What 40 owners told NHTSA about the 2014 Volkswagen Eos

The clockspring on the car went out. This mean all steering wheel controls don’t work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says VW won’t allow them to do loaners, VW says it’s up to the dealership. I’m the meantime, my 24 year old is driving around with no air bags.

NHTSA ODI 11475803

Mid December 2021 the airbag light displayed and all functions on steering wheel quit working to include horn, cruise control, and all other buttons that interface with phone, radio and computer. After daughter returned from college 1st week of February 2022 was the first date available and is when the vehicle was seen by Volkswagen of Little Rock. Service Manager [XXX] reported the Clockspring was faulty and this is a manufacturer defect that is covered fully by Volkswagen, however, the Clockspring has been on back order since February and after calling every 2 weeks and calling again yesterday, 17 June 2022, with still no end on sight, I am filing this formal complaint. My college age daughter drives this vehicle with no horn and no driver airbag. As a retired US Army Veteran, I am all too familiar with risk assessment and mitigation and believe my daughter should not have to continue driving an unsafe vehicle. Additionally, we did not pay hard earned money to have a faulty and unreliable car and unsatisfactory driving experience. We either want a vehicle replacement or for Volkswagen to make good on their promise to fix the problem. Respectfully, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11469910

Clock spring failure causing complete disconnect of all steering wheel electrical components as well as disabling the airbag

NHTSA ODI 11463288

The Clockspring is a recalled item… Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer… On a recalled item? This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem… But if there was I guess she just wouldn’t know… VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? Corporate was no better… Took my complaint and said I’d just have to wait on the part???

NHTSA ODI 11461699

The clockspring in my 2014 VW Eos failed on January 17, 2022. It was brought into the Alexandria, VA VW dealer who confirmed the problem and that the clockspring was under extended warranty due to known problems on January 19, 2022. However, the part was unavailable and no ETA was available, so I brought the car back home. As of April 19, 2022, Volkswagen continues to have no ETA for this part despite ongoing communication on my part. The vehicle has no working driver's side airbag or horn, which is a safety risk. Vokswagen continues to state that they are awaiting an ETA from their manufacturer. This must be impacting a significant amount of people, as this part is used for a number of Jetta and Eos model years.

NHTSA ODI 11461339

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. WHILE DRIVING APPROXIMATELY 50 MPH, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DURHAM VOLKSWAGEN (LOCATED AT 3823 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (919) 493-7411) TO BE DIAGNOSED. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS RESET; HOWEVER, THE FAILURE RECURRED WITHIN A WEEK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11186073

TAKATA RECALL I MOVED TO THE SOUTH BEND INDIANA AREA LAST IN THE FALL OF 2017. THE LOCAL DEALER (ABOUT 5 MILES AWAY) IS GURNEY-LEEP. I HAVE BEEN TRYING TO HAVE MY AUTOMOBILE SERVICED TO ADDRESS THE SAFETY ISSUE BUT THE DEALER REFUSES TO MAKE AN APPOINTMENT FOR ME, REFUSES TO CREATE OR PUT ME ON A CONTACT LIST WHEN THE PART "BECOMES AVAILABLE" AND REFUSES TO ORDER THE PART SO THAT THE ISSUE CAN BE ADDRESSED. I HAVE CALLED THE DEALER MULTIPLE TIMES SINCE 2017. THIS YEAR I CALLED ON JAN 10, FEB 12, AND MARCH 7 ONLY TO BE TOLD TO CALL BACK NEXT WEEK. I HAVE CONTACTED VW CORPORATE CUSTOMER SERVICE TWICE BUT THE DEALER STILL WILL NOT PERFORM THE REPAIR. CORPORATE ADVISED ME TO DRIVE APPROXIMATELY 80 MILES NORTH (ABOUT 90 MINUTES) TO HAVE THE REPAIR COMPLETED. IT IS MY BELIEF THAT THE DEALER IS ONLY PERFORMING THIS SERVICE WHEN OTHER AUTOMOBILES THAT NEED ANOTHER SERVICE ARE BROUGHT INTO THE DEALERSHIP SO THEY CAN MAXIMIZE THE REVENUE. DEALERS LIKE THIS DEFEAT THE ENTIRE RECALL EFFORT.

NHTSA ODI 11185034

TAKATA RECALL I OWN 201 VW EOS, IVE RECEIVED SEVERAL RECALL NOTICES. IVE CONTACTED FINDLAY VW IN LAS VEGAS ITS BEEN OVER 6 MONTHS AND THE CANT OBTAIN THE PARTS VW OF PALM SPRINGS IS ALSO UNABLE TO LOCATEX THE PART TO FIX THE AIR BAG. MEAN TIME DRIVING MT CAR CAN RESULT IN DEATH OR INJURY. ARE YOU KIDDING ME. IVE OWNED AT LEAST 6 VW ONE BEING THE GTI THAT WAS VW BUY BACK.. ID LIKE MY EOS TO BE BOUGHT BACK AT THIS POINT. HOW CAN YOU GET AWAY WITH PUTTING MY LIFE IN DANGER. WHY CANT VW HAVE LENDER CARS AVAILABLE FOR THIS SITUATION? SOME BODY PLEASE HELP IM STRESSING SO BAD EVERY TIME I GET IN MY CAR. I CANT BELIEVE THEY ARE GETTING AWAY WITH THIS.. NNOT SURE OF START DATE OF RECALL

NHTSA ODI 11180199

I AM GETTING NO WHERE WITH THE MANUFACTURER I CALLED SPOKE TO REPETITIVE ON THE PASSENGER AIR BAG. I REQUESTED WHAT AIRBAG PRODUCT. THEY DID NOT KNOW. PLEASE CONTACT ME IMMEDIATELY. [XXX]. MY NAME [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11115434

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V148000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER THREE MONTHS AGO. THE DEALER (ANTELOPE VALLEY VOLKSWAGEN, 39050 CARRIAGE WAY, PALMDALE, CA 93551) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11112027

[XXX] NOT LISTED ON YOUR RECALL LIST BUT WAS REQUIRED. TAKATA AIRBAG WAS REPLACED BY VW UNDER RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 11023851

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LOKEY VOLKSWAGEN 27850 US HWY 19 N, CLEARWATER, FL 33761 (888) 275-8388) AND WAS INFORMED THAT THE RECALL PARTS WERE NOT AVAILABLE AND COULD TAKE 2-12 WEEKS BEFORE PARTS WERE TO BE DELIVERED TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10994924

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 07/13/17*LJ

NHTSA ODI 10978937

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10970546

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10969085

2014 VOLKSWAGEN EOS COMFORT. CONSUMER WRITES IN REGARDS TO TAKATA SDI DRIVER FRONTAL AIRBAG. *LD

NHTSA ODI 10959288

2014 VOLKSWAGEN EOS. CONSUMER WRITES IN REGARDS TO AIRBAG REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONTAL AIRBAG RECALL NOTICE. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER WOULD LIKE TO BE REIMBURSED THE LAST 8 MONTHS OF PAYMENTS FOR THE LEASED VEHICLE. *JS

NHTSA ODI 10936988

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10957293

TAKATA RECALL. NO SOLUTION AVAILABLE AND NO INDICATION OF TIMING FOR SOLUTION. CAR CAN NOT BE SOLD!

NHTSA ODI 10934936

"TAKATA RECALL" - I DID NOT RECEIVE ANY COMMUNICATION FROM VOLKWAGEN OR MY CAR DEALER, DARCARS VOLKSWAGEN OF SILVER SPRING, MD. I ONLY LEARNED ABOUT THIS RECALL WHEN I APPROACHED ANOTHER DEALER ABOUT USING MY LEASED EOS (RETURNING 6 MONTHS EARLY) FOR THE LEASE OF A GMC VEHICLE. THAT DEALER IS THE ONE WHO TOLD ME ABOUT THE AIRBAGS RECALL AND TOLD ME THEY THE VALUE OF MY CAR, WHICH OTHERWISE IS IN EXCELLENT CONDITION, WOULD BE NEGATIVE VALUE BECAUSE THE AIRBAGS HAD NOT BEEN REMEDIED. I HAD NO CLUE THERE WAS A TAKATA AIRBAG RECALL FOR MY CAR!!! DOESN'T VW OR MY VW DEALER HAVE SOME RESPONSIBILITY TO NOTIFY THEIR CUSTOMERS OF A RECALL THAT COULD BE A DANGER??!!

NHTSA ODI 10924902

"TAKATA RECALL" MY 2014 VW EOS HAS HAD 2 MAJOR LEAKS THAT RESULTED IN WATER STANDING IN THE CAR. I HAVE HAD TO USE A GREEN MACHINE TO VACUUM OUT THE WATER TWICE. THE HUMIDLY WAS SO HIGH AND THE TEMPERATURE IN THE SUMMER RESULTED IN 100% HUMIDITY IN THE CAR. THE DEALER FINALLY GOT THE LEAKS FIXED AND VW REPLACED THE CARPETS. I AM STILL WORRIED ABOUT THE AIR BAGS AND VW WILL DO NOTHING, THE LADY TOLD ME GOVERNMENT (NHTSA) HAS NOT GIVEN A TIME LINE FOR REPAIRS AND THEIR HANDS ARE TIED. MY CAR SETS IN THE BACK YARD I AM RELUCTANT TO DRIVE IT. THE PARTS ARE NOT AVAILABLE AND THE CAR HAS LESS THAN 2500 MILES. I BROUGHT THE CAR NEW AND WASTED THE MONEY YOU GUYS NEED TO STEP UP AND GET THIS PROBLEM RESOLVED, VW SAYS EVEN WITH THE LOCATION BEING IN TENNESSEE THERE IS STILL 6 MORE YEARS BEFORE THE AIRBAG NEEDS TO BE REPLACED. HOW MANY MORE PEOPLE HAVE TO GET KILLED OR INJURED BEFORE YOU STEP UP? I DO NOT WANT TO RISK MY LIFE ON THE CHANCE THE AIRBAG IS GOOD FOR 6 YEARS. YOU KNOW THERE IS A PROBLEM FORCE THEM TO FIX IT.

NHTSA ODI 10924214

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10923849

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 10907597

2014 VOLKSWAGEN EOS. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONTAL AIRBAG RECALL NOTICE. *SMD

NHTSA ODI 10906593

TAKATA RECALL. I AM CONCERNED ABOUT INJURY IN THE EVENT THE AIRBAG DEPLOYS AND THAT TAKATA HAS NOT PROVIDED A REMEDY TO MY DEALER SOUTHERN VOLKSWAGEN IN CHESAPEAKE, VIRGINIA.

NHTSA ODI 10895389