What 284 owners told NHTSA about the 2014 Mercedes-benz C-class Hybrid

TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) WAS RECEIVED IN OCTOBER OF 2017. THE DEALER (MERCEDES-BENZ OF FT. LAUDERDALE, 2411 S. FEDERAL HIGHWAY, FT LAUDERDALE, FL) INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE RECALL WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE SUPPLEMENTAL RESTRAINT SYSTEM (SRS) WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SRS WARNING INDICATOR WAS RESET. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (MERCEDES-BENZ OF TAMPA, 4400 NORTH DALE MABRY HIGHWAY, TAMPA, FL 33614, (813) 579-2138) WHERE IT WAS DIAGNOSED THAT THE SRS WARNING INDICATOR NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 34,200. *TT CONSUMER STATED CALLED MERCEDEZ BENZ HOTLINE & CUSTOMER SERVICE TWICE. 1ST THEY TOLD IF SRS LIGHT WAS ON TO STOP DRIVING CAR IMMEDIATELY & HAVE IT TOWED TO THE DEALER- WHICH I DID ON 12-13-17. SRS LIGHT WAS RESET BY DEALER AFTER HAVING CAR FOR 5 DAYS ON 1-2-18 LIGHT (SRS) CAME ON AGAIN& I HAD CAR TOWED TO DEALER AGAIN. AT THIS TIME DEALER TOLD THERE WAS NOTHING MORE THEY COULD DO FOR ME. UPDATED 10/9/18*JB

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLETCHER JONES IMPORTS (7300 W SAHARA AVE, LAS VEGAS, NV 89117, (702) 364-2700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING AT AN UNKNOWN SPEED, THE SRS INDICATOR SUDDENLY ILLUMINATED. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) IN OCTOBER OF 2017. AFTER NOTIFYING THE DEALER (FLETCHER JONES MERCEDES-BENZ IN LAS VEGAS, NV), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, (305) 707-0147) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT

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I WAS DRIVING ON THE FREEWAY AT AROUND 9AM CST HEADED TO DFW AIRPORT WHEN ALL OF A SUDDEN I JUST HEARD A LOUD BANG. I IMMEDIATELY FELT PRESSURE IN MY EARS AND IT NOW FELT LIKE THERE WAS A WINDOW OPEN. HAVING PULLED OUT TO A SAFE SPOT ON THE SIDE OF THE FREEWAY TO INSPECT THE VEHICLE, I WAS SHOCKED TO SEE THE SUNROOF GLASS IS WHAT HAD EXPLODED.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RBM OF ATLANTA INC., 7640 ROSWELL RD, ATLANTA, GA 30350, 770-390-0700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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HI, WE WERE LIVING IN THE USA AND RECENTLY MOVED TO CANADA AND IMPORTED OUR CAR AS WELL. THIS IS WHEN WE REALIZED THAT THERE IS AN ACTIVE RECALL ON OUR CAR. BECAUSE OF THIS RECALL WE ARE NOT ABLE TO COMPLETE THE INSPECTION AND REGISTER OUR CAR IN CANADA. WE HAVE BEEN FOLLOWING UP WITH MERCEDES USA FOR MORE THAN 6 MONTHS NOW AND NO UPDATE ON THIS. KINDLY HELP US IN THIS REGARD.

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TAKATA RECALL. CONSUMERS HAVE BEEN IN A WAITING PERIOD FOR A TRAGEDY TO HAPPEN WITH THE SRS . WHEN WILL A SOLUTION BE PROVIDED BY THE MANUFACTURER AND AVAILABLE TO CONSUMERS? I DO NOT WANT ANYTHING TO HAPPEN TO ME OR MY FAMILY MEMBERS BECAUSE OF A SLOW OR NO RESPONSE IN SOLVING THIS SRS PROBLEM. I DO NOT NEED THE MONEY, BUT I DO WANT TO KEEP MY HEALTH AND LIFE!!

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN DIEGO AT (858) 569-6900 (LOCATED AT 4750 KEARNY MESA RD, SAN DIEGO, CA 92111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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THE DRIVER'S SIDE INTERIOR DOOR HANDLE IS DEFECTIVE AND BROKEN. MBUSA REFUSES TO HONOR EXTENDED WARRANTY TO REPLACE DEFECTIVE PARTS.

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I WAS IN A HEAD ON COLLISION AND THE AIRWAY DID NOT DEPLOY

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE SRS INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND CAUSED THE CONTACT TO SUSTAIN RIB INJURIES AND A BROKEN TOE, WHICH REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE OF THE INJURIES TO THE OTHER DRIVER. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO COLLISION CENTER. THE DEALER WAS NOT CONTACTED TO DETERMINE THE CAUSE OF THE AIR BAG FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.

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MY STEERING WHEEL STARTED TO CLICK WHEN I TURNED IT, DIDN'T THINK ANYTHING OF IT. I WAS RECENTLY PULLING INTO A PARKING SPOT AND MY STEERING WHEEL MADE A LOUD POP AND GOT STUCK, THEN A LOUD CRACK AGAIN AND STARTED TO WORK. IT STILL CLICKS AND NOW MY PASSENGER AIRBAG LIGHT IS ON PERMANENTLY. I WENT TO THE DEALERSHIP IN OXNARD AND THEY SAID IT WOULD BE 175 TO CHECK ABOUT THE AIRBAGS EVEN THOUGH THERE IS A RECALL. THEY ALSO SAID THEY DON'T HAVE THE PARTS NEEDED TO MY STEERING WHEEL. I DO NOT FEEL SAFE AT ALL DRIVING THIS CAR. THE HORN DOESN'T WORK AND NEITHER DO ANY OF THE BUTTONS ON MY STEERING WHEEL.

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TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ C250. WHILE DRIVING 60 MPH, THE VEHICLE CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN RETRIEVING THE VEHICLE FROM THE DEALER AND THAT THE VEHICLE HAD BEEN AT THE DEALER FOR THREE MONTHS. THE POLICE DEPARTMENT WAS CALLED, BUT A POLICE REPORT WAS NOT FILED. NO INJURIES WERE SUSTAINED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO MERCEDES BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409). THE MANUFACTURER INSPECTED THE VEHICLE AND STATED THAT THEY WERE NOT LIABLE FOR THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,200.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER SEVEN MONTHS AGO. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. SEVERAL MONTHS AGO, THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF EASTON (4300 MORSE CROSSING, COLUMBUS, OH 43219, (614) 291-2007) IN MARCH OF 2018 AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE AND WOULD BE RELEASED ON MARCH 16, 2018. THE PARTS WERE STILL NOT AVAILABLE AND THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THEY WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ C250W. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO DECELERATE ON ITS OWN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, 561-689-6363) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHILE DRIVING BACK HOME AT APPROXIMATELY 30 MPH, THE DRIVER HEARD A HISSING SOUND AND DARK SMOKE GUSHED FROM UNDERNEATH THE HOOD WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. FLAMES APPROXIMATELY SEVEN FEET HIGH POURED OUT FROM THE HOOD AND ENGULFED THE ENTIRE VEHICLE. THE POLICE AND FIRE DEPARTMENTS WERE CALLED TO THE SCENE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED BACK TO THE DEALER. THE DEALER STATED THAT THE FAILURE WAS NOT CAUSED BY THE PREVIOUS REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 50,187.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS DO TO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS AS THE RECALL NOTICE WAS RECEIVED IN NOVEMBER OF 2017. THE DEALER (MERCEDES-BENZ OF WHITE PLAINS, 50 BANK ST, WHITE PLAINS, NY 10606) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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I WAS STOPPED IN FRONT OF MY GARAGE (WAITING FOR THE DOOR TO GO UP). WHEN I LIGHTLY PRESSED ON THE GAS PEDAL TO PULL IN, THE ENGINE ROARED AND THE CAR SUDDENLY LEAPED FORWARD AT A VERY HIGH RATE OF SPEED, GOING THRU MY DETACHED GARAGE WALL. THE ACCELERATOR PEDAL STUCK AND I COULD NOT GET THE CAR TO STOP. I HAVE PULLED INTO THIS GARAGE THOUSANDS OF TIMES AND KNEW THIS WAS THE CAR. SLAMMING ON THE BRAKES COULD NOT STOP THE CAR BECAUSE IT WAS ACCELERATING TOO QUICKLY. HITTING THE BRICK FACADE OF THE CONDOMINIUM, BEYOND THE DETACHED GARAGE WAS THE ONLY THING THAT STOPPED THE CAR. NO AIRBAGS DEPLOYED, WHICH I THOUGHT THEY SHOULD HAVE BECAUSE OF THE IMPACT. EVEN THOUGH I ONLY TRAVELED APPROXIMATELY 30 FEET, THE CAR ACCELERATED SO QUICKLY, IT TOTALED THE CAR. THE CAR IS CURRENTLY UNDER RECALL AS OF NOVEMBER 2017, FOR A STEERING COLUMN ISSUE, WHICH INCLUDES IMPROPERLY GROUNDED COMPONENTS AND THE STEERING COLUMN CLOCK SPRING BEING BROKEN ISSUE RELATED TO THE AIRBAGS DEPLOYING WHILE DRIVING THE CAR. I HAVE TIRED SEVERAL TIMES TO HAVE THE CAR REPAIRED AND HAVE BEEN TOLD THE MERCEDES DEALERSHIP STILL DOES NOT HAVE THE PART. PER THE DEALERSHIP AND MERCEDES, I WAS ADVICED I WOULD RECEIVE A LETTER WHEN IT WAS AVAILABLE. I PURCHASED THE CAR USED AND HAVE SINCE FOUND OUT SINCE THIS IS THE THIRD RECALL ON THIS VEHICLE. I BELIEVE IT HAD TO BE SOMETHING WITH EITHER THE ACCELERATOR AUTOMATICALLY ENGAGING. IT WAS ALMOST LIKE THE CRUISE CONTROL QUICKED IN. SINCE IT IS UNDER RECALL FOR THE STEERING WHEEL RELATED ISSUE, I DON'T KNOW IF IT AFFECTED THE CRUISE CONTROL AND CAUSED THIS TO HAPPEN.

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I PURCHASED MY USED CAR AT JERRY DAMSON 3/17/18 AND THIS CAR HAS BEEN AT THE MERCEDES DEALER STATING THIS IS UNABLE TO DRIVE, THEY RESET A LIGHT THAT DAMSON DESCRIBED FROM REMOVING THE SEAT, IT APPEAR THAT IT HAS CAME BACK ON. IT WAS HERE THE ENTIRE 30DAYS WARRANTY I HAD. IM UPSET! IT WAS SMOKING AND CRACKING AND MAKING ALL SORTS OF NOISE ALONG WITH THE HORN AND BUTTONS DO NOT WORK. MERCEDES SAYS NO WAY TO FIX THIS AND CAN NOT DRIVE THIS UNSAFE CAR. I HAVE NOT HAD THIS CAR 10 FULL DAYS!! ITS STILL THERE. THEY ARE SAYING I SHOULD PAY FOR THIS AND IT CLEARLY STATES THAT MERCEDES WILL. HELP!!!!! MY CAR WAS IN MOTION. MY CAR IS STILL AT THE DEALER FOR THIS ISSUE HELP!!

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I PURCHASED MY USED CAR AT JERRY DAMSON 3/17/18 AND THIS CAR HAS BEEN AT THE MERCEDES DEALER STATING THIS IS UNABLE TO DRIVE, THEY RESET A LIGHT THAT DAMSON DESCRIBED FROM REMOVING THE SEAT, IT APPEAR THAT IT HAS CAME BACK ON. IT WAS HERE THE ENTIRE 30DAYS WARRANTY I HAD. IM UPSET! IT WAS SMOKING AND CRACKING AND MAKING ALL SORTS OF NOISE ALONG WITH THE HORN AND BUTTONS DO NOT WORK. MERCEDES SAYS NO WAY TO FIX THIS AND CAN NOT DRIVE THIS UNSAFE CAR. I HAVE NOT HAD THIS CAR 10 FULL DAYS!! ITS STILL THERE. THEY ARE SAYING I SHOULD PAY FOR THIS AND IT CLEARLY STATES THAT MERCEDES WILL. HELP!!!!! MY CAR WAS IN MOTION. MY CAR IS STILL AT THE DEALER FOR THIS ISSUE HELP!!

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF ARCADIA, 626-701-8904, 101 N SANTA ANITA AVE, ARCADIA, CA 91006) AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF PORTLAND, 605 SW NAITO PKWY, PORTLAND, OR 97201, (877) 683-1342) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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