What 284 owners told NHTSA about the 2014 Mercedes-benz C-class Hybrid

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF SOUTH ORLANDO, 4301 MILLENIA BLVD, ORLANDO, FL 32839, (888) 398-3936) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR

NHTSA ODI 11084615

I OWN A 2014 MERCEDES-BENZ C300. I RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 17V627 (AIR BAGS). HOWEVER, THE PARTS TO COMPLETE REPAIR ARE STILL UNAVAILABLE. THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME TO FIX THE PROBLEM AS THE RECALL NOTICE WAS RECEIVED 6 MONTHS AGO. THE DEALER (MANSFIELD MOTOR GROUP 1493 PARK AVE WEST MANSFIELD OHIO 44906) WAS CONTACTED AND HAS AGAIN CONFIRMED THAT THE PARTS ARE NOT AVAILABLE FOR THE RECALL REMEDY. THE VIN TOOL CONFIRMS RECALL PARTS ARE NOT AVAILABLE.

NHTSA ODI 11083646

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, IT ROLLED FORWARD ONTO THE LAWN. ON ANOTHER OCCASION, WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE INSTRUMENT PANEL DISPLAYED 'CAR WILL ROLL'. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.

NHTSA ODI 11083275

WHILE SLOWING TO APPROACH A PARKING SPACE, THE CAR SPED FORWARD AND JUMP THE CURVE CRASHING INTO A STOREFRONT. NO ONE INJURED. STEPPING ON THE BRAKES DID NOT STOP OR EVEN SLOW DOWN THE CAR.

NHTSA ODI 11081778

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE DEALER FLETCHER JONES MOTORCARS (LOCATED ON JAMBOREE RD, NEWPORT BEACH, CA 92600) STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT

NHTSA ODI 11081235

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER FIVE MONTHS AGO. THE DEALER (PLAZA MERCEDES-BENZ, 11910 OLIVE BLVD, CREVE COEUR, MO 63141) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11079858

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION ON DECEMBER 17, 2017. MERCEDES-BENZ OF AUGUSTA (3061 WASHINGTON ROAD, AUGUSTA, GA 30907, 707-860-11111) STATED THAT PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11078394

2014 MERCEDES-BENZ C250. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

NHTSA ODI 11074867

I NEED TO HAVE THE RECALL TAKEN CARE OF. NOTHING HAPPEN YET!

NHTSA ODI 11074566

TAKATA RECALLS

NHTSA ODI 11066796

CAR SUBJECT TO RECALL #17V627 DATED OCT. 6, 2017. DEALER ADVISES NO REMEDY AVAILABLE MORE THAN 3 MONTHS LATER. RISK IS INADVERTENT AIRBAG DEPLOYMENT THAT CAN CAUSE INJURY OR INCREASE RISK OF A CRASH. PROBLEM ALSO PREVENTS MY SELLING THE CAR. PLEASE HELP.

NHTSA ODI 11065866

DID NOT RECEIVE NOTICE REGARDING RECALL ONLY RECEIVED NOTICE THAT THE COMPANY WAS FILING BANKRUPTCY REGARDING THIS RECALL

NHTSA ODI 11065706

MERCEDES HAS HAD A RECALL ON MY PASSENGER AIR BAG AND HAVEN'T DONE ANYTHING YET FOR OVER A YEAR. THEY SAID THEY DIDN'T HAVE THE PARTS TO REPLACE THE AIRBAG. THIS IS A SAFETY ISSUE.

NHTSA ODI 11065736

I RECEIVED A RECALL NOTICE FOR THE TAKATA AIRBAG INFLATORS. MY MERCEDES IS AFFECTED; HOWEVER, THERE HAS NOT BEEN A FIX PROVIDED

NHTSA ODI 11065040

TAKATA RECALL HEADLIGHT, MODULES COMPONENT CONTROLLING THE HEADLIGHT, AND THE SEAL. MOIST GETS IN THE HEADLIGHT AND DAMAGES THE LIGHT. HAD TO PLACE ON BOTH HEADLIGHTS AND THE MODULES UNITS IN THE BACK OF HEADLIGHTS THAT CONTROLS ALL LIGHTS. WAS IN MOTION BOTH TIMES. DASHBOARD INDICATED CHECK ALL LIGHTS; IT WAS CORRECT. BOTH NEEDED SERVICED

NHTSA ODI 11064246

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (MERCEDES-BENZ OF SAN JOSE, 3000 E CAPITAL EXPY, SAN JOSE, CA 95148) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11063740

WHILE IN MOTION (DRIVING) ANOTHER DRIVER TURNED IN FRONT OF ME, CAUSING ME TO T-BONE HER (POLICE REPORT WITH DESCRIPTION ATTACHED). I SLAMMED ON BRAKES TO TO LESSEN THE UNAVOIDABLE IMPACT. I ESTIMATE MY SPEED AT 30-35 MPH. MY AIRBAGS FAILED TO DEPLOY. MY CAR WAS TOTALED, AS WAS THE OTHER DRIVER I HIT. I HAD 2 SPIRAL METACARPAL FRACTURES IN MY LEFT HAND FROM HITTING THE STEERING WHEEL THAT REQUIRED SURGICAL PLACEMENT OF TWO PLATES AND 12 SCREWS, AND MY KNEES HIT THE DASH BOARD, MY RIGHT HIP BRUISED FROM SEATBELT,I SPRAINED NECK AND BACK AND PARTIALLY TORN LEFT ROTATOR CUFF. ALL OF THE OTHER DRIVERS AIRBAGS DEPLOYED, AND SHE WALKED AWAY FROM THE ACCIDENT. NOT ONE OF MY AIRBAGS DEPLOYED.I WAS TAKEN TO THE EMERGENCY ROOM VIA AMBULANCE FROM THE SCENE. MY LEFT PANT LEG WAS CUT BY PARAMEDICS TO SEE MY KNEE THAT HAD OBVIOUS BRUISING AND SWELLING. I WAS DISCHARGED BEING TOLD I NEEDED TO FOLLOW UP WITH A HAND SURGEON TO HAVE MY BONES IN MY HAND REPAIRED AFTER X RAYS. I'VE BEEN OUT OF WORK SINCE THE ACCIDENT. I GO TO HAND THERAPY 3XS A WEEK AND PT AND CHIRO 2XS A WEEK. NOT SURE IF I NEED TO HAVE ADDITIONAL SURGERIES ON MY SHOULDER AND WRIST

NHTSA ODI 11062682

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (STEERING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A MONTH AGO. THE DEALER (RAY CATENA OF UNION, 2585 US-22, UNION, NJ 07083, (908) 379-7200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 27,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11061274

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF HUNTINGTON (1103 E JERICHO TURNPIKE, HUNTINGTON, NY 11743) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT *TR

NHTSA ODI 11061276

INOP DRIVER DOOR INTERIOR HANDLE. DEFECT AFFECTS THE SAFETY INTEGRITY OF THE PRODUCT. TOOK IT TO DEALER FOR WARRANTY REPAIR 6 MONTHS AGO AND THEY STILL ARE UNABLE TO FIX IT.

NHTSA ODI 11058485

TAKATA RECALL - I RECEIVED NOTIFICATION IN OCTOBER 2017 TK HOLDINGS INC.'S CHAPTER 11 BANKRUPTCY. THIS WAS THE FIRST NOTIFICATION THAT I RECEIVED THAT MY 2014 MERCEDES C300 HAD A RECALL. THE MANUFACTURER AND DEALER NEVER PROVIDED ONE. I LOOKED UP ON-LINE REGARDING THE RECALL AND DISCOVERED MY CAR IS AFFECTED. I HAD SCHEDULED SERVICES AT THE DENVER MERCEDES DEALERSHIP ON 12/28/17 AND TOOK IN THE DOCUMENTATION I HAD RECEIVED/DISCOVERED ON-LINE AND ASKED MY SERVICE REP ABOUT IT. HE TOLD ME THAT I NEEDED TO GO ON-LINE AND REGISTER. THAT WAS IT. IF MY CAR HAS BEEN RECALLED FOR A SAFETY REASON I CERTAINLY DESERVE MORE OF AN EXPLANATION THAN BEING TOLD TO GO REGISTER ON-LINE. WHEN WILL THE DEFECT BE RECTIFIED AND WHEN WILL THE MANUFACTURER/DEALER CORRECT THE DEFECT SO THAT I AM NOT IN DANGER?

NHTSA ODI 11057644

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF RICHMOND AT (804) 755-9300 (8225 W. BROAD ST., HENRICO, VA 23294) AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11057295

STEERING WHEEL SPRING GROUNDING PROBLEM CAN ACCIDENTALLY DEPLOY AIRBAG. RECALLED IN OCT 2017 BUT I'M TOLD PARTS WILL NOT BE AVAILABLE UNTIL MAY 2018. THIS IS AN UNREASONABLY LONG TIME. I WENT TO TRADE-IN THIS CAR TO PURCHASE A NEW ONE AND WAS TOLD THAT NO DEALER CAN SELL A CAR WITH A PENDING SAFETY RECALL EXCEPT "AS IS" THROUGH AN AUTO AUCTION, WHICH LOWERS THE VALUE OF MY CAR BY OVER $2,000 VERSUS A NORMAL DEALER TRADE. HOW DO I RECOVER THIS LOSS WITHOUT SUING MERCEDES? ARE THERE ANY GOVERNMENT REMEDIES OTHER THAN PRIVATE LAWSUIT?

NHTSA ODI 11056561

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CRITZ | MERCEDES-BENZ OF SAVANNAH DEALER (7000 ABERCORN ST, SAVANNAH, GA 31406) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11055860

TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WILMING TON LOCATED AT 3801 LANCSTER PIKE, WILMINGTON, DE WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11052450