What 144 owners told NHTSA about the 2014 Nissan Murano Hybrid

I HAD TWO APPOINTMENTS AT WRIGHT NISSAN OF WEXFORD (PA)FOR A RECALL. THE FIRST APPOINTMENT THEY CALLED AND RESCHEDULED BECAUSE THEY DID NOT HAVE THE PART. THE SECOND APPOINTMENT WAS SCHEDULED AND WHEN I ARRIVED, THEY TOLD ME THEY DID NOT HAVE THE PART. I HAVE TAKEN TWO DAYS OFF OF WORK TO GET THIS RECALL SERVICE WORK PERFORMED. I RESCHEDULED WITH ANOTHER DEALERSHIP.

NHTSA ODI 10995807

JUST GOT LETTER IN MAIL FROM NISSAN ON 5-13-17 (RECALL IS EFFECTIVE 03=06-17). WHEN CALLED ON 5-15-17 DON DAVIS NISSAN OF ARLINGTON, TX (LOUIS, MAIN SERVICE ADVISOR), I WAS TOLD THAT THEY HAVE TO ORDER PARTS FOR REPAIRS, AND I HAVE TO LEAVE MY CAR AT LEAST FOR A DAY. I HAVE TO GET A RENTAL CAR FROM THEM UNTIL REPAIRS ARE DONE. I GOT CONFUSED WHAT TO DO? IS IT UNSAFE TO DRIVE MY CAR IF REPAIRS ARE DELAYED? [XXX], [XXX], TEL: [XXX](HOME), [XXX](CELL). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

NHTSA ODI 10985795

WHILE TRAVELING AT APPROXIMATELY 70 MPH WESTBOUND ON HIGHWAY I-72/US 36 NEAR HANNIBAL, MISSOURI, WE HEARD A LOUD AND SUDDEN EXPLOSION RESULTING IN A CATASTROPHIC LOSS OF THE SUNROOF ON OUR SUV. AT THE TIME OF THE INCIDENT, THE SUNROOF AND SUNSHADE WERE CLOSED. THE HIGHWAY WAS LIGHTLY TRAVELED AND THERE WERE NO VEHICLES (CARS, TRUCKS, BUSES, ETC.) IN THE VICINITY. WE DID NOT PASS UNDER ANY OVERPASSES. THERE WAS NOTHING IN THE AREA THAT WOULD HAVE GENERATED A PROJECTILE THAT WOULD HIT A SUNROOF 5 1/2' ABOVE THE PAVEMENT. SIMPLY STATED, WE WERE AN ISOLATED CAR ON A DESERTED STRETCH OF HIGHWAY. WEATHER CONDITIONS WERE CLEAR AND SUNNY WITH LIGHT CLOUDS. THE TEMPERATURE WAS APPROXIMATELY 50 DEGREES AT THE TIME OF THE INCIDENT.

NHTSA ODI 10983606

VEHICLE STALLS LATEST INCIDENT WHILE STOPPED AT A STOP LIGHT ALL TIMES WHILE NOT MOVING VEHICLE HAS STALLED WHILE RUNNING IN GARAGE. DEALER SAYS "NOTHING WRONG"

NHTSA ODI 10967612

I NOTICED A SPOT OF WATER ON THE FLOOR AND I LOOKED THAT IT WAS LIKING WATER UNDER THE CAR AND I DON'T KNOW WHERE EXACTLY CAME FROM.

NHTSA ODI 10966225

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 3 MPH AND ATTEMPTING TO PARK THE VEHICLE, IT SUDDENLY EXPERIENCED UNINTENDED ACCELERATION WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A METAL RAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNAVAILABLE.

NHTSA ODI 10945637

DRIVER SIDE SUN VISOR FAILS TO HOLD POSITION AND FALLS DOWN BLOCKING VISIBILITY. THIS HAS OCCURRED WHEN DRIVING AND FOR TALL DRIVERS COMPLETELY BLOCKS THE ROAD OR EVEN WORSE DROPS ON LEFT TURN.

NHTSA ODI 10940340

STARTED TO DRIVE MY 2014 NISSAN MURANO WHEN A HEARD A HUGE WHOOSING NOISE AND A HUGE RUSH OF AIR. I THEN SAY PIECES OF MY SUNROOF COMING OFF THE BACK OF MY CAR, ALTHOUGH THERE WERE NO OTHER VEHICLES ON MY SIDE OR IN FRONT OR BACK. OPENED SHADE TO SUNROOF AND FOUND THAT GLASS HAD EXPLODED UPWARD AND SHATTERED. CLOSED SHADE AND IMMEDIATELY BROUGHT CAR TO NISSAN DEALERSHIP. DEALERSHIP STILL HAS VEHICLE.

NHTSA ODI 10913846

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. UPDATED 10/26/16*LJ *TR

NHTSA ODI 10907104

CAR ROLLS BACK WHEN STOPPED ON A HILL. WE FIND IT VERY UNSAFE TO DRIVE. THE MANUFACTURER SAYS, IT IS NORMAL.

NHTSA ODI 10825868

THE VEHICLE WAS STATIONARY IN A PUBLIC PARKING LOT. AS THE REAR POWER LIFT GATE WAS COMING DOWN TO CLOSE, I QUICKLY REACHED IN TO PUSH A TARP OUT OF THE WAY...THE LIFT GATE CAME DOWN ON TOP OF MY HEAD AND DID NOT AUTO REVERSE. IT CONTINUED DOWNWARD AFTER STRIKING MY HEAD SENDING ME TO THE GROUND. THIS BLUNT FORCE TRAUMA TO MY HEAD RESULTED IN PERMANENT VISION LOSS TO THE MACULA OF MY LEFT EYE CALLED A SCOTOMA (IS/OS DEFECT.)

NHTSA ODI 10825725

BOUGHT CAR IN NOVEMBER 2014 AND AIR CONDITION HAS STOPPED BLOWING OUT COLD AIR, NEEDS REPAIR. TEST AIR CONDITIONAL WHILE IN MOTION AND IN PARK.

NHTSA ODI 10786125

PURCHASED THE 2014 NISSAN MURANO NEW FROM NALLEY NISSAN DECATUR, GEORGIA. TIRES WEARING TREAD QUICKLY; 50% AT 12800 MILES. TIRES ARE EASILY PUNCTURED. TWICE THUS FAR. RESEARCHED TO FIND THIS IS COMMON FOR THIS TIRE RESULTING IN SOME CASES TWITH BLOW OUTS. SEE WWW.CONSUMERAFFAIRS.COM/TIRES/YOKOHAMA. DURING SERVICING AND TIRE ROTATION, I WAS TOLD THAT THIS TIRE DOESN'T USUALLY COME ON THE MURANO FROM FACTORY AS IT IS CONSIDERED SUB-STANDARD. I WAS TOLD TO INFORM NISSAN. LONG STORY SHORT. BOTH TIRE MANUFACTURER AND NISSAN REFUSED TO ASSIST ME TO REMOVE THESE TIRES. TIRES ARE CONTINUING TO WEAR QUICKLY ON MY FRONT WITH NO ALLIGNMENT PROBLEMS OR ISSUES. A NISSAN SPECIALIST SUGGESTED THAT I CONTACT THE BBB IF I A NOT HAPPY.

NHTSA ODI 10764306

I ATTEMPTED TO MAKE A RIGHT TO TURN INTO THE PARKING SPACE AT THE RESTAURANT AND THE TRUCK JERKED FORWARD. I PRESSED THE BRAKE PAD AND QUICKLY NOTICED THAT THE TRUCK DID NOT STOP. I SAID OUT LOUD, ITS NOT STOPPING! THE PASSENGER IN MY TRUCK THEN LEANED OVER AND NOTICED THAT MY FOOT WAS IN FACT ON THE BREAK PAD. I MADE THE STATEMENT AGAIN, ITS NOT STOPPING! THE TRUCK ROLLED OVER THE CONCRETE PARKING BLOCK AND PROCEEDED INTO THE BUILDING. I WAS PUMPING THE BREAK PEDDLE TO THE FLOOR AT THIS POINT. I COULD HEAR THE ENGINE ACCELERATING AS I WAS PUMPING THE BREAK PEDDLE TO THE FLOOR AND THE AIR BAGS NEVER DEPLOYED. I YELLED UNCONTROLLABLY BECAUSE I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. I REMEMBERED YELLING OUT LOUDIT WOULDNT STOP.OOOO GOD.IT WOULDNT STOPWHY DIDNT IT STOP!

NHTSA ODI 10747505

WE PURCHASED A 2014 MISSAN MURANO SL AWD IN DEC 2104, WITH THE NAVIGATION PACKAGE ($2100) WHICH INCLUDED THE BLIND SPOT WARNING SYSTEM. WHEN LIGHTS ARE IN THE "AUTO" POSITION, A VEHICLE COMES UP FROM BEHIND, EITHER SIDE, THE YELLOW/ORANGE WARNING LIGHT COMES ON, JUST THE WAY IT SHOULD. HOWEVER, WHEN YOU TURN THE HEAD LIGHTS ON TO "MANUAL" POSITION, SUCH AS WHEN IT IS RAINING, THE BLIND SPOT WARNING INDICATOR LIGHT DOES NOT COME ON ENOUGH TO CATCH YOUR ATTENTION, IT IS JUST A FLICKER, YOU WOULD HAVE TO TAKE YOUR EYES OFF THE ROAD TO SEE IT. IT IS LIKE THERE IS NO WARNING AT ALL. WE HAVE CALLED NISSAN AND WERE TOLD THAT, "IT PERFORMS AS DESIGNED" I SAID THEN YOU HAVE A DESIGN FLAW AND IT NEEDS TO BE CORRECTED, BECAUSE WE ARE NOT GETTING A WARNING THE SAME WAY WHEN THE LIGHT ARE IN THE "AUTO" POSITION. NISSAN POSITION IS THAT THERE IS NOTHING THEY ARE GOING TO DO ABOUT IT.

NHTSA ODI 10715654

WE PURCHASED A NEW NISSAN 2014 MURANO. WHEN WE PICKED UP THE VEHICLE, THE REAR VIEW CAMERA WAS DISTORTED AND FUZZY. WE WERE TOLD TO ADJUST THE SETTINGS AFTER WE GOT THE NEW CAR. WE WERE UNABLE TO DO THAT SO WE TOOK IT BACK TO THE DEALERSHIP WHERE WE PURCHASED THE CAR (AUTOBARN NISSAN EVANSTON) AND IT WAS ALSO UNABLE TO FIX THE PROBLEM. I CONTACTED NISSAN AND WAS TOLD ALL 2014 NISSAN MURANO'S HAD THE SAME CAMERA AND ALL WORKED THE SAME WAY AND NISSAN DID NOT INTEND TO FIX THE PROBLEM. WE HAVE BEEN TO TWO DEALERSHIPS WHICH BOTH ACKNOWLEDGED THE INSTALLED CAMERA IS NOT FUNCTIONING PROPERLY. THIS CREATES A HAZARD BECAUSE IT IS DIFFICULT TO SEE WHAT IS BEHIND THE CAR WHEN BACKING UP DUE TO THE DISTORTION. THIS IS A KNOWN NISSAN DEFECT BUT IT CANNOT FIGURE OUT HOW TO FIX ITS DEFECT. WE HAVE BEEN TRYING TO GET THIS REPAIRED SINCE THE DATE WE PURCHASED IT IN DECEMBER WITH ABOUT 100 MILES ON THE VEHICLE. *TR

NHTSA ODI 10702882

WHEN PULLING INTO A PARKING SPACE WITH THE RIGHT FOOT ON THE BRAKE PEDAL, THE CAR ACCELERATED. THE CAR HAD ENOUGH SPEED TO GO OVER THE CEMENT PARKING BLOCK AND HIT THE VEHICLE PARKED IN FRONT. TRYING TO AVOID THAT VEHICLE THE STEERING WHEEL WAS TURNED TO THE LEFT AND OTHER VEHICLES WERE HIT. THE CAR THEN STOPPED. ALL THE TIME THE FOOT WAS ON THE BRAKE. THE CAR WAS THEN PUT INTO REVERSE AND BACKED UP TO CLEAR THE VEHICLES. *TR

NHTSA ODI 10693537

TL* THE CONTACT OWNS A 2014 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 65 MPH, THE BACK UP CAMERA WARNING INDICATOR ILLUMINATED. IN ADDITION, THE "LANE DEPARTURE" AND "MOVING OBJECT" INDICATORS FLASHED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,400.

NHTSA ODI 10637960

FIRST AND FOREMOST THE VEHICLE HAS A AUTOMATIC TRANSMISSION. WHEN DRIVING THE VEHICLE AND YOU STOP AT A TRAFFIC SIGNAL IF THE ROAD HAS A SLIGHT INCLINE ( THE CAR IGNITION ON AND THE SHIFT IN DRIVE), THE VEHICLE WILL PROCEED TO ROLL BACKWARD INTO THE CAR BEHIND YOU. MOREOVER, . IF THE VEHICLE IS ON A SLIGHT DECLINE( THE CAR IGNITION ON AND SHIFT IN REVERSE) THE CAR WILL PROCEED TO ROLL FORWARD INTO CAR IN FRONT. MORE IMPORTANTLY, THE CAR WAS TAKEN TO THE DEALERSHIP SERVICE DEPARTMENT AND THE SITUATION WAS EXPLAINED IN DETAIL TO THE TECH. ,THE SERVICE TECH REPORTED, " THIS PARTICULAR TRANSMISSION, DOES NOT PREVENT THIS KIND OF OCCURRENCE" IN SHORT, THIS IS A SAFETY PROBLEM THAT SHOULD BE IMMEDIATELY INVESTIGATED, AND THE VEHICLE SHOULD BE RECALLED TO ADDRESS THIS SAFETY HAZARD. *TR

NHTSA ODI 10594688