What 76 owners told NHTSA about the 2014 Toyota 4RUNNER Hybrid

THE LOCK ACTUATORS ON MY 2014 TOYOTA 4 RUNNER HAVE FAILED MULTIPLE TIMES CAUSING THE DOOR TO NOT LOCK WHEN PROMPTED OR UNLOCK WHEN PROMPTED ( MUST BE MANUALLY DONE). THIS IS A SAFETY ISSUE IF ONE HAD TO EXIT THE CAR IN AN EMERGENCY SITUATION. ALSO THE SECURITY OF THE VEHICLE IS COMPROMISED.

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MY CAR WAS ONLY 3 MONTHS OUT OF WARRANTY AND BOTH FRONT DOOR LOCK ACTUATORS STOPPED WORKING COMPLETELY. TOYOTA WOULD NOT HELP ME FIX IT AND WANTED AN OUTRAGEOUS AMOUNT TO REPLACE THE PARTS. FOUR MONTHS LATER AND ONE OF THE BACK DOOR ACTUATORS STOPPED WORKING. I HAVE THREE LOCKS THAT DO NOT FUNCTION AT ALL AND IT IS HARD TO ACCESS MY CAR AND ALSO KEEP IT LOCKED EVERY TIME I GO SOMEWHERE. I HAVE ON 35,000 MILES ON MY CAR. THIS IS JUST UNACCEPTABLE.

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I OWN A 2014 4RUNNER WITH LESS THAN 60K MILES ON IT. THE FRONT DRIVER'S DOOR LOCK IS COMPLETELY GONE AND THE REAR DRIVER'S SIDE IS BEGINNING TO FAIL TOO. I'VE READ ON VARIOUS TOYOTA OWNERS WEBSITES THAT THIS SEEMS TO BE A PRETTY COMMON PROBLEM. THE VEHICLE IS NO LONGER UNDER WARRANTY AND I'M TOLD THAT THE COST TO REPLACE THE ACTUATOR IS $700-800 PER DOOR. IT'S TOTALLY UNACCEPTABLE TO ME TO SPEND $35K+ ON A VEHICLE TO THEN HAVE $1500 IN REPAIRS 3 1/2 YEARS LATER BECAUSE OF FAULTY EQUIPMENT. I COULD UNDERSTAND IF THE VEHICLE WAS 10-15 YEARS OLD.

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THE DOOR LOCKS ON MY 4RUNNER HAVE STOPPED WORKING. THEY WILL NOT WORK WITH THE KEY FOB OR WHEN YOU USE THE BUTTON INSIDE THE VEHICLE. YOU HAVE TO MANUALLY FLIP THE LOCK TO LOCK AND UNLOCK THAT DOOR. FIRST IT WAS THE DRIVER DOOR THAT WENT OUT THEN THE REAR RIGHT, AND NOW THE PASSENGER SIDE DOOR. YOU CAN OPEN THE DRIVER DOOR WITH THE KEY FROM THE OUTSIDE, BUT THE OTHER 2 DOORS MUST BE UNLOCKED MY MANUALLY FLIPPING THE LOCK BY HAND. THE DRIVER'S DOOR WENT OUT RIGHT OUTSIDE OF THE WARRANTY AND THE OTHER 2 FOLLOWED SHORTLY AFTER. ALL WITHIN 53,000 MILES.

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TAKATA RECALL - I WAS IN A SERIOUS WRECK AND MY AIR BAGS NEVER DEPLYED

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THE AUTOMATIC DOOR LOCKS DO NOT FUNCTION PROPERLY AND WILL NOT LOCK OR UNLOCK WITHOUT MANUALLY FLIPPING THE LOCK OR FORCING THE KEY TO UNLOCK IT. THIS IS A SAFETY CONCERN BECAUSE IF THIS VEHICLE WAS TO BE IN AN ACCIDENT, IT WOULD BE DIFFICULT TO GET A PERSON IN OR OUT OF THE VEHICLE QUICKLY AND SAFELY. ANY INSTANCE IN WHICH SOMEONE MAY NEED TO GET IN AND OUT OF THE VEHICLE QUICKLY THE FAILURE OF THE LOCKING MECHANISM COULD POSSIBLY RESULT IN A CATASTROPHE.

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THIS COMPLAINT RELATES TO A DEFECT IN THE TOYOTA ENTUNE PREMIUM AUDIO SYSTEM WITH NAVIGATION. AUDIO SOFTWARE VERSION 0101A5. UNIT IS PRODUCED BY PANASONIC. MODEL 57080. THE SYSTEM RANDOMLY AND WITHOUT WARNING "FREEZES" THEREBY PREVENTING THE DRIVER FROM LOWERING OR MUTING RADIO VOLUME. THE VOLUME CANNOT BE LOWERED OR MUTED UNTIL THE VEHICLE IS STOPPED, AND THE IGNITION IS TURNED OFF. THE REVERSE SAFETY CAMERA WILL NOT ACTIVATE WHEN THE HEAD UNIT IS IN ITS "FROZEN" STATE. TOYOTA MOTOR SALES USA ENTUNE SUPPORT DEPARTMENT HAS BEEN CONTACTED ABOUT THIS ISSUE, AND I HAVE A CASE NUMBER. THEY HAVE NOT BEEN ABLE TO PROVIDE ANY FIX FOR THE ISSUE OTHER THAN TO CONTACT DEALER. DEALER STATES RADIO UNIT IS DEFECTIVE, AND I MUST PAY OUT OF MY POCKET TO REPLACE. A TOYOTA TSB EXISTS TO ADDRESS THIS PRECISE "FREEZING" ISSUE, HOWEVER, MY PARTICULAR UNIT WILL NOT ACCEPT THE TOYOTA FIRMWARE UPDATE (SOFTWARE 0101B1) FOR REASONS NOBODY HAS BEEN ABLE TO DETERMINE. TOYOTA SHOULD REPLACE THE RADIO/HEAD UNIT AT THEIR EXPENSE. I PURCHASED THE VEHICLE IN MARCH OF 2017, IT HAD 13,000 MILES ON IT AT TIME OF PURCHASE. WARRANTY EXPIRED SHORTLY AFTER I DISCOVERED THIS PROBLEM. IN ONE INCIDENT, AN EMERGENCY VEHICLE HAD ITS SIREN ACTIVATED ON THE HIGHWAY; I VAGUELY HEARD THE SIREN, AND ATTEMPTED TO LOWER THE RADIO VOLUME. THE VOLUME WOULD NOT LOWER, AND I BECAME DISORIENTED AS TO THE LOCATION OF THE SIREN. IT IS DANGEROUS THAT THE RADIO CONTROL "FREEZES" WHILE CONTINUING TO PRODUCE SOUND THROUGH THE SPEAKERS, AND THE ONLY WAY TO TURN IT OFF IS TO SHUT OFF THE VEHICLE.

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MY WIFE WAS DRIVING THE EXPRESSWAY, WHEN SHE HEARD A LOUD EXPLOSION AND SHAKING OF THE VEHICLE AND WIND COMING FROM THE SUNROOF. THE SUNROOF HAD EXPLODED AND REMAINING GLASS WAS POINTED AWAY FROM THE ROOF. THE VISOR FOR THE SUNROOF WAS CLOSED. TEMPERATURE ABOUT 90F AND NO CLOUDS, TIME OF DAY ABOUT 6:00PM. SHE WAS DRIVING ABOUT 60 MPH.

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NAVIGATION/STEREO/CD PLAYER WILL LOCK UP THEN REBOOT ITSELF. IF I'M IN THE VEHICLE FOR AT LEAST AN HOUR, IT WILL LOCKUP THEN REBOOT ITSELF 3-4 TIMES WITHIN THAT HOUR. IT'S VERY ANNOYING AND AGGRAVATING. IT DOESN'T MATTER IF I'M LISTENING TO A CD OR RADIO STATION OR PANDORA, OR IF I'M MOVING OR SITTING STILL, IT WILL LOCK UP FOR SEVERAL SECONDS THEN REBOOT. THIS STARTED HAPPENING AROUND 20,000 MILES AND HAS ONLY GOTTEN WORSE. SINCE I LIVE OVER AN HOUR FROM THE NEAREST TOYOTA DEALERSHIP, I HAVE ONLY CALLED THEM BUT NEVER TOOK IT BY THERE. ACCORDING TO GRAY DANIELS TOYOTA, THIS WASN'T COVERED UNDER MY WARRANTY. THIS SHOULD BE A RECALL. IT SEEMS TO BE A CHEAP TOUCHSCREEN STEREO SYSTEM. ALSO, MY BACK SPEAKERS ARE BUSTED. I DO NOT LISTEN TO LOUD MUSIC EITHER. THE WHOLE STEREO SYSTEM NEEDS REPLACING OR UPGRADED. I'M SERIOUSLY THINKING ABOUT TRADING MY 4RUNNER. I AM VERY DISAPPOINTED IN THIS VEHICLE ESPECIALLY THE INTERIOR. OVERALL NOT PLEASED WITH THE 4RUNNER.

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I WAS THE SECOND CAR WAITING FOR THE LIGHT TO TURN GREEN SO I COULD MAKE A LEFT. SUDDENLY A HONDA CRV MADE AN OPEN RIGHT TURN AND HIT THE CAR IN FRONT OF ME AND MYSELF. MY TOYOTA SUFFERED EXTENSIVE DAMAGE COMPARED TO THE DAMAGE OF THE CRV. WHEN I LOOK AT MY CAR I FIND THAT THERE IS NO STEEL BUMPER AT THE EXTREME LEFT OR RIGHT OF THE VEHICLE. MY CAR WAS STATIONARY. SINCE THERE IS NO BUMPER TO PROTECT THE VEHICLE THE ENTIRE PANELS ON THE ENGINE COMPARTMENT SHIFTED SLIGHTLY TO THE RIGHT. THIS IS MEDIOCRE AND FRAUDULENT ENGINEERING FROM TOYOTA. IT IS ALSO A SAFETY ISSUE.

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VEHICLE SHAKES "VIOLENTLY" UPON PUTTING BRAKES WHILE DRIVING AT OR ABOVE 60 MPH. I TOOK MY VEHICLE IN TO TOYOTA SEVERAL TIMES FOR THIS SAME PROBLEM AND THEY KEEP TELLING ME IT'S A BRAKE PAD/ROTOR PROBLEM. THE FIRST TIME I TOOK THIS IN TO TOYOTA MY VEHICLE HAD MAYBE 28,000 MILES, I TOOK IT IN TODAY 3/20/17 AND IT HAS 35,000 AND THEY SAID THE SAME THING SO I TOOK IT TO A BRAKE REPAIR SHOP AND EXPLAINED WHAT TOYOTA HAD SAID, THE EMPLOYEE AND ACTUAL OWNER OF THE SHOP TOLD ME "I WOULD LOVE TO TAKE YOUR MONEY HOWEVER IT WILL NOT FIX THE PROBLEM BECAUSE YOUR BRAKES AND ROTORS ARE PERFECT. THAT IS ACTUALLY WHAT THE ANOTHER SHOP EMPLOYEE TOLD ME WHEN I TOOK IT IN BACK IN 2016. I AM HOPING IF ANYONE ELSE OUT THERE HAS THIS SAME PROBLEM THEY WILL FIND A SOLUTION BEFORE SOMETHING TERRIBLE HAPPENS TO ANYONE

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CURTAIN SHIELD AIRBAGS I HAVE RECEIVED 2 RECALLS ON THIS CAR BOTH TIMES I CALL THE TOYOTA DEALER AND THEY SAY THEY DO NOT HAVE THE PARTS TO FIX IT

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. AFTER PLACING THE SHIFTER IN THE REVERSE POSITION, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. WHILE DRIVING IN REVERSE, THE VEHICLE ACCELERATED TO 20 MPH BEFORE CRASHING INTO A SECOND VEHICLE. DURING THE INCIDENT, THE BRAKES WOULD NOT STOP THE VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.....UPDATED 02/06/17 *BF CONSUMER STATED CRASHED INTO THIRD VEHICLE. UPDATED 8/30/18*JB

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WHILE DRIVING, THE NAVIGATION/RADIO SCREEN SHUTS OFF AND SEEMS TO RE-BOOT REPEATEDLY. IT IS FRUSTRATING WHEN USING THE RADIO, AND DANGEROUS WHEN THE NAVIGATION SYSTEM GOES BLANK WHILE WE ARE DEPENDING ON IT TO GET US TO OUR DESTINATION. WE HAVE HAD TO IMMEDIATELY PULL OFF THE ROAD TO WAIT FOR IT TO COME BACK ON-LINE AND NOW WE RESORT TO USING OUR SMART PHONE AS A BACK-UP BECAUSE THE NAVIGATION SYSTEM ON THE VEHICLE IS NOT DEPENDABLE. IT HAS ALWAYS HAPPENED WHILE DRIVING OF COURSEM AS THAT'S WHEN IT IS BEING USED. THIS JUST STARTED HAPPENING JUNE 10TH AND HAS HAPPENED 4 TIMES IN LESS THAN 2 WEEKS

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DOOR LOCKS WILL NOT LOCK/UNLOCK. AFFECTS KEY FOB DOOR LOCKS AND REMOTE START CAPABILITY. INTERNET SEARCH REVEALED THAT DOOR LOCK ACTUATORS ARE A COMMON ISSUE WITH THESE VEHICLES.

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WHILE DRIVING, THE ENTIRE ELECTRONIC PANEL THAT CONTROLS THE RADIO, NAVIGATION, REAR VIEW CAMERA AND OTHER FUNCTIONS WILL FREEZE AND THEN RESET. IT WILL HAPPEN MULTIPLE TIMES IN SOME INSTANCES CAUSING A LOSS OF CONTROL OVER THE SYSTEMS THE SYSTEM CONTROLS. THIS HAS BEEN ADDRESSED ON MULTIPLE FORUMS BUT TOYOTA DOESN'T SEEM TO WANT TO ADDRESS A POSSIBLE RECALL. IT ISN'T OBVIOUS WHAT IS CAUSING THE SYSTEM TO FREEZE FOR MULTIPLE MINUTES AT A TIME.

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FROM THE VERY BEGINNING WHEN I PURCHASED MY VEHICLE NEW, THE BRAKES ON MY 2014 TOYOTA 4RUNNER GRAB WHEN ANYTHING OTHER THAN LIGHT PRESSURE IS APPLIED WHEN THE VEHICLE IS IN MOTION, NO MATTER THE SPEED. INITIALLY I THOUGHT MAYBE MY MODEL DIDN'T COME WITH ABS. UPON FURTHER INSPECTION I DISCOVERED THAT IT DOES. BUT IT ALSO COMES WITH BRAKE ASSIST, WHICH SOUNDS LIKE THIS IS WHAT IS CAUSING MY CONCERN. WHEN THE TRUCK COMPUTER INTERPRETS YOUR PRESSURE AND SPEED OF THAT PRESSURE ON THE BRAKE PEDAL IS "URGENT", BRAKE ASSIST TAKES OVER, AND IN MY OPINION, LOCKS UP THE BRAKES! THIS IS TERRIBLY DANGEROUS!!!!! THERE HAVE BEEN SEVERAL OCCASIONS THAT I FELT THE SUV WOULD TURN OVER BECAUSE YOU HAVE NO CONTROL ON DRY PAVEMENT AND ALL OF THE MOMENTUM HAS NO WHERE TO GO. I COME TO A SCREECHING HALT AND THE VEHICLE IN FRONT OF ME HAS TO BELIEVE THAT I ALMOST REAR-ENDED THEM. AT LEAST IF THE PAVEMENT WAS WET I WOULD HAVE AN OPPORTUNITY TO RECOVER FROM A HYDROPLANE SITUATION. I AM TAKING MY 4RUNNER INTO THE DEALERSHIP THIS SATURDAY TO SEE IF THE SENSITIVITY CAN BE ADJUSTED OR EVEN JUST TURNED OFF. THIS CONCERNS ME ENOUGH THAT I'M ACTUALLY SHOPPING FOR ANOTHER VEHICLE.

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MY VEHICLE IS IN GOOD TO VERY GOOD CONDITION EXCEPT THAT THE FRAME IS DEFAULTS AND EXCESSIVELY RUSTED AND WILL NOT PASS ANOTHER INSPECTION, IT'S VERY SIMILAR TO THE 2000 TACOMA THAT HAD THE FRAME RECALL. WE HAVE OWNED SIX TOYOTAS AND WHAT TO BELIEVE THAT YOU WILL STAND BEHIND YOUR PRODUCT. I AM AWARE OF AN ACQUAINTANCE IN AUGUSTA MAINE THAT YOU HELPED BY REPLACING THE FRAME AND HE PAID $1000 TOWARDS THE EXPENSE. I AM JUST AN AVERAGE CONSUMER PLEADING FOR YOUR HELP. I CAN PROVIDE ADDITIONAL DOCUMENTATION.IF NEEDED. YOUR HELP WOULD GO S LONG WAY TO PURCHASE FUTURE TOYOTAS AND PROMOTE YOUR BRAND WITH SEVERAL HUNDRED COWORKERS AS WELL AS FAMILY AND FRIENDS. PLEASE HELP.

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THE MOON ROOF GLASS SHATTERED WHILE DRIVING AT 70 MPH ON AN INTERSTATE HIGHWAY. THERE WERE NO OTHER VEHICLES IN FRONT OR BESIDE US. THERE WAS A LOUD SOUND THAT WAS LIKE A GUN SHOT. OPENED THE COVER ON THE MOON ROOF AND NOTICED THE GLASS HAD SHATTERED. SHORTLY THERE AFTER SEVERAL LARGE PARTS AND NUMEROUS SMALLER PIECES FELL DOWN. THE REMAINING SECTION OF GLASS WAS BOWED UP.

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THE WINDSHIELD ON THIS VEHICLE HAS CAUSED EYE STRAIN, DIZZINESS AND HEADACHES AFTER DRIVING LONG DISTANCES OR COMMUTING REPEATEDLY. IT IS UNNOTICEABLE DURING SHORT TRIPS. THE DEALERSHIP REPLACED THE ORIGINAL WINDSHIELD WITH A NEW TOYOTA GLASS FACTORY WINDSHIELD, AND IT STILL DOES THE SAME THING. THERE IS EITHER A WARP IN THE GLASS OR SOMETHING ABOUT THE YELLOW TINT USED THAT IS CAUSING ME TO HAVE SEVERE EYE STRAIN. DRIVING OTHER VEHICLES ON MY COMMUTE DO NOT EFFECT MY EYES AT ALL, IT IS DEFINITELY JUST THIS WINDSHIELD.

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YESTERDAY MORNING WHEN STARTING MY 2014 4RUNNER THE TRAC OFF LIGHT STAYED ILLUMINATED ALONG WITH THE CHECK ENGINE LIGHT. I TOOK THE VEHICLE TO THE DEALERSHIP AND IT WAS DISCOVERED THAT THE VEHICLE WAS DAMAGED BY RODENTS (CHEWING, DROPPINGS). AN ELECTRICAL WIRE HAD BEEN COMPLETELY CHEWED THROUGH. I TURNED THE DAMAGE INTO MY INSURANCE COMPANY BUT AM OUT A DAYS WORK, $50 DEDUCTIBLE, $100 DEPOSIT FOR RENTAL VEHICLE AND $5.10 TAX DAILY ON THE RENTAL. I BELIEVE THIS IS ALL DUE TO THE SOY BEING ADDED TO THE VEHICLE ELECTRICAL WIRING (AND ANYTHING ELSE THAT IS SOY BASED) LITERALLY RINGING THE DINNER BELL FOR VERMIN. *TR

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CHECK ENGINE LIGHT CAME ON, ENGINE STALLED, VEHICLE DISABLED. *TR

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VEHICLE HANDLES POORLY,WORSE ABOVE 55 MPH,RAINING,OR WINDY. VEHICLE WANDERS AND REQUIRES CONSTANT COURSE CORRECTIONS TO STAY IN LANE. TIRES ARE FEATHERING ON OUTSIDE EDGES AND ARE PREMATURELY WORN OUT AT UNDER 10,000 MILES. ACCORDING TO TOYOTA EVERYTHING IS PERFECT. *TR

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MOLD IN BRAND NEW TOYOTA 4RUNNER HVAC MAKING ME AND MY FAMILY ILL TOYOTA APPEARS TO BE AWARE OF THE PROBLEM, AND IGNORING IT, AT BOTH THE DEALERSHIP AND NATIONAL HEADQUARTERS, APPEARS TO BE A PROBLEM IN BOTH NEW AND OLDER TOYOTA'S NUMEROUS ONLINE COMPLAINTS OF THE ISSUE. FLORIDA ATTORNEY GENERAL HAS INVESTIGATED SIMILAR ISSUES. NUMEROUS ONLINE COMPLAINTS AND NUMEROUS LITIGATION ON THE PROBLEM. *TR

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NOW WHEN WE SHUT OFF THE VEHICLE THE PASSENGER AIR BAG WARNING LIGHT CONTINUOUSLY KEEPS FLASHING. WHEN KEY IS ON IT DOESN'T FLASH. *TR

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