What 76 owners told NHTSA about the 2014 Toyota 4RUNNER Hybrid

THE VEHICLE IS EQUIPPED WITH THE X-REAS SYSTEM WHICH INTER LINKS THE STRUTS ON OPPOSITE CORNERS OF THE VEHICLE TO PROVIDE FLATTER CORNERING. TOYOTA SAYS THE SYSTEM SHOULD LAST WELL OVER 100,000 MILES. BUT THERE ARE NUMEROUS COMPLAINTS THAT THE SHOCKS START LEAKING FROM THE CENTER JOINT AT LESS THAN 50,000 MILES. LEAKING SHOCKS NEED TO BE REPLACED AS A FULL SET OF 4. THE COST FOR THIS REPAIR IS PROHIBITIVE, IN EXCESS OF $3000 CURRENTLY. LOSS OF SHOCK PERFORMANCE CAN CAUSE EXCESS BOUNCE AND SWAY, POTENTIALLY CAUSING A CRASH

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RECEIVED NOTIFICATION ABOUT A RECALL REGARDING FUEL PUMP. CONTACTED CENTENNIAL TOYOTA 6551 CENTENNIAL CENTER BLVD. LAS VEGAS 89149 ON MONDAY AUGUST 10, 2020 AND WAS ADVISED THAT THEY NEEDED TO ORDER PARTS AND THAT THEY WOULD CONTACT ME FOR SCHEDULING AN APPOINTMENT. THREE WEEKS LATER ON AUGUST 31, 2020 I CALLED CENTENNIAL AND REQUESTED THE SERVICE MANAGER TO INQUIRE OF STATUS ON PARTS IN WHICH HE STATED PARTS ARE NOT IN AND THAT "I" SHOULD CALL BACK IN 2 WEEKS. AS OF THIS DATE SEPTEMBER 17, 2020 I HAVE NOT RECEIVED A CALL FROM CENTENNIAL TOYOTA.

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I OWN A 2014 TOYOTA 4RUNNER LTD. I ALSO OWN A 2011 TOYOTA 4RUNNER LTD. ONE VEHICLE IS DRIVEN BY MYSELF, AND THE OTHER IS DRIVEN BY MY SPOUSE. EACH VEHICLE HAS ITS OWN KEY FOB WITH PUSH BUTTON START. WHEN MY SPOUSE IS TRAVELING WITH ME IN THE PASSENGER SEAT OF MY VEHICLE, MY KEY FOB IS NOT RECOGNIZED, WARNING LIGHTS ARE DISPLAYED ON MY CONSOLE AND MY VEHICLE DOES NOT START. MY VEHICLE WILL START AT TIMES WHEN I PLACE MY KEY FOB NEXT TO THE PUSH TO START BUTTON OR REQUEST MY SPOUSE TO STAY OUTSIDE MY VEHICLE. HOWEVER, WHEN TRAVELING WITH ME, THE WARNING LIGHTS ARE ON AND WILL PREVENT A STARTUP IN THE CASE OF AN EMERGENCY. THE SAME THING HAPPENS WHEN I AM TRAVELLING AS A PASSENGER IN HER VEHICLE (THE 2011 TOYOTA 4RUNNER).

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VEHICLE HAS EXCESSIVE RUST ON THE FRONT FRAME CROSS MEMBER BELOW THE RADIATOR. THE EXCESSIVE RUST IS ALSO FOUND BY THE FRONT TOW HOOKS WHICH COULD AFFECT THE OVERALL FUNCTIONALITY OF THE FRONT TOW HOOKS. THE RUST APPEARS TO BE FLAKING OFF AND BUBBLING. VEHICLE IS KEPT IN AN ENCLOSED CAR CANOPY. *TR

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECENTLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE STALLED AT 45 MPH AND RESTARTED INDEPENDENTLY. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. THE DEALER WAS NOT CALLED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNSUCCESSFUL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR

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MY LOCK ON ONE OF MY DOOR PANELS HAS QUIT WORKING, I SEE IT IS A COMMON PROBLEM COSTING @500 A DOOR PANEL TO CORRECT. THIS NEEDS TO BE A RECALL. *TR

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT STATED THAT THE VEHICLE SHUDDERED WHILE DRIVING AT AN UNDISCLOSED SPEED. NO WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NALLEY TOYOTA OF ROSWELL (11130 ALPHARETTA HWY, ROSWELL, GA 30076, (770) 763-7398), AND WAS INFORMED THE PART WAS NOT AVAILABLE AND THAT THE VEHICLE SHOULD NO LONGER BE DRIVEN UNTIL THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE BY JUNE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 53,459. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TOYOTA SENT OUT A SAFETY RECALL NO. 20V-012 FOR THE FUEL PUMP STATING "IF A VEHICLE STALL OCCURS WHILE DRIVING, THIS COULD INCREASE THE RISK OF A CRASH." YET, THEY HAVE NO REMEDY NOW, AND NO REMEDY IN THE FUTURE TO FIX THIS. *TR

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CAVENDER TOYOTA SERVICE CENTER (5802 STEMMONS, SAN ANTONIO, TX 78238, (877)676-9734, WAS CONTACTED BY PHONE AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *JS

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AFTER DRIVING 10 MINS OR SO THE RADIO WILL FREEZE UP, TURN OFF AND THEN TURN BACK ON. IT ONLY HAPPENS WITHIN THE FIRST 5 TO 10 MINS. I JUST PURCHASED MY 4 RUNNER A WEEK AGO. SO I HAVEN'T SEEN IT TURN OFF MORE THEN ONCE YET. SEEMS LIKE A SHORT CIRCUIT SOMEWHERE.

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MY 2014 TOYOTA 4 RUNNER HAS WHAT I CALL A DEATH WOBBLE. AS YOU START DOWN THE ROAD AND GET UP TO SPEED, 55-65 MPH, THE FRONT END SHAKES VIOLENTLY AND PULLS TO THE RIGHT. I AM ALMOST SCARED TO DRIVE IT. I HAVE HAD A FEW MECHANIC SHOPS LOOK AT IT AND NO ONE CAN FIGURE IT OUT. THEY HAVE DONE ALIGNMENTS, CHECKED TRANSFER CASE (4WD), CV AXLES ON FRONT, CONTROL ARM BUSHINGS, SWAPPED TIRES, REPLACED ROTORS AND ROAD FORCE BALANCED TIRES. THE LAST MECHANIC SAID I SHOULD PARK IT UNTIL IT'S FIGURED OUT BUT I CANNOT AFFORD ANOTHER VEHICLE AS I'M STILL PAYING ON THIS ONE AND IT'S MY ONLY VEHICLE. I HAVE NEVER OWNED A VEHICLE THAT DOES THIS AND I HAVE HAD ABOUT 20 VEHICLES! I LOOKED ONLINE TO SEE WHAT OTHERS HAVE REPORTED ON THIS ISSUE AND THERE ARE A BUNCH OF THE EXACT SAME PROBLEMS IN ONLINE 2010-2018 4 RUNNER FORUMS. THIS SERIOUSLY NEEDS TO BE ADDRESSED AND IS APPARENTLY AN ISSUE WITH THE FRONT END. SOMEONE IS GOING TO WRECK BECAUSE OF THIS. TOYOTA NEEDS TO BE MADE AWARE OF AND LOOK INTO THE PROBLEM. THE DEALERSHIPS ISN'T ANY HELP AT ALL. THEY CANNOT FIGURE OUT THE PROBLEM EITHER AND JUST PAWN IT OFF UNTIL A WARRANTY RUNS OUT. PLEASE PLEASE PLEASE HELP FIGURE THIS OUT. I LOVE MY VEHICLE BUT I'M REALLY STARTING TO BE SCARED TO DRIVE IT.

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ALL 4 DOOR LOCKS FAILED TO WORK WITHIN THE FIRST YEAR OF PURCHASE. THIS IS A SAFETY CONCERN AS THE CHILD LOCKS NO LONGER WORK. A CHILD CAN EXIT THE VEHICLE WHILE IT IS IN MOTION.

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WHEN DRIVING I HAVE TROUBLE STOPPING THE VEHICLE. I HAD MY BRAKE PADS REPLACE IN FEBRUARY, BUT THIS STILL DID NOT HELP. MY BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR BARELY STOPPING THE VEHICLE. I HAVE TAKEN IT TO TWO MECHANICS AND BOTH HAVE CONCLUDED THE MASTER CYLINDER NEEDS TO BE REPLACED DUE TO A LEAK. PARTS ALONE COSTING $2500 FROM TOYOTA.

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"TAKATA RECALL" OVER 6 WEEKS WAITING FOR PARTS OR ABILITY FOR DEALER TO REPAIR. COMPLETELY UNACCEPTABLE TIME FOR SAFETY ISSUE ON A CAR I USE DAILY.

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT STATED THAT THE DOOR LOCKS WOULD NOT WORK AND THE NAVIGATION SYSTEM WAS MALFUNCTIONING. THIS VEHICLE WAS SOLD TO THE CONTACT AFTER HIS CHRYSLER VEHICLE BROKE DOWN AND WAS TOWED TO MOUNT AIRY CHRYSLER DODGE JEEP RAM FIAT (538 N ANDY GRIFFITH PKWY, MT AIRY, NC 27030, (336) 789-8105). THE CONTACT PURCHASED THE 2014 TOYOTA 4RUNNER AND DROVE HOME. THE TOYOTA VEHICLE WAS TAKEN TO CENTRAL CITY TOYOTA (4800 CHESTNUT ST, PHILADELPHIA, PA 19139, (215) 476-1200) WHERE IT WAS DETERMINED THAT THE WARRANTY WAS NOT VALID FOR THE FAILURES. THE TOYOTA DEALER CALLED THE CHRYSLER DEALER. THE CHRYSLER DEALER INSTRUCTED THE TOYOTA DEALER TO RUN THE DIAGNOSTIC TESTS. IF THE COST WAS NOT TOO HIGH, THE CHRYSLER DEALER WOULD PAY FOR THE REPAIRS. THE CHRYSLER DEALER HAD NOT GOTTEN BACK IN TOUCH WITH THE TOYOTA DEALER. THE CONTACT CALLED THE FEDERAL TRADE COMMISSION AND WAS REFERRED TO HIS STATE'S ATTORNEY GENERAL'S OFFICE. THE FAILURE MILEAGE WAS UNKNOWN.

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FRED HAAS TOYOTA WORLD (20400 INTERSTATE 45 N, SPRING, TX 77373, (281) 297-7000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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THE BACK LIFT GATE LATCH HAD RUSTED AND CORRODED SO BADLY THAT IT WOULD NO LONGER SHUT ALL OF THE WAY OR OPEN UP AT ALL. WITH THE LIFT GATE IN A "OPEN" POSITION, THIS MADE THE SENSORS IN THE VEHICLE GO CRAZY. I.E.: HAZARDS RANDOMLY GOING OFF, SENSOR TELLING ME MY DOORS WERE OPEN (NOT JUST THE BACK DOOR), LOCKING AND UNLOCKING OF THE DOORS, ETC... THIS ALL WOULD HAPPEN WHEN THE VEHICLE WAS IN MOVING, DID NOT MATTER WHAT TYPE OF ROAD I WAS ON. I REPLACED THE FAULTY RUSTED LIFT GATE LATCH AND IT FIXED THE PROBLEM. THE LATCH ITSELF COST $290.34.

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RIVER TOWN TOYOTA (1661-A WHITTLESEY RD, COLUMBUS, GA 31904, (706) 322-8891) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 TOYOTA 4RUNNER. THE CONTACT STATED THAT TECHNICAL SERVICE BULLETIN NUMBER: 0278-17I WAS ISSUED REGARDING THE AUTOMATIC RUNNING BOARDS. THE BULLETIN INDICATED THAT THE RUNNING BOARDS MAY FULLY DEPLOY, BUT THEN RETRACT WHEN STEPPED ON OR RETRACT ON THEIR OWN. THE FAILURE WAS IDENTIFIED ON THE RUNNING BOARD'S COMPUTER SENSOR. THE CONTACT STATED THAT, DUE TO THE SENSOR, THE RUNNING BOARDS WOULD RETRACT BEFORE THEY WERE EVEN ACCESSED. THE CONTACT CALLED HERB CHAMBERS TOYOTA OF BOSTON (32 BRIGHTON AVE, BOSTON, MA 02134, (617) 787-1700) TO INQUIRE IF THEY WOULD PAY FOR THE REPAIR. THE DEALER STATED THAT THE CONTACT WOULD STILL HAVE TO PAY FOR THE REPAIRS. THE MANUFACTURER SENT AN INSPECTOR TO THE DEALER AND IT WAS DETERMINED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIRS. THE DEALER ADMITTED THAT THE CONTACT WOULD BE BACK WITHIN A YEAR IF HE HAD THE RUNNING BOARDS REPLACED WITH NEW ONES. THE DEALER STATED THAT THE DESIGN WAS FAULTY AND THE RUNNING BOARDS WERE TOO EXPOSED TO THE WEATHER ELEMENTS. THE FAILURE MILEAGE WAS 61,000.

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IN FEBRUARY 2018 I DISCOVERED THAT THE PASSENGER SIDE DOOR LOCK WAS INTERMITTENTLY NOT LOCKING AND NOT OPENING. THIS WAS HAPPENING USING THE REMOTE, THE BUTTON ON THE DOOR AND WHEN PLACING THE THE VEHICLE IN DRIVE WHEN THE DOORS ARE SUPPOSED TO LOCK AUTOMATICALLY. THIS COULD HAVE BEEN HAPPENING FOR A SIGNIFICANT PERIOD OF TIME POSING A SECURITY RISK TO ME, MY PASSENGERS AND CARGO. EVENTUALLY THE LOCK STOPPED WORKING COMPLETELY AND I HAD IN REPAIRED AT THE DEALER IN MARCH COSTING $500 . THE DEALER CLAIMED THERE WERE NO RECALLS OR SAFETY CAMPAIGNS EVEN THOUGH I CAN SEE MANY COMPLAINTS ABOUT TOYOTA DOOR LOCKS ON THE INTERNET. IN JUNE 2018 THE SAME THINGS BEGAN OCCURRING WITH THE DRIVER DOOR LOCK. THE LOCK WOULD BE VERY DIFFICULT TO FORCE OPEN OR CLOSED MANUALLY OR WITH THE KEY FROM OUTSIDE. AGAIN IT POSED A SAFETY RISK ESPECIALLY BECAUSE IT WOULD BE SO DIFFICULT TO FORCE OPEN IN AN EMERGENCY. I BROUGHT IT TO THE DEALER AGAIN AND AGAIN THE DEALER CLAIMS THERE ARE NO RECALLS OR CAMPAIGNS AND THIS TIME IT COST $600. I'VE HAD MANY CARS AND TRUCKS FOR DECADES AND NEVER HAD TO REPLACE LOCK ACTUATORS NEVER MIND 2 WITHIN A FEW MONTHS. IN JANUARY 2019 THE REAR PASSENGER SIDE DOOR LOCK SUDDENLY STOPPED WORKING AND NOW I HAVE TO GO THROUGH THE SAME THING. SO THIS SAGA CONTINUES. THIS IS OBVIOUSLY A SERIOUS MANUFACTURING FLAW AND A SERIOUS SECURITY RISK TO DRIVERS, PASSENGERS AND BELONGINGS.

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VEHICLE WAS IN MOTION ON A CITY STREET ON 12/24/18 WHEN THE ENTIRE SYSTEM (ENGINE, ELECTRICAL ETC.) COMPLETELY QUIT. I WAS NEAR A STOP LIGHT, SO I STOPPED AND RESTARTED THE ENGINE AND RESUMED TRAVEL. ON 12//27/18 I WAS IN MOTION IN A PARKING LOT AND THE ENTIRE SYSTEM FAILED AGAIN. AT THIS TIME NO SYSTEMS WERE OPERABLE INCLUDING LIGHTING AND THE VEHICLE DID NOT IMMEDIATELY RESTART WITH THE IGNITION KEY. AFTER APPROXIMATELY 5 MINUTES THE VEHICLE RESPONDED TO THE IGNITION KEY AND RESTARTED. I TOOK THE VEHICLE TO A TOYOTA DEALERSHIP AND THEY DID A DIAGNOSTICS TEST. NO ISSUES WERE FOUND DURING THE TEST AND THEY WERE UNABLE TO DUPLICATE THE COMPLETE SYSTEM FAILURE. THEY DID AND AUDIO SYSTEM UPDATE AND I PICKED THE VEHICLE BACK UP ON 12/28/18.

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I HAVE BEEN HAVING ISSUES WITH MY RADIO/BACKUP CAMERA SYSTEM FREEZING AND RESTARTING SINCE I PURCHASED THE VEHICLE IN 2015. I HAVE NOW HAD MY PASSENGER FRONT DOOR ACTUATOR GO OUT LAST MONTH. THIS IS A HUGE SAFETY CONCERN AND INCONVENIENCE.

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POWER DOOR LOCK ACTUATORS ARE MALFUNCTIONING ON FRONT DOORS. ALSO, THE RADIO/NAVIGATION SYSTEM LOCKS UP MULTIPLE TIMES ON ANY GIVEN DAY.

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DOOR LOCK ACTUATORS KEEP GOING OUT RESULTING IN SAFETY ISSUES. DOORS CANT BE LOCKED OR UNLOCKED WITH REMOTE OR BY PRESSING BUTTON. MUST BE LOCKED AND UNLOCKED MANUALLY. THERE HAVE BEEN NUMEROUS COMPLAINTS OF THIS ISSUE MAINLY WITH ONLY THIS YEAR MODEL. TOYOTA WILL NOT FIX THE PROBLEM, DEALER WILL NOT FIX THE PROBLEM IF WARRANTY HAS EXPIRED. MULTIPLE REPORTS OF PEOPLE THAT HAVE HAD IT FIXED AND IT TEARS UP AGAIN. DEALER WANTS EST $800 PER DOOR TO FIX AND 4 OF MY 5 DOORS HAVE STOPPED WORKING. THIS IS A MAJOR SAFETY ISSUE, ESPECIALLY WITH CHILDREN IN BACKSEAT. DEALER EVEN AGREES THAT RECALL SHOULD BE ISSUED. I HAVE CONTACTED THE DEALER MULTIPLE TIMES, AND HAVE CONTACTED TOYOTA WHO STATED THAT THEY CANNOT ISSUE A RECALL, IT MUST BE DONE HERE. SO I AM BEGGING THAT YOU RESEARCH THIS ISSUE ON 2014 TOYOTA 4RUNNERS AND ISSUE A RECALL FOR THE DOOR LOCK ACTUATORS. MY ISSUE STARTED APPROX 11/2 YRS AGO AND THEY KEEP QUITTING 1 AT A TIME.

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