What 45 owners told NHTSA about the 2014 Mitsubishi Outlander

ON FRIDAY, NOVEMBER 18, 2016, I WAS DRIVING MY WIFE'S 2014 MITSUBISHI OUTLANDER SPORT. AS I WAS PULLING INTO A PARKING SPOT AT THE HARRIS TEETER GROCERY STORE LOCATED AT 2019 S GLENBURNIE ROAD, NEW BERN, NC. I WAS PULLING INTO A PARKING SPOT ON THE LEFT. THEREFORE, I HAD MY FOOT ON THE BRAKE TO SLOWLY PULL INTO THE SPOT. AS I CONTINUED TO MOVE IN A FORWARD MOTION WITH MY FOOT ON THE BRAKE TO COME TO A STOP, THE CAR SUDDENLY LURCHED FORWARD. I HAD NOT PULLED COMPLETELY INTO THE SPOT AT THE TIME, SO MY FOOT WOULD HAVE STILL BEEN ON THE BRAKE. WHEN OUR CAR LURCHED IT THEN HIT THE CAR IN FRONT OF US. THE LEFT SIDE OF OUR CAR IMPACTED THE LEFT SIDE OF THE CAR PARKED IN THE SPOT IN FRONT OF THE SPOT WE WERE PULLING INTO CAUSING THAT CAR TO ROLL OUT OF ITS PARKING SPOT INTO THE MIDDLE OF THE AISLE IN THE PARKING LOT. THE CAR THAT WAS HIT HAD QUITE A BIT OF DAMAGE TO THE FRONT LEFT FENDER OF THE CAR AND THE CAR HAD TO BE TOWED AS IT COULD NOT BE DRIVEN. OUR CAR'S LEFT FENDER ALSO SUFFERED DAMAGE AND THE RADIATOR WAS BUSTED. OUR CAR ALSO HAD TO BE TOWED FROM THE LOT. WE ARE HAVING THE VEHICLE CHECKED TO SEE WHAT MADE IT LURCH. AND HONESTLY, I WILL BE AFRAID TO DRIVE THE VEHICLE WHEN IT IS FIXED IF THEY FOR SOME REASON SAY THEY DON'T FIND A PROBLEM WITH IT. I AM UPLOADING PICTURES OF THE DAMAGE DONE TO BOTH CARS. I ALSO RECEIVED A CITATION FOR THE ACCIDENT AND NOW HAVE TO GO TO COURT TO CLEAR THIS UP. I WILL ALSO BE FILING THIS COMPLAINT DIRECTLY WITH MITSUBISHI MOTORS. THIS WAS THE FIRST OCCURRENCE, BUT I WANTED TO REPORT THIS BEFORE A SITUATION LIKE THIS HAPPENS AGAIN, POSSIBLY CAUSING MORE INJURY OR DEATH.

NHTSA ODI 10927373

TL* THE CONTACT OWNED A 2014 MITSUBISHI OUTLANDER. WHILE DRIVING 65 MPH, THE CONTACT CRASHED INTO A MOOSE CROSSING THE ROAD. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A GARAGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

NHTSA ODI 10910032

TL* THE CONTACT OWNS A 2014 MITSUBISHI OUTLANDER. WHILE DRIVING 30 MPH, THE ACCELERATION SEIZED AND WOULD NOT RESPOND AFTER A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ACCELERATION WAS NORMAL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE OCCURRED EVERYDAY SINCE THE VEHICLE WAS PURCHASED FROM A USED CAR LOT. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

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I HAD A VERY BAD ACCIDENT AND MY CAR GOT TOTALED BUT AIRBAGS DID NOT DEPLOYE

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TL* THE CONTACT OWNS A 2014 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE AIR CONDITIONER ACTIVATED, WHITE PARTICLES EMITTED FROM THE AIR VENTS. THE FAILURE RECURRED ON A SEPARATE OCCASION WHILE DRIVING VARIOUS SPEEDS. THE POWDER SUBSTANCE COVERED BOTH FRONT SEATS AND DASHBOARD. IN ADDITION, THE PARTICLES BLEW INTO THE DRIVER'S AND FRONT PASSENGER'S EYES, NOSE, AND MOUTH. THE FAILURE ALSO OCCURRED NUMEROUS TIMES WHILE THE VEHICLE WAS PARKED WITH THE AIR CONDITIONER ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER FIVE TIMES. THE MECHANIC FLUSHED THE AIR CONDITIONER AND REPLACED THE FILTERS. THE FAILURE PERSISTED AFTER THE REPAIR WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

NHTSA ODI 10849723

TL* THE CONTACT OWNS A 2014 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE DOOR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT LOST CONTROL AND CRASHED INTO A LIGHT POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, SHOULDER, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. UPDATED 03/08/16*LJ UPDATED 03/16/16*JB

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I HAD A ACCIDENT WITH MY 3 CHILDREN IN THE CAR WITH ME. I WAS DRIVING ON A 6 LANE HIGHWAY & HIT A CAR THAT WAS IN THE MIDDLE LANE AS IT CAME TO A COMPLETE STOP FOR NO APPARENT REASON OTHER THAN REACHING FOR SOMETHING IN THE FLOORBOARD. THE DAMAGE WAS TO THE FRONT END OF MY OUTLANDER, NEEDING TO REPLACE THE BUMPER, HOOD, LIGHTS, A/C CONDENSER & MORE. NONE OF THE 7 AIRBAGS IN MY CAR WERE DEPLOYED & NONE OF THE SEATBELTS LOCKED. I WAS TOLD FROM A LOCAL MITSUBISHI DEALER THAT IF THERE WAS AN ISSUE, THERE WOULD BE A CODE IN THE COMPUTER, SO THEREFORE THEY SAY THERE IS NOTHING WRONG WITH MY OUTLANDER OR THE SAFETY RESTRAINT SYSTEM.

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TL* THE CONTACT OWNS A 2014 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

NHTSA ODI 10713190

RECEIVED AIRBAG WARNINGS WAS ADVISED IF I WRECKED WITH WARNING ON AIRBAGS MAYNOT DEPLOY HAD TO REPLACE PASSENGER SEAT THE CAR FELL TO READ THE KEY A LOT OF THE TIME EVEN WHEN ITS IN THE SLOT THIS HAS BEEN ONGOING SINCEI GOT THE CAR WITH 400 MILES DEALER SAYS THEY CANT GET IT TO DUPLICATE THE ERROR SO I DO NOT KNOW ALSO THE STEERING AND CONTROL IS TERRIBLE IT SOUND LIKE IT ALWAYS NEEDS AN OILCHANGE MAKES A TICKING NOISE SEAT STICKS FROM TIME TO TIME ALSO IT DENT AND SCRATCH TO EASILY THE TIRES AND BRAKES FEEL TERRIBLE AT 24000 MILES I HAVE HAD TO HAVE THE CD PLAYER REPLACE. *TR

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SAME AS TWO (2) OTHER ENTRIES HEREIN..... THE ROOF SUSTAINED DENTS FROM THE BLOWER OF A NON-CONTACT CAR WASH. WHEN I FIRST SAW THE DENTS, I WONDERED WHAT CAUSED THEM. LIKE [XXX] SAYS....:"NOW YOU KNOW THE REST OF THE STORY". AND NOW SO DO I. MYSTERY SOLVED. YES THE ROOF IS VERY THIN, AND " TINNY" SOUNDING IN THIS AREA. THE STEEL IN THIS AREA NEEDS TO BE TO REINFORCED WITH A LIGHT WEIGHT MATERIAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 10668577

I'M BACKING UP ON A REVERSE MODE AND A SLIGHTLY ELEVATED RV PARKING TO GET SOME HEAVY ITEMS NEXT TO MY DRIVE WAY, I SLOWLY MOVING AND TRY TO ALIGNED IT TO THE PAVEMENT I NOTICE THE BACKUP CAMERA DIDN'T WORK AND PRESS MY FEET TO THE BRAKE THEN AFTER I RELEASE IT ACCELERATE PAST BACKWARD HITTING THE WOODEN FENCH AND ZERO GROUND THE 6 FOOT SHED, CAUSING THE BACK BODY PART OF THE CAR WRECK AND I END UP ON A 3 BRICKS HIGH PLANTER. I HAVE SOME HISTORY IN THE PAST THAT THE FOLLOWING DAY THAT I GOT THE CAR FROM THE DEALER I RETURNED IT TO THEM BECAUSE I HEARED A POPPING SOUND ON THE ENGINE PART WHEN I STOP THE ENGINE, THEY SAID ITS JUST NORMAL BUT WITH ALL THE CARS THAT I HAD I NEVER EXPERIENCE THIS SO UNUSUAL AND THE STATIC ON THE CAR SEAT EVERYTIME I COME OUT OF THE CAR I EVEN TRANSFER THE STATIC FEEL WHEN SOMEBODY TOUCH ME I AND AFTER A WEEK THEY PUT LEATHER SEAT IT IS STILL THE SAME WHAT I DID I PUT A RUG ON MY SEAT THAT LESSEN THE STATIC. EVERYTIME I BRING THE CAR ON ALL THE COMPLAINTS THEY JUST IGNORE IT AND TELLING ME ITS JUST NORMAL AND BECAUSE I NEVER BOUGHT ANY BRAND NEW CAR EXCEPT MITSUBISHI SINCE 1997 SO MY TRUST IS STILL THERE UNTIL THIS CRASH HAPPEND TO ME AND FIRST TIME IN MY ENTIRE LIFE ITS GOOD THING IT HAPPENS WITH IN MY PROPERTY WHAT IF THIS MALFUNCTION HAPPENS OUTSIDE AND I HURT SOMEBODY THAT ACCIDENT WAS TRAUMATIC TO ME I DON'T WANT TO DRIVE THAT CAR ANYMORE I DON'T KNOW WHAT WILL HAPPEN NEXT. I FILE COMPLAIN WITH THEM, THEN AFTER 3 WEEKS THEY DON'T WANT TO TAKE RESPONSIBILITY AND ADVISE ME TO JUST CLAIM ACCIDENT ON MY INSURANCE. I ASK THE SERVICE MANAGER TO PLEASE EMAIL ME A COPY OF THEIR INVESTIGATION AND A WRITTEN REPORT ON THEIR ADVISE ON ME. MICHAEL OF MITSUBISHI ANAHEIM IS HESITANT TO GIVE ME ANY WRITTEN REPORT ON THE TEST THEY'VE DONE AND ADVICE THEY WANT ME TO DO. *TR

NHTSA ODI 10654676

EVERY TIME WHILE EXISTING THE CAR, GETTING TOO MUCH STATIC. IT DOESN'T MATTER WITH WEATHER CONDITION. IF IT IS A SMALL DRIVE OR LONG DRIVE, STATIC BUILDING UP WITH SEATS FABRIC AND GIVES THE STATIC ELECTRICITY WHEN YOU TOUCH THE DOOR OR ANY PART OF THE VEHICLE. IT CONCERNING EVERY TIME WHILE GOING TO GAS STATION TO FILL THE GAS. *TR

NHTSA ODI 10640405

DOORS DOES NOT LOCK AUTOMATICALLY ONCE YOU ARE ON DRIVE. DRIVER MANUALLY NEED TO LOCK THE DOORS. TOOK THE CAR TO DEALER TO CONFIGURE AUTOMATIC DOOR LOCK, BUT THEY HAVE MENTIONED THE VEHICLE IS NOT EQUIPPED TO LOCK THE DOORS AUTOMATICALLY. THIS IS A BASIC SAFETY FEATURE, I DIDN'T UNDERSTAND WHY THIS FEATURE NOT EQUIPPED. *TR

NHTSA ODI 10640414

WHILE DRIVING THE VEHICLE, THE VEHICLE STARTED TO SHAKE AND THEN LOST THE ABILITY TO MOVE. CHECK ENGINE LIGHTS CAME ON. VEHICLE ENGINE WOULD RUN BUT VEHICLE WOULD NOT MOVE FORWARD OR REVERSE. VEHICLE HAD TO BE TOWED TO LOCAL MITSUBISHI DEALERSHIP. ENTIRE TRANSMISSION HAD TO BE REPLACED. *TR

NHTSA ODI 10638179

LIKE ANOTHER POST I SAW. AFTER GOING THROUGH THE CAR WASH THE ROOF WAS DENTED FROM THE BLOWERS WHILE EXITING THE CARWASH. I HAVE TO PAY OUT OF POCKET TO FIX THE ROOF THOUGH I DIDN'T DO ANYTHING AT ALL. JUST A FLIMSY THIN ROOF IN THE FRONT ABOVE THE WINDSHIELD. *TR

NHTSA ODI 10633545

WHILE DRIVING THE FCM, (FRONT CRASH MITIGATION), AND ACC, (ADAPTER CRUISE CONTROL), LIGHTS CAME ON WITH MESSAGE "SERVICE REQUIRED". I TOOK THE CAR TO THE DEALER THEY COULD FIND NOTHING WRONG. A MONTH LATER THEY CAME ON AGAIN, THE DEALER COULD FIND NOTHING WRONG. THE NEXT TIME THE LIGHTS CAME ON IT WAS "AIRBAG SERVICE REQUIRED". I TOOK THE CAR TO THE DEALER, THEY DIAGNOSED THE ECU GOING BAD. NOW, WHEN A LIGHT COMES ON, WHICH IS OFTEN, I DON'T HAVE ANY IDEA IF SOMETHING IS REALLY NOT WORKING. THEY TOLD ME IT WOULD BE A WEEK TO GET THE PART, TODAY THEY TOLD ME THE PART IS ON BACK ORDER. I AM NOT HAPPY ABOUT HAVING THIS PROBLEM WITH A SIX MONTH OLD CAR. I ALSO FIND IT ODD THAT A PART FOR A BRAND NEW CAR IS ON BACKORDER. *TR

NHTSA ODI 10622322

TL* THE CONTACT OWNS 2014 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE SEAT BELTS WERE NOT WORKING PROPERLY AND THE LATCH WOULD BECOME STUCK. A SMALL CHILD BECAME STUCK IN THE SEAT BELTS AND THE CONTACT HAD TO REMOVE THE CHILD BY HER FEET IN ORDER TO REMOVE HER FROM THE SEAT BELT. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE AT THE TIME OF FAILURE WAS 7,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10615889

WENT THROUGH CAR WASH BLOWERS AT END OF WASH LITERALLY DENTED ROOF. AFTER SURVEYING DAMAGE CAME TO CONCLUSION THE METAL ON THE ROOF IS EXTREMELY THIN. THERE IS VERY LITTLE SUPPORT AND SAFETY. *TR

NHTSA ODI 10584666

THE FIRST TIME I DROVE THIS VEHICLE IN THE SNOW I REALIZED THAT THE WIPERS ARE PLACED BELOW THE HEATED PART OF THE WINDSHIELD. THIS CAUSES THE WIPERS TO FREEZE UP AND NOT CLEAR THE WINDSHIELD PROPERLY REDUCING VISIBILITY. I THINK THAT AN ANGLED WIPER ARM THAT PLACES THE WIPER OVER THE DEFOG WOULD CORRECT THE PROBLEM.I'VE DRIVEN IN SNOWY WEATHER TWICE SINCE AND IT HAS HAPPENED EACH TIME. *TR

NHTSA ODI 10556431

THE CENTER SEAT BELT IS VERY UNSAFE. ONCE THE LATCH IS RELEASE, IT GOES BACK TO THE TOP CORNER, BUT IT HIT MY SON IN THE EYE AND FOREHEAD. ONCE YOU REMOVE THE SEAT BELT( CENTER PASSENGER), THE BELT ROLLS UP VERY QUICKLY(UPPER BACK CORNER), SO THE PASSENGER ON THE THIRD ROW HAS TO BE CAREFUL. I HAVE THREE BOYS AND THEY ARE NOT VERY CAREFUL AND THEY ALSO ASSUME THAT THE SEAT BELT WOULD NOT ROLL UP SO QUICKLY. IT VERY UNSAFE AND BAD DESIGNED. *TR

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