What 284 owners told NHTSA about the 2014 Mercedes-benz C-class Hybrid

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING 65 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE DUE TO AN ABRUPT STOP. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED MINOR INJURIES AND PAIN THAT REQUIRED MEDICAL ATTENTION AND A PHYSICAL THERAPIST. THE VEHICLE WAS TOWED TO AN UNKNOWN BMW COLLISION AUTO CENTER. THE VEHICLE WAS NOT DECLARED TOTALED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

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TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE DEALER (MERCEDES-BENZ OF ALEXANDRIA, 200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) INSPECTED WHAT WAS REQUIRED TO SERVICE THE VEHICLE, BUT WERE UNABLE TO DETERMINE WHEN THE REMEDY AND PART WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL: TO DATE NOTHING HAS HAPPENED. HOWEVER, MY AUTO IS LISTED IN THE AIRBAG RECALL NOTICE AS HAVING DEFECTIVE GROUNDING IN THE STEERING COLUMN WHICH COULD LEAD TO A PREMATURE DEPLOYMENT OF THE AIRBAG.

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TAKATA RECALL: MY MERCEDES DEALER CANNOT REPAIR OR REPLACE THE AIR BAG, CAUSING ME TO CONTINUE TO DRIVE AN UNSAFE VEHICLE AND RISK PERSONAL INJURY OR DEATH.

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I CALLED MY COMPANY THEY SAID WE DO NOT HAVE THE PARTS

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TAKATA RECALL MERCEDES HAS OPEN RECALL ON A GROUND WIRE THAT MAY MALFUNCTION CAUSING AIRBAGS TO DEPLOY BUT THERE SEEMS TO BE NO FIX OFFERED

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I HAVE RECEIVED A NOTICE EARLIER THIS YEAR REGARDING MY AIRBAG RECALL AND STILL NO DEALER CAN TELL ME WHEN THE REPLACEMENT WILL BE IN. JUST YESTERDAY 10/26/2017 I RECEIVED A MAILER NOTICE THAT TK HOLDINGS HAS FILED FOR CHAPTER 11. HOW DO I GET THIS ISSUE RESOLVED?

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THERE IS A RECALL ON MY C-250 CONCERNING THE TAKATA AS WELL AS THE STEERING COLUMM WAS TOLD THAT IT COULD CAUSE AIRBAG TO DEPLOY AT ANY TIME. HOWEVER, WHEN I CALLED MERCEDES THEY SAID TO WAIT UNTIL THE SRS LIGHT CAME ON AND STOP IMMEDIATELY CALL FOR A TOW AND THEY WOULD BRING IT IN AND COULD TAKE QUITE SOME TIME TO GET PARTS AND REPAIR. IN MY UNDERSTANDING IF THE AIR BAG SHOULD DEPLOY DOING 70 MPH ON THE HIGHWAY IT WOULD ENDANGER MANY LIVES. NOT SURE I CAM COMFORTABLE WITH THE ANSWERS I GOT FROM MERCEDES. WHAT SHOULD I DO NEXT.

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TAKATA RECALL NOTICE RECEIVED IN THE MAIL. I CONFIRMED MY CAR WAS INCLUDED IN THE TAKATA AIRBAG RECALL VIA WWWAIRBAGRECALL.COM AND CALLED PARK PLACE MERCEDES IN GRAPEVINE, TX. THE SERVICE REPRESENTATIVE INSISTED MY CAR WAS NOT RECALLED. SHE WAS RUDE AND JUST KEPT SAYING IT WAS NOT RECALLED. BTW, THIS HAPPENED OCTOBER 25, 2017. THE DROP DOWN BELOW WOULD ONLY LET ME ENTER OCTOBER 24 OR BEFORE.

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I WAS DRIVING ON GLADES ROAD, BOCA RATON, FL. I HEARD A LOUD NOISE, SAW SMOKE AND LOST MY POWER STEERING. I MANAGED TO PULL INTO TOWN CENTER MALL, GOT OUT OF THE CAR AND SAW THAT THE CAR WAS ON FIRE. THE BOCA RATON POLICE CAME, #5 FIRE DEPARTMENT CAME. THE FIRE WAS PUT OUT AND THE CAR WAS TOWED TO MERCEDES OF DELRAY.

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STATIONARY VEHICLE'S DOOR LATCH STOPPED WORKING WHILE TRYING TO EXIT THE CAR. THE LATCH IS LOOSELY MOVING AROUND WITH NO CONNECTION TO THE DOOR LOCK WHATSOEVER.

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I HAD BEEN DRIVING ON THE FREEWAY, GOT OFF ONTO A SIDE ROAD AND WHEN APPROACHING A STOP LIGHT WHILE BRAKING: MY CAR COMPLETELY DIED (WHILE IN DRIVE). THE MOTOR SHUT OFF, THE ELECTRICAL DASH SYSTEM LIGHTS ALL WENT OFF AND THE HAZARD TRIANGLE SYSTEM CAME ON (WITH THE SYMBOL OF AN EXCLAMATION MARK(!) INSIDE THE TRIANGLE). AFTER ABOUT A MINUTE AND A HALF, I PUT IT IN PARK, AND IT RESTARTED. SCARY! I HAD A FULL TANK OF GAS.

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WHEN THE OUTSIDE AIR INTAKE IS COVERED WITH SNOW OR ICE IT WILL NOT ALLOW OUTSIDE AIR INTO THE HVAC SYSTEM. THIS CAUSES THE FRONT WINDOW DEFROSTER TO NOT BE ABLE TO BLOW AIR ON THE WINDSHIELD TO CLEAR THE WINDSHIELD. THIS IS A VERY DANGEROUS DESIGN FLAW ON BEHALF OF MERCEDES BENZ. IF HOT WATER IS POURED OVER THE OUTSIDE AIR INTAKE SCREEN THE BLOWER WILL OPERATE PROPERLY, BLOWING HOT AIR TO DEFROST THE FRONT WINDSHIELD. ONLY HAPPENS IF THE CAR IS OUTSIDE WITH SNOW OR ICE BUILDUP TO BLOCK AIRFLOW INTO THE HVAC SYSTEM. DEFROSTER WILL WORK PROPERLY IF NO SNOW OR ICE IS COVERING THE AREA.

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THOUGH I APPEAR TO HAVE MANAGED ONLY MINIMAL INJURY IN THE RANDOM MALFUNCTIONING DEPLOYMENT OF MY STEERING WHEEL AIRBAG WITHOUT BEING INVOLVED IN AN ACCIDENT OR COLLISION, I WAS EXTREMELY LUCKY MY CAR'S AIRBAG DIDN'T DEPLOY WHILE I WAS DRIVING 50, 60 OR 70 MPH. I WAS ACTUALLY PARKED WHEN THE AIRBAG DEPLOYED. KEYS WERE IN THE IGNITION AS WELL. EVEN IF THE CAR IS REPAIRED, IT COULD HAPPEN AGAIN AND EVEN LEAD TO FATALITIES OF MYSELF, MY FAMILY AND OTHER ADJACENT VEHICLES' PASSENGERS ON THE ROAD. MY WIFE PERSONALLY DOESN'T WANT TO RIDE IN THAT CAR KNOWING THIS COULD HAPPEN AGAIN. I DID A LITTLE INVESTIGATING AND I FOUND THAT MERCEDES-BENZ HAS A RECENT HISTORY OF THESE ISSUES. PLEASE SEE ARTICLE FROM NY TIMES BELOW. THE MB DEALERSHIP IS STILL TESTING MY CAR TO FIGURE THINGS OUT BUT MY MAJOR CONCERN IS WITH THE SAFETY OF MYSELF, MY FAMILY, OTHER DRIVERS, AND OTHER C 250 OWNERS. THE DEALERSHIP HAS STILL NOT TAKEN A STANCE SO THIS IS NOT SO MUCH A COMPLAINT AS IT IS A MAJOR SAFETY CONCERN WHICH SHOULD LEAD TO A RECALL. THANK YOU. MERCEDES-BENZ RECALLS 126,000 VEHICLES OVER PROBLEMS WITH AIRBAGS >>>PLEASE COPY AND PASTE IF LINK DOESN'T WORK<<< HTTPS://WWW.NYTIMES.COM/2015/11/05/BUSINESS/MERCEDES-BENZ-RECALLS-126000-VEHICLES-OVER-PROBLEMS-WITH-AIRBAGS.HTML?_R=0 *TR

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I WAS EXITING THE INTERSTATE AND MAKING A L TURN ONTO ANOTHER HIGHWAY. AS I AM IN THE TURN I HEAR A LOUD POP AND SEE THAT MY SUNROOF HAS SHATTERED. IT REMAINED INTACT AND DID NOT SHOWER ME WITH GLASS BUT IT IS CRACKED AND BOWED IT ON ALL CORNERS AND IS BOWED UP IN THE CENTER OF THE GLASS.

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AT FIRST THE CAR WOULD HAVE A LIGHT TICKING OR KNOCKING NOISE AFTER A 15-20 MINUTE RUN ON THE HIGHWAY AT 70 MPH. LAST WEEK, FRIDAY EVENING, I STARTED SMELLING SMOKE SOMETHING LIKE PLASTIC, ENOUGH TO MAKE YOU SEARCH FOR THE SOURCE. IT SEEM AS THOUGHT THE SMOKEY SMELL IS COMING FROM THE INSIDE BUT AFTER OPENING THE DRIVERSIDE DOOR THE BURNING SMELL IS COMING FROM UNDER THE CAR. ON YESTERDAY, MONDAY, FOUR DAYS SINCE I FIRST SMELL OF SMOKE, WHICH IS CONSISTENT NOW AND LOOKED AT BY A MECHANIC WHO SAID RUNNING OVER A PLASTIC BAG IS THE POSSIBLE PROBLEM. SOUNDED LOGICAL UNTIL A FEW HOURS LATER AFTER A 25 MILE HIGHWAY RUN AT 70+MPH THE CAR WAS SHAKING AND STUGGLING TO STAY ON. THE SMOKEY SMELL WAS ELEVATED AND THE POWERTRAIN LIGHT WAS ON. CALLED THE MECHANIC WHO TOLD ME TO PULL OVER, WAIT AND RESTART THE CAR. NOW I'M AFAID TO DRIVE THE CAR WHICH IS SCHEDULED FOR A DIAGNOSTIC TEST TODAY, TUESDAY, MAY 17, 2016. WHERE THERE'S SMOKE THERE'S FIRE,

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THE VEHICLE WAS PARKED IN A DRIVEWAY AND THE TRUNK WAS OPENED WHEN THE REAR WINDOW SHATTERED FOR NO APPARENT REASON. THE WINDOW WAS NOT STRUCK. THIS OCCURRED AFTER A 200 MILE HIGHWAY TRIP WITH NO ISSUES. OBVIOUSLY, IF THIS HAD HAPPENED ON THE HIGHWAY IT COULD HAVE BEEN A DIFFICULT SITUATION.

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RANDOM ENGINE STALL INVOLVING TURBO AND INTERCOOLER: WE PURCHASED THIS 2014 C250 WITH ROUGHLY 8,000 MILES FROM NEARBY MB DEALER. WE HAVE ENJOYED THE CAR IMMENSELY, EXCEPTION THIS VERY SERIOUS "DEFECT" WITH THE ENGINE. OBSERVED ON THREE SEPARATE OCCASIONS, THIS PROBLEM IS VERY SERIOUS AND COULD LEAD TO POTENTIAL COLLISION WHILE PASSING ANOTHER VEHICLE, BECAUSE THE ENGINE "STALLS" UNDER INTENSE ACCELERATION RANDOMLY, LEAVING ONLY ONE CYLINDER WORKING. WITH THIS ONE REMAINING CYLINDER, THE CAR CAN BARELY BE OPERATED, SHAKING ETC., BUT CAN BE MANEUVERED OFF THE ROAD IF POSSIBLE IN TRAFFIC, SHUT OFF, AND RE-STARTED WITHOUT ANY AFTER-AFFECTS. WE TOOK TO THE DEALER TWICE, AND BOTH TIMES THE MB DEALER ADMITS THERE IS A VERY REAL PROBLEM WITH, ALLEGEDLY, THE "INTERCOOLER," AND THAT "ALL C250 ENGINES HAVE THIS SAME POTENTIAL PROBLEM," AND FURTHERMORE, MERCEDES DOES NOT CURRENTLY HAVE A SOLUTION OR FIX, BUT IS WORKING ON IT. NOTE: IT'S BEEN SIX MONTHS SINCE I REPORTED MY INITIAL PROBLEM AND HAD IT RECORDED (FILED AT THE DEALER). THE CAR COMPUTER DOES INDICATE THE PROBLEM EXISTS, AND RECORDS EACH INCIDENT. PROBLEM: MB DOES NOT HAVE A SOLUTION CURRENTLY. IT IS VERY DANGEROUS TO HAVE THE CAR UNDER FULL ACCELERATION IN SPORT MODE, AND THEN THE CAR SUDDENLY WITHOUT WARNING SHUTS DOWN ("COMPUTER GENERATED STALL"). I WAS FORTUNATE TO BE GOING VERY FAST MERGING ONTO INTERSTATE TRAFFIC, THEN ABLE TO GET OFF THE ROAD BEFORE I WAS REAR-ENDED. THIS SAME SCENARIO HAS OCCURRED ON TWO OTHER OCCASIONS WITHOUT ANY ACCIDENT, AND WHILE MOTOR WAS NOT EVEN HEAVILY STRESSED AS THE INITIAL INCIDENT.

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TL* THE CONTACT OWNED A 2014 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, A CRASH WAS ATTEMPTED TO BE AVOIDED CAUSING THE CONTACT TO CRASH INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED FACE LACERATIONS AND THE PASSENGER SUSTAINED A SHOULDER INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.

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TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C250. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A LEAK COMING FROM THE RADIATOR AND THE TRANSMISSION. IN ADDITION, THE CONTACT NOTICED FUEL FUMES COMING FROM THE OIL PAN AND DIP STICK IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE AND STATED THAT THE VEHICLE FUNCTIONED AS INTENDED. IN ADDITION, THE MECHANIC WAS UNABLE TO FIND ANY LEAKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

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I LEASED MY VEHICLE IN NOVEMBER OF 2013. THE VEHICLE IS DRIVEN TO AND FROM WORK AND IN THE BEGINNING I NEVER HAD A PROBLEM. A FEW MONTHS AGO I WAS DRIVING DOWN THE FREEWAY AT 70 MPH AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE LOST POWER. THE VEHILE WOULD VIOLENTLY SHAKE WHE TRYING TO ACCELERATE. I MANGED TO CONTINUE TO DRIVE FOR ABOUT ANOTHER 30 MINUTES AND MADE IT TO THE DEALER AND TURNED THE CAR OFF BUT ONCE THEY RESTARTED IT THE CAR RAN FINE. SINCE THEN THEN CAR WILL RANDOMLY LOOSE POWER ALL OF A SUDDEN IT HAS BEEN TO THE DEALER 3 OR 4 TIMES AND THEY KEEP IT FOR A WEEK AND THEN GIVE IT BACK AND SAY THAT THEY WERE NOT ABLE TO RECREATE THE ISSUE. I HAVE ALMOST BEEN HIT ONCE SO FAR AND WHEN I LET MY BROTHER USE THE CAR HE WAS ALMOST HIT WHILE MAKING A LEFT TURN BECAUSE OF THE RANDOM POWER LOSS. I HAVE CONTACTED MBUSA AND SPOKE WITH SOMEONE NAMED JUAN. I CONTINUED TO CALL HIM ANS TAKE THE VEHICLE TO THE DEALER EVERYTIME IT HAPPENED EXPRESSING MY CONCERNS ABIUT THE CAR AS WELL AS SAFETY. JUAN INTIALLLY ACTED AS IF HE CARED BUT THAT WAS SHOR LIVED AS HE FINALLY CALLED BACK ON 10/2/15 AND EXPLAINED THAT HIS MANAGERS AND MBUSA WERE UNABLE TO CREATE THE ISSUE AT THE DEALER LEVEL SO THERE IS NOTHING THEY WILL DO AT THIS POINT... AT THAT POINT I REALIZED THAT THERE IS NOTHING THAT MBUSA WILL DO FOR ME AND THAT I WILL CONTINUE TO FORCED TO DRIVE AND PAY FOR A VERY UNSAFE VEHICLE.

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I BOUGHT A 2014 C250 MERCEDES WITH CONTINENTAL TIRES DOT: HW4TNXH61413 IN NOVEMBER OF 2013. TWO OF THE FOUR TIRES CONTINUE TO LOSE TIRE PRESSURE AND HAVE DEVELOPED SIDE WALL BUBBLES. THE CAR IS DRIVEN DAILY AND HAS 20,000 MILES ON IT.

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LEASED OUR MERCEDES AND SHORTLY AFTERWARDS WE STARTED EXPERIENCING HESITATION, LAGGING AND EVEN STALLING OF THE VEHICLE AS WE TRIED TO ACCELERATE. TWICE THE VEHICLE HAS STALLED AS WE PULLED INTO TRAFFIC, NARROWLY ESCAPING POSSIBLE INJURY AND DAMAGING SEVERAL CARS. HESITATION HAS OCCURRED WITHOUT WARNING, (PRESSING ON ACCELERATOR AND THE ENGINE DOES NOT RESPOND BY EVIDENCE OF NO RPM INCREASE). AGAIN, THIS HAS OCCURED NUMEROUS TIMES. WE HAVE HAD THE VEHICLE BACK TO MERCEDES FOUR TIMES, FOR A TOTAL OF 39 DAYS!!!! AND STILL TO THIS DAY, THE VEHICLE STILL HAS THE ISSUE, WHILE MERCEDES CLAIMS THERE ISN'T A PROBLEM WITH THE VEHICLE. THEY HAVE GIVEN US EVERY EXCUSE IN THE BOOK OF WHY NO PROBLEM EXISTS, EVEN AFTER THE SERVICE MANAGER STATED THAT THE CAR HAS A 6 SECOND DELAY WHICH IS UNACCEPTABLE!!!!!!! TWO DIFFERENT INDIVIDUALS HAVE DROVE THE VEHICLE AND EXPERIENCED THE SAME HESITATION PROBLEM. THE CAR IN OUR EYES IS A HAZARD TO THE STREETS AND HIGHWAYS OF THE STATE OF FLORIDA. WE ARE PAYING FOR A CAR THAT IS DANGEROUS AND HAS THE HIGH PROBABILITY OF CAUSING AN ACCIDENT WITH CATASTROPHIC RESULTS...........

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THIS IS IN REGARDS TO THE CONTINENTAL CONTI PRO CONTACT TIRES BEING DEFECTIVE. I HAVE 2 TIRES THAT WERE ON MY CPO 2014 MERCEDES BENZ THAT I PURCHASED A FEW MONTHS AGO THAT HAVE DEVELOPED BUBBLES IN THE SIDEWALL FROM NO IMPACT. I PUT LESS THAN 9,000 MILES BEFORE THE DEFECT SURFACED. MY DEALERSHIP SAYS THAT THEY AREN'T WARRANTED OR DEFECTIVE? THIS IS AN EXTREME SAFETY HAZARD AND A CAR THAT MY FAMILY DRIVES DAILY. I HAVE STARTED CONTACT DIRECTLY WITH CONTINENTAL.

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TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 65 MPH, A WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED AND BECAME INOPERABLE. THE VEHICLE WAS ABLE TO BE RESTARTED AND WAS TOWED BY THE DEALER, WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

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