF THIS IS THE CASE THEN I SHOULD BE PROVIDED WITH A CAR THAT DOES NOT HAVE THIS PROBLEM. HOW CAN I BE EXPECTED TO DRIVE A CAR THAT I HAVE BEEN TOLD HAS THIS POTENTIALLY LIFE THREATENING COMPONENT. ITS UTTERLY SHAMEFUL.

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TAKATA RECALL RECEIVED LETTER IN THE MAIL RE: SAFETY RECALLED. CONTATCTED VW TO REQUEST 1. TERMINATION OF LEASE OR 2. THAT THE FIX THE CAR IMMEDIATELY OR 3. PROVIDE ME WITH AN ALTERNATE VEHICLE THAT IS SAFE TO DRIVE IN THE INTERRIM AND THE OVERALL RESULT IS THAT THEY HAVE NOT BEEN HELPFUL AT ALL. I AM VERY DISSATISIFIED WITH THE WAY THEY ARE HANDLING THIS AND I AM VERY SCARED TO DRIVE THIS VEHICLE WITH MYSELF OR FAMILY MEMBERS IN IT, AS THE LETTER THEY SENT INDICATES THIS SITUATION "MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS". I PAY A LOT OF MONEY TO LEASE THIS VEHICLE AND I WOULD EXPECT A CERTAIN LEVEL OF PROFESSIONALISM AND CONCERN FOR THE SAFETY OF THE CONSUMER, ESPECIALLY BY A CAR MANUFACTURER. I AM VERY CONCERNED FOR THE PERSONAL WELL BEING AND SAFETY OF MY FAMILY AND MYSELF AND AM REQUESTING ASSISTANCE TO DEAL WITH THIS MATTER.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE DEALER INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE CONTACT MENTIONED THAT A RECALL NOTIFICATION WAS NOT RECEIVED AND WAS UNAWARE OF THE RECALL PRIOR TO THE DEALER INFORMING THE INFORMATION. THE DEALER AND THE MANUFACTURER WERE UNABLE TO DETERMINE WHEN THE PARTS MIGHT BECOME AVAILABLE AND INDICATED THAT THE CONTACT WAS TO BE PLACED ON A WAITING LIST. IN ADDITION, THE MANUFACTURER STATED THAT IT MIGHT BE LONGER THAN SIX MONTHS TO OBTAIN THE PARTS FOR THE RECALL REPAIR. THE CONTACT FELT THAT THE RECALL HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/14/16*LJ

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TAKATA RECALL. I WAS TOLD BY VW THAT MY VEHICLE IS UNSAFE BUT THERE IS NOT YET A FIX FOR MY VEHICLE. MUST THEY TAKE THE LEASE BACK OR DO I SIMPLY NOT DRIVE THE VEHICLE AND HAVE ONE LESS CAR?

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I WAS DRIVING ON A HIGHWAY ON SUNDAY AFTERNOON, OCTOBER 25, WHEN THE GLASS SUNROOF OF MY CAR EXPLODED & SHATTERED OUT OF NOWHERE & WITHOUT ANY WARNING. PIECES OF GLASS CAME DOWN THROUGH THE HOLE, SHOWERING MY DOG & I. I PULLED TO THE SIDE SAFELY & CALL THE POLICE. THANK GOD THE DOG & I WERE NOT INJURED & I DIDN'T INJURE OTHER DRIVERS. I DIDN'T HIT A POT HOLE & I DIDN'T FEEL LIKE I WAS HIT BY A ROCK OR ANY OBJECT, I WASN'T EVEN NEAR ANY OVERPASSES. I CONTACTED VOLKSWAGEN TO ASK HOW & WHY THIS COULD HAVE HAPPENED FOR NO REASON. I WAS INSTRUCTED TO TAKE THE CAR TO ONE OF THEIR DEALERSHIPS IN THE AREA FOR INSPECTION/INVESTIGATION. I WAS TOLD IT IS IMPOSSIBLE TO DETERMINE THE CAUSE OF THE DAMAGE. THEY COULD NOT CONCLUDE IF THE DAMAGE WAS DUE TO EXTERNAL SOURCE OR DEFECT BASED ON THE INSPECTION/INVESTIGATION AT THE DEALERSHIP. AS SUCH, VOLKSWAGEN REFUSED TO COVER THE COST OF REPAIR BECAUSE THERE ARE NO RECALLS OF SUCH PROBLEM & BECAUSE MY CAR IS OUT OF THE WARRANTY. I AM SO UPSET ABOUT THIS ISSUE.

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WHILE DRIVING ON A HIGHWAY THE GLASS SUNROOF JUST EXPLODED. IT SENT GLASS FLYING BUT IT DID NOT HIT ANY CARS BEHIND ME. THERE WERE NO OVERPASSES WHEREBY SOMEONE COULD HAVE THROWN AN OBJECT TO BREAK THE GLASS. MY WIFE AND I WERE NOT INJURED BECAUSE, THANKFULLY, THE INSIDE COVER WAS NOT OPEN OR WE WOULD HAVE BEEN SEVERELY INJURED AS WE WERE AMAZED AT THE SHARP PIECES THAT STAYED ON THE INSIDE OF HE SUNROOF. THEY WERE LIKE DAGGERS AND COULD NOT BELIEVE THAT VOLKSWAGEN WOULD NOT USE SAFETY GLASS. VOLKSWAGEN REPAIRED THE SUNROOF WITHOUT ANY CHARGE BUT INSISTED THERE WAS NO PROBLEMS REPORTED ABOUT THIS. OBVIOUSLY, THIS WAS STRANGE BECAUSE WHY WOULD THEY FIX THIS IF NOTHING WAS WRONG BECAUSE IT WAS A VERY EXPENSIVE PART TO REPLACE AND IT WASN'T JUST THE GLASS. JUST LAST NIGHT ON NBC NEWS THEY HAD A STORY ABOUT SUNROOFS EXPLODING IN THE SAME MANNER AS MINE AND AGAIN, FORTUNATELY, THE PEOPLE HAD THE INSIDE COVER OVER THE SUNROOF SO THEY WERE NOT INJURED BY THE FLYING GLASS. HOPEFULLY, SOMETHING CAN BE DONE BEFORE SOMEONE GETS INJURED OR WORSE, KILLED. IN MY CASE I WON'T OPEN THE COVER UNDER ANY CIRCUMSTANCES. *TR

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WHILE DRIVING AT APPROX. 30 MPH <1 MILE FROM HOME THE TRANSMISSION SUDDENLY DOWNSHIFTED INTO FIRST GEAR, AND MY WIFE WAS THROWN INTO THE STEERING WHEEL AS THE SEATBELT DID NOT CATCH. THE CAR WAS DRIVEN HOME AT 10 MPH AND PARKED. I DROVE IT AROUND THE BLOCK APPROX. 30 MINUTES LATER AND EXPERIENCED THE SAME THING FROM 25 MPH ON A NEIGHBORHOOD STREET. AGAIN, THE SEATBELT DID NOT RESTRAIN ME WHEN THE CAR SUDDENLY DOWNSHIFTED. IN BOTH CASES, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE TRANSMISSION MALFUNCTION INDICATOR CAME ON. HAD THIS OCCURRED AT HIGHWAY SPEED THE RESULTS COULD HAVE BEEN CATASTROPHIC! THE SUDDEN DOWNSHIFT WOULD NO DOUBT HAVE CAUSED THE CAR TO BECOME EXTREMELY DIFFICULT TO CONTROL AND ANY VEHICLES NEARBY COULD EASILY HAVE CREATED A MULTI-VEHICLE ACCIDENT. *TR

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