What 447 owners told NHTSA about the 2014 GMC Acadia Denali

The contact owns a 2014 GMC Acadia. The contact received recall notification of NHTSA Campaign Number: 23V334000(Air Bags), and the vehicle was taken to the dealer several times for the recall repair; however, the contact was informed that the wrong parts were received. The contact was informed that the wrong color of part had been delivered. The contact stated that the issue had persisted for months. The manufacturer was made aware of the issue, and the contact was informed that the dealer would be contacted regarding the issue. Additionally, the contact stated the recall safety risk was major, and the contact was afraid that the vehicle would experience the failure. The contact had not experienced a failure.

NHTSA ODI 11679166

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

NHTSA ODI 11678233

Received a safety recall and called Greg Lair GMC to schedule repair. Service guy told me the part is backorder. Called first of June and dealer still says part backorder. Letter said the parts were available. Is the dealership just not wanting to comply with this recall?

NHTSA ODI 11672611

Gas gauge is incorrect. When I put fuel in the tank within min gauge drops to empty. Car sputters when idling. Car stalled 10x or more. Fuel pump has been replaced. Fuel pump module has been replaced. Did not fix the problem.

NHTSA ODI 11669154

The driver's side door cracking away from the frame. My safe was put at risk due to the potential of the door falling off. It's a known problem for GMC vehicles. Yes the vehicle was inspected by a body shop. No warning or message came up.

NHTSA ODI 11663597

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted; however, the contact was informed that parts were on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11663765

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11662719

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11659684

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11657194

Unknown

NHTSA ODI 11652679

The contact owns a 2014 GMC Acadia. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where the recall repair of NHTSA Campaign Number: 23V334000 (Air Bags); was performed; however, the failure persisted. The dealer was contacted and informed the contact that the failure was related to the front passenger's side air bag. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a complaint could not be filed. The failure mileage was unknown.

NHTSA ODI 11651758

2014 GMC Acadia Denali When accelerating the car is sputtering and slipping. The RPMs are increased. There is a delay in shifting and it is rough. The car jerks and has a pause when accelerating. This is an expensive repair. Is GMC going to help or make it a recall? My local mechanic suggests it gets repaired as soon as possible or sell it - am not comfortable selling it with a bad issue. Unsafe. GMC needs to correct this. GMC - do your part and make this right for your customers. I read many complaints regarding this issue. How many complaints does it take before GMC will make a recall on this issue? I also have a recall on the airbag. I have been having an issue with the light on for 2 years and called many times on it. Last year they said there was no active recall. I see now that there is one. I called and was told that I should have received a letter. I never received a letter of the official recall and the repair is covered. I am now waiting 4-8 weeks for the dealer to get the part in and for them to then call me to schedule an appointment. Why do they not have them in stock? I have been scared every time I drive my 2014 GMC Acadia knowing at any point the airbag could go off at any moment or if I was in an accident it may not inflate to save me. This is terrifying as a driver. Especially knowing that serious injury or death can happen. I hope GMC is going to do the right thing and make the transmission issue a recall and have parts on hand at dealers to get repairs fixed. What is GMC going to offer me and other customers to help pay for this serious issue to be fixed? As well as, pay for a rental car while waiting to get the issues resolved.

NHTSA ODI 11650609

I received a letter in 2022 regarding an airbag defect in my 2014 GMC Acadia which stated that they would call me when it is my turn to replace it. They airbag light or notification did not appear until 2024 which I called GMC to report it and schedule an service appointment. I was told that there was "NO DEFECT OR RECALL FOR AIRBAGS IN MY MODEL CAR" even after I explained the letter. I was then told I would have to pay 350 for it to be diagnosed then an additional costs for servicing. We continued to drive it as we do not have other options in HI. The airbag service light reappeared on [XXX] for 2 days and we are concerned why, where, how and who will take our complaint/life seriously? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11647283

Transmission failure - needed to replace the transmission Experienced rough shifting, slipping, or hesitation and then transmission failed while driving almost causing a multicar accident. This is a widely known issue for my vehicle year. GMC would not assist with any coverage of the repairs. This issue needs to be a recall.

NHTSA ODI 11645640

The contact owns a 2014 GMC Acadia. The contact stated that the AWD warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure with the air bags. The failure mileage for the AWD failure was approximately 175,000. Parts distribution disconnect.

NHTSA ODI 11644707

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the parts were available. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11634635

I've received a recall notice for my vehicle and the part to fix this issue has been on back order for over a year.

NHTSA ODI 11630945

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11629748

The contact owns a 2014 GMC Acadia. The contact stated while driving approximately 40 MPH, the air bag warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

NHTSA ODI 11626153

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 195,000. Parts distribution disconnect.

NHTSA ODI 11623757

The contact owns 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11621329

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11620597

The contact owns a 2014 GMC Acadia. The contact stated while driving 75 MPH, several unknown warning lights illuminated. Additionally, the vehicle made an abnormal clunking sound and failed to exceed 40 MPH. The vehicle was towed to an independent mechanic an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was towed to dealer, where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 159,000.

NHTSA ODI 11615071

I have called GM multiple times and the local dealership. GM Motors has airbags and are currenlty fixing vehicles and has not included my vehicle in any current priority group. The local dealer tried to get my vehicle included in this current round and was denied despite my vehicle being in Louisiana where it is very hot and humid. Both of these are risk factors causing the explosion of the inflator. I am disabled and my family needs my vehicle to take me to appointments because we bring my walker and O2 tank and now I have a $54,000 vehicle that they are all too afraid to drive. My daughter is short and has to sit right at the steering wheel. There are newer vehicles than mine on the priority list. This is ridiculous and dangerous. See priority list below.

NHTSA ODI 11611087

I want to register a complaint regarding Safety recall N232404980. I was notified on June 23rd 2023 that my vehicle was included in this recall. It's now more than 1 year later and the recall is still incomplete. I've made several attempts to have the recall addressed including scheduling a service appt on Aug 12th 2024 (at Fox Chevrolet in Caledonia MI).  While at this appointment I was told directly that they had the parts but couldn't do the repair because my vehicle status is "Incomplete. Remedy not available". I also contacted GM customer service under their ticket number [XXX]. My understanding is that if the inflator is defective that shrapnel can be thrown in the drivers face in a collision where the airbag deploys.  This could cause injury or death. It's not reasonable to expect a safety system to injure you nor is it reasonable to expect someone to park the vehicle for more than a year. GMC should, at a minimum, offer to disable the drivers side airbag until a remedy is available. I realize there are almost 1 million vehicles involved in this recall and in April of 2024 only 3500 vehicles had been remedied. At this rate it will take about 140 years for GMC to address this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11609123